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Respond to user submitted verdict
Date Submitted January 8th, 2009
Overall Rating 3 out of 5
Reliability 3 out of 5
Support 3 out of 5
Pricing 3 out of 5
Verdict

First, I'll say that these folks were supportive and nice, and half of what I'm about to say is more related to my frustration trying to transfer my site to U2 Web.

I got EPP keys from my current web host, but twice they did not work to successfully transfer to U2 Web. Even though I had no service or website being hosted at U2 Web since the transfer was not successful, I was being billed monthly. I would have rather had them tell me, when the transfer didn't go through, say, we can suspend your account and not bill you until this works out. Or tell me that I would be credited for what I paid. But it was pretty rigid customer service, stating that once you sign up, even if your site isn't successfully transferred, you will get billed.

Again, a lot of the blame goes to my existing company, for which I may have to hire a lawyer to get my site released from their paws. But still I guess I hold companies to the standard of customer service I provide to my customers, and U2 Web did not meet that standard. I have left them - and about $40 of my money with no services to show for it - and am looking for a new host.
Submitted By J


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