Respond to user submitted verdict
| Date Submitted |
January 30th, 2009 |
| Overall Rating |
2 out of 5 |
| Reliability |
1 out of 5 |
| Support |
1 out of 5 |
| Pricing |
4 out of 5 |
Verdict
Where to begin...
I've been with PowWeb since it WAS PowWeb, in California, before it was taken over by the Endurance group. Back then, the host had it's ups and downs, the staff took ownership when problems occured and were helpful.
Today, I have a site which I have not changed anything on, but yet something breaks and I'm to blame, and every call is the blame game. When they run out of excuses, they pull the grand finale, "This is a shared hosting account", somehow it is acceptable to have a single simple (normally 0.02 second) SQL query take 90 seconds to run when you're on shared hosting.
Second level support has no direct contact with the customer unless you pay more, your only method of contact is via a very simple "ticket" interface. They ignore what you write and tend to put answers only a Magic 8 Ball could come up with.
We are NOT allowed to post information from our tickets in the Forums as it is a violation of their policy. So if you have issues with how something was handled, you dare not speak publicly about it. You are also not allowed to talk about the overall ownership of the business. PowWeb is one of many fronts for the Endurance International Group. You are NOT allowed to mention Endurance or your post will be deleted and you risk being suspended.
You are unable to go up the chain of command, there is NO customer serivce, only what is labeled as Tech Support. If you want to escalate an issue they put it in the ticket, the ticket gets updated and there is no dialog between you and those above. Management (Endurance) is isolated from the customer base and many platform level issues are apparently ignored or not forwarded up the chain for review. When contacting the management offices directly, you just get dumped to voice mail, there are no live attendants, if you do get a live person, it is just one of their call center reps who open a ticket and forward it up.
If I had a choice and could get my entire year refunded, I would be hopping on the first reliable host I could find.
Stay far away from this plague, and do your research, make sure your new host is not affiliated with the following:
yourhostingaccount.com, accountsupport.com, enduranceinternational.com, fatcow.com, bizland.com, maileig.com, ipower.com, ipowerweb.net, and a number of others... Check the whois for any web host you may choose and if any of these show up, keep far far away.
Submitted By trixxri
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