Customer service is absolutely horrendous. Chat live gives you an individual who 9 out of 10 times can't answer the question. This results in a trouble ticket to technical support who at best responds in half of a day. If you have a problem they need to resolve, with the many questions that they ask one at a time, the back and forth of emails can last up to a week befor your issue is resolved.

Recompiling time on Basic Service is a scam. Even a single user of such a site is not going to want to wait as long as it takes to have a screen appear after updating a WSS site.

Oh also, I sent a request as posted on the site both to escalate to manager and to CEO, CEO request led to a quick response that said someone would be in touch with me and alas, no one ever did contact me.

Going to cancel this service and hope for better luck with another provider, i would pay 5 times as much just to get compentent support and up time.

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