Respond to user submitted verdict
| Date Submitted |
December 1st, 2009 |
| Overall Rating |
1 out of 5 |
| Reliability |
2 out of 5 |
| Support |
1 out of 5 |
| Pricing |
3 out of 5 |
Verdict
I have repeatedly had problems with this hosting company. The package I purchased was an economy package, however that's no excuse for the ridiculous problems I've experienced.
First, their billing system was primitive and relied on PayPal. I updated bank accounts with PayPal, and the new account was not used by PayPal for unknown reasons when Polurnet tried to bill it. So they shut off my access, sent me rude snotty letters, and when I tried to go online in the middle of the day to straighten it out, their "live" service that they promote all over their site, was "offline".
Then they refused to set up another PayPal automatic billing, forcing me to manually go online each month to pay it. Then when they came out last month with another option: recurring credit card payments!!!! (wow high tech!!!) They screwed that up telling me I had not paid my account even though the charge had already gone through my bank.
The final straw was that suddenly my webpage and email accounts stopped working, and I went online to find out why (this was RIGHT after the credit card issue), and was told that my domain name registration had expired, although when I looked at my domains page, it said "terminated" and when I clicked on it, it said the registration was good until November 2010.
Nevertheless, there was an option page to renew it, so I clicked on THAT, which took me to a PayPal page showing the same information plus a "Renew Domain" button. I clicked it. Nothing happened.
So again I contacted their customer service by email because again their "live chat" was offline, and two days later received a snotty email chastising me for thinking the renewal was THEIR issue, and chastising me for expecting them to do anything about it, and for expecting someone to be on their "live chat" at ten o'clock at night (there are no indications anywhere on the site what their hours are).
In all of that mouthing off to me, their rep Brian S. offered nothing to address my questions about why his site was showing the domain terminated yet good until 11/2010, or any way to fix it, and he closed the ticket. I responded with page links re-opened the ticket, which was ignored and then they have shut off access to my account so that I can not log in.
They claim to be rated number one by your organization. My repeated experiences are that they are anything but #1, anything but professional in their demeanor, and in fact operate like they are too good for everyone, so they are in fact too good for me, and I'm moving my hosting to another hosting company where, for the same price, I am treated like a paying customer instead of talked down to, and get unlimited bandwidth and smoother operation with the billing.
Submitted By alan
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