THE GOOD: Great host, great services, Cpanel is awesome, and their support rocks. Yes, it is all online, but that creates an electronic log of all correspondence. The support is also great when you're working at midnight and need help in a pinch. I got a PERL module installed at 2am. Most support tickets are answered and solved in 30 minutes or less. Reseller accounts rock too, become an ISP in minutes and make money.

THE BAD: If you have multiple hosting accounts, or like in my case multiple clients hosted there AND multiple accounts of my own, the auto-generated invoices for the monthly billing have no reference to which account it is for. So each month I get a crapload of invoices in my inbox, many for $4, $8.95 and $30 and no way to tell which is for which domain. Their support has been notified many times of this and has yet to correct it. Users report that they get more spam when we transfer them to TCH, and we have encountered some email issues because TCH is big and sometimes gets listed on a spam blacklist due to their user's activity.

OVERALL: TCH is the best host I haver used. Their servers just work. They don't have phone support because they don't need it. Everything works flawlessly 99.99999% of the time. Can't beat the price and ease of use.

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