For 2.5 years they were fine. Then suddenly our database driven site was timing out time after time. Html files were ok, but anything that required access to the db server was frequently timing out. We asked support what was going on and to fix it. They said they were changing servers (a job that only lasts a day or so at most) yet two weeks later it was just as bad. (Earlier they had indicated they were changing servers and gave us notification of it, but the second domain there was missing files and wasn't working properly after they moved it.)
Top level support were great and very competent but you only get them if the bottom end can't deal with it. Bottom end support were often ignorant and some were unable to understand English and misunderstood even the most basic things we asked to have done, fixed or to get information on.
After we were forced to move our domain to a more reliable host they immediately deleted ALL our content before we had even a chance to get all the current info off it. Then wanted us to pay to have it restored because we no longer had an account. After we finally got it restored it was no longer operational and our CRM and admin panel wouldn't work.
We still have one of our domains there but it is almost entirely html but we will move it when it comes up for paying again.
BTW when we asked for a refund they gave us less than 6 months of one year back and we had only 6 months earlier renewed for 3 years. BEWARE: with this kind of action you could lose all or most of what you pay into them. Save yourself the grief, go somewhere else.... and share knowledge of this domain around to anyone who might consider hosting a new site.
Submitted By Lorna
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