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Their cancellation of auto-renewals is a trap where their support and billing are more than happy to lure you in. Then, your domain is set to a "soft expire" state. Actually they freeze it for any use and demand money for the reversal.
They also tried charging me with the more than 10 times of the displayed invoice amount refusing any explaining. They failed only because (after the auto-renewals experience) I was lucky to cancel their payment agreement from inside of PayPal just in time! Never use direct credit card payments with them! They are crooks and "dedicated" thieves, meaning thieves without any shame, scams who are pretty aware of their wrongdoings. With the lowest possible "F"-ed rating of the Better Business Bureau they have nothing to lose.
1and1 has the worst customer service and cancellation policy. They trick you into downgrading your package when you call to cancel and then act rude and obnoxious on the phone when you try to actually cancel. If you want nothing but trouble for a price that ends up not being so cheap after all after they continuously bill you and add all sorts of fees to your account, then please by all means sign up with them.
This the a company you should avoid, as at any time, if you have technical questions that you disagree with their answer, they will shut down your service WITHOUT letting you know!
How can you put business in such a company? Do not ever use 1and1.com or you are prepared to suffer business loss.
Has long standing intermittent reliability issues.
works great for months then can be down for up to 1 1/2 weeks. This happens about once a year. customer service and support are basically non existent.
That said the price and features you get are fantastic. Much better than any other host I use. The reliability and service though are the worst.
Evil, Draconian business practices, illegal billing practices. In exchange for horrible service, the unconscionable User "Agreement" requires you to waive your rights to sue, rights to join a class action lawsuit, rights to file a chargeback, and any rights whatsoever. You lose your statute of limitations rights too. THE WORST DOMAIN REGISTRAR AND WORST WEB HOST ON THE PLANET! To cancel your account, they require certified letters to be sent to both them and their lawfirm, after which they might close your account sometime after 30 days - giving them more time to OVERBILL YOU and still send your account to collections. They are being sued and investigated in several states, have an F RATING with the BBB and over 10,000 complaints filed against them with the FTC and state of Pennsylvania.
Go to their website and read their T&C and their other 7 contracts that you automatically become obligated to once you buy a $1.99 service. They are after your credit card account, and you will never get it back. Cancel your credit card account and they sic their collection agency after you. That's right - THE ONLY DOMAIN REGISTRAR ON EARTH THAT USES A COLLECTION AGENCY, and not just for past bills, but future ones as well, since cancellation is impossible and always denied when you do it.
If you want to be stuck with a 20+ step cancellation procedure when all other registrars use 1 or 2 clicks, then go with 1&1-you poor sap.
If you want to be billed every year for life for domain registrations and hosting that you canceled two years ago, pick 1&1.
If you want a poke in the eye with a sharp stick, 1&1 will do that for you too, but they will charge you for it until your credit card is maxed out and they demand another credit card.
They will send you to a collection agency, even if you've canceled.
The problem is their autorenew system. It is very confusing and doesn't work. You have to log out of your regular account, log into a sub-domain, mark the domains to cancel auto renew and pick one of the ambiguous options for the domains. You have to then wait for an email (that in my case didn't come) and click to complete cancellation.
When I asked the rep why my domains weren't canceled, he said an email was sent. I told him there were no emails. He said sometimes it doesn't come. I had no idea.
Now they want money even though I canceled the account.
1and1 is treacherous. They are bad. Do not use! You are warned.
I too was screwed by 1and1. It turns out I was unable to access their website using my Safari browser. My credit card was stolen, screwing up my auto-renew, and they sent my account to collections. It is now on my credit report. I originally ordered a full site, but only parked this particular site. Telephone records of my asking to downgrade teh site were not logged. They kept billing me at a high rate. I've been screwed more ways than one. Also, I found it difficult to reach these people on the telephone. I now use hostmonster, which has it's own set of problems, but at least you can speak to someone about any issue. I will vote with my feet and move my other site off in the next month prior to it's expiration.
If you want a poke in the eye. 1and1 is the place to get it.
totally crap! a bunch of criminals. I was stuck with them and fees were outrageous. It took me 3 months for a long complaint process. they would not refund nor cancel the account. No customer service. They really live up to the buyer beware philosophy. Be careful, if you can go with someone else. I moved to godaddy.com and its great, not the best but heaven compared to 1&1.
What more is there to say? I'm another victim of their auto renewal policy when I specifically took my credit card off so they wouldn't auto renew. I told them that...so they said go to the cancel site...it was too late and a few days later NCO collection is calling me saying, 1and1, my "creditor", has sent this to collections and it's going to hit my credit report. Well it did, but NOT as a collection, as a standard account showing as a key derogatory. NOT just one, but 10, one for each package they sent to collections.
I feel so helpless and cheated. I mean those crooks stealing money is one thing, but they are RUINING my credit and my future. They are worse than a bad host, they are the worst organization I've ever dealt with. Seeing all the other posts I realize I'm not alone, but how can they so this to sooo many people without consequences?
The service of this company is a true shame. They must be embarrassed of them self. The customer support is the worst i have seen. My history with them is related to their VPS Services. I got one of their packages and after few attempts to get in touch with them about few questions i just went for the purchase. (Phone support is Quick but tech appears to have little knowledge of the options and technology they are using). I canceled my service with them,few hours after the server was set up. I realized the terrible fact that after you purchase one of the packages they offer( Must say they look awesome in terms of ram and features) the IP addresses are limited to 1 only.... This is incredible, two Gigs of RAM dedicated and Nothing... you can't use it. Lets say you want to use your service for a share hosting of a couple of site, no ssl support is possible. Then why they included an ssl certificate in the packages. The worst came when a month pass after the cancellation and i have FULL charges on my credit card statement. I have to dispute them, only like this could get my money back. 4 hours with their service, almost two month of headache. Keep away of this company. They are terrible.
I signed up for a 6-month hosting plan and domain nam with automatic billing. There was an error in the last name on the account and I tried to have it corrected by following all their instructions. Not only did they ignore this request, they never resolved the issue. It was decided not to renew and the auto billing in PayPal was canceled. 2 months before the end of the 6-months, we switched to Go-Daddy and ran into more problems with their support about transferring the domain name servers. Finally, after many discussion and 1 month later, we were able to obtain the transfer authorization from someone who actually understood English and was helpful. 5 months later we received a collection letter saying we were delinquent in renewing the service. We no longer had their service and cannot even log into their system. Their support was notified about the cancfellation many times and igored our emails. They keep writing so I am in the process of notifying the SEC, BBB, ICAN and the 3 credit bureaus. DO NOT HAVE ANYTHING TO DO WITH 1and1. Since the old CEO left, it has been nothing but problems.
After reading all the bad comments about the customer support I dreading calling. But they have been great! I ordered a package that wouldn't meet my needs so I wanted to upgrade to the next tier while maintaining the sale price. I got someone based in American on the phone right away, they where easy to understand and very knowledgeable. They even transferred my to tech support, which I'm guessing was not in America, and he was great too.
I am very happy with 1and1
1and1 is a total looser. the customer service is a joke. only 1 out of a dozen times did i actually get someone that knew what they were doing 1time. i am trying to transfer a domain name, i gave them the correct info and they are still asking for the same stuff. the phone service is usless. they wanted a form signed by the company selling the domain and a letter on their letterhead which i supplied, then they asked for a company letterhead again. when i called, they wanted the minutes of the last board meeting for this company. what kind of crap is that. they won't let you speak to a human in that department. i guess they are scared that i will be right they are just idiots. i am looking right now for a new web host. i hope anyone who reads this will find another service to host. GUY
1and1 is a company without a conscience. Liars, cheats and thieves. Not trying to spam this site, but I posted my whole story on RippedOffConsumers.org. Close to 100 pages of proof that 1and1 is incompetent and cares nothing for their clients. In the four months i have been dealing with them, they have screwed up my account in every way possible, and turned me over to a collection agency based upon fraudulent charges to my account. Then they tried to blame me for their internal systems being broken even after I submitted dozens of emails from their own tech support department proving their failures.
Just avoid them. The few dollars a year you may save will result in way too many hours of headaches when they screw something up, which they will.
Very disappointed with their reliability. Have a dedicated, managed server package. Have had several downtime incidents, most of the time, they are long enough so that we are making the call to revive our servers. Bad kernels, requiring rollbacks, TCP/IP issues, bad Apache rollout, the list of reasons has been long. Have lost creditability with us, and we signed up 3 months ago. We seem to be doing all the management, and reliability has just been poor.
I will never do business with this company again. They charged me with a late fee when my credit card I had on file with they expired, they didn't even try to collect payment yet they said "payment was refused" on my part. Their billing department is a joke, their complaints department is even worse, in fact it is so bad they won't even give out its phone number to customers! That is no way do do business. STAY AWAY from this company!
1and1 is the WORST host ever. You can go a year and a half with no notices from 1and1 and all of sudden you may wake up with ALL your domains suspended, and ZERO FTP access to anything. Absolutely no notices will be sent prior to this notion. Even if you decided to switch hosts right there, you can’t because they'll hold your web sites' files hostage. I can’t call them to complain because their phone support only stays up until 5PM EASTERN!! wtf?!?! That’s 2PM in California! I HATE 1and1 AND THEY CAN BURN IN HELL. I lost daily revenue on the time my sites were suspended and held hostage. I WANT TO SUE.
It has already been said. 1and1 is a poor service with intentionally deceptive corporate policies, they couldn't care any less about the consumer. If you give them a credit card number you will likely need to cancel the card in order to get them to stop charging annual fees. Pass by the cheap price tag and seek value elsewhere.
Called customer service several times after faulty billing issues. Each time I was on hold for over 18 minutes. I was then greeted by an angry employee who treated me as though I were some kind of enemy instead of a valued customer. I then decided to become an ex-customer.
