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Average Jury Ratings & Reviews of
1and1 |
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Reliability
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Support
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Overall
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Below are some verdicts that users of our site have
given to
1and1 . If you would like to submit your verdict about
1and1 please use our submit page to review
1and1. |
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1and1 ?
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| Date Submitted : |
July 4th, 2008 |
| Length of time hosted by this company : |
6 - 12 months |
| Overall Rating : |
1 out of 5 |
| Reliability : |
2 out of 5 |
| Support : |
2 out of 5 |
| Pricing : |
2 out of 5 |
| Verdict : |
I signed up for a 1 yr contract w/ 1and1 10+ months ago and am looking forward to moving to another webhost. I have attempted to use their support multiple times and although they try to help, they are not adequately trained beyond what is already in the FAQs most of the time. Out of approximately 10 calls I have made to support, I talked to 1 person that knew things beyond the FAQs which I was thankful for. My issues are as follows:
- E-mail is slow
- E-mail is unreliable. Sometimes I can't get into it and they recommend that I do some ipconfig commands so that their server can be found again. Inconvenient when I have urgent e-mails waiting.
- Many e-mails w/ graphics do not display correctly, nor can I click on embedded links within received e-mails.
- If I close an e-mail before all the graphics display in an e-mail, I have to logout of 1and1 and log back into my e-mail account.
- I can't seem to change the size of the e-mail window.
- If I am in the middle of typing an e-mail and I go to do something else and come back, it automatically logs you out w/o saving. I have tried many times now to have 1and1 tell me how to not autolog me out w/o success. Why is this such a hard setting to find or implement?
- It takes far to long for e-mail to come up after you have logged in
- Website builder is the worst tool I have ever used.
- It crashes IE
- From a word processing and formatting perspective it works worse than the alpha/beta versions of the first PC text editors. On some of my pages, I can't add a friggen blank line!!!! It adds it, then when I save the website, the blank line disapears.
- It puts in all kinds of useless HTML crap on your webpages. I found this out when I was having problems adding a simple picture. I went to my ftp area and pulled all my pages to my computer. All of them have the most unbelievable HTML crap and its totally unorganized in one run on sentance. It took me hours to pull out all the useless HTML out of just my index.html page.
- I am now learning HTML to manually update all my pages which totally defeats the purpose of an easy website editor.
- When I want to start adding some useful features like adding javascript, they want you to pay $10 more per month. Not very obvious when you first sign up. Similarly when I wanted to add a shopping cart, they wanted $10 more per month.
- I guess $10 per month is cheap for a webhost..... and you get what you pay for in this case.
As soon as I figure out how to get my e-mail transferred, I am going to U2-web. U2-web has been very responsive towards my questions and their reviews on web hosting jury have been very complimentary.
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| Submitted By : |
Mik |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
71.244.32.132 |
| Add new response or edit existing response |
| Date Submitted : |
July 3rd, 2008 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
3 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
2 out of 5 |
| Verdict : |
My short answer is to avoid 1and1 if you can. I've been with them for around 3 years - and they've got steadily worse. They're okay, until you need support. I thought their prices were reasonable, and one of their main advantages - but they're not actually that cheap, and once they've got you involved in a billing cycle, it's very difficult to get rid of them.
Changing web-hosts is a hassle – but after being pushed a little too far by 1and1, I decided that enough was enough. After doing some research I found a superb web-host who charge half as much as I was paying with 1and1; I'm completely shocked how much better a host can be.
I dislike 1and1 for the following reasons:
* billing errors
I've had emails and billing responses sent to me in error - requesting I pay x-amount of money. Responses have sometimes been completely unintelligible half-complete replies to other customer's queries. I got to the point where I had absolutely no confidence in the company at all.
* unexplained downtime
There have been times when I've been unable to access my webspace / website, and databases associated with my account; unluckily for me this occurred while I was demoing a site to a client. I received no apology or explanation from 1and1; rather than own up, their policy seems to be to hope customers won't notice.
* automatic account locking
At one stage I was unable to make a payment because the billing departments IT system was down. Subsequently my account, was locked and sent to a debt recovery agent, making all my domains and sites unavailable for nearly a week.
* no flexibility
To get anything more than basic hosting, expensive upgrades are needed. The level of functionality vs. cost often seems arbitrary; for example - why should I pay over £72 pounds a year extra just to receive SSH access?
* no follow up to complaints
I've sent complaints on numerous occasions and not received responses. When I have received replies, they've been 'stock' replies - standard templates. They don't listen and it's impossible to speak to anyone who can actually help. Everything is run according to scripts.
* automatic rebilling
I cancel my account - they respond; not by refunding me the money I'm owed, but by re-billing me for each domain previously registered, using brand-new two year contracts!
I sound like I'm ranting - and I suppose I am. I'm just deeply dissatisfied with this company - and still slightly shocked that they can get away with such levels of incompetence.
Avoid 1and1 like the plague - there's no such thing as a free lunch.
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| Submitted By : |
luke |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
78.149.195.13 |
| Add new response or edit existing response |
| Date Submitted : |
June 27th, 2008 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
2 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
3 out of 5 |
| Verdict : |
They sent me to collections for items I never wanted renewed. They didn't call me or mail me prior to sending me to collections, and I had no idea that I even owed the money. Even if they turned out to be right, and I did owe the money, how about a reminder via mail or a phone call prior to sending me to collections?
Their service was so difficult to use that I stopped using it month ago. My client lost interest in their website, so I was just hoping to let it expire.
I then emailed them for an explanation, and they simply gave me instructions on how to cancel my account.
DO NOT USE THEM!!! |
| Submitted By : |
Noah |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
69.88.66.162 |
| Add new response or edit existing response |
| Date Submitted : |
June 26th, 2008 |
| Length of time hosted by this company : |
More than 3 years |
| Overall Rating : |
3 out of 5 |
| Reliability : |
3 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
2 out of 5 |
| Verdict : |
1 And 1 are big in the UK, their uptime is OK, but their Support is terrible. Outsourced to Cheapistan. Their self-admin control panel is a mess as well, slow and convoluted. Not recommended. |
| Submitted By : |
G-Man |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
122.109.127.20 |
| Add new response or edit existing response |
| Date Submitted : |
June 23rd, 2008 |
| Length of time hosted by this company : |
1 - 6 months |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
1 out of 5 |
| Verdict : |
copy of letter I sent to them
I think you need to bring back you help desk to our shores. Let me explain.
Beginning sometime in May I called your support in the subcontinent to try and resolve why I could not transfer the registra of my domain, daamonturne.com from your company.
After some effort I discovered that the were sending all correspondence to rp@daamonturne.com. I explained that that was an inactive email address and that they should send responses to bobprobstjr@hotmail.com.
After some time my request was not followed up on so I called them again. I asked them what email address they had and was told rp@daamonturne.com. I told them AGAIN do NOT send to that address IT DOES NOT WORK! and again gave them bobprobstjr@hotmail.com
Still not resolves I called again the still where using rp@daamonturne.com I really got angry and demanded that they change the managing authority email address to bobprobstjr@hotmail.com before I got off the phone with them.
Finally this person told me that I had to send a request to them with proof of my identity and that they would send me a confirmation code by email. I asked them what email address they would send it to and, guess what?. They gave met the rp@daamonturne.com address. I asked them if they were all about of there minds. I asked them how many times I need to tell them. I asked them what is so hard to understand, that that email address no longer works and that they had to send everything to bobprobstjr@hotmail.com.
So I send the information to change the managing authority email to bobprobstjr@hotmail.com. Two days later I email them to see why it is not done...NO RESPONSE.
I email them on day 3, still no response. I email Illinois and on day four the whois managing authority is changed.
So I start waiting for my confirmation code that is needed to authorize the change of registra. after the second day I call your outsourced helpless desk support team for the code. They told me it was sent. I asked them to whom they sent it and, get this, rp@daamonturne.com.
I was paralyzed with unbelief. After all the times I told them it was an inactive email and that it need to be changed they still did not get it.
I asked WHY ARE YOU STILL SENDING TO THAT ADDRESS? !!!! Followed up with HOW MANY TIMES DO YOU NEED TO BE TOLD THAT IT DOES NOT WORK!!!!
After a long scripted response of possible excuses the real problem with using outsourced support became apparent.
They do not think ahead.
Do not anticipate.
Do not think about how to be helpful.
Do not think outside the box.
Do not have an inkling of anything beyond what their scripts say.
Do not care one bit about the customer’s problem or needs.
The reason why they still were sending to rp@daamonturne.com is that I never explicitly asked for them that they need to change my 1 and 1 account email address!!! Apparently telling them
"DO NOT SEND IT THERE!!!"
"IT DOES NOT WORK!!!"
"SEND IT TO MY NEW ADDRESS!!!"
is not asking "Please tell me where I can get a form that I need to fill out and fax in order to change my accounts email from rp@daamonturne.com to bobprobstjr@hotmail.com."
I believe that they are taught from an early age that if they go beyond what is being taught to them they will suffer. So that is why they are as bad as a computer at help real people.
But for some companies even a computerized support that speaks is as good but Outsourcing is still cheaper.
So now I have to wait another 5 days for yet another change of email address.
I anticipate that it will be even longer because of their track record so far.
I don't know what you are going to do about this but if I ever need to use you r company again I will kill myself and make it someone else’s problem dealing with you.
Bob Probst
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| Submitted By : |
BOB PROBST |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
205.148.53.200 |
| Add new response or edit existing response |
| Date Submitted : |
June 16th, 2008 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
2 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
3 out of 5 |
| Verdict : |
STAY AWAY - i have several sites hosted with them and a few hosted exchange acounts. on thursday at 23:50, their exchange server went south. it is now Monday 09:00 and it is still down. i am going on 4 days without email! i cannot do business this way. i will be changing hosting companies very soon.
Support sux. never talk to the same person twice and each time i have to explain what is going on and each time, it will be fixed with in a couple of hours since the administrators have raised the priority level to high!
Pricing is not bad, however, at this point i will pay more for better / reliable server. |
| Submitted By : |
Chris H |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
76.177.176.143 |
| Add new response or edit existing response |
| Date Submitted : |
June 15th, 2008 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
3 out of 5 |
| Support : |
3 out of 5 |
| Pricing : |
3 out of 5 |
| Verdict : |
I initially went to 1and1 because it was pretty cheap, but you get what you pay for. Their eShop is very limiting in it's templates.
Not only will what you pay for be sub par, but you may get unexplained charges that they will automatically deduct from the account or charge card you set up with them. Good luck trying to get an explanation or the money back. |
| Submitted By : |
Angry Jane |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
70.162.25.101 |
| Add new response or edit existing response |
| Date Submitted : |
June 12th, 2008 |
| Length of time hosted by this company : |
More than 3 years |
| Overall Rating : |
3 out of 5 |
| Reliability : |
3 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
Pricing is good. The service is good for the cost. But!!! When something goes wrong at their end, you'll find a brick wall when you call technical support. I've had an intermittent problem for over two months now where a login dialog box pops up when you go to any of the websites I have hosted on their Windows Developer package. "Hosting XP requires a login" or something like that. It likely means that there is an authentication issue for the IUSR account. The problem is very intermittent, but they can't seem to fix it or even acknowledge it properly. Over the past three months I've made dozens of calls, and sent dozens of e-mails, many that don't get responses, some that do. None from anyone that can fix anything. Stay away from this provider! |
| Submitted By : |
Thomas S. |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
24.109.66.109 |
| Add new response or edit existing response |
| Date Submitted : |
June 4th, 2008 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
1 out of 5 |
| Verdict : |
Wow. What an awful company!
A year has passed since I cancelled my package with 1and1 and guess what?
I am still getting charged. And what's more, they won't take responsibility for the mistake, won't reimburse me and one rep even hung up on me when I asked for a supervisor (apparently they don't have any management there... could be the issue??)
DO NOT SIGN UP FOR THIS COMPANY. Save yourself some aggro and go with GoDaddy, or your uncle Fred, anything but this.
Thanks for nothing. |
| Submitted By : |
Angela |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
74.66.64.236 |
| Add new response or edit existing response |
| Date Submitted : |
May 29th, 2008 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
4 out of 5 |
| Verdict : |
For the first couple of years 1and1 was great and I had no problems whatsoever.. then they slowly declined to poor service, reliability and customer/tech support.. Stay far far away from this unreliable, incompetent host who oversells their servers and has nothing but problem after problem..
They tell you you'll get X amount of monthly trasfer but what they do not tell you is that your site is inaccessible for multiple users over 20 at the same time if you use mysql and that for majority of your traffic that they'll see 500 errors..
What they also do not tell you is that error documents will not work for anything other than 404... that 401, 403, 500, etc do not function to anywhere you direct and only work to send user to their default page.. what they also do not tell you is that they steal a portion of your traffic... The traffic they steal is your 404 error traffic for any traffic that is not of extensions .htm, .html, .gif or .jpg so if you have .php, .asp or any other error traffic it lands on 1and1s parking page for which THEY earn money from your traffic..
Their customer support is the worst I have ever encountered in my entire experience on the web in the last 10 years.. broken english or poor english.. difficult to understand irregardless of their english level, 100% incompetent and no knowledge whatsoever., they're nothing but outsourced phone reps and not techs at all.. they take messages basially and then forward to the real techs.. what would normally take moments at a real webhost takes 24 to 48 hours with 1and1.com and even then they don't get it done...
I have had it up to here with them.. 1and1 over the last 5 months have single handedly destroyed my business and has caused me to lose thousands of dollars in sales.. Due to their poor reliability I have lost clients, customers and my reputation has suffered as well.. Also due to their poor reliability I have suffered loss of search engine rankings as their poor services often show 500 errors since their shared servers stuff thousands of clients on them, so you can never have more than a handful of people on your website at the same time or it crashes, conveniently when it's a google spider..
The last 5 months with these people have been an absolute NIGHTMARE |
| Submitted By : |
1and1 sucks |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
66.30.52.178 |
| Add new response or edit existing response |
| Date Submitted : |
May 27th, 2008 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
2 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
3 out of 5 |
| Verdict : |
1and1 is cheap at first, but they will tack on hidden costs without notifying you and without you realizing. They will then send you to collection over 6 or 7 dollars (the collection is inevitable since you were never notified of the charge and never got a bill). |
| Submitted By : |
Bob |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
70.232.164.225 |
| Add new response or edit existing response |
| Date Submitted : |
May 25th, 2008 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
2 out of 5 |
| Verdict : |
They took out a client of mine into redemption even though he had a credit in his account according to the billing department.
The site was out of commission for over a WEEK (still is down) and they seem to care less. Every time I call, all I get is - the ticket has been "escalated". Apparently "escalation is only our our frustration and not their actions.
I would AVOID them like the PLAGUE. Use godaddy.com someone else NOT them.
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| Submitted By : |
pro-hoster |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
70.228.87.1 |
| Add new response or edit existing response |
| Date Submitted : |
May 8th, 2008 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
1 out of 5 |
| Verdict : |
1and1.com is a shit company, I've had my website down for day because of 1and1's crappy service. I've had 20 domain names with them at one time, i'm moving them all over to hostforweb.com. I'm still in the middle of trying to move my domains. If you use 1&1.com you will be screwed, they will cost you a lot of money and even more time.
Vaun Norwood, UglyKittyMedia.com |
| Submitted By : |
vaun |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
70.250.192.91 |
| Add new response or edit existing response |
| Date Submitted : |
April 30th, 2008 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
1 out of 5 |
| Verdict : |
Tech support and customer service is difficult to understand and not knowledgeable. To get a good, knowledgeable answer or fix usually takes a MINIMUM of three calls. Really! In fact, I made it a point and standard procedure to call a second or third time even though I supposedly got an "answer" because the second or third call would contradict the first one.
Also, their package doesn't offer as much as other providers. I'm now at godaddy because they offer .net/ajax at a much lower, standard price without having to "upgrade" to something much more expensive like 1and1.
I also was "misinformed" and listened to the customer sales rep and was told a six month contract. I should have read it, but I "trusted" the rep and just went through the process without doing my double/triple checking. My fault. I guess I'm a bigger idiot since I'm the idiot who listened, trusted, and dealt in business with idiots. Oh well. Lesson learned and now that's the past. |
| Submitted By : |
1and1sucks |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
63.107.117.245 |
| Add new response or edit existing response |
| Date Submitted : |
April 29th, 2008 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
2 out of 5 |
| Reliability : |
3 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
2 out of 5 |
| Verdict : |
1and1 was recommended to me because of troubles I was having with godaddy. From the beginning I should have known when it took them forever to figure out how to set up my account. Now they have a mysql issue where my shopping cart could no longer connect. When I spent numerous hours on their outsourced script readers they kept telling me it had nothing to do with them. Needless to say I had to hurry and move to another host. Even when I called to cancel the guy was so rude and quickly threw me on hold. |
| Submitted By : |
Joe Zaripheh |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
68.76.108.255 |
| Add new response or edit existing response |
| Date Submitted : |
April 23rd, 2008 |
| Length of time hosted by this company : |
More than 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
5 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
1 out of 5 |
| Verdict : |
I have been with them for 4 years approximately, for awhile now anyway and I got sent a new updated atm card which I had on account. When It came time to renew, it lapsed, they charged me a late fee, when I called to express situation, it's all about reading terms and agreements. No need to call customer service because, it's all black and white.
Also Domains are set to auto renew, you don't set it to, they do, so if you don't want domains, your screwed for one year with them, black and white.
This is not a people company, they are in it ONLY for the almighty buck at any cost. Don't look for them to feel your pain, because they won't. No need for customer service, because it's all on your back, there there to give you a spot to put there website, if you are an expert and are able to seo on your own, would be good for you, a complete do it yourselfer, but if not I would go with sitebuildit or something like that that will be there for your success and care about you as a human being. |
| Submitted By : |
dejord |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
68.202.130.248 |
| Add new response or edit existing response |
| Date Submitted : |
April 17th, 2008 |
| Length of time hosted by this company : |
6 - 12 months |
| Overall Rating : |
1 out of 5 |
| Reliability : |
5 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
I have never had a worse customer experience in my entire life. I had a credit card stolen and I forgot to update my account with 1&1. I have (so to be had) over 70 domains parked with them. Three went into default and I didn't even know until a client told me he was locked out of the account and they were about to launch a website.
1&1 had sent me to collections for $16 dollars and locked all 72 domains. I called immediately to rectify the problem and explained the situation. No help was offered and I was told nothing could be done and that I would have to wait 3-4 business days before they would unlock the domain.
I called back the following business day to ensure I was in the clear and that the charge went through. Three days later the account was still locked. I called 1&1 and told them what was happening and they said the account still had not been paid. "How could that be: I explained since I had my bank statement in front of me and they had charged me.
I got send back over to collections which had no record I had ever called. I got sent to another department and they figured out I paid for someone elses collections bill. I still am baffled by that one and a little upset at my bank for allowing a charge to go through that was not my name or my address. Either 1&1 gave me the wrong code to call to collections with or I wrote it down incorrectly. Regardless, I had to clear my name and address with collections so I have no idea how that was even possible.
I told collections my problem and he seemed interested in helping. He told me to fax over the statement and he would fix the problem. I faxed it over and called to confirm only to find out that both 1&1 and the collections agency had closed and nothing could be none. Keep in mind that at no time was I ever told time was going to be an issue and that I told them I needed the issue resolved by morning for the client releases (hopefully) the site live.
1&1 was great until I really needed their assistance. At no point in time did I feel they even cared. Even after sending a letter to the survey they sent did I hear anything. I can't tell you how frustrated and furious I am. I would never recommend this service again.
I will also be looking for another provider that is more proactive. They said they sent emails but I never got them. And they only have one email address on file so no other form of contact was attempted. My address and phone number were correct in the system. I know that because two days after I found out the system was locked, I got the collection letter in the mail.
I will shortly be moving all my domains and my server to another hosting platform as soon as the account is unlocked. I guess I got what I paid for. |
| Submitted By : |
Aaron |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
64.60.30.50 |
| Add new response or edit existing response |
| Date Submitted : |
April 17th, 2008 |
| Length of time hosted by this company : |
1 - 6 months |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
2 out of 5 |
| Verdict :</ | |
