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Web Hosting Reviews

1and1 Reviews
http://www.1and1.com



There are 428 1and1 user reviews

Average Jury Ratings & Reviews of 1and1

       
3.1/5
2.3/5
1.9/5
1.7/5
Reliability
Support
Pricing
Overall

Below are some verdicts that users of our site have given to 1and1 . If you would like to submit your verdict about 1and1 please use our submit page to review 1and1.

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Date Submitted : January 20th, 2014
Length of time hosted by this company : 1 - 3 years
Overall Rating : 2 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 4 out of 5
Verdict : They're fine, unless you need to:

1. Change your nameservers (this can take up to two days, and can cause errors in the 1and1 domain control panel which will cause you to lose control of your domain, and hence contact support (see below).

2. Contact support: Nothing can be done by the 'technical support' team. You will always receive the standard script, "We will escalate the issue to our transfers department, and will get back to you in 24 hours". But you won't hear back from them, or will have to wait weeks, (not days).

3. Transfer out your domain. Guaranteed this will be a nightmare, and you wish you had never used them. There are too many problems to list with what goes wrong here. Suffice to say, 1and1's interface is so poorly written that, in worst case scenarios, your domain may instead end up being cancelled and given to a lapsed domain re-seller.

Otherwise, if you never need to touch or manage your domain or contact support, then you will probably be okay.
Submitted By : Mark
Submitted From : Web Hosting Jury
Submiter IP : 120.145.143.177 
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Date Submitted : May 16th, 2013
Length of time hosted by this company : 6 - 12 months
Overall Rating : 5 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 3 out of 5
Verdict : The only way I feel I can get back at this company for how they have treated me as to plead with other to not use them. Maybe, although it is just a fantasy, they will have no customers left and go under. I will echo what has bee said before that the staff on the whole are very polite but useless.

Long story a bit shorterÖ.
1:My website went off line
2: I emailed asking what had happened
3: They tell me to deal with AFS a collection agency as they have tried to contact me on multiple occasions and they want nothing more to do with me.
4: I reply saying I received nothing and had only paid my bill 2 months ago for a year.
5: email back: No you didn't, you owe AFS money
6: I get another email later saying "oops our fault, you did pay, sorry for any inconvenience"
7: I ask for my website back online
8: I get emailed saying "NO! you did not update your payment details this is why your account was terminated, we sent you loads of emails but you didn't reply".
9: I phone them and have an operator find out that they had not sent any emails at all regarding this.
10:As none of this is my fault, can I have my website back online? Its been days now.
11:Many phone calls
12:1&1 : you may have to wait a week. Me: No way! I'm off to sign up with another, can I have a refund and my domain name please. 1&1: we will make a note of your request sir. Can I help with anything else today?
13:Complaints dept: Your account was terminated due to a billing issue contact AFS not us.
14:I call AFS just for the sake of it. AFS: No, you do not owe us any money. Me: Are you 100% sure. AFS: Yes Me: can you tell 1&1 then, even thought they have already apologised for the mistake.
15:Days go byÖ..Nothing
16: I follow the instructions sent by tech support on how to transfer my domain name away..It involves logging into your control panel, my account is terminated so I can't do that.
17: Sales (helpful guy) We can start a new blank account with no features for free, internally transfer the domain name to the new account, then you can transfer away with use of that new control panel. It will take about an hour, maybe two.
18: A week later and many many many phone calls and emails NOTHING has happened. Got email saying they couldn't start the new account because I had a billing issue.
FFS !!!!!
Turns out they have charged me twice. That was the billing issue
19: This does not deter them from passing me from person to person with nothing getting sorted
20:I have spent around 8hrs on the phone. Two weeks in. Still unresolved, website offline, domain still stuck in 1&1 and I've paid them double.



IMPORTANT TIP REGARDING THE 0844 NUMBER. These numbers are not always cheap and often make a profit for the company you are dialling. There are other numbers including freephone numbers that can be used that they keep hidden from you.
0800 7835834 is for technical support for instance.

Use this link to find cheaper alternatives: http://www.saynoto0870.com/search.php

For those couple of people who have had no issues, the word you need to remember is "yet".

NEVER EVER EVER EVER USE 1&1.


Submitted By : Tim
Submitted From : Web Hosting Jury
Submiter IP : 92.26.38.245 
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Date Submitted : March 16th, 2013
Length of time hosted by this company : 1 - 3 years
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 1 out of 5
Verdict : I had previously used 4smartphone.net for my hosted Exchange service, but unfortunately after dealing with numerous issues and problems from that provider, I was forced to switch elsewhere. I did some further research before making the switch (although the switch had to occur pretty quickly due to circumstances beyond my control Ė i.e. 4smartphone.net completely crashing and therefore removing my ability to send/receive email or access my mailbox data), and finally settled on 1&1 (1and1.com) for my new hosted Exchange provider. One of the reasons I chose them was because I figured they were a much larger, more established company, so not only would I hopefully get better service and support, but the chances of a repeat of what happened with 4smartphone occurring again were slim. While I was right that an exact repeat didnít occur, I was wrong to think I would get better service and support from them!

Almost immediately after signing up for their service, I encountered what would be the first of many problems with their service. After moving all my mailbox data over to 1&1, I changed my phone (at the time a Windows Mobile device) to sync with 1&1. Right away, my phone requested that I accept some security policies that were required by 1&1ís Exchange servers. Figuring that it wouldnít really impact me (since I already was using a passcode/PIN to secure my device), I went ahead and accepted them. Immediately after doing that, my phone pretty much died (couldnít connect to anything via Bluetooth without a reset, couldnít receive incoming calls, no reminders appeared any longer, and more), ultimately requiring that I rebuild it from scratch. After talking to Palm level 3 technical support (yes, my phone was a Palm Treo), we all came to the conclusion that somehow the enforcement of 1&1ís security policies on my device had caused the issue (especially since all of the issues began occurring right after I accepted 1&1ís security policies and I hadnít made any other changes to my device). I attempted to contact 1&1 customer/technical support for assistance, but all I got was the run-around and rude responses (one even culminating in them hanging up the phone on me). At one point, I was told that the security policy could be disabled for me, but in my numerous attempts to follow up on that and get them to do so, they kept refusing. Unfortunately, given that this occurred so long ago, I canít quite remember what the ultimate resolution of this issue was, although I suspect they finally did disable the security policies for me (which, according to Microsoft, was a very simple procedure they could do that would only impact my account and wouldnít cause any security vulnerabilities to 1&1) since I remained a customer of theirs for a while longer.

Not soon after the above problem, further issues arose. Some of these included:
- Lack of response to further questions I had for them (which only reinforced what I had learned from the above issue Ė that they had very poor customer and technical support)
- Connectivity issues between my locally installed copy of Outlook and their Exchange servers
o Almost every morning when I woke up and went to look at my computer, pop-up balloons from the Outlook icon in the system tray indicated that the connection had failed several times throughout the night
o At random, sporadic times, my connection between Outlook and their Exchange servers would just fail for periods of time, thus causing me to have to work offline in Outlook and not have access to my most current information (or be able to receive or send email)
- Access issues with Outlook Web Access (OWA) and Outlook Mobile Access (OMA):
o At times I would be able to browse to the login screens, but would be unable to log in Ė the system would reject my credentials or provide me with error messages
o Other times, the login pages themselves would not load
o At one point, there was an outage that lasted for a significant period of time and which they finally informed me of, but during the other instances there was no real support response or resolution
o They also kept trying to redirect me to use other login pages, and not only was this annoying, but it didnít usually help fix the problems.

What finally was the ďstraw that broke the camelís backĒ was a synchronization issue that occurred in mid-2008. Somehow, my mobile device began to attempt to synchronize with 1&1ís Exchange servers every minute despite it being set to only attempt a sync when new mail items arrived (or I imagine when I made changes to items on my mobile device that then had to be syncíed back to the Exchange server). Obviously, this was a real problem because it was rapidly draining my battery. Despite requesting assistance from 1&1 yet again, I got nowhere with them, and ultimately had to once more hard reset my phone and rebuild it from scratch. At that point, however, I decided that Iíd had enough of 1&1 and begin looking elsewhere for a company to use as a hosted Exchange provider.

Even after Iíd left their company and was in the process of cancelling my account, 1&1 couldnít seem to resist one last parting shot at me. I wanted to make sure that after I cancelled my account, 1&1 would delete all of my data that they had previously stored and not retain it for any reason (obviously there was plenty of confidential information stored within my Exchange mailbox). Despite repeated and pointed emails to 1&1 customer support where I very specifically asked and insisted that they delete my data, they continually responded with vague information about my account being in the cancellation phase and never once gave me any sort of reassuring response that my data would be safely deleted and not retained.

Overall, while using this company wasnít quite as bad as my previous experience with 4smartphone.net, it was still pretty horrible, causing me numerous times where I couldnít access my data, as well as 2 separate instances where I had to waste time rebuilding my smart phone because of issues on their end.

P.S. In the interest of full disclosure (which Iím always in favor of), the above situations occurred while I was a customer of 1&1 from early 2007 to mid-2008. I know this is a long time ago, and itís very possible that 1&1 now operates differently and/or has corrected the issues I experienced, but the fact remains that I did experience all of the above problems and I wanted to warn other potential customers out there to be wary when dealing with 1&1.
Submitted By : Marc
Submitted From : Web Hosting Jury
Submiter IP : 69.115.102.42 
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Date Submitted : February 21st, 2013
Length of time hosted by this company : More than 3 years
Overall Rating : 2 out of 5
Reliability : 3 out of 5
Support : 1 out of 5
Pricing : 3 out of 5
Verdict : I've used 1and1 for a while, and put up the occasional short outage and poor support because the control panel was easy to use. Recently I found outbound emails were blocked because they had been blacklisted, and found it frustrating that they didn't support SPF DNS records (lots of people seem to want this as well). The nail in the coffin is the support though. I am now spoon-feeding them their own FAQ in an attempt to get some level of service. I'm now working out the hassle of moving away from them....
Submitted By : JB
Submitted From : Web Hosting Jury
Submiter IP : 212.44.14.197 
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Date Submitted : February 11th, 2013
Length of time hosted by this company : Less than 1 month
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 1 out of 5
Verdict : The worst hosting company in the world. save yourself the depression and go else were
Submitted By : webman
Submitted From : Web Hosting Jury
Submiter IP : 94.171.223.251 
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Current No.1 User Rated Web Host
HostGator
Overall Rating:
9.82 out of 10 based on 69 customer reviews - read reviews
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Date Submitted : December 27th, 2012
Length of time hosted by this company : 1 - 3 years
Overall Rating : 1 out of 5
Reliability : 2 out of 5
Support : 1 out of 5
Pricing : 3 out of 5
Verdict : Bad news, people. Stay away. You will notice that most people who rate this company well are current happy users. As a service, I too found 1and1 to be slow but steady. I had 6 hours or so of downtime over my 1.5 years with them.

Here's why most people rate them badly: they are sneaky by hiding cancellation options, making cancellation a labour-intensive task, not answering you with direct information, and ruthless with billing and collecting.

I was sucked in by the cheap domains - not smart, I have since learned. When time came for me to leave, I thought I had done everything I could to cancel [that suspiciously hard to find cancel page], switched off all auto-renews, etc... I started receiving emails - my credit card was expired or they would have charged it.

After emails back and forth, every time receiving the exact same form replies copied from their Customer Service manual, every time from someone completely new and absolutely oblivious to my situation, I received the direct line to the people who would ensure that everything is canceled.

I called. They said that I had set it to cancel in 6 months. Absolutely not true. WHO SETS THEIR SITE TO CANCEL IN ___ MONTHS ANYWAY? Now they want me to give them new credit card info so they can bill me for a domain that they apparently would not let me cancel.

I may regret this, but they are not getting squat from me.
Submitted By : Brendon
Submitted From : Web Hosting Jury
Submiter IP : 71.7.152.38 
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Date Submitted : December 14th, 2012
Length of time hosted by this company : More than 3 years
Overall Rating : 4 out of 5
Reliability : 5 out of 5
Support : 1 out of 5
Pricing : 4 out of 5
Verdict : As long as you do not need specific help for modifying Server Settings the 1and1 Hosting Service is one of the most complete packages with unlimited bandwith und easy to manage. In over 8 years hosting with them I had only two issues with the Billing department and we could solve it. So as long as you are not a novice with hosting I can recommend 1and1 for your Web Sites...
Submitted By : Pedrodriguez
Submitted From : Web Hosting Jury
Submiter IP : 200.90.97.166 
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Date Submitted : November 13th, 2012
Length of time hosted by this company : More than 3 years
Overall Rating : 2 out of 5
Reliability : 3 out of 5
Support : 2 out of 5
Pricing : 3 out of 5
Verdict : They were quite a good company years ago. Now however there are much better hosting providers in terms of price, performance, and support.

Do a couple of simple performance tests where you use site24x7.com to monitor the rendering of a simple page on your site and the uptime for free. Then make a page which just downloads a few hundred K on a timer. Then compare the results with competitors if they don't mean anything to you.

Every other hosting solution in the price range has better performance. That I know of.

Finally try their support. Ask them how to install a pear module for php. Actually just try to imagine they are not bored and are not reading a script they have no interest in. Sure it's hard to find people but I imagine from their attitude they treat these people like poultry in a cage.
Submitted By : ioconnor
Submitted From : Web Hosting Jury
Submiter IP : 173.55.152.240 
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Date Submitted : October 19th, 2012
Length of time hosted by this company : More than 3 years
Overall Rating : 4 out of 5
Reliability : 4 out of 5
Support : 2 out of 5
Pricing : 5 out of 5
Verdict : Frankly, I'm confused too.

I host a lot of customer sites and email services with 1&1 and they're fine. Reliable, easy to manage, a good interface, even the 1&1 Shop, whilst limited for design, has done a stirling job for my client for over a year now.

Their support, however, is terrible. As long as you know what you are doing, and understand how sites and domains work. (And how 1&1 works), you'll do fine.
Submitted By : Chris
Submitted From : Web Hosting Jury
Submiter IP : 188.66.71.233 
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Date Submitted : October 15th, 2012
Length of time hosted by this company : 6 - 12 months
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 1 out of 5
Verdict : avoid this dodgy company , they are crooked con tricksters , read the web reviews by their customers , all the same as my experience of being billed for so called free trials and being charged even after cancelling contract and hosting , a nightmare
Submitted By : connedby1and1
Submitted From : Web Hosting Jury
Submiter IP : 86.157.155.115 
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Current No.1 User Rated Web Host
HostGator
Overall Rating:
9.82 out of 10 based on 69 customer reviews - read reviews
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Date Submitted : October 6th, 2012
Length of time hosted by this company : More than 3 years
Overall Rating : 1 out of 5
Reliability : 3 out of 5
Support : 1 out of 5
Pricing : 2 out of 5
Verdict : When I asked them if they price match or feature match with competitors, they said no and instead suggested that I pay exactly 12x more money to upgrade with them to get the feature I wanted. When I said that was not within my budget and that I would probably switch providers, they send me a rude email and blocked my IP address from my own site. Childish and illegal behavior. Worst support I've ever experienced.
Submitted By : Ayalo
Submitted From : Web Hosting Jury
Submiter IP : 74.235.212.63 
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Date Submitted : September 25th, 2012
Length of time hosted by this company : More than 3 years
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 2 out of 5
Verdict : I have never experience such unprofessional service.
I am trying to restore my domain name for a week.

There no communication between departments at all.
Customer service can not update me with my case, technical departments can not be reached from outside.

Do not waist your money with this company
Submitted By : TD
Submitted From : Web Hosting Jury
Submiter IP : 216.204.242.29 
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Date Submitted : August 16th, 2012
Length of time hosted by this company : 6 - 12 months
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 2 out of 5
Pricing : 1 out of 5
Verdict : Site was down a lot. Also beware that if you buy the cheap package, you are bound for a year on the contract. you can't cancel.
Submitted By : Jim
Submitted From : Web Hosting Jury
Submiter IP : 108.54.71.107 
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Date Submitted : August 3rd, 2012
Length of time hosted by this company : More than 3 years
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 1 out of 5
Verdict : Becomes very expensive very quickly and do not think you can leave them, I migrated all my domains away and they were still trying to bill me 6 months later. I am unable to talk to anyone directly about this and now have debt collectors chasing me!!!!

Sharp practice and non-existent ridiculous customer service.
Submitted By : Ian
Submitted From : Web Hosting Jury
Submiter IP : 188.39.78.99 
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Date Submitted : July 24th, 2012
Length of time hosted by this company : 1 - 3 years
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 1 out of 5
Verdict : They continually told me that their package could do what I needed which was to have products in multiple categories. Again and again (and again and again) they assured me that this was possible and it was my csv file. Eventually one of the technical support workers agreed that this could not be done but then stated that if I upgraded my package this would be possible so I did. Dozens of emails and calls later another technical support worker admitted that I had been misled and gave me details on how to cancel my subscription, which I did in April. 1 and 1 are still charging me and have now got a debt collector on my case and the subscription is still active even now so I will continue to be charged. W Anchors.
Submitted By : Matt
Submitted From : Web Hosting Jury
Submiter IP : 90.200.174.18 
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Current No.1 User Rated Web Host
HostGator
Overall Rating:
9.82 out of 10 based on 69 customer reviews - read reviews
Exclusive Coupon: Use coupon code 'crazygator25' during checkout to get 25% Off. 
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Date Submitted : July 21st, 2012
Length of time hosted by this company : 1 - 3 years
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 2 out of 5
Pricing : 2 out of 5
Verdict : 1and1's website builder is terrible. My content will move to different areas on the page all by its self.My site was down for two days without and explanation. Stay away.
Submitted By : steffesinvestments.com
Submitted From : Web Hosting Jury
Submiter IP : 75.86.139.68 
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Date Submitted : July 21st, 2012
Length of time hosted by this company : 1 - 3 years
Overall Rating : 1 out of 5
Reliability : 5 out of 5
Support : 1 out of 5
Pricing : 4 out of 5
Verdict : Support and Customer support are sub standard by any stretch of the imagination. I have recently canceled my services with them and recommended my clients to do the same. Going from basic services to business accounts they seem to do everything they can to not address their error and discuss problems that come up from my clients. Not returning phone calls, no supervisor to talk with, and not returning e-mails sent to them to each of there departments including Billing, Complaints, and Customer Service are all NOT business worthy.
Submitted By : Woody
Submitted From : Web Hosting Jury
Submiter IP : 67.241.229.120 
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Date Submitted : July 19th, 2012
Length of time hosted by this company : 6 - 12 months
Overall Rating : 4 out of 5
Reliability : 5 out of 5
Support : 4 out of 5
Pricing : 5 out of 5
Verdict : Reading some of these comments about 1and1 is almost laughable. Either people don't know how to read their contracts and/or they don't understand how web hosting works. I've been with several different web hosting providers and 1and1 is about the most professional one I've been with. With several million customers and only several hundred complaints (which is less than 1% of total customers), it must be a decent web hosting company.

I've not had any problems with them, their customer service is good (not the best, but decent), their support is excellent for a company of their size. They have been in business since 1988, longer than almost any other web hosting company in the world. Who cares if they are owned by a German Company, that is irrelevant. Most web hosting companies are owned by an European company or a reseller for an European company. I'm satisfied with them. You can sign up with a trial period and if you don't like it, you can cancel (yes they do let you cancel if you do it within the trial period and go about it the correct way).

Most of the complaints on here are not coming from professionals in the field.
Submitted By : Jim
Submitted From : Web Hosting Jury
Submiter IP : 75.75.103.240 
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Date Submitted : July 16th, 2012
Length of time hosted by this company : More than 3 years
Overall Rating : 1 out of 5
Reliability : 3 out of 5
Support : 1 out of 5
Pricing : 1 out of 5
Verdict : Fine until you want something from support. Then it's a disaster.
Either:
1) my dog can read emails better than they can

Or

2) my dog has better technical abilities than they have.

Their code seems to be:
Never deal with same person twice
Never read emails properly
Always give patronising advice that's been covered already
Always skirt round the issues and revert to never reading mails properly
Where possible give advice that's been discounted already

In short
USELESS

Submitted By : Steve
Submitted From : Web Hosting Jury
Submiter IP : 86.171.206.185 
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Date Submitted : July 5th, 2012
Length of time hosted by this company : 1 - 6 months
Overall Rating : 1 out of 5
Reliability : 2 out of 5
Support : 1 out of 5
Pricing : 2 out of 5
Verdict : avoid at all cost, customer support is bad, templates are simplistiuc and childlike. They look like homemade versions. The compnat has no intention of working with you and they are going to go out of business. The # of poor reviews is overwheling
Submitted By : mark
Submitted From : Web Hosting Jury
Submiter IP : 173.67.21.118 
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Current No.1 User Rated Web Host
HostGator
Overall Rating:
9.82 out of 10 based on 69 customer reviews - read reviews
Exclusive Coupon: Use coupon code 'crazygator25' during checkout to get 25% Off. 
Visit HostGator.com

Date Submitted : June 29th, 2012
Length of time hosted by this company : More than 3 years
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 1 out of 5
Verdict : I had over 40 domains with them. They would not cancel domains even after repeated attempts and requests. Eventually I was upgraded without my permission to a higher priced plan and could not cancel the upgrade. I tried canceling my account but was unable to do so. They blocked my domains and I could not transfer them out. They ignored my letters, emails and faxes.
At one point, I tried to install a Python module for my site. I got weird error messages so I emailed support providing all the necessary information. They called me and wasted 2h on the phone with them explaining and re-reading my email to them. In the end, their resolution was that it's not possible to install modules unless I upgrade to a VPS, which I was not going to do.
Customer support is polite but useless. Billing is insane. Their prices are low, but it's a trap to get you to register domains with them which then they use as leverage to force you to pay more for hosting facilities that you don't use.
STAY AWAY!
Submitted By : Andrei
Submitted From : Web Hosting Jury
Submiter IP : 171.25.193.21 
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Date Submitted : June 27th, 2012
Length of time hosted by this company : 1 - 6 months
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 1 out of 5
Verdict : 1and 1 are a FRAUDULENT company that sell your dedicated servers that they DO NOT HAVE IN STOCK!!!!

waited 2 weeks still no server... their RUDE & ABUSIVE american support team couldnt care less, their support for billing in in the philipines and they cant do anything

Youc ant speak to complaints as surprise they dont take calls

1and1 are a phishingc ompany taking credit card and billing info for servers they never have in stock by using prices so low they look too good to be true BECAUSE THEY ARE..

1and1 spend hours submitting fake reviews online but this is a real review

GIVE 1AND1 YOUR CREDIT CARD DETAILS AT YOUR OWN RISK!!!

they refuse to cancel my order even though they have never delivered a server to me, they say I am in a 1 year contract yet they have given me nothing!!!!!!!

SCAMMERS and whats worse is they are owned by a german company who wont even discuss 1and1 with you.

stay well away if you value your money
Submitted By : WILL
Submitted From : Web Hosting Jury
Submiter IP : 146.90.235.4 
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Date Submitted : June 26th, 2012
Length of time hosted by this company : 1 - 6 months
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 1 out of 5
Verdict : I had a nightmare experience with 1and1.com. I live outside of the US by the way. I signed up for the hosting package. I paid with credit card. The first thing that I found was strange was that I got no confirmation in my email that I had made a payment using my credit card.
I rang the company 24 hours and was told that I have to call verification team USA time between 9 and 5. Because I live in Asia, I had to wait until 3 in the morning to call verifications team. They told me everything was OK and just wait a short while as the registration would go through as it had been verified already and I hadn't needed to ring them. But 24 hours later, no registration so I called again. I was told it needed to be verified and to call them again USA time. I stayed up until 3 in the morning and made the phone call. Again they told me that everything was OK and that I hadn't needed to call them. When there was no registration 24 hours later, I canceled with 1and1 sending them an email. They sent me an email the next day with an invoice billing me. They completely ignored my cancelation email in which I wrote the whole story down. Then two days later, they sent me a survey to fill out about how they did in their phone support! Then they sent me another survey to fill! It would be funny if it wasn't so sad. Now I have to spend time disputing the transaction. The last email was that I have to cancel by going through their website for the next payment they will bill me. I replied I can't cancel something I've already canceled. I guess the only way you can show you mean business is by disputing things with your credit company or Paypal. Otherwise, 1and1.com will ignore you and keep sending you invoices. Don't waste your time. Don't be lured by their cheap costs. It's not worth it, and in the long run, it will be expensive as I had to make long distance phone calls four times, and altogether they cost me $8. So you lose money in the end. Also, their deceptiveness of ignoring your complaints and your cancelation emails, and then pretending you never sent anything to them and then just sending an invoice to you. This sort of company doesn't have a future because eventually customers will get sick of their bad and cheating service and will go elsewhere.
Submitted By : CheatedCustomerOf1and1
Submitted From : Web Hosting Jury
Submiter IP : 175.192.73.133 
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Date Submitted : June 19th, 2012
Length of time hosted by this company : 1 - 6 months
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 1 out of 5
Verdict : this company is joke,21 May 2012 i paid for domain registration only, they asked me to call for account verification. i said, its okay, may be they just want to be sure. So i called them on 22nd May 2012

Since then its saying domain registration error, they said call again for verification, so i called them 4th june 2012.

Still the same issue, they said call again, i called again on 19th june 2012, and then send me another email, to call again.

this is ridiculous, i am calling from internationally, i spend over 136 dollars on phone credit because of them and they still didn't fix the issue.

where can i go for help

then,
Submitted By : semy
Submitted From : Web Hosting Jury
Submiter IP : 83.110.248.246 
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Date Submitted : June 18th, 2012
Length of time hosted by this company : 1 - 3 years
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 1 out of 5
Verdict : 1and1 Cloud server / 60GBP month.

We are a startup specialising in web apps for government clients.

Our server went down over christmas period 2011. 24/7 support was useless as technicians were on holiday. I was assured that data would be safe due to dual raid arrays and emergency backup. We spent a worrisome christmas and new year keeping clients informed with this assurance.

One week into 2012, we were told the raid arrays had not been connected correctly and the emergency backups had not worked. All had failed, all data was lost.

We had a previous backup, but we spent the first two months of 2012 working 100 hour weeks, moving to AWS and visiting clients to explain what had happened. We lost clients, momentum and motivation. None of which we have yet recovered.

Email exchange with personal information removed below.


---------- Forwarded message ----------

Dear

Thank you for contacting us.

On December 27th. the host, on which the virtual machines of the
customers resided, died with a broken raid. One of the HDDs was broken
and was about to get replaced but due to a cabling defect inside of
the box, the raid was destroyed and all data was lost.

For such cases, we have a backup of the virtual machines from which we
can do a disaster recovery. For unknown reasons only the backup of one
customer was restored. That resulted in missing VMs and a bug was
created to try and fix these virtual machines.

Our technicians tried to create new VMs and trigger a reinstallation
of the then new vms, as all backups were gone by that time and nothing
else could be done.

We are aware of how this is a major failure on our part as a hosting
company and we are very sorry for this happening. Failures such as
this fall well below what we try to provide our customers in terms of
service and reliability and we are taking steps to ensure this failure
does not happen again. Even though we cannot compensate for your loss
of business or data, we have placed a six month credit on your account
to delay the future invoices.

If you have any further questions please do not hesitate to contact us.

--
Submitted By : jimnk
Submitted From : Web Hosting Jury
Submiter IP : 94.197.150.7 
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Date Submitted : June 6th, 2012
Length of time hosted by this company : 1 - 6 months
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 1 out of 5
Verdict : This has been a nightmare since signing up for a cloud server from 1&1 Internet Inc. on Dec. 30th 2011. I'll try and keep this short but I will post this on every web hosting forum website in hopes to recover my money AND save someone else from doing 'business' with these people.

12/30/2011 - Signed up for a cloud server, no contract, 90 days money back guarantee and 24 hour guaranteed setup.

1/3/2012 - Welcome email received from 1&1 Internet, this is 4 DAYS after a 24 hour guaranteed server setup. Naturally we had sought services elsewhere as we needed to setup and test within 24 hours, not 4 days later. I emailed on 1/3/2012, requested immediate cancellation of any account. Was given a very unprofessional run around from several people on the phone. Was told I had to log into the control panel for an account we do not have in order to 'cancel'. I've emailed, called, sent someone a fax and logged into a control panel with a temp password to cancel.

1/3/2012 - 5/15/2012 - No refunds ever given and they refused to cancel the account. In fact the ONLY way I was able to stop the $80 monthly fees after 4 months was to report my MasterCard as stolen so 1&1 Internet would be unable to drain unauthorized funds from our account.

6/6/2012 - I get a call from NCO Financial representing 1&1 Internet for a collecting a debt.

6/6/2012 - I call 1&1 Internet AGAIN and this time I am told the account has been given to collections because there is a one year contract. NEVER WAS THERE ANY MENTION NOR HAVE I SIGNED ANYTHING REGARDING A ONE YEAR CONTRACT. If there was ANYTHING about a one year contract during sign up I would have NEVER signed up for service from them.

Filed a BBB Complaint today, although it looks like they have 860+ complaints already with the BBB, and 4 new complaints from customers just today! Do a search at bbb.org for '1 and 1' to see for yourself.

At this point our credit card company is trying to handle the disputes but the problem is 1&1 Internet is responding to our credit card disputes saying we are currently using their services AND the services were available to us as of 12/30/2011, which are both FAT LIES. I have emails, screen shots and proof of all of this.

It is important for me to say, I've never used ANY of their services. Never logged into nor configured nor even looked at any cloud servers, or hosting account or email or anything else they sell. I logged in ONE time with some temporary password to click a 'cancel account' button as instructed. That's it.

I will retain an attorney that specializes in handling consumer credit disputes such as this. I will fight to recoup any and all charges from 1&1 Internet and I am sorry I ever gave them my name, credit card information or potential business. In your search for a web hosting or cloud provider, steer clear of this FRAUDULENT company posing as an internet service provider.

This post will be cut/pasted to any web hosting forum that I can find and all links to these posts on different forums, facebook, twitter etc, will be emailed to 'complaints@1and1.com'.

Stay away from 1&1 Internet Inc, (1and1.com). You've been warned.
Submitted By : Mike S
Submitted From : Web Hosting Jury
Submiter IP : 97.103.145.10 
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Date Submitted : June 2nd, 2012
Length of time hosted by this company : More than 3 years
Overall Rating : 5 out of 5
Reliability : 5 out of 5
Support : 5 out of 5
Pricing : 5 out of 5
Verdict : I have just read the reviews on this site, and am quite frankly confused.
We host over 180 domains, with 60+ websites with 1 and 1 and have never had so much as a glitch.
Perhaps the interface isn't the best, but compared to other suppliers we have used it is certainly not the worst.
In the 6 years we have been with 1and1 we have spoken to them once, and they were helpful, informed and certainly familiar with our requirements.
Submitted By : James
Submitted From : Web Hosting Jury
Submiter IP : 62.56.58.81 
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Date Submitted : May 10th, 2012
Length of time hosted by this company : 1 - 3 years
Overall Rating : 5 out of 5
Reliability : 5 out of 5
Support : 5 out of 5
Pricing : 5 out of 5
Verdict : Support queries were mainly via telephone and by mail. Most times the answer I needed was in their very detailed FAQ, which I failed to look at before calling. But, calling was not bad at all because there was very little wait time. They always had an answer to my question, no matter how silly!
Their customers need little technical expertise.
All of my problems have been solved within hours of reporting the issue. Most times in under an hour.
This host is good for pretty much anyone. Their packages are very reasonable priced and have great features.
I would recommend 1&1 to everyone!
Submitted By : Greg G
Submitted From : Web Hosting Jury
Submiter IP : 82.41.34.222 
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Date Submitted : March 30th, 2012
Length of time hosted by this company : 1 - 3 years
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 1 out of 5
Verdict : The worst customer service I have ever experienced. Please note that you can only speak with the complaints dept through email. Any firm that isnt able to talk on the phone when they have issues is obviously never worth using. They are more expensive than rivals and offer no added value.
I have just been stung with a bill for a full year service because it automatically re-subscribes. You would think it would be simple to stop this process - NO WAY - not with 1 & 1, and once it is re-subscribed, even 1 day after they will not let you exit. No refund policy, no complaints department!!!!!!
If it was an option to give this firm 0 out of 5, it would be getting it.
Submitted By : DPH
Submitted From : Web Hosting Jury
Submiter IP : 193.109.254.19 
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Date Submitted : March 27th, 2012
Length of time hosted by this company : Less than 1 month
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 1 out of 5
Verdict : I signed up for their package after seeing their tv advert, and regretted it almost immediately, their interface for building webpages is inept, unlogical, and confusing. Not at all simple, and I found it very restrictive.

In the end to cut a long story short I tried to cancel the package and transfer the domain to somewhere else, this also turned out to be a nightmare and I had the misfortune of experiencing their customer service team, in a word, useless.

I complained to them but no no response, happily my domain has been transferred after I had to do all the arrangements, and they were no help at all.


I reccomend you avoid them at all costs
Submitted By : jasseuy
Submitted From : Web Hosting Jury
Submiter IP : 86.171.1.255 
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Date Submitted : March 18th, 2012
Length of time hosted by this company : 1 - 6 months
Overall Rating : 1 out of 5
Reliability : 5 out of 5
Support : 1 out of 5
Pricing : 5 out of 5
Verdict : They sold me a domain name and offered 6 months of "free hosting" then their customer service refused to let me cancel the first time then lied to me the second time telling me I had another 4 months free.
Now they have locked my account and are hold my business domain names hostage.
They have cost me lots of business and still are costing me money to this day.
Never use them. on top of everything else then they sent my account to collections to damage my credit.
Submitted By : Tony D
Submitted From : Web Hosting Jury
Submiter IP : 173.197.73.253 
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Date Submitted : March 13th, 2012
Length of time hosted by this company : 1 - 3 years
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 4 out of 5
Verdict : DO NOT USE 1 AND 1 AS A PLACE FOR WEB HOSTING PERIOD!!!!!!!

My name is Michael Harris and I used 1 and 1 for over a year and once I decided to change my host website they made it difficult for me to change and locked my website and when I called I kept getting someone in the asian decent on the phone as a tech support person but they could not answer any of the questions that were asked and they never had the true information.

I called and asked how long will it take to transfer my DNS name over to current provider and they told me 24-48 on March 9, 2012 but it is now March 13, 2012 and they still have yet to be able to do it and they are giving me bogus excuses from it may take longer, there is a glitch in the system and then email "transfer"depmatment and once I did that they apologize but had no answer and I asked to speak with a supervisor they could not provide one to me. I have lost thousands of dollars with 1and1 and if you want to keep revenue coming in as a business learn from my mistake and not use 1 and 1 or you can and be very sorry.

I hope that this post help someone as it could have helped me if I had read it in the beginning.

Best,
Michael Harris
Submitted By : Michael Harris
Submitted From : Web Hosting Jury
Submiter IP : 184.78.21.235 
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Date Submitted : March 13th, 2012
Length of time hosted by this company : 6 - 12 months
Overall Rating : 4 out of 5
Reliability : 3 out of 5
Support : 1 out of 5
Pricing : 3 out of 5
Verdict : Web-mail down now 12 hours. Unable to collect potentially vital e-mails. Dire experiences getting through on telephone. When I eventually got through (while waiting in the queue the line dropped 3 times) I was told 'don't worry'! No reassurance given as to when service will resume. I am very worried.
Submitted By : JohnShoreham
Submitted From : Web Hosting Jury
Submiter IP : 86.154.36.89 
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Date Submitted : March 12th, 2012
Length of time hosted by this company : Less than 1 month
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 1 out of 5
Verdict : March 12th 2012

I singed up with 1and1 to use their web building package.
I tried it out, but decided its not what I am looking for and sent them and email with request to cancel 14 days after signing up.

I got a link with a guideline how to cancel. I followed the steps and cancelled the package. Few weeks later I received a bill from them for 80GBP, as it turned out, I have not cancelled.

I went over the steps again and cancelled the entire package.
3 months later - yesterday- i have received another bill for 80GBP

I have written to them to ask if there has been a mistake and to help me with this cancellation issue, but I have been told, my cancellation will be effective from December 2012, so...a year after I have cancelled my account!

I dont understand how they can do this and how they can keep charging people for services, they have cancelled and which are not available to them, for 1 year after the cancellation!!!

Someone should do something about it. Really is hard to believe this can keep happening in UK in 2012.
Submitted By : 1and1 customer
Submitted From : Web Hosting Jury
Submiter IP : 178.139.85.55 
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Date Submitted : January 5th, 2012
Length of time hosted by this company : 1 - 3 years
Overall Rating : 2 out of 5
Reliability : 4 out of 5
Support : 1 out of 5
Pricing : 3 out of 5
Verdict : 1 and 1 definitely has the worst customer service of any company that I have been dealing with. Their Tech Support people in the Philippines cannot resolve anything except the simplest issues. They are just message takers and you have to wait for a few days to get email message help from their real tech support and if that does not resolve the issue, you have to start all over again.

My current issue is that they charged my account for $160 in error and after about 3 weeks of trying to get it resolved, I called my bank and they processed a credit for it, later, 1 and 1 issued a credit and the bank reversed their entry. 1 and 1 locked my account and now require me to sign a false statement that the charges were authorized in order to get the account restored.

1 and 1 is the worst company that I have ever dealt with, without a doubt.

Ken
Submitted By : Lasinob
Submitted From : Web Hosting Jury
Submiter IP : 124.106.221.178 
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Date Submitted : January 4th, 2012
Length of time hosted by this company : More than 3 years
Overall Rating : 4 out of 5
Reliability : 4 out of 5
Support : 4 out of 5
Pricing : 5 out of 5
Verdict : Hi everyone,

I am a Dedicated Server user of 1and1.com since 2008 and also bought some domains through 1and1.com. I just want to share my own experience with 1and1.com here.

So far I never experience problems as described here. Most of the problems I read here deal with share web hosting and VPS hosting.

If it is true that 1and1.com has million of clients and there is 1% complain of unhappy customers, to my understanding that is still very good performance as we can not make everybody happy. I do not know how many % of their customers are happy customers though.

However, I do hope that 1and1.com is listening the experiences of their ex -customers here to improve their support service team from time to time, to reduce complain rates.
Submitted By : Rama
Submitted From : Web Hosting Jury
Submiter IP : 114.79.61.184 
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Date Submitted : December 29th, 2011
Length of time hosted by this company : 1 - 6 months
Overall Rating : 2 out of 5
Reliability : 3 out of 5
Support : 3 out of 5
Pricing : 2 out of 5
Verdict : They promised an easy system, what i got was a useless (cheap) system which needed upgrade at every turn to make even a basic website work. I am new to website building and i don't know what I don't know (if you know what i mean). 1and1 feed off that and make you feel stupid while paying them to tell you how stupid you are!
Submitted By : Sarah
Submitted From : Web Hosting Jury
Submiter IP : 86.131.135.73 
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Date Submitted : December 20th, 2011
Length of time hosted by this company : 1 - 3 years
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 2 out of 5
Verdict : DO NOT USE 1and1.com! It's the worst hosting company!

They have terrible software and customer service! They made it so difficult to cancel the packages! They kept kicking me back and forth between two departments more than 5 times just to cancel one package; each department kept kicking me back to the other department and said the other department was the right department. I had to keep calling several departments many times without getting things fixed. They kept telling me that my package would be unlocked within 1 hour. No! 8 hours passed, my package was still locked; they still kept saying it would be unlocked in 1 hour. I could never talk to a manager!

Their customer service is based overseas; they are polite but very poorly trained! I had to keep calling in and repeating myself for 30 minutes for one simple question without getting things right!

IT'S BEEN A NIGHTMARE USING 1AND1.COM
STAY AWAY FROM IT!

Submitted By : Customer pissed by 1and1.com
Submitted From : Web Hosting Jury
Submiter IP : 174.62.87.243 
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Date Submitted : December 13th, 2011
Length of time hosted by this company : 1 - 6 months
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 1 out of 5
Verdict : Horrible company. Worst service ever!!!! I wouldn't waste my time writing bad about any company BUT! this one is so horrible that it's worth 1-2 minutes to spend to let the other people know. NEVER go with them because you will waste your time, money and your business will not prosper with them. I had to cancel my domains with them 5 (five times) also I had to call and ask them to do one simple thing on my account for 7 (seven) times. Very bad service and unsatisfactory results Hope I won't have to call them again.
P.S> why don't they have ) out of 5 option. They would fit to my mind!
Submitted By : Ellen
Submitted From : Web Hosting Jury
Submiter IP : 130.156.142.240 
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Date Submitted : December 13th, 2011
Length of time hosted by this company : More than 3 years
Overall Rating : 2 out of 5
Reliability : 3 out of 5
Support : 1 out of 5
Pricing : 4 out of 5
Verdict : We were tempted by the prices... DON'T BE!

In short their service is fine when everything is working which it does most of the time. Their big problem is when things go wrong! You can waste hours engaged in meaningless conversation with their support operatives! These operatives are seriously robotic and read from scripts. Trust me that isn't what you want when you have problems with your web services and you are looking for some reassurance that the problem is firstly understood and secondly being dealt with!

We have had issues supposedly raised to high priority support and still heard nothing for days. We have finally decided to go through the pain of looking for a new ISP. First on the list of wants is a support team that are based in the UK.

Submitted By : James
Submitted From : Web Hosting Jury
Submiter IP : 77.44.116.17 
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Date Submitted : December 7th, 2011
Length of time hosted by this company : 1 - 6 months
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 3 out of 5
Verdict : 1and1 is THE WORST DECISION I TOOK IN MY INTERNET LIFE! I bought three VPS virtual private servers to host my customers websites and during 6 months each server crashes at least 4 times and I had to re-image and re install everything, the backup didn't work either, this people doesn't even know how to configure Windows VPS, they don't have a clue what is IIS, if you don't want to lose your customers don't use this company ever, support is the worst.
Submitted By : hate1and1
Submitted From : Web Hosting Jury
Submiter IP : 69.65.93.168 
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Date Submitted : November 18th, 2011
Length of time hosted by this company : More than 3 years
Overall Rating : 2 out of 5
Reliability : 3 out of 5
Support : 2 out of 5
Pricing : 2 out of 5
Verdict : I've been a customer for over three year, they just cancelled my account because the verification code on my credit card was wrong. I owed them $9. I had 11 domains with them and have been a paying customer for over three years.
The billing group said that they no longer want my business, and that I could take it elsewhere.

Support is mediocre at best

Pricing is higher than that of namecheap.com

The domain management interface is the worst I've seen to date.
I had stayed with them for a while because it's a pain to move domains from one registar to another and setup the websites.

I don't recommend them and will never use them again.
Submitted By : Jay
Submitted From : Web Hosting Jury
Submiter IP : 99.51.161.10 
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Date Submitted : November 7th, 2011
Length of time hosted by this company : Less than 1 month
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 1 out of 5
Verdict : My customer has had this domain hosting account for six days. Now granted my customer lost the login information, so this is mostly about their support.

At 11:10pm I called their support team to get the login and password information. I was gave them my customers account information and was able to get the customer ID. Went to their customer portal and requested a password reset link. So far so good.

At 11:30 pm I had not received the password reset link so I called their support team and was advised that it could take up to six hours for the reset link to come via email. Well I kind of lost it and I explained that I have work that I need to do (mainly udate some DNS server records) because I have a customer waiting to bring their new Exchange server online. He told me to call back in 1 hour if I had not received the password email link.

At 12:27 am I called back and I explained that I had not yet received the password email link. I was put on hold straight away and as I waited I knew this was going to be big problem. She came back on the line and told me that they were having trouble sending email to comcast.net. Too be honest I lost it. I explained to her that the first support should have known this one hour ago and they just wasted one hour of my time. I then asked was their backup solution and she stated that the password reset link could be sent to another email address. OK I am cool with that because just about everyone has a free email account service somewhere.

OK This is where I 1000% lost it. She said she would direct me to a website where I can downlaod the email address change request. OK I am still cool and then I asked how long this would take and she stated it would take 5 business days. Folks I think I had a mini stroke right then and I mean I let her have it. I asked her if she understood how stupid this was and she could only tell me its sor security reasons and thir policy.

I was completly mad as heck now and I asked her what I need to do to cancel this account and she stated I would have to call a number and I asked if they were open at this time and of course the answer was no.

I have been working in I.T. for 12 years and I have never, ever done business with a company that is this sad and if there is a business God, he should put them out of their misery. There is no excuse for the lack of experience on their support desk and I just figured out what it is. Its not a lack of expereince, its a lack of not caring.

Stay away from this place by any means. The cheap price only gets you poor service and support. Also, I would love to see some replies from the people that work their in these types of forums.
Submitted By : Ron
Submitted From : Web Hosting Jury
Submiter IP : 64.79.68.78 
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Date Submitted : November 4th, 2011
Length of time hosted by this company : 1 - 6 months
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 4 out of 5
Verdict : I've been in customer service 30 years and I have never dealt with such a disappointing company. The worst support department EVER. Do NOT use this company, at any price. TOTALLY unacceptable performance. Purchased a do-it-yourself website and I can't access the page 90% of the time. Can't upload a photo. A complete ripoff of titanic proportion. I can't believe a publication as professional as Inc. Magazine would ever allow advertisement by such fraudulent scammers as 1and1,
Submitted By : George
Submitted From : Web Hosting Jury
Submiter IP : 71.226.107.248 
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Date Submitted : November 4th, 2011
Length of time hosted by this company : 1 - 3 years
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 3 out of 5
Verdict : 1and1.com is a joke. They are now advertising on TV which I suppose is an attempt to increase business. Don't understand though, because they can't even handle their current load of customers. Their customer service is cold and slow. There DNS changing processes is turtle slow (min 48 hours). The control panel is subpar and often has glitches. AND TO TOP IT OFF THEY DELETED A WORKING DOMAIN OF OURS WITHOUT ANY PERMISSIONS FROM US. AND GET THIS - THEY DELETED IT TO TRANSFER IT TO THE SAME EXACT SERVER IT IS ON. NOW WE'VE BEEN DOWN FOR A TOTAL OF ABOUT 20 DAYS because of things they have done or not done and major glitches with their servers - like the inability to reset one of our servers because their system was awry.

DO NOT USE THIS COMPANY.
Submitted By : Tee
Submitted From : Web Hosting Jury
Submiter IP : 67.87.19.55 
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Date Submitted : November 2nd, 2011
Length of time hosted by this company : More than 3 years
Overall Rating : 2 out of 5
Reliability : 2 out of 5
Support : 2 out of 5
Pricing : 3 out of 5
Verdict : 1and1 is the worst hosting company anyone wants to associate with --- too many down time and take too long to fix it. Besides, their tech support persons are either clueless or useless. Stay away from this provider or you will get burned
Submitted By : Richard
Submitted From : Web Hosting Jury
Submiter IP : 207.47.31.54 
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Date Submitted : November 1st, 2011
Length of time hosted by this company : More than 3 years
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 3 out of 5
Verdict : Add me to the list of EX 1and1 Internet, Inc customers.

I had been a customer with them for 14 years. A failed payment, which I updated immediately and they still sent me to collections turned off my sites and 2 months later after sending a money order I'm still trying to get me sites turned back on.

Beware if you're looking for a website hosting company internet services provider 1and1 Internet is terrible. They customer support is awful, their control panel is slow and buggy. They do have competitive prices but it is NOT worth it. I wish I would have switched but just never got around to it. Now I am 50k sorry as that is what is has cost me in all my lost sales.

Again if don't want a website hosting company or internet service provider that gives you poor service, gut you when their systems fail then run to a company that values their customers.
Submitted By : Josh
Submitted From : Web Hosting Jury
Submiter IP : 67.137.242.87 
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Date Submitted : October 27th, 2011
Length of time hosted by this company : 6 - 12 months
Overall Rating : 2 out of 5
Reliability : 3 out of 5
Support : 1 out of 5
Pricing : 4 out of 5
Verdict : We went with 1and1.com for our exchange host. Most of the time the service is fine and flawless. The reason for the low ratings is due to their problem management. We are currently into a 2 week (so far)run with virtually no service. Their customer support says nothing but 'We will e-mail the admins to find out an estimated time on repair'. I have heard that for 14 running days yet no fix and no answer.

Dont take me wrong, the people are polite enough but its blatantly obvious they have no idea whats going on and even more obvious they dont care.

Take-a-way: Decent service when it works, when something breaks 1and1 truly stinks.
Submitted By : Alex
Submitted From : Web Hosting Jury
Submiter IP : 70.184.157.251 
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Date Submitted : July 28th, 2011
Length of time hosted by this company : 1 - 3 years
Overall Rating : 1 out of 5
Reliability : 5 out of 5
Support : 1 out of 5
Pricing : 3 out of 5
Verdict : Terrible interface, bad customer service. You will never find a way to cancel you account, they really make it impossible and thanks to their automatic renewal policy you will keep paying forever.
Submitted By : bixxie
Submitted From : Web Hosting Jury
Submiter IP : 90.163.53.32 
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Date Submitted : July 27th, 2011
Length of time hosted by this company : 6 - 12 months
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 5 out of 5
Verdict : This is absolutely the worst company I have ever dealt with in 30 years in business. I have had 'at best' 90% uptime in the 8 months I've been with them. Their tech support is completely atrocious. The idiots doing support don't have a clue what they are doing and refuse to escalate cases to anyone who does know. Recently, the control panel was either down completely or running so slow it was unusable for 2 solid weeks! Tech Support's answer - it was 'scheduled maintenance', which by the way, they never notified anyone of. As I write this, ALL of my web sites have been down for going on 24 hours, I've opened three trouble tickets, I've tried to walk the idiots through the error message which is clearly showing an IIS/Server error and not a 'site/programming' error. And I still can't get them to escalate the case to their server team. I'm fed up and done with this awful excuse for a company. DO NOT HOST YOUR SITES HERE... the trade-off for cheap is the crappiest support in the world. Honestly... I have never experienced a company that treats customers worse!
Submitted By : Jim
Submitted From : Web Hosting Jury
Submiter IP : 63.145.90.100 
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Date Submitted : July 27th, 2011
Length of time hosted by this company : More than 3 years
Overall Rating : 4 out of 5
Reliability : 5 out of 5
Support : 4 out of 5
Pricing : 5 out of 5
Verdict : I've been hosting with 1and1 for about 7 years now. They've had some growing pains in the past when the created new data centers but overall they're quite good. I host multiple sites with them and their features are good and getting better. They just increased the MySql DB size from 100MB to 1000MB at no extra charge. I've tried others in the past but ended up going back to 1and1. I host about 10 sites w/them.
Submitted By : Dimitrios
Submitted From : Web Hosting Jury
Submiter IP : 91.132.248.18 
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Date Submitted : July 26th, 2011
Length of time hosted by this company : 1 - 6 months
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 2 out of 5
Verdict : I'm a WordPress Developer that has clients who use many various web hosting companies. I attempt to prescreen hosting solutions before starting any work, just to make sure that they have some sort of Easy Installation Script for WordPress. This allows me to keep my rates as low as possible for my customers. When I investigated 1and1 for my client, it looked like they would have no issue handling our needs. That was 5 days ago, and we are currently no closer to a resolution.. or having a working web site.

So what happened?

5 days ago I received the 1and1.com account information from my client, and informed them that I would get started right away. I logged into the 1and1 account. The response time of the site was far worse than I am used to, even with GoDaddy, but I could live with it. I won't be in there long anyway. Once I learned my way around user interface, I figured out how to open up their hosting "contract". By now I realized that they do not use a standard control panel. Everything is configured through their terrible user interface, and WordPress is installed through their "Click & Build" applications.

Installation seemed pretty straight forward, so I fired off a single WordPress installation on a brand new hosting account. Once the page refreshed, the status changed to "Is getting installed". After 4 hours, I was still greeted with the same exact message, so I decided it was time to call support.

I have since spent 5 days on the phone with 1and1 tech support. I can only say that their support is dismal, awful, terrible, and I don't really have enough adjectives without breaking into my thesaurus.

Here are some of my highlights..

I have been told that this was no real issue, that I just had to uninstall the current WordPress and then reinstall. I explained that I has tried that approach, so they told me that they would initiate the uninstall on their end. All I had to do was wait, then reinstall once the uninstall was complete. That was 5 days ago..

I was told in another call that this would be escalated to their "administrators" and they would uninstall the WordPress App by hand and get back to me when this was complete. I never heard anything from anyone.

Another call, I was told that they couldn't understand my frustration, all I had to do was go to the website and log in, then I could uninstall WordPress myself, and reinstall. I asked if she had even read the notes for the support reference number that I gave her. We have already tried that. I was told the issue would be escalated and that I would receive an email once it was fixed.

Another call, I was told that the tech was going to go talk to the "administrators" himself, and he would be back with a real answer. After about 30 minutes he came back to tell me that this was an issue that is effecting many of their customers. They knew about it and were working as quickly as possible to fix the issue. He understands my frustration and promised that he would escalate the case, and that he personally would be following closely. He told me that he personally would be email an update within an hour, and that I would receive an email with some explanation or update every hour on the hour, until resolved. I have NEVER received a single email from them. Well, except for the emails they immediately sent to let me know about a SALE they had on hosting services.

Another call and I was told that this is a known issue again. They had no new information and I had been told that I would receive an email when they had more information.

There were other calls, but they have been circling in the same cycle. After 5 days without a usable website, the account is still "locked up" and when you try to browse to the URL you are greeted with a "403 Forbidden" error.

On my last call about 30 minutes ago and 5 full days after I started this grand adventure, I was put on hold for a time, and when the "tech" (I use that term VERY loosely here)came back she told me that she had escalated the issue. They were aware on the problem, but they had no estimate for a time when this would be resolved. She told me, "It could be tomorrow or the next day, I really have to time frame to give you". I asked if there was any way to just move this account to another server that wasn't having this issue, or something similar. She said, "NO, this is already escalated to their "administrators", there is nothing further that she can do.I politely explained that this is just completely unacceptable. If this had been one of their clients with an existing site, the site would now be down for 5 days with no real answers as to when it would be back again. She actually hung up on me. Even as frustrated as I am, I was extremely polite, knowing that the script reader techie couldn't actually fix anything and that it wasn't actually the fault of the person I was talking to. I was left dumbfounded...

I have just called my client explaining the situation and to give them an update. They are moving to a new host, as I type this. Thank God!

I now have more hours in TRYING to get the hosting account set up than I had actually intended for the entire design process. Yet, I'll honor my pricing to the client, and start over with a new host..

I would stay very far away from 1and1 hosting services if I were you. I have no intentions of ever building a site hosted by them, it costs too much time, money, and frustration. It just isn't worth it.


Submitted By : Andrew
Submitted From : Web Hosting Jury
Submiter IP : 74.136.70.152 
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Date Submitted : June 2nd, 2011
Length of time hosted by this company : More than 3 years
Overall Rating : 1 out of 5
Reliability : 2 out of 5
Support : 1 out of 5
Pricing : 1 out of 5
Verdict : I am a web designer and one day out of the blue I noticed that all of my website (and customer websites) were offline. I tried to log into my account, but was unable. I then called tech support and they forwarded me over to billing, billing then forwarded me to the fraud department. I was told that my websites were taken offline because I was sending massive amounts of spam through them. I let them know that this was not me that was doing so, but that someone must have hacked my account. I asked them if they would send me a list of the affected files and I will gladly fix the issue. They did send me an email within a few hours with the affected files.

At that time, I fixed the said issues and my websites were then brought back online. Within a couple of business days I received an email from 1&1 stating that they will be terminated my account in 30 days of the email being sent because of the fraud.

That day, I found a new webhost (HostMantis.com) who only charged me $12.00 (US) for an entire year, unlike 1&1 who charged me $5.00 (US) per month.

I moved over all of my websites the very next day and tried to change the DNS settings within the 1&1 control panel, but it gave me a generic error every single time. I was then forced to call their out-sourced technical support team. I have always had a horrible time with their technical support team because of the language barrier so I tried to never call them. They told me that I was doing something wrong and tried to walk me through step by step, since I have done this hundreds of times before they didnít teach me anything new. After letting them know that I was still getting the error, they attempted to do it for me and thatís when they noticed the error themselves. The rep. told me that he would escalate this issue to another team that was only accessible via email so he would need to end the call to continue my ďsupportĒ. Needless to say, it took them about 5 days to point my domains (5 days is the typical turnaround time for technical issues).

This email of termination was sent just a couple of days after my 6 month payment was supposed to be received. My credit card on file expired and I forgot to update it so they were unable to charge me. I received a letter in the mail stating that I owe almost $40.00 for my hosting package and one domain name. I purchased the domain name through their website for what it said was $4.99, but now they are trying to charge me $8.99 along with the full 6 months of hosting, when they are only allowing me to use 30 days of hosting before they will be locking me out of my own account.

1&1 Hosting is a complete scam and now that I am reading more reviews about their service, this same issue is happening almost on a daily basis with other customers. Looking at the BBB website, 1&1 Internet has had 385 complains closed within the past 12 months, which means at least 1 person a day is being scammed by this company. Please donít let it be you!

If I worked for a company that had one complaint a day, we would have surly gone under many years ago. My company and I pride ourselves on offering the best customer service possible and are more than willing to work with customers if they ever do have issues. I am crossing my fingers that one day enough people will have heard about the crazy, laziness and fraud that 1&1 Internet offers their customer base and that they will be forced to close their doors.

I have never been happier with my new ďmom & popĒ web host. Theyíre all American and respond to all of my inquiries within an hour or less.

Since this issue (within the past 2 weeks) I have moved about a dozen of my clients away from 1&1 and will continue to do so for years to come. Who wouldnít want to save money and receive better service?!

Buyer beware when using 1&1 web hosting! Youíre going to be in for a world of hurt at one point or another.
Submitted By : Mark
Submitted From : Web Hosting Jury
Submiter IP : 97.87.92.229 
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Date Submitted : May 22nd, 2011
Length of time hosted by this company : Less than 1 month
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 3 out of 5
Verdict : My account never functioned as promised, in that it never allowed addition of "external" domains. Each time I called tech support they said it was a known problem, that many customers were experiencing it, and that they had no known resolution time.

This service offering never functioned as advertisted, and 10 days later it still does not work, and again with no resolution time.

Of course they charged me anyway for a full year's hosting.

After working with many hosting services over many years, this is the worst experience I have ever had. I would not recommend this service to others.
Submitted By : Wally
Submitted From : Web Hosting Jury
Submiter IP : 72.156.64.253 
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Date Submitted : May 20th, 2011
Length of time hosted by this company : 1 - 3 years
Overall Rating : 3 out of 5
Reliability : 4 out of 5
Support : 2 out of 5
Pricing : 4 out of 5
Verdict : if you ever Imagined have domains in one package for manage and tried to making it in each one by it self for any purpose and you can't and asking with several email support and you can't if you understand basic of what it a domain. also,now i try to transfer and i can't with second one 101domain.com told me when and 1an1 say to me your domain it lock while i see my domain it unlock. way! before that a 1an1 girl i talk made a statistic air by phone and she can't hear me and hang off me so i call again and 1and1 guy talked very loud asking me ask your other registrar to star the transfer or if was like that. finally, it a period of time to transfer so i am looking for options and i found this site.
Submitted By : santiago
Submitted From : Web Hosting Jury
Submiter IP : 24.23.152.78 
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Date Submitted : May 17th, 2011
Length of time hosted by this company : More than 3 years
Overall Rating : 1 out of 5
Reliability : 4 out of 5
Support : 1 out of 5
Pricing : 3 out of 5
Verdict : Among other things, my main grievance with 1&1 is chronic OVERCHARGING! These guys seem to be experts at fraudulently charging my credit card and absolutely REFUSE to reimburse my Visa for what they take. For instance, 1&1 had a $5.99 .com domain sale and a .99 cent .Info domain sale recently and I went ahead and registered 20 .com's and 5 .info names.

So the final receipt screen showed 1&1 charged my credit card $5.99 per .com domain and .99 cents per .info as advertised. When my credit card statement arrived the next month, I was shocked to discover 1&1 had in reality, deceptively charged me the FULL PRICE of $8.99 for .com's and $8.99 for the .info's, so I had like $224.75 billed to my card!!!!

Since I had taken screenshots (they do not email you an invoice or receipt upon domain name purchase) I had a gut feeling some nonsense like this would crop up. 1&1 has become more and more unethical over the years and defrauding customers is their normal mode of operation.

I did complain (via a harsh, lawsuit threatening email) and received a boilerplate response that their "system" erroneously overcharged me for all the domains I had ordered (if that were true, why didn't they ever try to contact me or remedy the situation or alert me they would reverse the overcharges along with an apology, because had I not spotted the error on my monthly credit statement or written them a threatening letter about it, I have a feeling they would have done nothing!)

Its been 4 months and I still have yet to receive that elusive refund on the overcharge error I was promised, they admitted guilt and have done nothing to rectify their system error. Now I'm convinced these people are liars, cheats and crooked deadbeats. I probably should have listened to that System Admin from Xerox who warned me about 1&1 saying, "1and1.com, DO NOT DEAL WITH THEM, YOU WILL BE SORRY IN THE END, THE SERVICE HAS BEEN ON A DOWNWARD SPIRAL FOR QUITE A WHILE."

Now, today I get this email from 1&1 stating that they are raising the rates on all domain names and renewals by a buck, and are doing so in order to stay competitive! Huh?? How would raising your rates make you more competitive?? Just try to figure out that logic?? Here is the email warning letter explaining the coming price hikes:

1&1 Internet Inc. deeply appreciates your business and we truly hope you are satisfied with our services.

...

"Dear Sir,

We are writing today to inform you that, due to circumstances beyond our control, it has become necessary for us to raise rates for some domains. In order for 1&1 to stay competitive in the marketplace and continue offering you the excellent customer service you get, we have been forced to make necessary changes to our pricing structure in order to serve you better.

For all domain name renewals and any new orders as of 07/01/2011, the following domain rates will apply:

.com, .net, .us, .org, .info, .biz domains will be increased from $8.99 per year to no less than $9.99 per year (not including ICANN fees, which is a mandatory fee charged by Internet Corporation For Assigned Names and Numbers.)

The new price for all ( 173 ) of your domain(s) registered and parked with 1&1 will be applied to all domain renewals occurring on or after July 1, 2011.

1&1 is absolutely committed to offering you professional domain services at the most competitive prices possible and we hope to continue to meet and exceed your customer service expectations."

...

Time to find a new Registrar and bulk-domain parking, any ideas?
Submitted By : PH0cET
Submitted From : Web Hosting Jury
Submiter IP : 71.59.147.130 
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Date Submitted : April 8th, 2011
Length of time hosted by this company : More than 3 years
Overall Rating : 2 out of 5
Reliability : 2 out of 5
Support : 1 out of 5
Pricing : 4 out of 5
Verdict : I have been with them for more than 5 years.
First my webdevelopers complain about the time it takes to respond to simple questions and their slow in upgrade.

The major problem I noticed in the last 12 months is the complete breakdown of technical support. If you are not a serious technical guy, this is not a hosting company to go for.

Price may be great, but you will pay for it in phone calls and sitting down for 24hours waiting for technical support.
Not having a chat messaging system makes them look ancient.
Submitted By : Sam
Submitted From : Web Hosting Jury
Submiter IP : 79.97.167.27 
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Date Submitted : April 5th, 2011
Length of time hosted by this company : More than 3 years
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 1 out of 5
Verdict : I've been a customer of 1and1.com since 2004. Have 3 domains with them. Previously they were also my hosting company but now just my domain providers. I had a past due balance of $59 from 2009 which I was unaware of and when my domain came due they did not send me anything in writing and canceled the account to ensure the past due balance got paid. Needless to say, if I was made aware in writing I would have paid the amount in questioned. Which I don't even know how they have a past due balance of $59 but whatever. Now my business it out of commission until my website and emails are back up and each week it is 3 to 5 business days. Needless to say - they have effected my livelihood. I am looking for others who would like to get involved in a class action suit against 1and1.com. Please reply if so and provide your story.
Submitted By : Librae9
Submitted From : Web Hosting Jury
Submiter IP : 76.108.65.158 
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Date Submitted : March 30th, 2011
Length of time hosted by this company : 1 - 3 years
Overall Rating : 1 out of 5
Reliability : 5 out of 5
Support : 1 out of 5
Pricing : 3 out of 5
Verdict : I do not have hosting with them but only domains.

Domains I no longer needed they sent me to collections after claiming to contact me via phone email and mail.That never happened. If they did call me it was not clear why and I do not recall the message.

They have a hidden auto renew link that needs to be removed and if your card on file is not valid when they want to auto renew you it goes to collections.

So now i have a hit on my credit due to this and they are cold and not caring even as i was interested in upgrading my account.

Forget these guys. There is a nicer web world out there.

Submitted By : volksjagger
Submitted From : Web Hosting Jury
Submiter IP : 204.210.63.31 
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Date Submitted : March 30th, 2011
Length of time hosted by this company : 1 - 3 years
Overall Rating : 1 out of 5
Reliability : 4 out of 5
Support : 2 out of 5
Pricing : 5 out of 5
Verdict : I may have rated 1and1.com here before, but I just learned something new and stupid about them that potential victims should know. When you want to transfer a domain away from 1and1.com, they force you to unlock the domain. Other domain registrars will email you to confirm the transfer is legit. 1and1.com freely tells you that if you unlock your domain, they will transfer it to anyone who asks without checking with the owner. This represents a completely unnecessary risk of loss of your domain. Every other registrar can transfer a domain without completely giving up on security. This is another in a long list of grievances including a pattern of outright fraud. Friends don't let friends buy from 1and1.com
Submitted By : Gary
Submitted From : Web Hosting Jury
Submiter IP : 76.123.203.229 
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HostGator
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Date Submitted : March 29th, 2011
Length of time hosted by this company : More than 3 years
Overall Rating : 2 out of 5
Reliability : 3 out of 5
Support : 2 out of 5
Pricing : 3 out of 5
Verdict : The best thing about 1and1 is their price. It is difficult to converse with Customer support and often the answer is 'no you cannot'.

The control panel is confusing. The recent CP upgrade is really confusing assembling vastly different features and functions under labels that are misleading with no way to get 'home' except to re-access the cp.

Often simply logging in is the biggest challenge. I often copy/paste ID and PW in then fail - only to work moments later.

Lately their domains have been blacklisted which is a whole new bucket of fun.

There are easier ways to go.
Submitted By : Gary M
Submitted From : Web Hosting Jury
Submiter IP : 173.79.204.58 
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Date Submitted : February 24th, 2011
Length of time hosted by this company : More than 3 years
Overall Rating : 2 out of 5
Reliability : 4 out of 5
Support : 1 out of 5
Pricing : 2 out of 5
Verdict : I've had no problems as far as downtime, but like others have found their customer service and billing to be beyond horrible. Consistently overbilled, and suspect this is intentional. If you don't thoroughly check your invoices they take advantage. When you have an issue their response is to give you the link to their "cancel" page, which I'm now going to take advantage of (long overdue). Worse yet, I'm an affiliate and they don't pay your commissions and don't respond when you ask about it. Worse yet, I've got clients there that I also have to move. Stay FAR, FAR away from 1and1.
Submitted By : Greg
Submitted From : Web Hosting Jury
Submiter IP : 67.164.208.126 
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Date Submitted : February 4th, 2011
Length of time hosted by this company : 1 - 3 years
Overall Rating : 2 out of 5
Reliability : 3 out of 5
Support : 1 out of 5
Pricing : 5 out of 5
Verdict : I've had my domain name parked here for several years, and haven't had any problems with just that, and funneling email to me.

Tonight, however, I went to add some other domains and ran into some problems. I didn't realize when I placed the order that I wasn't going to be presented with a payment screen, and the order just went through without offering me the option to make the registrations private. The domains in question *must* be private, for all kinds of reasons.

I spent more than *an hour and a half* fighting with customer service and most of it on hold waiting for a supervisor to try to fix the problem. I got one after about half an hour, but she must have pushed a mute button, because she couldn't hear me, and then hung up on me. I called back twice, and still couldn't get through to anyone who could help.

The worst part is the idiots I spoke to didn't even answer my questions. They answered whatever they wanted to say, whether it had anything to do with what I was asking or not. Or they sat there silent, saying nothing at all. Or kept asking me the same questions over and over again after I told them I still needed to speak to a supervisor. I finally asked the last one where he was located - and his answer was "Yes".

One kept using the same answer to clarify something I didn't understand. He mentioned "unlocking" the domain, and when I asked what that meant, he said, "You know, *unlocking*, as in unlock". Over and over. Without ever explaining what it meant.

I kept asking over and over and over again for a supervisor, telling them I didn't want to repeat the problems I was having, and the only answer I got was "What is the problem?" and "There's no supervisor", or "They can't talk to you now". The story kept changing - but the bottom line is I never did reach a supervisor.

The second time I got put on hold, by Andre', I didn't even get their terrible Muzak, just a hissing sound, so I think they just shunted me off to some black hole on hold where no one would have ever answered. I finally hung up after 39 minutes.

On the third call, Dan wouldn't even put me on hold to even *try* to reach a supervisor.

Since I couldn't get to a supervisor on the phone, I decided to try to email - but couldn't find an email address for customer support to save my life.

I absolutely cannot believe the level of idiocy and obstructionism I encountered. Nadine, Andre', and Dan - you all need to learn to speak English and understand questions and how to obey instructions and requests.

I am now stuck with having to sit by my computer for the next 24 hours until they make my new domains live just so that I can change the registration to private - or move the domains.

Why does it take 24 hours to make them live anyways?

This is insane.

Before all this happened, I'd been thinking about setting up my actual hosting here, but now, no way in hell. I am actually going to transfer all of my domains elsewhere. If customer service is this bad just to register domains, I can't eve imagine what it would be like to deal with if I have problems with actually setting up the sites.

BTW, the email address box above wouldn't accept my full address. It's a .com address, not .co.
Submitted By : Wendy H.
Submitted From : Web Hosting Jury
Submiter IP : 24.5.105.143 
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Date Submitted : February 3rd, 2011
Length of time hosted by this company : More than 3 years
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 1 out of 5
Verdict : 1&1 has been a love hate relationship, that is ending badly. Several times over the last several years they have arbitrarily decided to make a change to our account to looses thousands of dollars in business.

- On several occasions they turned off our email.

- One time about 100 of the 300 domains we had with them stopped pointing where they were suppose to...we had to correct each one.

- The last straw was last night they deleted about 80 of our external domains, the email addresses that went with them and of course any emails saved on their server.

Their "support" is a joke. A ten minute conversation about how to spell our domain name, followed by "them looking into it." I hate calling a place when I know more about their system than the person representing the company.

I use to recommend 1&1 to anyone looking for cheap hosting. I justified their incompetence with the fact that their rates are pretty cheap. However, they would need to pay me to deal with this crap, so no their pricing isn't even any good.

In conclusion if you want a web host who randomly decides to delete your stuff and then is too ignorant to help fix things choose 1&1.

Submitted By : Andy
Submitted From : Web Hosting Jury
Submiter IP : 216.68.231.50 
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Date Submitted : November 15th, 2010
Length of time hosted by this company : 1 - 6 months
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 1 out of 5
Verdict : Horrible experience trying to resolve a copyright dispute. Another 1 And 1 customer lifted some of our content verbaim, images and all, and it took 8 months for them to process the takedown notice. The customer service was virtually nonexistent and no one would talk to us on the phone about the issue. How in the world does this company stay in business?!?!
Submitted By : Lex
Submitted From : Web Hosting Jury
Submiter IP : 216.254.73.71 
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Date Submitted : October 4th, 2010
Length of time hosted by this company : More than 3 years
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 5 out of 5
Verdict : The only reason I'm still with 1and1 is because of laziness. I've been told it's difficult to transfer my site to a new host and the longest my site has been down is 4 hours so I kept putting off the move. Now my site has been down for 17 hours and counting. You can't talk to tech support, only out sourced people reading canned responses. I am so done with these idiots. Moving to InMotion as soon as my site is running again.
Submitted By : Cheri
Submitted From : Web Hosting Jury
Submiter IP : 98.207.67.63 
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Date Submitted : September 17th, 2010
Length of time hosted by this company : 1 - 6 months
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 1 out of 5
Verdict : I have never done business with anyone like these people! they shouldn't be in business. they have no clue what they are doing, none of them. I made a mistake and transferred 3 of my Domains there which they are now holding hostage. They billed me $24.00, I pad them $25.00 through paypal and then they sent the Payment back to me. Then without notice I get a Collection notice in the mail from NCO their Collection agency.
Everytime I tried to pay them it would not go through and they would send me the scripted letter saying it didn't go through. I must have sent them 50 emails to get this straighten out and no help what so ever. It seems they do this on purpose??? So now they have 3 of my Domains locked and holding hostage until I pay their collection agency, which I will NEVER do. They obviously have some kind of Domain scam going, not sure what but they should be closed down. I will be getting a lawyer and going after them. If a bunch of us did it together maybe we could close them down or get them suspended.

John
Submitted By : John
Submitted From : Web Hosting Jury
Submiter IP : 99.240.224.150 
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Date Submitted : September 14th, 2010
Length of time hosted by this company : 6 - 12 months
Overall Rating : 1 out of 5
Reliability : 3 out of 5
Support : 1 out of 5
Pricing : 2 out of 5
Verdict : DO NOT HOST HERE - seriously.

Their hosting service is average, but their customer service is the worst I have ever seen. I canceled my account with them and yet, they still feel the need to charge me for services I neither want nor received.

They will automatically sign you up for a 1 year contract Ė they did this to me after I spoke with a CS agent while I was signing up and specifically said I wanted a month-to-month plan.

On top of it all, their customer service agents AND MANAGERS are rude beyond belief. The manager I spoke with was Damien Christopher, who apparently is a 20-something year old kid with a serious attitude problem. It amazes me that this company promoted someone that immature and disrespectful to a managerial role.

Trust me Ė there are more important things in life, and there are better host providers out there. Itís just not worth it Ė move on and find another host. Youíll be better off.
Submitted By : J.
Submitted From : Web Hosting Jury
Submiter IP : 24.61.84.175 
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Date Submitted : September 13th, 2010
Length of time hosted by this company : 6 - 12 months
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 1 out of 5
Verdict : Customer service is poor. No notice of renewal sent before the actual renewal date--just an invoice after the fact. Charged me for a domain I had already cancelled. No way to make renewals manual. Overall, a poor experience. Do not use.
Submitted By : diane
Submitted From : Web Hosting Jury
Submiter IP : 68.248.229.111 
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Date Submitted : September 12th, 2010
Length of time hosted by this company : More than 3 years
Overall Rating : 4 out of 5
Reliability : 5 out of 5
Support : 3 out of 5
Pricing : 4 out of 5
Verdict : I've read A LOT of reviews lately about A LOT of web hosts. And the one thing I keep seeing is "1and1 is crap!" Well, I'm going to give you the lowdown on my experience with them.

I've been a customer of 1&1 for about 5 years now. I started with a free Business Class promo they ran and just stayed with them. I transferred my original domain name to them from GoDaddy because 1&1 had cheaper prices at the time. Now the two are about the same, I believe.

PRICING
They've raised their pricing a tad, and even raised current customers above the advertised rate. I'm a bit ticked at this, but I can see the reason. They do oversell, and I'm fine with that. It works, logically. After all, I'm on a "250GB" plan, but am only using ~30GB. If it weren't for some of the other features, I'd drop to a cheaper plan. Their billing cycle is quarterly for their hosting, which isn't too bad. And they charge annually for registered domains. If it wasn't for their raised price of the plan I'm on, I wouldn't be looking elsewhere.

TECH SUPPORT/CUSTOMER SERVICE
Granted, their tech support isn't top-notch, and they take some time to get back to you. My average with their tech support email is 12-24 hours. HOWEVER, they prefer that you call in rather than email, and their customer service phone support is decent. The last person I spoke with knew what she was doing and knew how to get things done. I even received an email from her with the answers to what we discussed so I wouldn't have to call back.

RELIABILITY
I've only seen their servers go down twice for upgrades, and it was only for a very short time. Their mail servers are another story. They seem to get overloaded on a monthly basis (and I don't have exorbitant amounts of email). Granted, it's not for very long (minutes, sometimes), and it doesn't exactly cause me headaches. I just get a Gmail notification when it can't contact the mail server and it's usually fixed by the time I retry.

SPEED
Server speed is GREAT! Their FTP transfer is also really good. I've NEVER had any problems with their speed or transfer rate.

CONTROL PANEL
Their CP is easy and straight-forward. It may not be the legendary cPanel that a lot of the newer hosts are using, but it lets you get a lot done when you need to, including a web-based file browser (which allows me to access my files from work).

FEATURES
Well, let's just say they don't have everything that many of the cPanel-based webhosts have. And trying to get an upgrade to PHP or MySQL to the latest version usually ends in a "we can't do that until we test it" response; and then it doesn't happen for another year. 1&1 doesn't support Ruby (on Rails) that I know of.

All in all, 1&1 is a long-standing, reliable host. They may not be the best on the market (I have yet to find out who is) but they're definitely not the worst, either (contrary to many comments). If you're starting out and want to play around with some web space, find a free host or choose these guys. I can't comment on VPS or dedicated server hosting, so I won't even try. All I can say is that I've been with them for, like I said, about 5 years and have had an extremely small number of problems with them. And if it weren't for the change of $9.99/mo to $11.99/mo, I'd be sticking with them for another 5 years.

If anyone has any questions or wants my opinion on something on a 1&1 shared *nix plan, I'd be more than happy to answer emails.
Submitted By : mattit
Submitted From : Web Hosting Jury
Submiter IP : 65.168.151.99 
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HostGator
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Date Submitted : September 10th, 2010
Length of time hosted by this company : 1 - 6 months
Overall Rating : 4 out of 5
Reliability : 4 out of 5
Support : 3 out of 5
Pricing : 5 out of 5
Verdict : After being with them with 3 months, from the start it's ok. But after getting their WebBuiler Plus, it was nothing but a glitchy WebBuilder... and their "Basic" CGI's? WORST CGI Interface EVER

Had to cancel the WebBuilder Plus, it took me a month to get a "pro-rated" refund in Customer Service, they didn't even knew that I cancaled my product and they tranfered me to dozens of their agents to consult me if it's canceled or not, but after the moment it was all fine and I could pay at such a low price instead a overpriced package/products.

I'd recommend this because of their hosting, but Customer Service can be a bit more better 1and1...
Submitted By : ptown2
Submitted From : Web Hosting Jury
Submiter IP : 66.50.54.8 
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Date Submitted : July 30th, 2010
Length of time hosted by this company : 6 - 12 months
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 4 out of 5
Verdict : The customer support is absolutely unaware of their own products, all the advice is read from manuals, they literally don't have a clue about what they are doing. Stay away!

I chose them for the newsletter option and it was a total disaster. If you will need that in your business, stay away!!
Submitted By : user
Submitted From : Web Hosting Jury
Submiter IP : 74.101.83.4 
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Date Submitted : July 20th, 2010
Length of time hosted by this company : 1 - 3 years
Overall Rating : 1 out of 5
Reliability : 2 out of 5
Support : 3 out of 5
Pricing : 4 out of 5
Verdict : We regularly get conection timed out when conecting to the pop server. For the third time that I can remeber over the past year today 7/20/10 the site www.1and1.com has been down for 2 hours now. This means i cant do any administration at all.
Submitted By : Steven
Submitted From : Web Hosting Jury
Submiter IP : 71.167.56.11 
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Date Submitted : July 17th, 2010
Length of time hosted by this company : 1 - 3 years
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 4 out of 5
Verdict : PLEASE DO NOT USE 1&1
They advertise in Inc and other publications and their pricing looks good, but you will come to regret doing business with them as I have. At first it lokoed great and worked fine. We had some technical problem with virus wanrings from parts of our website, but the real trouble began when we canceled some domains that we were not using. We were lucky to have contacted them, because renewal and cancellation must occr two weeks before the billing cycle. They said everything was arranged and we followed up with a fax (a requirement), but they processed the fax 7 days later and billed us the domain annual fees (claiming they would be canceld in 2011. While in dispute they locked our website and control access. Each representative makes you start from scratch when they have every call and fax on the computer in front of them.
Note you must try to resolve your issue with billing before you write to compaints. Billing will talk with you on the phone and complaints only workd via email. Complaints is considered escalltion by billing, so you should exhaust billing first and then go to complaints. If complaints rules against you then billing will not help you
Submitted By : DamienC
Submitted From : Web Hosting Jury
Submiter IP : 69.105.20.56 
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Date Submitted : July 6th, 2010
Length of time hosted by this company : More than 3 years
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 1 out of 5
Verdict : The company used to be good years ago. Now they have tremendous red tape, they are slow and ineffective. They also keep increasing prices slowly, when the competition lowers theirs.
Submitted By : Susan
Submitted From : Web Hosting Jury
Submiter IP : 76.109.164.180 
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HostGator
Overall Rating:
9.82 out of 10 based on 69 customer reviews - read reviews
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Date Submitted : July 6th, 2010
Length of time hosted by this company : 1 - 3 years
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 2 out of 5
Verdict : They are horrible. They charged me for things I did not sign up for and are still trying to bill me more than a year after I terminated service.
Submitted By : TJ
Submitted From : Web Hosting Jury
Submiter IP : 76.125.9.173 
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Date Submitted : June 2nd, 2010
Length of time hosted by this company : 1 - 6 months
Overall Rating : 5 out of 5
Reliability : 5 out of 5
Support : 5 out of 5
Pricing : 4 out of 5
Verdict : I can recommend 1and1 faithfully, I first registered a couple of domains years ago. I pointed 2 at Hardhathosting no problem at all. I then registered a few more.
This year in January I took the plunge & took out a VPS package for £14.50 p/m. I can do virtually anything there and host my own domains (up to 30)
Any problems and I can contact server support via phone,email, or their support contact. These server people really know their stuff.
I don't usually do reviews, I came here looking for something else & felt I should reply.

This is my honest experience.

Kev
Submitted By : kev
Submitted From : Web Hosting Jury
Submiter IP : 92.232.31.143 
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Date Submitted : May 25th, 2010
Length of time hosted by this company : 1 - 6 months
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 1 out of 5
Verdict : Terrible in every way. I tried to cancel my 30 dollar Website Builder thing but they decided to say I don't have it. Okay, that's what I wanted, forgive and forget. They turn around a few weeks later and charge me for another three months. Not to mention how hard it is to edit websites, whatever I want to use is always down, and when I publish, it changes from the way I edited it. NEVER USE 1AND1!
Submitted By : Sam
Submitted From : Web Hosting Jury
Submiter IP : 68.46.194.107 
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Date Submitted : May 21st, 2010
Length of time hosted by this company : Less than 1 month
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 2 out of 5
Pricing : 4 out of 5
Verdict : I just signed up with this company yesterday thru their FREE i year domain promotion. I then found this site and read all of the negative reviews and how people were getting trapped into a scam. I have been scammed before - it sucks - so in a last ditch effort to rescue my domain name from this company I went to GoDaddy.com and low and behold - the domain name was still available. I called 1 and 1 and let them know that people trust that when they sign up a domain name they expect to own it - the guy smugly said "well, we just dont have enough people to enter in the hundreds of orders we get every day"... i then let him know that I had registered my name with Godaddy who parked the site in 2 seconds and I had cancelled my paypal agreement with them. He said "That's Great!"... well, that's their customer service for you. MY POINT: Its NOT TOO LATE if you just signed up, go to another site and save your domain, and block them from charging your paypal or credit card.
Submitted By : luva
Submitted From : Web Hosting Jury
Submiter IP : 184.78.69.182 
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Date Submitted : May 19th, 2010
Length of time hosted by this company : More than 3 years
Overall Rating : 2 out of 5
Reliability : 3 out of 5
Support : 1 out of 5
Pricing : 3 out of 5
Verdict : Customer Support Department is pretty much non existence. I've tried to cancel my account with them for months, and there's no easy way of doing it. I try emailing them, but never got any response. Try calling them numerous times and every time I was put on hold and eventually the line get discounted. Stay away!
Submitted By : kd
Submitted From : Web Hosting Jury
Submiter IP : 12.7.208.254 
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Current No.1 User Rated Web Host
HostGator
Overall Rating:
9.82 out of 10 based on 69 customer reviews - read reviews
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Date Submitted : May 18th, 2010
Length of time hosted by this company : 1 - 6 months
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 1 out of 5
Verdict : I highly recommend that you DO NOT use this supplier. I signed on for their free trial of their business site in January 2010. 4 days later I cancelled my trial. They have been sending me invoices ever since. I sent them copies of all of the emails I had from them confirming that I had cancelled in January and they are still chasing me for payment. Now they are trying to say that I am locked into a contract within them until January 2011. I have written to the Observer money column about them and hoping they will follow this up. They are either completely incompetent or deliberately ripping people off - either way - I would avoid.
Submitted By : Jackie
Submitted From : Web Hosting Jury
Submiter IP : 81.141.75.21 
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Date Submitted : May 6th, 2010
Length of time hosted by this company : 6 - 12 months
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 3 out of 5
Pricing : 2 out of 5
Verdict : DON'T !!!!
DON'T USE 1&1 AT ANY COSTS!
I am almost 40 years old, I'd never in my life had a such terrible experience being a client of company.
I wonder how it's possible they are still in business
My story starts when I use their 'free of charge' 3 month service, which I didn't like and cancel after couple weeks, then I receive invoice few weeks later. They charge me over 50U$.
It took me dozens of emails, hours on phone with incompetent people to at least get my money back.
I did some research on internet about 1and1 after this.
There are thousands of thousands people being very unhappy with their service. It's an ocean of anger, unhappiness and fed up folks.
Literally compalint after complaint, I've found issues like mine, smae or similar situations everywhere.
Since then I just watch them carefully.
I am not IT guy, I run small business and my knowledge about IT is little.
This is mainly reason i didn't gave up with 1and1 after first issue.
Now I am being in same story again.
I paid them for service over 100 US$ for 6 months till July 2010.
I canceled 70% of my package month ago, and those bust..@@s charge after that for another 50US!!!!
great logic, you take less - you pay more!!:)
The way they deal with you.....it's just nightmare
their explanations - pathetic and hilarious...
PLEASE DON'T USE THEM !!!
I read that warnings too late...I paid them over 300US so far, for one year
I am sure I can find reliable and please to deal with company

WARNINGS again - 1 and 1 is a worst nightmare ever!
AVOID!
Submitted By : just user
Submitted From : Web Hosting Jury
Submiter IP : 94.194.59.184 
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Date Submitted : May 4th, 2010
Length of time hosted by this company : 1 - 3 years
Overall Rating : 4 out of 5
Reliability : 4 out of 5
Support : 5 out of 5
Pricing : 5 out of 5
Verdict : I have no problems other than I had a page that could not be shown, this was due to a error in the .htaccess file, which 1and1 customer support got fixed including the correct code with in 24 hours.

I have over 120 sites hosted there, and there has never been a problem with 1and1.

The only complaint I have is that they only have 50 Databases for the business pack but 100 domains can be hosted..
Submitted By : Michael
Submitted From : Web Hosting Jury
Submiter IP : 124.157.158.227 
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Date Submitted : April 22nd, 2010
Length of time hosted by this company : 1 - 6 months
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 1 out of 5
Verdict : I BEG YOU. PLEASE DO NOT USE 1 AND 1. There activities are criminal. For starters they do not allow you to use your own DNS very easily if at all.

Then as many others have stated they do not allow you to transfer without a fight. I tried to transfer my domain 4 times and kept getting an error message that it was locked when I know very well it wasn't.

I then canceled it in hopes that that would work. BIG MISTAKE.

My emails went down as did my website. In place of my website was a 1and1 advertising page displaying my competitors ads!!!

I called technical support and was told there was nothing they could do. After being very firm and somewhat threatening, I was told they could uncanel it but that it had to be escalated. I bascially said, "What the F*ck?" followed by "Okay" and hung up.

I than called their Billing line pretending to be a lawyer. The lady immediately directd me to (cancel.1and1.com) And lo and hehold there is the option to reverse the cancelation.

SO MAYBE MY DOMAIN WILL WORK NOW BUT 1AND1 IS STILL HOLDING MY DOMAIN FOR RANSOM. HELP!!! I need to get away from them.

DO NOT USE 1AND1. Please. CIRTEXDOMAINS.COM IS MUCH BETTER AND SAFER. They also offer much better customer service and resonable prices.
Submitted By : Matt
Submitted From : Web Hosting Jury
Submiter IP : 72.83.141.233 
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Date Submitted : April 22nd, 2010
Length of time hosted by this company : 1 - 6 months
Overall Rating : 1 out of 5
Reliability : 3 out of 5
Support : 1 out of 5
Pricing : 3 out of 5
Verdict : 1and1 really sucks. I registered domain name with 1and1 and had no problem with it, later on I happened to read a review from a client, who said to stay away from 1and1. I didn't listen. I registered the web hosting with free domain name, and am planning to do many more (I am a web developer) and 2 days later, I did not like the feature. It did not allow me to edit my own code from there. I called and asked them I wanted to cancel it and then register only the domain name for me. The gentleman was very helpful telling me that he could downgrade the package for me, and did not explain to me anything else. The web hosting is money back guarantee. The next day I found out they only credited $5 to me. I called in and someone transferred me to talk to a billing manager. He did not try to solve the problem. 1and1 does not value their customers. I could not believe that. I cannot wait to transfer my domains to another domain, web hosting companies.
1and1, this is American, not China or Vietnam. I am not upset because I lost $12, I am upset because of the way 1and1 treated me like they are saying "We don't need you, clients!".
Good luck in doing your business!
Submitted By : toto
Submitted From : Web Hosting Jury
Submiter IP : 199.46.198.230 
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HostGator
Overall Rating:
9.82 out of 10 based on 69 customer reviews - read reviews
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Date Submitted : April 20th, 2010
Length of time hosted by this company : 1 - 3 years
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 1 out of 5
Verdict : I hate this company. The deduct from your checking account WITHOUT warning. You credit card information is kept with them permanently. You can't even log on to change it. They laugh at you when you ask them to give you a little notice before-hand. This is just one problem. DO NOT USE. They do not know what shopping cart software is and their reliablily is terrible.
Submitted By : jamie
Submitted From : Web Hosting Jury
Submiter IP : 67.49.8.237 
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Date Submitted : March 29th, 2010
Length of time hosted by this company : 1 - 6 months
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 3 out of 5
Verdict : 1and1 is illegally holding my domain and keeping it from being transfered to a new registrar. They said "no, there is no legal reason we are keeping your domain name, it is a technical issue". 2 weeks and they still refuse to turn the privacy off.

This company 1and1 needs to be closed here in the United States for fraud and illegally holding domains owned by individuals and companies.

Has anyone started a class action suit against them? If so, I'M IN!!!

I have the entire thing in writing and proof of their lies in writing. I have never dealt with anyone so fraudulant as 1and1.
Submitted By : alexandria
Submitted From : Web Hosting Jury
Submiter IP : 71.112.169.193 
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Date Submitted : March 21st, 2010
Length of time hosted by this company : 1 - 3 years
Overall Rating : 1 out of 5
Reliability : 2 out of 5
Support : 1 out of 5
Pricing : 4 out of 5
Verdict : 1and1 can wreck your business. You cannot rely on this company for email or web site hostig. During my several years with them, we lost our website twice and our email crashed several times. For a family web site the appealing prices would make it possibly worth it, but if you use them for business, you are possibly committing suicide. The last straw came when we tried to transfer our web domains to another provider. They claim they follow ICANN rules and they do. ICANN allows a receiving provider to "take" the domain away after five days if they current host does not release it. 1and1 will not release your domain until the last minute, if at all, requiring your new provider to take it away from them. This practice is malicious and geared to wear people out so that they do not transfer domains. Who wants to do business with a company like that?
Submitted By : Angry CEO
Submitted From : Web Hosting Jury
Submiter IP : 75.8.91.143 
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Date Submitted : March 5th, 2010
Length of time hosted by this company : 1 - 3 years
Overall Rating : 1 out of 5
Reliability : 3 out of 5
Support : 1 out of 5
Pricing : 2 out of 5
Verdict : I wish I'd read the reviews here before signing up with 1 and 1. Trouble. Big Trouble. First I tried to install one of their 'click n build' packages. It didn't work so I got onto their support team. Firstly I phoned. Not good! He couldn't understand me and I couldn't understand him... But Hey! His English was a lot better than my Filipino. So I moved to an email dialogue trying to get my problem solved. Their responses were slow and not helpful. I was patient and polite, thinking... ok, problems occur, let's just do whatever it takes to get it fixed. Then they stopped replying to my emails. Just stopped. I sent... maybe ten emails... asking what was happening. Nothing! So that's when I decided to move my hosting. That's when the nightmare really began. They just don't want to let you go. You have to read the very small print and log on to a special cancelation web-site, click all the right boxes, then click on their confirmation email. I also made the mistake of replying to their customer service survey asking if I'd been satisfied. I gave them the lowest possible rating. Whoops! Now it's open warfare. I'm still trying to get my domain name transfered. They say I have to apply again and again, but each time I do... transfer denied. Now they say they have no record of the first two transfer requests. They locked my domain on the third transfer attempt... and I KNOW I UNLOCKED IT... because they said I had to phone them to confirm my identity and ownership of the domain. DO NOT HAVE ANYTHING TO DO WITH 1 AND 1! I have now reported them to iCANN. But I'm not hopeful... and I resent the time and trouble they've caused me.
Submitted By : Andy
Submitted From : Web Hosting Jury
Submiter IP : 87.194.249.21 
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Date Submitted : March 2nd, 2010
Length of time hosted by this company : 1 - 6 months
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 1 out of 5
Verdict : The worst customer service in the world. BAD ATTITUDE, BAD RIPP OFF, TRICKS INTO CONTRACT, CHARGE YOUR ACCOUNT WITHOUT AUTHORIZATION, RENEW YOUR ACCOUNT WITHOUT AUTHORIZATION, MAINTAIN HOW MANY TIMES YOU CALL AND REASON IN ORDER TO DEFLECT OR DISCONNECT OUR CALLS. NO REFUND OF YOUR MONEY IF YOU CALL 1 MINUTE PASS THE DUE DATE, THEY DO NOT HONOR THEIR TERMS. DON'T CARE IF YOU HAVE BEEN WITH THEM FOR YEARS. THE HAVE THE WORST CUSTOMER SERVICE ON THE INTERNET. Stay away from this scammers, when you call to cancel your trial, they will persuade you into something else. NOW I'M BEING RIPPED OFF $600 DOLLARS FOR THE NEXT YEAR FOR A CONTRACT THAT I DID NOT WANT. Also misspelled and register the wrong domain for me over the phone on two occasions and I still had hope on them, but they went to far. Customer service Brian and two other women + the King of the sarcastic, bad attitude and RUDE customer service you could, a guy name BRIAN. "You are stock with this contract because you failed to cancel the trial on time (wrong, I called to canceled and was told that I could cancel after the 90 days, and just get charged for the amount that was used), i guess that's your error not ours, so if you do not pay, I guess your account will be sent to collections and your credit will be ruined". These where his exact words. After being on the phone for 1 hour and 23 minutes clocked on my phone. The phone call ended by this gentlemen hanging up on me. He did not even let me speak, because every time I tried to explain to thee guy he would speak over me. USE 1AND1 FOR HOSTING IF YOU WANT TO GET RIPPED OFF AND SPOKEN TO IN A BAD MANNER
Submitted By : Sidney
Submitted From : Web Hosting Jury
Submiter IP : 69.125.92.21 
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HostGator
Overall Rating:
9.82 out of 10 based on 69 customer reviews - read reviews
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Date Submitted : February 24th, 2010
Length of time hosted by this company : More than 3 years
Overall Rating : 1 out of 5
Reliability : 3 out of 5
Support : 1 out of 5
Pricing : 4 out of 5
Verdict : I had four domains registered with 1and1.com for four years. My credit card expired and my email address changed. I had no further interest in the domain names. My street address was known to 1and1 but they charged my account with the cost of renewal and sold the account to NCO Financial, a collection agency instead of writing me. That collection agency has been fined many times for violations of the Fair Debt Collection Practices Act. They operate under many different aliases in different states. They have been fined by state agencies many times. If you ask them a ďdifficultĒ question they will hang up on you.
1and1 is essentially a German company (United Internet AG, predecessor: 1&1 EDV-Marketing GmbH, in Montabaur, Germany (1988)) that is trying to implement their German ways (befehl ist befehl) of doing business here in America.
If you have a subscription they will insist on your pro-active instructions to terminate that subscription as opposed to the local custom to let it expire if you are not paying for an extension. Once they sell the account to NCO they lock your domains so that it is not possible to transfer them without you having paid NCO. If you do not pay NCO they will continue to charge your account for renewals until you pay. Meanwhile NCO keeps adding interest and collection charges plus ďconvenience feesĒ, ďcostsĒ and ďother charges.Ē
Because the amounts involved are small ($8,99 per domain) it does not pay to hire an attorney but they rake in many dollars that way. Then once they unlock your domain and you transfer it they still invoice you for another year. Your credit rating may be destroyed and you may have to pay twice for the same domain name.
The only way to take action against them is to file a class action suit. Their actions are unconscionable and unethical to state it mildly.
With the BBB they rate an F, the lowest rating!
Do research before you end up in the clutches of 1&1!

Submitted By : Candleman
Submitted From : Web Hosting Jury
Submiter IP : 173.170.103.20 
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Date Submitted : February 23rd, 2010
Length of time hosted by this company : 1 - 6 months
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 1 out of 5
Verdict : The WORST web hosting company ever; not only will they rip you off and add extra charges to your account: they will take legal action against you if you do not pay the extra charges. I took them to the crown court for harassment and violation of my statutory rights; where the failed unanimously. Also unless you take legal action you have to remain with them for a contracted period of time.

I have seen some rubbish web hosts in my time but 1&1 take the piss....
Submitted By : MJSA
Submitted From : Web Hosting Jury
Submiter IP : 78.147.219.107 
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Date Submitted : February 22nd, 2010
Length of time hosted by this company : More than 3 years
Overall Rating : 1 out of 5
Reliability : 5 out of 5
Support : 3 out of 5
Pricing : 4 out of 5
Verdict : The credit card that I had on file for one of my accounts with 1and1 expired and since I didn't update or cancel the account within 28 days, they sent me two collection bills, one for the $29.97 for the web hosting service and another for $18.95 for the collections company and if you want to make the payment online through NCO, they charge you another $8, just unbelievable. When I called them up to resolve the problem they told me I had to pay the collection company and that there was nothing they could do which is pretty sad after having an account with them for several years. I must say their web hosting is good but after going through this billing issue which might have affected my credit, I'm never using any of their services ever again, there are much better and cheaper hosting companies than out there.
Submitted By : Julian
Submitted From : Web Hosting Jury
Submiter IP : 98.211.137.95 
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Date Submitted : February 18th, 2010
Length of time hosted by this company : 1 - 6 months
Overall Rating : 1 out of 5
Reliability : 3 out of 5
Support : 1 out of 5
Pricing : 4 out of 5
Verdict : If it works, the price is good. But just hope you don't have a problem. Tech support answers the phone but don't a clue how to fix anything. All issues must be escalated to a higher level via email by them. You have no access to higher level support nor will anyone ever call you. No supervisors to talk with either to complain. Complaints can only be emailed. What a horrible experience. 45 days with them and have had 2 major problems with exchange email accounts. Hw can you run a business like this?

Whatever you do, don't even try 1and1.
Submitted By : Brad
Submitted From : Web Hosting Jury
Submiter IP : 96.35.17.222 
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Date Submitted : December 11th, 2009
Length of time hosted by this company : 1 - 3 years
Overall Rating : 5 out of 5
Reliability : 5 out of 5
Support : 4 out of 5
Pricing : 5 out of 5
Verdict : If for any reason you miss a payment (we changed banks) 1and1 will only attempt contact by email prior to sending one to a collection agency.

In spite of the extreme previlance of bogus billing, they refuse to inquire into or correct a situation by phone or mail. Their simple response is 'we are a green company'. They wouldn't even resolve this elementry issue after contacting their billing department directly.

Well I probably now have a negetive mark on my company's credit standing but they have lost multiple accounts over $18. Their CFO must be a financial wizzard with zero relationship skills.
Submitted By : Ronald
Submitted From : Web Hosting Jury
Submiter IP : 71.123.181.59 
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Current No.1 User Rated Web Host
HostGator
Overall Rating:
9.82 out of 10 based on 69 customer reviews - read reviews
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Date Submitted : December 7th, 2009
Length of time hosted by this company : 1 - 6 months
Overall Rating : 2 out of 5
Reliability : 3 out of 5
Support : 2 out of 5
Pricing : 2 out of 5
Verdict : Do not use 1 and 1! First they advertise free 3 month trial, to me that means you should be able to cancel during that period, but no you have just entered into a tear contract that can't be broken, I was just told. When I ask for a supervisor twice she refused. The reason I wanted to cancel: the business package I purchased advertises newsletters, autoresponders etc.. I have spent all day trying to get a newsletter signup/unsubscribe feature on a web page and in emails. Every time I call it's a different answer. All my info tells me I should be able to access HTML source code with an icon provided but when I try it...It says you must upgrade to WSB Plus at >$9.99 extra a month. The feature clearly should be there and the tech kept trying to convince me that it works instead of transferring me to a supervisor for a fix or refund! I'm still not sure if I'm going to be able to cancel! What do the think a customer paying a year of fees against their will will do? It even says 3 month free trial! Since I'm unable to access source code I'm sure there will be many other listed features that don't work or at least very limited. DO NOT USE 1and1! Oh, one more thing, while working in control panel I kept loosing THEIR connection, not fun to keep logging back on.I just hope they don't read this before I try hard again to cancel the TRIAL contract!
Submitted By : akorn
Submitted From : Web Hosting Jury
Submiter IP : 174.22.175.111 
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Date Submitted : October 28th, 2009
Length of time hosted by this company : More than 3 years
Overall Rating : 2 out of 5
Reliability : 3 out of 5
Support : 1 out of 5
Pricing : 3 out of 5
Verdict : I signed up with 1and1 many years ago for a dedicated Linux server, $50 a month. A couple years ago, I decided to sign up for another server for $100/month and planned to migrate my old server to it.

However, I never did manage to move all the websites to the new one, so I have had both for a while.

The new servers have been problem free.

But for the old one, I never notice the server going down or anything. However, twice they have had to move the server. The second time they did that, they totally screwed it up. The console port given to me got connected to someone else's server, and I would assume my server got setup to other people's console port. Network was down and they took more than 24 hours to resolve the problem. There was no way to escalate. They said they knew there was problem but still took more than 24 hours to fix. All my clients' website and emails went dead for those 24+ hours.

A couple of weeks ago, they decided to move the old server to a totally different physical location. The move seems to have gone well. I finally managed to move all my clients off the old servers, and decided to make a final dump of all my files before I discontinue server. All of a sudden, two days ago, I lost network connection to my server. I was able to log in via console, but found the network setting to be quite strange (it uses dhcp). I rebooted the machine a few times, tried manually change the network setup on the fly and nothing worked. I open support call and they tried booting into rescue mode and couldn't help. So they sent me email and tell me it must be a software config problem the only way is to back up my data and re-image. Ok, how do I back up my data if the network is down? Well, I already did a backup a couple of weeks ago, so I don't mind loosing non-important stuff from the last 2 weeks. So I went ahead and started a reimage. The reimage didn't work at all. From the console I can see it booted via PXE but went into a Debian test kernel. I saw the machine rebooting by itself many times. Sent a couple more emails and never heard back after more than 6 hours.

I am looking for another company now. There is no way I can stay with them. Or I will have to get an additional server and back up my active client sites as VM. I can't image what I am going to do it they screw up my other server. Their support absolutely sucks.

Submitted By : ling
Submitted From : Web Hosting Jury
Submiter IP : 131.225.103.35 
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Date Submitted : September 22nd, 2009
Length of time hosted by this company : More than 3 years
Overall Rating : 5 out of 5
Reliability : 5 out of 5
Support : 5 out of 5
Pricing : 5 out of 5
Verdict : I used them a few years ago and they were great I had no problems at all. I went back to them again and still no problems. I don't see why people are complaining. They are a great host and I never had any problems canceling or renewing any package and/or domain I had from them.
Submitted By : Rmb938
Submitted From : Web Hosting Jury
Submiter IP : 98.15.201.183 
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Date Submitted : September 17th, 2009
Length of time hosted by this company : More than 3 years
Overall Rating : 2 out of 5
Reliability : 5 out of 5
Support : 1 out of 5
Pricing : 5 out of 5
Verdict : Customer support does not meet my expectations in any way. There is no urgency and poor escalation procedures.

This week, I inadvertently messed up 1 single file on the server and my local server. I requested a simple RESTORE. I explained that I was 'down' as a result of my error. The support person told me they would escalate the issue. It has been 3 days and 5 phone calls later. Call center is in the Philippians. Admins are in the USA.

Best lines...
1) What's the difference between a backup and a restore.
2) "we don't have the ability to call center... we only have e-mail to send request".
3) You are not the only customer with escalated issues.

Bottom line...
You get what you pay for!
Submitted By : Tim
Submitted From : Web Hosting Jury
Submiter IP : 204.194.78.3 
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Date Submitted : September 16th, 2009
Length of time hosted by this company : 1 - 3 years
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 1 out of 5
Verdict : They should be out of business, the billing practices are horrible, they do not listen to customers. This company will send to collections without even your knowledge and then charge a ton to restore your service, bait and switch, STAY AWAY!!
Submitted By : Site Builder
Submitted From : Web Hosting Jury
Submiter IP : 12.188.94.130 
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Current No.1 User Rated Web Host
HostGator
Overall Rating:
9.82 out of 10 based on 69 customer reviews - read reviews
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Date Submitted : September 10th, 2009
Length of time hosted by this company : 1 - 3 years
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 1 out of 5
Verdict : I hosted a personal website on 1and1 for a while. It worked okay, but, when I decided to let it expire, I learned why they have such a bad reputation. They default to an auto-renewal of your account, which they never tell you about. The result is, if you are not reading all of your junkmail from 1and1 (WHICH YOU WILL GET TONS OF), you won't notice the one email they slip in telling you of the re-up. If your card has not expired, you will get charged. If your card has expired, as mine did, they send you to collection without further notice. I've never had a bill go to collections, but now I have with them. For a (&*^^* $20 bill! AVOID THESE SCAMSTERS LIKE THE PLAGUE!!!
Submitted By : 1and1blows_chunks
Submitted From : Web Hosting Jury
Submiter IP : 68.183.65.248 
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Date Submitted : September 8th, 2009
Length of time hosted by this company : 6 - 12 months
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 2 out of 5
Pricing : 3 out of 5
Verdict : We use 1and1 for our company email. I would say that our emails work properly about 40% of the time. I am certain that we would be more efficient as a company if our emails weren't constantly causing us grief. Sometimes, we can't login to our emails at all. Sometimes it kicks us off in the middle of emails. On a lighter, but annoying note, our email signatures are listed at the bottom of the page instead of under the email. In other words, if there is a thread of emails, you have to scroll down to the very bottom of the thread to see the signature. I have learned to cut it and paste it under my email each time I send one. Quite annoying. I am usually not one to complain about something like this, but I regret my choice of 1and1 and wouldn't recommend them if my life depended on it. I can't wait until my contract with them is up so that I can move on.
Submitted By : Sam
Submitted From : Web Hosting Jury
Submiter IP : 173.57.58.190 
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Date Submitted : September 3rd, 2009
Length of time hosted by this company : 1 - 6 months
Overall Rating : 1 out of 5
Reliability : 3 out of 5
Support : 1 out of 5
Pricing : 2 out of 5
Verdict : Registered a domain. Canceled before renewal but the cancellation did not go through properly. I contacted billing and was told charge would be forgiven IF i sent my account info through the mail. I replied to let them know I was uncomfortable sending account info through the mail. the final reply/correspondence I received from them was telling me the package was canceled. So what else would I assume that they held to their word and forgave the registration fee? Instead. 3 months later I get a 27$ bill from a debt collector agency. I call billing and am told that I should have given my account info, as it's safe to send passwords through the email (uh what?). The guy who told me this was the same person who emailed me to say the package was cancelled (as opposed to saying 'We won't forgive the charge unless you give us your account info'). Then I told to email complaints. The guy that replied was the same guy from billing who told me that the charge would be forgiven.

Awful service. Use Godaddy, Netfirms, or Name Cheap are far superior registrars. I wish I had checked out reviews sites first. They will take your money and leave you high and dry. DO NOT USE THEIR SERVICES.
Submitted By : carol
Submitted From : Web Hosting Jury
Submiter IP : 68.187.183.67 
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Date Submitted : September 2nd, 2009
Length of time hosted by this company : 1 - 3 years
Overall Rating : 3 out of 5
Reliability : 3 out of 5
Support : 1 out of 5
Pricing : 3 out of 5
Verdict : DO NOT USE 1and1 if you are ordering a domain from them, they will AUTOMATICALLY RENEW your plan without your authorization. Even if you cancel one day after the receipt of their invoice, they will NOT give you a refund. They'll only cut & paste from the terms and conditions like robots. Actually, they WON'T refund your money unless you cancel before the subscription period ends. Beware with this company.
Submitted By : yan
Submitted From : Web Hosting Jury
Submiter IP : 203.210.9.219 
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Date Submitted : June 19th, 2009
Length of time hosted by this company : Less than 1 month
Overall Rating : 1 out of 5
Reliability : 2 out of 5
Support : 1 out of 5
Pricing : 4 out of 5
Verdict : Their cancellation of auto-renewals is a trap where their support and billing are more than happy to lure you in. Then, your domain is set to a "soft expire" state. Actually they freeze it for any use and demand money for the reversal.
They also tried charging me with the more than 10 times of the displayed invoice amount refusing any explaining. They failed only because (after the auto-renewals experience) I was lucky to cancel their payment agreement from inside of PayPal just in time! Never use direct credit card payments with them! They are crooks and "dedicated" thieves, meaning thieves without any shame, scams who are pretty aware of their wrongdoings. With the lowest possible "F"-ed rating of the Better Business Bureau they have nothing to lose.

Submitted By : Julia
Submitted From : Web Hosting Jury
Submiter IP : 206.126.90.245 
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Current No.1 User Rated Web Host
HostGator
Overall Rating:
9.82 out of 10 based on 69 customer reviews - read reviews
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Date Submitted : June 18th, 2009
Length of time hosted by this company : 1 - 6 months
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 1 out of 5
Verdict : 1and1 has the worst customer service and cancellation policy. They trick you into downgrading your package when you call to cancel and then act rude and obnoxious on the phone when you try to actually cancel. If you want nothing but trouble for a price that ends up not being so cheap after all after they continuously bill you and add all sorts of fees to your account, then please by all means sign up with them.
Submitted By : EVIL
Submitted From : Web Hosting Jury
Submiter IP : 24.185.67.150 
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Date Submitted : June 6th, 2009
Length of time hosted by this company : 1 - 3 years
Overall Rating : 1 out of 5
Reliability : 2 out of 5
Support : 2 out of 5
Pricing : 3 out of 5
Verdict : Avoid 1and1.com

This the a company you should avoid, as at any time, if you have technical questions that you disagree with their answer, they will shut down your service WITHOUT letting you know!

How can you put business in such a company? Do not ever use 1and1.com or you are prepared to suffer business loss.
Submitted By : Jenny
Submitted From : Web Hosting Jury
Submiter IP : 70.137.158.109 
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Date Submitted : June 4th, 2009
Length of time hosted by this company : 1 - 3 years
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 2 out of 5
Verdict : Awful cusomer service!!! They failed to refund money for cancelled domains. Several emails went un-answered. Dont do business with this company!!
Submitted By : C
Submitted From : Web Hosting Jury
Submiter IP : 143.112.32.4 
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Date Submitted : May 21st, 2009
Length of time hosted by this company : More than 3 years
Overall Rating : 3 out of 5
Reliability : 2 out of 5
Support : 1 out of 5
Pricing : 4 out of 5
Verdict : Has long standing intermittent reliability issues.
works great for months then can be down for up to 1 1/2 weeks. This happens about once a year. customer service and support are basically non existent.
That said the price and features you get are fantastic. Much better than any other host I use. The reliability and service though are the worst.
Submitted By : Hawker
Submitted From : Web Hosting Jury
Submiter IP : 71.85.121.96 
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Date Submitted : May 16th, 2009
Length of time hosted by this company : More than 3 years
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 1 out of 5
Verdict : Evil, Draconian business practices, illegal billing practices. In exchange for horrible service, the unconscionable User "Agreement" requires you to waive your rights to sue, rights to join a class action lawsuit, rights to file a chargeback, and any rights whatsoever. You lose your statute of limitations rights too. THE WORST DOMAIN REGISTRAR AND WORST WEB HOST ON THE PLANET! To cancel your account, they require certified letters to be sent to both them and their lawfirm, after which they might close your account sometime after 30 days - giving them more time to OVERBILL YOU and still send your account to collections. They are being sued and investigated in several states, have an F RATING with the BBB and over 10,000 complaints filed against them with the FTC and state of Pennsylvania.

Go to their website and read their T&C and their other 7 contracts that you automatically become obligated to once you buy a $1.99 service. They are after your credit card account, and you will never get it back. Cancel your credit card account and they sic their collection agency after you. That's right - THE ONLY DOMAIN REGISTRAR ON EARTH THAT USES A COLLECTION AGENCY, and not just for past bills, but future ones as well, since cancellation is impossible and always denied when you do it.

If you want to be stuck with a 20+ step cancellation procedure when all other registrars use 1 or 2 clicks, then go with 1&1-you poor sap.

If you want to be billed every year for life for domain registrations and hosting that you canceled two years ago, pick 1&1.

If you want a poke in the eye with a sharp stick, 1&1 will do that for you too, but they will charge you for it until your credit card is maxed out and they demand another credit card.

You have been warned!
Submitted By : OneandOne is Evil
Submitted From : Web Hosting Jury
Submiter IP : 24.113.20.84 
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HostGator
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9.82 out of 10 based on 69 customer reviews - read reviews
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Date Submitted : May 7th, 2009
Length of time hosted by this company : 1 - 3 years
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 1 out of 5
Verdict : DO NOT USE!

They will send you to a collection agency, even if you've canceled.

The problem is their autorenew system. It is very confusing and doesn't work. You have to log out of your regular account, log into a sub-domain, mark the domains to cancel auto renew and pick one of the ambiguous options for the domains. You have to then wait for an email (that in my case didn't come) and click to complete cancellation.

When I asked the rep why my domains weren't canceled, he said an email was sent. I told him there were no emails. He said sometimes it doesn't come. I had no idea.

Now they want money even though I canceled the account.

1and1 is treacherous. They are bad. Do not use! You are warned.
Submitted By : Alan
Submitted From : Web Hosting Jury
Submiter IP : 24.110.160.199 
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Date Submitted : May 6th, 2009
Length of time hosted by this company : 1 - 3 years
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 1 out of 5
Verdict : I too was screwed by 1and1. It turns out I was unable to access their website using my Safari browser. My credit card was stolen, screwing up my auto-renew, and they sent my account to collections. It is now on my credit report. I originally ordered a full site, but only parked this particular site. Telephone records of my asking to downgrade teh site were not logged. They kept billing me at a high rate. I've been screwed more ways than one. Also, I found it difficult to reach these people on the telephone. I now use hostmonster, which has it's own set of problems, but at least you can speak to someone about any issue. I will vote with my feet and move my other site off in the next month prior to it's expiration.

If you want a poke in the eye. 1and1 is the place to get it.
Submitted By : Night_Sailor
Submitted From : Web Hosting Jury
Submiter IP : 69.121.211.107 
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Date Submitted : May 5th, 2009
Length of time hosted by this company : 1 - 3 years
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 1 out of 5
Verdict : totally crap! a bunch of criminals. I was stuck with them and fees were outrageous. It took me 3 months for a long complaint process. they would not refund nor cancel the account. No customer service. They really live up to the buyer beware philosophy. Be careful, if you can go with someone else. I moved to godaddy.com and its great, not the best but heaven compared to 1&1.
Submitted By : Carlos
Submitted From : Web Hosting Jury
Submiter IP : 74.233.33.64 
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Date Submitted : May 1st, 2009
Length of time hosted by this company : More than 3 years
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 1 out of 5
Verdict : What more is there to say? I'm another victim of their auto renewal policy when I specifically took my credit card off so they wouldn't auto renew. I told them that...so they said go to the cancel site...it was too late and a few days later NCO collection is calling me saying, 1and1, my "creditor", has sent this to collections and it's going to hit my credit report. Well it did, but NOT as a collection, as a standard account showing as a key derogatory. NOT just one, but 10, one for each package they sent to collections.

I feel so helpless and cheated. I mean those crooks stealing money is one thing, but they are RUINING my credit and my future. They are worse than a bad host, they are the worst organization I've ever dealt with. Seeing all the other posts I realize I'm not alone, but how can they so this to sooo many people without consequences?

Worst experience ever, and it's not over yet...

HELP
Submitted By : 1and1 are Crooks
Submitted From : Web Hosting Jury
Submiter IP : 72.187.18.69 
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Date Submitted : April 28th, 2009
Length of time hosted by this company : Less than 1 month
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 1 out of 5
Verdict : The service of this company is a true shame. They must be embarrassed of them self. The customer support is the worst i have seen. My history with them is related to their VPS Services. I got one of their packages and after few attempts to get in touch with them about few questions i just went for the purchase. (Phone support is Quick but tech appears to have little knowledge of the options and technology they are using). I canceled my service with them,few hours after the server was set up. I realized the terrible fact that after you purchase one of the packages they offer( Must say they look awesome in terms of ram and features) the IP addresses are limited to 1 only.... This is incredible, two Gigs of RAM dedicated and Nothing... you can't use it. Lets say you want to use your service for a share hosting of a couple of site, no ssl support is possible. Then why they included an ssl certificate in the packages. The worst came when a month pass after the cancellation and i have FULL charges on my credit card statement. I have to dispute them, only like this could get my money back. 4 hours with their service, almost two month of headache. Keep away of this company. They are terrible.

Alejandro
Submitted By : alebargut
Submitted From : Web Hosting Jury
Submiter IP : 72.153.47.65 
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HostGator
Overall Rating:
9.82 out of 10 based on 69 customer reviews - read reviews
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Date Submitted : April 21st, 2009
Length of time hosted by this company : 1 - 6 months
Overall Rating : 1 out of 5
Reliability : 4 out of 5
Support : 1 out of 5
Pricing : 4 out of 5
Verdict : I signed up for a 6-month hosting plan and domain nam with automatic billing. There was an error in the last name on the account and I tried to have it corrected by following all their instructions. Not only did they ignore this request, they never resolved the issue. It was decided not to renew and the auto billing in PayPal was canceled. 2 months before the end of the 6-months, we switched to Go-Daddy and ran into more problems with their support about transferring the domain name servers. Finally, after many discussion and 1 month later, we were able to obtain the transfer authorization from someone who actually understood English and was helpful. 5 months later we received a collection letter saying we were delinquent in renewing the service. We no longer had their service and cannot even log into their system. Their support was notified about the cancfellation many times and igored our emails. They keep writing so I am in the process of notifying the SEC, BBB, ICAN and the 3 credit bureaus. DO NOT HAVE ANYTHING TO DO WITH 1and1. Since the old CEO left, it has been nothing but problems.
Submitted By : krisicat
Submitted From : Web Hosting Jury
Submiter IP : 69.244.107.191 
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Date Submitted : April 17th, 2009
Length of time hosted by this company : 1 - 6 months
Overall Rating : 5 out of 5
Reliability : 5 out of 5
Support : 5 out of 5
Pricing : 5 out of 5
Verdict : After reading all the bad comments about the customer support I dreading calling. But they have been great! I ordered a package that wouldn't meet my needs so I wanted to upgrade to the next tier while maintaining the sale price. I got someone based in American on the phone right away, they where easy to understand and very knowledgeable. They even transferred my to tech support, which I'm guessing was not in America, and he was great too.
I am very happy with 1and1
Submitted By : Robbace
Submitted From : Web Hosting Jury
Submiter IP : 67.181.254.59 
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Date Submitted : April 2nd, 2009
Length of time hosted by this company : 1 - 6 months
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 5 out of 5
Verdict : 1and1 is a total looser. the customer service is a joke. only 1 out of a dozen times did i actually get someone that knew what they were doing 1time. i am trying to transfer a domain name, i gave them the correct info and they are still asking for the same stuff. the phone service is usless. they wanted a form signed by the company selling the domain and a letter on their letterhead which i supplied, then they asked for a company letterhead again. when i called, they wanted the minutes of the last board meeting for this company. what kind of crap is that. they won't let you speak to a human in that department. i guess they are scared that i will be right they are just idiots. i am looking right now for a new web host. i hope anyone who reads this will find another service to host. GUY
Submitted By : guysautomotive
Submitted From : Web Hosting Jury
Submiter IP : 67.79.146.162 
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Date Submitted : March 26th, 2009
Length of time hosted by this company : 1 - 6 months
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 1 out of 5
Verdict : 1and1 is a company without a conscience. Liars, cheats and thieves. Not trying to spam this site, but I posted my whole story on RippedOffConsumers.org. Close to 100 pages of proof that 1and1 is incompetent and cares nothing for their clients. In the four months i have been dealing with them, they have screwed up my account in every way possible, and turned me over to a collection agency based upon fraudulent charges to my account. Then they tried to blame me for their internal systems being broken even after I submitted dozens of emails from their own tech support department proving their failures.

Just avoid them. The few dollars a year you may save will result in way too many hours of headaches when they screw something up, which they will.
Submitted By : Brian
Submitted From : Web Hosting Jury
Submiter IP : 68.113.106.52 
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Date Submitted : March 22nd, 2009
Length of time hosted by this company : 1 - 6 months
Overall Rating : 2 out of 5
Reliability : 1 out of 5
Support : 4 out of 5
Pricing : 5 out of 5
Verdict : Very disappointed with their reliability. Have a dedicated, managed server package. Have had several downtime incidents, most of the time, they are long enough so that we are making the call to revive our servers. Bad kernels, requiring rollbacks, TCP/IP issues, bad Apache rollout, the list of reasons has been long. Have lost creditability with us, and we signed up 3 months ago. We seem to be doing all the management, and reliability has just been poor.
Submitted By : 1and1user
Submitted From : Web Hosting Jury
Submiter IP : 71.83.63.156 
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HostGator
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9.82 out of 10 based on 69 customer reviews - read reviews
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Date Submitted : March 20th, 2009
Length of time hosted by this company : 1 - 3 years
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 1 out of 5
Verdict : I will never do business with this company again. They charged me with a late fee when my credit card I had on file with they expired, they didn't even try to collect payment yet they said "payment was refused" on my part. Their billing department is a joke, their complaints department is even worse, in fact it is so bad they won't even give out its phone number to customers! That is no way do do business. STAY AWAY from this company!
Submitted By : Michael
Submitted From : Web Hosting Jury
Submiter IP : 98.247.209.200 
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Date Submitted : March 17th, 2009
Length of time hosted by this company : More than 3 years
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 1 out of 5
Verdict : 1and1 is the WORST host ever. You can go a year and a half with no notices from 1and1 and all of sudden you may wake up with ALL your domains suspended, and ZERO FTP access to anything. Absolutely no notices will be sent prior to this notion. Even if you decided to switch hosts right there, you canít because they'll hold your web sites' files hostage. I canít call them to complain because their phone support only stays up until 5PM EASTERN!! wtf?!?! Thatís 2PM in California! I HATE 1and1 AND THEY CAN BURN IN HELL. I lost daily revenue on the time my sites were suspended and held hostage. I WANT TO SUE.
Submitted By : Tim
Submitted From : Web Hosting Jury
Submiter IP : 76.217.12.49 
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Date Submitted : March 14th, 2009
Length of time hosted by this company : 1 - 3 years
Overall Rating : 1 out of 5
Reliability : 2 out of 5
Support : 1 out of 5
Pricing : 2 out of 5
Verdict : It has already been said. 1and1 is a poor service with intentionally deceptive corporate policies, they couldn't care any less about the consumer. If you give them a credit card number you will likely need to cancel the card in order to get them to stop charging annual fees. Pass by the cheap price tag and seek value elsewhere.
Submitted By : J
Submitted From : Web Hosting Jury
Submiter IP : 75.5.78.225 
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Date Submitted : March 10th, 2009
Length of time hosted by this company : 1 - 3 years
Overall Rating : 1 out of 5
Reliability : 2 out of 5
Support : 1 out of 5
Pricing : 2 out of 5
Verdict : Called customer service several times after faulty billing issues. Each time I was on hold for over 18 minutes. I was then greeted by an angry employee who treated me as though I were some kind of enemy instead of a valued customer. I then decided to become an ex-customer.
Submitted By : MacJack
Submitted From : Web Hosting Jury
Submiter IP : 32.165.88.208 
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Date Submitted : February 28th, 2009
Length of time hosted by this company : 1 - 3 years
Overall Rating : 2 out of 5
Reliability : 2 out of 5
Support : 2 out of 5
Pricing : 3 out of 5
Verdict : Uggh. This must be, by far the worst Web Host in the WORLD. Or at least in the United States. If you have a domain name or multiple domain names, they are set to "AUTO RENEW". 1AND1 does not really tell you this up front, it is in the fine print. I had a big bill and they have all these strict rules on how they process your payment. I had two invoices but only one contract number so they would not even let my spilt my two invoices into two payments. They told me either I had to pay it on the spot or they would not be able to accept payment. They would barley budge and they DID NOT tell me that my other invoice for $250 was not paid for yet. So I could NOT negotiate that invoice because they already gave me a one time courtesy on the $450 invoice to take off some domain names to help get my invoice down to a reasonable amount I could pay. On top of this, they could not try and run my credit card on the spot to see if it would even work! They DO NOT process credit card transactions over $500 on the spot do to "security purposes." So I won't even know if my credit card payment went through until Monday. Since they only process transactions on business days and it is Friday (today after 12:00EST). If this is how they want to retain customers, they are in for a treat trying to offer services to the United States market. I give this company 2 more years until they are acquired or bankrupt. With this kind of service they will not be in business much longer. Go-daddy will eat them alive. The ONLY thing 1AND1 did right for me this time, is the fact that they opened up my control panel so I can manage my domain name accounts over the weekend. Honestly I think they should not even lock the "Administration" side of the control panel until you have a grossly over due balance. I was only a couple weeks late and they did not even remind me that my bill was due by phone, mail or email. You are just supposed to know when you are up for billing or by going to the "Account" panel under billing on the 1AND1 control panel. I also hate the fact that with a 1AND1 domain account you are only allowed up to 5 sub domains TOTAL. This does not mean 5 sub domains per domain name you own but 5 sub domains per ENTIRE account. So if you own 100 sub domains you are out of luck, you better choose wisely what you want your 5 sub domains to be for your entire account of 100 domain names. They told me on the phone that they could not offer me more sub domains do to "security purposes." I responded, "Really? Due to security purposes huh?" This is a horrible policy and it is REALLY in place to make you have to upgrade to one of their other more expensive web services that offers more sub domains in a package type deal.

Also on another note I heard their customer service is horrible for their dedicated hosting services. They pretty much make their prices reasonable by cutting out any kind of support and if you have a kernal bug on your Linux server, you pretty much have to wipe out your server and start new with one of their SPECIAL disk images for a clean install. You can not just use your own software do to "security purposes." That is always their excuse "security purposes." I am so tired of hearing that. I mean really tired. 1AND1 will tell you if it's a server problem, server service, sub domain question or if you are trying to pay a bill over $500. It is most likely that their answer to you is going to be "Sorry, do to security purposes, we can not help you sir." I think I am going to transfer all my services to Go-daddy in the near future. Please ADVISE, don't go with 1and1 unless you like feeling as if your being "thrown around like used dog toy and then stomped on a few times". The 1AND1 people on the phone may try to sound helpful but they really can't do anything for their customers. They all seem to be following a "strict set of guidelines" that are written in stone, seemingly from some higher order above the glass ceiling, and there really is nothing the 1AND1 customer service people can do to help you with your web service issues and problems. It is not entirely their fault, it is the fault of bad upper management. I believe if upper management truly cared about their customers, had better vision and more fair rules about how their business model should work, maybe my experience would have been different.

So I hope everyone will do themselves a favor and take their domain, e-mail, webhosting, vps, server, ecommerce and other web businesses else where. You will save your selves a lot time, troubles, and big head aches if just take your business to another web service company.
Submitted By : John
Submitted From : Web Hosting Jury
Submiter IP : 98.234.4.139 
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HostGator
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9.82 out of 10 based on 69 customer reviews - read reviews
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Date Submitted : February 25th, 2009
Length of time hosted by this company : More than 3 years
Overall Rating : 2 out of 5
Reliability : 3 out of 5
Support : 1 out of 5
Pricing : 3 out of 5
Verdict : These guys really bent me out of shape. There service is OK, but the billing really terrible. To get a billing error fixed, I have exchanged more than 7 emails and talked to 3 people and have received 4 different answers for the same question. I am moving my sites out and looking for a decent host.
Submitted By : xpath
Submitted From : Web Hosting Jury
Submiter IP : 76.217.34.35 
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Date Submitted : February 11th, 2009
Length of time hosted by this company : 1 - 3 years
Overall Rating : 1 out of 5
Reliability : 5 out of 5
Support : 2 out of 5
Pricing : 3 out of 5
Verdict : I registered several domain names because 1and1 was cheap.
You get what you pay for.

Two domain names were flagged because they were close to the name of another famous Internet company. I was trying to be clever, I learned my lesson.

I called and emailed to get a refund, they never processed. Time limit passed and I was stuck paying for the sites. A year later, websites are renewed and charged again.

I called again to cancel. They make this process very, very difficult. Log into a different site with teeny tiny links ( so you can't find them to cancel).

Click a few options to cancel, then wait for an email that never came. Called ...again ..... canceled ... again !!!! Never received a refund.

ARG !!!!!

Tech support is in India, can barely hear them and the voice delay is very irritating.

If just want a place to park a unique domain and never require assistance, 1and1 maybe for you. Good luck on canceling if you every change your mind and want to opt out. Best bet is to transfer or just remove your credit card information.
Submitted By : Vito
Submitted From : Web Hosting Jury
Submiter IP : 209.150.54.152 
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Date Submitted : February 10th, 2009
Length of time hosted by this company : 1 - 6 months
Overall Rating : 1 out of 5
Reliability : 4 out of 5
Support : 1 out of 5
Pricing : 4 out of 5
Verdict : Worked with a client with 1and1 as a
web developer. Was astounded by poor
quality of tech support. The gentlemen on the
phone had terrible english and little IT
knowledge. Turned to email to try to resolve
my issue, which had to do with importing RSS
feeds. Spent over a month going back and
forth with zero progress. With each message
on the same email thread a different
representative picks up your case and often
will ask you for your customer information
again and case history despite them assigning
my case an ID number. Just avoid these guys
and hopefully they'll fade away.
Submitted By : Benjamin
Submitted From : Web Hosting Jury
Submiter IP : 74.65.188.103 
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Date Submitted : February 4th, 2009
Length of time hosted by this company : 1 - 3 years
Overall Rating : 1 out of 5
Reliability : 4 out of 5
Support : 1 out of 5
Pricing : 3 out of 5
Verdict : I have just had the worst customer service experience. I cancelled my service and was assured that all bills were settled. Then 3 months later I receive a collections notice for $5 for services and $20 in late charges. I called in to explain my situation and they would do nothing for me. They said it was my fault for not giving them an updated email address when I cancelled. They sent an email to my old address which was hosted by them and they refused to send me a bill through regular mail. I will never do business with them again and I strongly suggest that you dont either.
Submitted By : nick
Submitted From : Web Hosting Jury
Submiter IP : 199.244.214.30 
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Date Submitted : February 3rd, 2009
Length of time hosted by this company : 1 - 3 years
Overall Rating : 1 out of 5
Reliability : 3 out of 5
Support : 1 out of 5
Pricing : 3 out of 5
Verdict : So, they offer SSH access, which I thought was cool so that I could get on there and run a few scripts, right? Wrong. You try to run anything and they'll shut you down. This is a site I had up for almost a year -- but you run a script, and not only will it not run (they must have some process that just kills other processes) and then they lock your whole account. No more getting to your files, nothing. Hope you have a backup (I did, thankfully).

The few times that I have tried to contact their support, they are really not very helpful.

Will not recommend to anyone and will migrate my existing domains on other accounts away. The only thing good is the price... but if that's all you are going for, there are plenty of other hosts.

If you want a good host, go with U2-Web. They are a little more expensive that some others (U2-Web currently costs $10/month) but the service I've received there over the past two years (with other accounts) has been excellent.
Submitted By : Willie
Submitted From : Web Hosting Jury
Submiter IP : 69.92.59.5 
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HostGator
Overall Rating:
9.82 out of 10 based on 69 customer reviews - read reviews
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Date Submitted : January 29th, 2009
Length of time hosted by this company : 6 - 12 months
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 1 out of 5
Verdict : These guys really bent me out of shape. There service is OK, but the billing really &*^$%#. I requested they cancel my account, by e-mail, the method they use to communicate with me. They did not do so or let me know that I owed them money, they simply sent it to collection. OK, I owe them additional money, but it would be nice for them to communicate that to me rather than send it to collection. I hope the collection agency gets 90% of the money.
I feel this is not ethical and I will never do business with them again. Take your own chances!
Submitted By : Ron
Submitted From : Web Hosting Jury
Submiter IP : 216.101.114.13 
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Date Submitted : January 18th, 2009
Length of time hosted by this company : 1 - 3 years
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 3 out of 5
Verdict : Frequent downtimes, messy configurations, no backups, no automatic backups, no way to get to your email files to back them up yourself, when files disappear they have no backups (what if a server fails? how do they replace all files?). Poor customer support. Wait, atrocious, not poor. Stupefyingly nonexistent, I should add. Nothing more to say, really bad service. not worth it. you can even get hostgator and you'll be better off, and those guys suck. Yep, I tried them. Hope this helps someone avoid 1and1.com. If you like the price, you should know that they will try anything to charge you twice, or to charge you for services you never used. They also remove invoices if you tell them they charged you twice for something you never used in the first place. They stink. ew.
Submitted By : unhappycustomer
Submitted From : Web Hosting Jury
Submiter IP : 68.204.81.156 
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Date Submitted : January 17th, 2009
Length of time hosted by this company : 1 - 6 months
Overall Rating : 3 out of 5
Reliability : 3 out of 5
Support : 2 out of 5
Pricing : 5 out of 5
Verdict : I have had a service with them for around 5 months, Business Shared Hosting.

The pricing is great, very cheap. Nothing much to say about it.

The customer support is absolutely horrendous. I talked to this "professional" and I didn't understand a word they said. It sounded very foreign, like an Asian or African accent maybe. They said they would send an email to my email address. They did, but then I did not recieve the pre-created pdf.

The reliability is fine. Why it gets a lower score is because it takes so long for things to set up. A whole day to just get a shared account running? While some companies offer a whole dedicated server up in 2 hours. Which makes 1and1 ridiculous.

Some other things I do not like. There is no feature to let others have some access to your account. You must give the real admin password and username to let them have access. And at that level they can just spend a ton of money without having to re-enter a credit card or such.

There databases do not work right. When I attempt to use dreamweaver to connect, or even the sun microsystems software it will not connect to it remotely. I have to use phpmyadmin which is really horrid for me.

The software packages are not worth 600 dollars. Because the serials that come with are not for the actual software. But a modified software. As I downloaded GoLive CS2 from the internet and used the serial it gave and it was invalid. But when I recieved the "software cds" it came it a unopenable to vista format.

I would not recommend it. Its cheap, and a fine host. But, I am sure there are much better ones elsewhere.
Submitted By : Luke
Submitted From : Web Hosting Jury
Submiter IP : 72.206.107.105 
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Date Submitted : January 13th, 2009
Length of time hosted by this company : 6 - 12 months
Overall Rating : 4 out of 5
Reliability : 5 out of 5
Support : 5 out of 5
Pricing : 5 out of 5
Verdict : Hello angry people:

This "jury" page is pretty one-sided. In retrospect, I suppose that mostly dissatisfied people are drawn here to gripe - given the page title "jury".

My experience has been pretty good, but I am only using them for their registrar service. Well - I recently added email, but it's too early to make a call on that one, albeit the webmail is down today.


Many of these mega-sized outfits excel at the basics - registration, dns, etc. Some of them have a hard time with hosting. I cannot really say anything about the hosting with 1and1 (don't have an account with them), but I have discovered that the mega-outfits often provide mostly shared hosting accounts.

Anyone who has serious web hosting needs should probably choose something other that a shared hosting account. (By shared, I mean that perhaps dozens, or hundreds, of customers use the same Apache server (or whatever server), using it's "virtual server" capability.

The security details are very difficult in such a situation, and one bad apple can bring down the whole cart. If you're in need of a serious web hosting environment, you should consider dedicated or "virtual dedicated" hosting. I'm not really sure if 1and1 provides such a thing, but if they do, it might very well be a better and more viable options than shared.

A note to the page creators (of this page) You should provide a means by which the various ratings can be set to "n/a". (For people like me, who have never needed to have any customer support interaction, etc)

- Regards,
Fairly happy customer
Submitted By : rs
Submitted From : Web Hosting Jury
Submiter IP : 66.233.116.31 
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Date Submitted : January 9th, 2009
Length of time hosted by this company : 1 - 3 years
Overall Rating : 4 out of 5
Reliability : 4 out of 5
Support : 4 out of 5
Pricing : 5 out of 5
Verdict : Hi!

I've used 1&1 for a few years for a number of client websites and am quite satisfied with their service. As a web developer it is always a pain trying to find hosting. My last web host (FatCow) was bought out and the service became terrible so it was time to switch. A friend had been using 1&1 and recommended them.

I warily tried them and have slowly been switching my clients over ever since. My only complaint is that they don't have a reseller setup, but sometimes it is actually nicer to not have to worry about that!

The service is based in the Philippines and is well trained in my experience. They answer promptly and although occasionally I have to repeat myself or explain something in a different way, they try very hard to follow and seem quite knowledgeable. I'm doing advanced Drupal implementations among other things so we're not talking just brochure-ware sites.

I'd recommend 1&1. I think perhaps many people have a bias against off-shore support, but I'd recommend looking at the knowledge quality behind the accent.

Cheers!

.:Joshua
::www.covenantdesign.com
Submitted By : Joshua Stewardson
Submitted From : Web Hosting Jury
Submiter IP : 12.216.126.155 
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Date Submitted : January 6th, 2009
Length of time hosted by this company : 6 - 12 months
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 1 out of 5
Verdict : This company sucks !!

They have horrible billing practise and will rip you off. Horrendous business ethincs.

They store your credit card details with out permission, they report you to NCO debt collectors for no reason and with out adequate notice.

I am surprised how they are in business and how come no one filed a law suit against them. So much for consumer protection laws !! i wonder if the law enforcement is sleeping at the switch !!

They simply suck.
Submitted By : Brian
Submitted From : Web Hosting Jury
Submiter IP : 198.240.130.75 
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Date Submitted : January 4th, 2009
Length of time hosted by this company : 1 - 3 years
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 2 out of 5
Verdict : I don't think I have ever come across a consumer organisation as bad as 1and1 in my whole life. They nearly killed off my new internet venture through their poor service, and are the only company I have ever come across who do not reply to over 100 attempts to contact them through every channel. Someone hacked my 1and1 account and registered some domains through my account, which were used for phishing. Despite intervention by Nominet and the Police, 1and1 did not reply to any of my communications with them. They are a dreadful company.
Submitted By : Troy
Submitted From : Web Hosting Jury
Submiter IP : 81.159.60.157 
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Date Submitted : December 27th, 2008
Length of time hosted by this company : 1 - 3 years
Overall Rating : 2 out of 5
Reliability : 1 out of 5
Support : 2 out of 5
Pricing : 2 out of 5
Verdict : Summary: An ISP that cares more about bottom line numbers than quality.

My embryonic web venture was hugely disadvantaged by the fact that one of their disk mirrors had failed. Website often unavailable (as server rebooted often) for at least a week; support was very evasive about the cause until I eventually connected with one of their support people who revealed that the mirror was rebuilding.

At least one week? to rebuild a disk mirror? Says to me that they have too many users/too much data/too much load on their servers. Their redundancy measures, in this case, just did not work.

To be fair, they refunded one month's charges, and recently my web pages have been delivered with less delay, but still....for any semi-serious project, I would recommend you avoid 1and1.

Submitted By : anch
Submitted From : Web Hosting Jury
Submiter IP : 86.26.254.102 
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Date Submitted : December 26th, 2008
Length of time hosted by this company : 1 - 3 years
Overall Rating : 2 out of 5
Reliability : 3 out of 5
Support : 1 out of 5
Pricing : 4 out of 5
Verdict : I've been with this hosting company for over 2.5 years. They were great at first, but now are just downright horrible with technical support. My business website has been down for over a week and no one in L1 Tech Support can fix it. Worse yet, they escalate cases that no one on the back end can fix...or has the time to. L1 Tech Support is in the Phillipines. They are masters of apologizing, promising, and delay. I'm still down over a simple DNS entry...and they simply don't know how to fix it! Unbelievable. AVOID!!!
Submitted By : Wayne
Submitted From : Web Hosting Jury
Submiter IP : 66.214.215.153 
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Date Submitted : December 20th, 2008
Length of time hosted by this company : 1 - 6 months
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 1 out of 5
Verdict : My experience with 1and1 is simply that of harassment, no less. It's so hard to cancel service with them. My contact with them expired nearly one year ago, I called them to cancel before expiration, got confirmation over the phone. Then they kept billing the renewal. Disputed through email to no avail. They sent out collection agency. Didn't want the headache, I paid the collection agency. Now nearly one year later, they're trying to bill me for renewal again!. I can't help wondering what kind of jerks and bullies are running this company.
Submitted By : Raymond
Submitted From : Web Hosting Jury
Submiter IP : 71.175.145.42 
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HostGator
Overall Rating:
9.82 out of 10 based on 69 customer reviews - read reviews
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Date Submitted : December 17th, 2008
Length of time hosted by this company : 6 - 12 months
Overall Rating : 4 out of 5
Reliability : 4 out of 5
Support : 3 out of 5
Pricing : 5 out of 5
Verdict : Been with them for over 6 months now, had one scheduled downtime to upgrade servers and another just yesterday where they told me my site was dead but the server was fine so they couldn't do anything.

Otherwise customer support was quick to reply via email and quick to pickup over the phone. Not very helpful or understanding of the problem, tech support seems more like customer support that they don't understand a thing technically speaking(server resources for example).

The MySQL databases are limited to 100MB per without a way to merge/expand them, that's only for dedicated. I do warez linking and haven't had any issues from them SO FAR.
Submitted By : cereal_killer
Submitted From : Web Hosting Jury
Submiter IP : 74.12.128.53 
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Date Submitted : December 16th, 2008
Length of time hosted by this company : 1 - 6 months
Overall Rating : 5 out of 5
Reliability : 5 out of 5
Support : 5 out of 5
Pricing : 5 out of 5
Verdict : 1and1's telephone technical support is excellent. It's fast, good, and patient. You get the answer you need when you need it. Great price too.
Submitted By : Gloria vtspirits.com
Submitted From : Web Hosting Jury
Submiter IP : 216.93.151.190 
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Date Submitted : December 14th, 2008
Length of time hosted by this company : 6 - 12 months
Overall Rating : 1 out of 5
Reliability : 2 out of 5
Support : 1 out of 5
Pricing : 3 out of 5
Verdict : On November 21st, I notified 1 and 1 of my decision to change to another service provider. I received a confirmation to change transfer domain name on November 28th. I contacted 1 and 1 on December 4th. I again contacted them on December 5th via a conference call with my new service provider and domain register. I then confirmed the domain transfer again on December 8th. My service provider had sent three requests to transfer since November 21st. I reviewed my file on-line and found that my account was finally cancelled via the billing module on December 13th.

How is it that this outfit can take so long when most other companies can have the domain transferred within 72 hours? There people are a bunch of idiots!!! I am also sick and tired of the fake English accents and American names (i.e. Shaun) sounds more like Rashmid to me. All of the Shaun's I know do not talk in broken English. I have not sat since November 21st without E-mail and my websites being up!!! I wouldn't recomment this outfit to anyone even if they were the only web-hosting company on earth. Not worth the agrevation. STAY AS FAR AWAY AS YOU CAN FROM THIS COMPANY!!!
Submitted By : mrhandy2001
Submitted From : Web Hosting Jury
Submiter IP : 71.34.156.4 
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Date Submitted : December 14th, 2008
Length of time hosted by this company : 1 - 3 years
Overall Rating : 2 out of 5
Reliability : 2 out of 5
Support : 1 out of 5
Pricing : 4 out of 5
Verdict : I absolutely hate 'help desks' that insist the problem is not theirs, but yours. Welcome to 1and1.

For 7 days, 80% to 90% of the time I was unable to access any of my sites hosted with them due to 500 errors. The errors were being caused by something OUTSIDE of my account and not with my sites (which have been running fine for over a year).

It took me 3 days to convince 1and1 that there was a problem with the server. The first 3 days were dealing with 'answers' from the 'help' desk that ranged from 'Delete your cookies' (yea.. right.....) to 'Convert to PHP5' (had anyone bothered to look, they would have seen all my sites have been running as PHP5 for nearly a year)...

Finally one day they decided to forward my ticket to the 'admins'. I think 'admins' is just another name for 'black hole'. Every day my site was down, and every day I got back the same thing: 'Your ticket has been closed, there is plenty of memory/CPU/whatever'.

After 6 days, I called to cancel my service. It was then the billing department that told me to email 'complaints'. I gave them the ultimatum that I was taking my business elsewhere if they didn't fix/move me in the next 12 hours.

Wonder of wonders if I didn't get an email back (from someone who spoke English) telling me he had got this 'escalated' ticket and he had moved me to a new server.

This problem should not have taken 6 hours to resolve, let alone more than 6 DAYS.
Submitted By : Mike
Submitted From : Web Hosting Jury
Submiter IP : 72.185.175.177 
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Date Submitted : December 13th, 2008
Length of time hosted by this company : More than 3 years
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 1 out of 5
Verdict : Just cancelled my package but charged £60 for 6 months, which I won't be using as I've transferred all my domains! They are operating illegally and I'll be making sure that they feel the full force of the law they wish to ignore! DON'T BOTHER WITH 1&1!!
Submitted By : Jason
Submitted From : Web Hosting Jury
Submiter IP : 90.218.126.130 
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Current No.1 User Rated Web Host
HostGator
Overall Rating:
9.82 out of 10 based on 69 customer reviews - read reviews
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Date Submitted : December 8th, 2008
Length of time hosted by this company : 1 - 6 months
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 5 out of 5
Verdict : 1and1 is horrible and there customer service sucks. First the illegally save your credit card information and try to bill you for services that you did not authorize. Their customer services sucks, as well and lastly they will send you to their collections agency NCO and ignore the fact that you have tried to resolve your issues. I am currently fighting NCO and I just fill a complaint with the Better Business Bureau and I suggest you do the same.
Submitted By : Anthony
Submitted From : Web Hosting Jury
Submiter IP : 169.200.173.54 
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Date Submitted : December 6th, 2008
Length of time hosted by this company : 1 - 3 years
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 1 out of 5
Verdict : Doing business with 1 and 1 is like a vacation in the twilight zone, somehow they changed my email address to one unknown by me, then they could not communicate with me!!! they freeze the account and send me to a collection agency for $40 and I cannot even solve the situation because the collection agency does not have the information, I tried to pay 1 and 1 and they will not accept, this is a very strange situation. The only good thing is the pricing but pricing is only good if you receive the service. I tell the world to stay away from 1 and 1.
Submitted By :
Submitted From : Web Hosting Jury
Submiter IP : 65.13.41.21 
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Date Submitted : December 2nd, 2008
Length of time hosted by this company : 1 - 6 months
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 2 out of 5
Verdict : CRAP.

I sent 1and1 a support query and it wasn\'t responded to after a week, I then received an email saying my hosting had been cut because the DNS hadn\'t yet been pointed to 1and1.

I know it hadn\'t been pointed as I was testing the site on the new space before doing so!!! and received the email at the exact time I needed the space!


So, I called the 0871 number to ask about refund if I cancelled the service (because I wernt being tied to any host who didn\'t want to do things my way, the customer\'s way.

I called; Both times cut off.

1st time: called billing; tranferred me to cancellations dept. cut off en route
2nd time: called billing; tranferred me to cancellations dept, then back to billing without me saying anything. Then cut off
3rd time: called billing (took down a name = Anna); who transferred to technical department!!!!! (not cancellations!!!)
The technical chap was actually helpful - he said to cancel I needed to go online to cancel.1and1.co.uk.


I didn\'t actually expect to cancel today, but it was 1and1\'s apprach which provided me with that decision. I had experiences of 1and1 some years ago - thinking they may get better and their control panel perhaps being a good one. I won\'t do business with 1and1 again.
Submitted By : daz
Submitted From : Web Hosting Jury
Submiter IP : 90.194.28.171 
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Date Submitted : November 29th, 2008
Length of time hosted by this company : 1 - 6 months
Overall Rating : 2 out of 5
Reliability : 2 out of 5
Support : 1 out of 5
Pricing : 4 out of 5
Verdict : Our initial experience with 1and1 was good but we experienced serious problems with customer support and communications when we tried to expand our package. We called the sales dept at 1and1 to request an additional SharePoint site, received very curious service and were told we would soon receive an email. We did not receive the email that day so we called again and were told it may take up to 24 hours to set up the account and to send out the email. Following up the following day were were informed that there was no record of the request and nothing had been done.

Support was curious and professional; but unable to provide any additional information, to allow us to speak to a manager or to correct the problem. Their only suggestion were to start the process over by re-submitting the request online.




Submitted By : Gary
Submitted From : Web Hosting Jury
Submiter IP : 72.219.219.174 
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Date Submitted : November 24th, 2008
Length of time hosted by this company : 1 - 3 years
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 1 out of 5
Verdict : SCAM when it comes to canceling service
After sending in the written request for cancelation, they still charge you every 6 month for their services. And when you do get some one on the call, they tell you that itís not in their hands to do a cancelation.
SCAM!!! Stay away from them. Initial setup is cheap, but than you pay through your nose!
Submitted By : LC
Submitted From : Web Hosting Jury
Submiter IP : 199.67.140.42 
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Current No.1 User Rated Web Host
HostGator
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9.82 out of 10 based on 69 customer reviews - read reviews
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Date Submitted : November 22nd, 2008
Length of time hosted by this company : More than 3 years
Overall Rating : 5 out of 5
Reliability : 5 out of 5
Support : 4 out of 5
Pricing : 5 out of 5
Verdict : I\'ve been a customer of 1and1 since around 2003 when they were offering their free hosting package for 3 years. Since then I honestly have nothing to gripe about with them. Their support is great as web hosting goes. But as someone who has had a website and has actually worked as an admin for some time, I could be just brushing off some things others might find annoying and don\'t consider any of the minor issues as having relevence at all.

Here\'s a set of questions you might want to ask hosting companies with regards to their services: http://www.microdevsys.com/WordPress/?p=470

All in all not a single one I called from the dozen or so, has had technical support where two support staff on two different occassions / days gave me the exact same answer. The answers I got were always close but never the same. From the dozens of hosting companies I called, none had this 100%. For me, that\'s expected and is the only thing I keep in mind, but it\'s also human nature.

Everything else is perfect for me. In all my time with them, I have not caught them where my site wasn\'t available. I suspect there was time for sure where probably my site was down but I haven\'t caught that yet.

By far I have to recommend 1and1. I\'m sure it\'s probably not for everyone out there but considering what I\'ve seen in this industry, I\'m not surprised at all why they are the #1 host.

Regards,
T
Submitted By : Tom
Submitted From : Web Hosting Jury
Submiter IP : 99.243.148.95 
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Date Submitted : November 13th, 2008
Length of time hosted by this company : 1 - 6 months
Overall Rating : 5 out of 5
Reliability : 3 out of 5
Support : 2 out of 5
Pricing : 5 out of 5
Verdict : I\'m through with them....several times a year it goes down for literally days with no response or assistance forthcoming from 1and1....their support is horrible.

I have so many issues with their webmail yet they always give me the most bizarre instructions to try to assist when I call them.

As of this moment...my domain (www.dechiane.com) has been down about 3 days.
Submitted By : Justin
Submitted From : Web Hosting Jury
Submiter IP : 70.74.197.241 
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Date Submitted : November 8th, 2008
Length of time hosted by this company : 1 - 3 years
Overall Rating : 1 out of 5
Reliability : 2 out of 5
Support : 1 out of 5
Pricing : 3 out of 5
Verdict : Worst experience ever. Billing practices unbelievable.Customer Service severly lacking. Google 1and1 and llok at the massive number of complaints then go elsewhere. If your experience was like mine contact the BBB, Federal Trade Commision, and the parent company -United Internet in Germany and complain about the way the company is being run by the current CEO-Oliver Mauss.
Submitted By : Dave
Submitted From : Web Hosting Jury
Submiter IP : 71.56.234.245 
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Date Submitted : November 6th, 2008
Length of time hosted by this company : More than 3 years
Overall Rating : 2 out of 5
Reliability : 3 out of 5
Support : 2 out of 5
Pricing : 3 out of 5
Verdict : I have been a customer for over 5 years and I am now fed up with their tech support, billign support, termas and conditions and theor overal customer service attitude.

I am a consultant that has placed at least 15 clients on this service and like to try out their new products to see if I can recommend them to my clients.

THE PROBLEM - do not ever ask them for a credit or to change anything!

I tried their MAilXchange - by adding it to my already substantial package - I found it quite unusable for my clients and cancelled it before - what I thought was a 90 money back guatarntee period.. But now I am told that this is only for NEW clients.. Not for services you can add on.... and now I am stuck with something I tested for a week and I have to pay for it for a year!

I called and eventually got to speak to a \"r\" Damian in the US billign office who stonewalled me and basically told me that it was tough and that I am stuck paying and he did nto care if I took my business and my clients business elsewhere...

They send our surveys and never take note or respond to customer comments or negative answers...

My recommendation - DO NOT USE 1and1 - They hate custoemrs and will do not like talking to people.. note that there is no way to get hold of any manager or senior executive.

Sure it is going to take some work and some time to move from 1and1.. but I will do it and they will lose thousands of $ of my business every year..

Unhappy Consultant...


Submitted By : Mafuta
Submitted From : Web Hosting Jury
Submiter IP : 70.253.95.169 
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Date Submitted : November 3rd, 2008
Length of time hosted by this company : 1 - 3 years
Overall Rating : 5 out of 5
Reliability : 5 out of 5
Support : 5 out of 5
Pricing : 5 out of 5
Verdict : I\'ve recommended all my website customers to 1and1.com, and NONE of them have ever complained! Not once!! (about 48 customers so far).
I also use their domain and hosting service with ZERO complaints.
Their support team answers the phone within 1 to 3 minutes and
has always assisted in a consistent manner.

(Yahoo Internet Support will put you on hold for 30 to 45 minutes
ever single time...it\'s simply insanity to waste that much time.)

My site has NEVER been
down. They has an easy to use interface for the FTP connection and
also setting up email. Lowest prices in the nation too!!


Submitted By : edward
Submitted From : Web Hosting Jury
Submiter IP : 24.6.218.84 
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Current No.1 User Rated Web Host
HostGator
Overall Rating:
9.82 out of 10 based on 69 customer reviews - read reviews
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Date Submitted : October 29th, 2008
Length of time hosted by this company : 1 - 3 years
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 1 out of 5
Verdict : This is ridiculous.

I don\'t even know where to start:
- first, in order to cancel ANYTHING you have to fax.
- if you log into their cancel.1and1.com it cancels everything.
- If you\'ve been overcharged for something, GOOD F****ing luck getting refund.
- They will NOT notify or let you know that your account past due. My credit card expired, and bam! my account is in collections.
- This happened TWICE.
- Now they suspended my accounts in 2007 (december) it\'s 2008 October. I called in to transfer a domain only to notice all my packages has been deleted! WTF? I called, apparently, i didn\'t pay for some \'free\' hosting fee that i didn\'t properly cancel. She can\'t even tell me what it was because \'they wiped everything clean\'.
- So now my account is in Collections. I haven\'t received A SINGLE call from neither collection nor 1an1. Not even a letter.
- Now my business name is threatened to be released into public domain unless i pay \'redemption fees and file redemption form\' to retain my domain! MY DOMAIN I PAID FOR!

Thanks 1and1 for making my life complicated.

Anyone tried Better Business Bureau?

I would like to get enough complaints together to shut that company down. People shouldn\'t be getting screwed by shady business.

On top of that, they outsource everything, as they are not even real company with real assets.
Submitted By : BlueFogSky
Submitted From : Web Hosting Jury
Submiter IP : 70.63.12.25 
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Date Submitted : October 23rd, 2008
Length of time hosted by this company : 1 - 3 years
Overall Rating : 1 out of 5
Reliability : 3 out of 5
Support : 1 out of 5
Pricing : 5 out of 5
Verdict : This company has the worst support of any hosting company I\'ve dealt with since 1997. I\'ve been trying to get several issues resolved for over 3 weeks, and it\'s still not resolved. Yes the price is cheap, but you\'ll pay dearly if you need support. I do not recommend this hosting company, and would pay 5x more for good technical support (English speaking would be a PLUS). Actually, I would prefer that the servers work properly, then I would not require support at all.{lunarpages}
Submitted By : del
Submitted From : Web Hosting Jury
Submiter IP : 24.144.30.194 
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Date Submitted : October 21st, 2008
Length of time hosted by this company : 6 - 12 months
Overall Rating : 2 out of 5
Reliability : 4 out of 5
Support : 1 out of 5
Pricing : 4 out of 5
Verdict : WARNING:
Do not sign up with 1&1 unless you are looking for troubles.

The hosting package is average as well as the price, so no particular issues here, but the support is miserable.
The lines are mostly noisy, you may end up talking with someone in asia that is walking down the street chatting with friends (really!) and that\'s if you can get hold of someone.
In my case I have a dedicated server that is down for over a week without apparent reason. The few times I was luky enough to reach a person and understand eachother, they could not tell what was wrong.

So here is again my warning:
Do not signup with 1&1 unless you are looking t=for troubles!
Submitted By : WiZaxx
Submitted From : Web Hosting Jury
Submiter IP : 164.109.47.217 
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Date Submitted : October 20th, 2008
Length of time hosted by this company : 1 - 6 months
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 3 out of 5
Verdict : Well I see that I am not the only one that feels they are useless and incapable of giving any real support. Only been with them a few months and it has been continuous battling with web site slowing down unable to connect to database and then all I can get from them is when they tried it was up. For F-sake the fringing fault is intermittent what part of this donít they understand? I have reached the stage I donít even have to read the replies to my tickets as they are all the same copied and pasted off a whole lot I would expect. If the problem reported is A use b1 reply I can just see it. So now the battle comes to cancel my account by the looks of it
Submitted By : Dave
Submitted From : Web Hosting Jury
Submiter IP : 196.25.253.13 
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Date Submitted : October 17th, 2008
Length of time hosted by this company : 6 - 12 months
Overall Rating : 4 out of 5
Reliability : 5 out of 5
Support : 3 out of 5
Pricing : 5 out of 5
Verdict : I\'m surprised at the low marks 1and1 receives, but it sounds like most were billing issues, with an occasional real problem. Also, I think a lot of people on here are just cheap shared hosting accounts, and sorry folks, but you get what you pay for no matter which host you use. Think about it, if you\'re guaranteed \"x\" number of GBs or storage and \"x\" GB\'s of transfer, none of the hosts would stay in business, ever! Good hosting costs money, get over it.

With that in mind we have 2 services at 1&1. Dedicated hosting, and Exchange hosting. So far, the weakest part of the chain is the support staff. The servers have had great uptime and reliable service, the exchange is a little slow (slight delay in sending), but other than that, it\'s been good.

I don\'t care if you\'re at Go Daddy, 1and1, dreamhost, blue host, if you\'re not running a dedicated box, you\'re going to run into trouble from time to time because loading 400-500 domains on a box will simply lend itself to issues. Stop complaining, pay your bills, and step up to something other than shared hosting...otherwise, you\'ll always be disappointed because you want the world, but you don\'t want to pay for it...life doesn\'t work that way, and neither does shared hosting on any cheap \"bargain basement\" hosting platform.
Submitted By : Aaron
Submitted From : Web Hosting Jury
Submiter IP : 72.14.114.171 
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Current No.1 User Rated Web Host
HostGator
Overall Rating:
9.82 out of 10 based on 69 customer reviews - read reviews
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Date Submitted : September 26th, 2008
Length of time hosted by this company : 1 - 3 years
Overall Rating : 4 out of 5
Reliability : 4 out of 5
Support : 2 out of 5
Pricing : 5 out of 5
Verdict : I've actually had a pretty good experience with 1and1. I have 5 packages with over 30 domains and have had very little trouble with them. I will say, their support is a pile of.. well, you know. However, their pricing is excellent, packages excellent, and I've never been down... except....

When I first started using 1and1, I was down every few days, and at one point, 4 days. Completely unacceptable. I solved this problem by sending an e-mail to customer support explaining that they should expect a lawsuit for false advertising if the downtime continues (they guarantee 99.99% uptime per yer). Finally, someone smart switched my data to another server, and I've never had a problem since. None what-so-ever. If anyone else has a similar problem, I hope my solution works for you as well.

Their affiliate program actually does pay - I've earned just a small amount with it.

Something I learned a few years back - keep your domains with a different company than your host. That way if your host goes down, or there's a problem with billing, you can always switch the domain to a different host with ease.

Keep in mind, 1and1 has over 7.5 million customers, and most of the time, the only people that write a review are the ones who have had a bad experience. So really, even if 100,000 customers are unhappy, that's just 0.013% of their customers, haha. No, definitely not right, but just giving you an idea.

BTW, I do not work for 1and1, nor do I know anyone that does. I own and operate an IT consulting business in Tulsa, OK, USA.
Submitted By : Brady
Submitted From : Web Hosting Jury
Submiter IP : 72.213.161.15 
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Date Submitted : September 23rd, 2008
Length of time hosted by this company : 1 - 3 years
Overall Rating : 2 out of 5
Reliability : 1 out of 5
Support : 2 out of 5
Pricing : 3 out of 5
Verdict : Absolutely horrible hosting company. Downtime for my business package is every other week, and its usually down all day for them to fix it.
I am leaving this month to another hosting and I completely hate this company.
Submitted By : Tanaka
Submitted From : Web Hosting Jury
Submiter IP : 67.159.170.66 
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Date Submitted : September 22nd, 2008
Length of time hosted by this company : 6 - 12 months
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 1 out of 5
Verdict : 1and1 is a complete scam based company - they create loopholes intentionally that force the ongoing billing of your credit card they try to bill for services not needed or given. when taken to the attention of 1and1 employees they always want me to talk to NCO Financial, a collection service. And to top that off they threaten Collections even though my credit card expired a week ago and these 1and1 people don't have a courtesy of sending a letter for the payment directly asking through collection agency and we are ending up paying $56 for $29.94. WHAT A CHEATING STRATEGY. THEY ARE SO CHEAP AND ARROGANT AND RUDE( when they should have a month ago, last we spoke ) I am furious and recommend NO ONE USE 1and1.com
Submitted By : Janardhan
Submitted From : Web Hosting Jury
Submiter IP : 199.82.243.72 
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Date Submitted : September 4th, 2008
Length of time hosted by this company : 1 - 6 months
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 3 out of 5
Verdict : 1and1 is cheap for a reason: transfers to/from the site are slow, bad customer service, did I mention SLOW? They charge you for service in advance, but then when my credit card expired, they sent my bill to a collection agency. Save yourself the hassle and stay away from 1and1!
Submitted By : Steve
Submitted From : Web Hosting Jury
Submiter IP : 128.208.129.81 
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Date Submitted : August 21st, 2008
Length of time hosted by this company : 1 - 3 years
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 1 out of 5
Verdict : 1and1 is a complete scam based company - they create loopholes intentionally that force the ongoing billing of your credit card they try to bill for services not needed or given. when taken to the attention of 1and1 employees they cannot forward you to anyone via voice - email is their only recourse for Customer issues which so far has not been resolved for me. And to top that off they threaten Collections even though I have a valid argument since my Account was closed over a month ago but they are trying to bill me from 5 days ago for a 6 month period still to come. Because I am arguing with them they finally closed the account ( when they should have a month ago, last we spoke ) I am furious and recomend NO ONE USE 1and1.com
Submitted By : Luke
Submitted From : Web Hosting Jury
Submiter IP : 216.212.159.194 
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HostGator
Overall Rating:
9.82 out of 10 based on 69 customer reviews - read reviews
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Date Submitted : August 21st, 2008
Length of time hosted by this company : 6 - 12 months
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 1 out of 5
Verdict : A real problem. Support is horrible. I would give them the worst possible review.
Submitted By : sm
Submitted From : Web Hosting Jury
Submiter IP : 71.59.122.211 
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Date Submitted : August 11th, 2008
Length of time hosted by this company : 1 - 3 years
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 3 out of 5
Verdict : They will send your account to collections after your card expires then your site will be down for 5 days even after you pay them. It is impossible to cancel any part of your account. There bill department will hang up on you if you ask them a question. Oh and no matter how big of a customer you are they will still treat you like trash. I have over 50 domains and will be moving them to bluehost.com over the next few days hopefully one day 1and1.com will stop billing me. I imagine I will need a lawyer before that will happen... Good luck to anyone that is trying to use 1and1 it is truly a adventure that will leave you exhausted frustrated and wish you had never signed up with them!
Submitted By : Dan
Submitted From : Web Hosting Jury
Submiter IP : 207.203.80.20 
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Date Submitted : August 1st, 2008
Length of time hosted by this company : 6 - 12 months
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 1 out of 5
Verdict : The hosting is terrible. The customer support is terrible, you cannot understand one word they say, the pricing is far too expensive and randomly changes all the time, the hosting always went down, and now all of a sudden, my hosting was locked because someone emailed the abuse department and made a false report on me and I lost not only all of my files and domains, but I also have an investigation on me because of the false report. I do not recommend this hosting to ANYONE.
Submitted By : mike
Submitted From : Web Hosting Jury
Submiter IP : 76.101.66.246 
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Date Submitted : July 30th, 2008
Length of time hosted by this company : 6 - 12 months
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 4 out of 5
Verdict : This is the worst hosting service. I had an account with them and it is the worst customer service, the platform is slow, lack of support, etc. I also have an account with godaddy and I can appreciate the difference. This is the last time in my life that I will use 1and1. They also charge you without notices and their personnel is rude and unprofessional.
Submitted By : Carlos
Submitted From : Web Hosting Jury
Submiter IP : 71.243.98.29 
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Date Submitted : July 29th, 2008
Length of time hosted by this company : More than 3 years
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 1 out of 5
Verdict : 1and1 had the worst customer service imaginable. People are not technical and follow typical off-shore support scripts. Their billing department is incapable of handling finances in a professional manner. They have a screwed up policy and wont go the extra mile to help you even after they have screwed up.

Donít bother giving them your real address or phone number. They will only use your email address. And (as I found out) if its wrong would rather send your account to collections than call or mail you.

The 1and1 web site is extremely poor compared to other hosters.

Iíve experienced most of what other reviewers have complained about. Iíve moved my domains and hosting over to GoDaddy where I have had other accounts and am very happy with there.

1and1?..DONT DO IT!
Submitted By : 1and1 Sucker
Submitted From : Web Hosting Jury
Submiter IP : 64.234.241.238 
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Current No.1 User Rated Web Host
HostGator
Overall Rating:
9.82 out of 10 based on 69 customer reviews - read reviews
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Date Submitted : July 27th, 2008
Length of time hosted by this company : 1 - 3 years
Overall Rating : 2 out of 5
Reliability : 1 out of 5
Support : 2 out of 5
Pricing : 3 out of 5
Verdict : 1and1, has the worst customer service
and worst technical department

My site is down for the last six days and no one could provide and no one could provide answer to it.

I have never seen a poor site hosting service than 1and1

I wish I had hosted my site to a different company.

Submitted By : Siva Nara
Submitted From : Web Hosting Jury
Submiter IP : 68.45.55.19 
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Date Submitted : July 22nd, 2008
Length of time hosted by this company : 1 - 3 years
Overall Rating : 2 out of 5
Reliability : 2 out of 5
Support : 1 out of 5
Pricing : 2 out of 5
Verdict : 1&1 Services Used: Hosted Exchange (Shared), Hosted Sharepoint (Shared), Web hosting

There are three main issues with 1&1's hosted services:

It's Slow: The hosted exchange e-mail is painfully slow from both Outlook application and OWA via the web. Mobile access is a mixed bag. Windows Mobile devices are supported and sync up in decent time, but blackberry support is not offered, not even for imap access via blackberry.

Unreliable: The first year we had this service, we only have one very brief outtage, but in the second year we've have two outages of multiple days each. One of the outages required us to use a hard coded IP address to access OWA because the standard URL was non-functional. Also, for the multiple e-mail accounts we had with 1&1, they are clearly distrubuted across multiple physical Exchange servers since some users have access problems when other users do not. The root cause of tha appears to be when the account was created as that was what determined which Exchange server the account resided on.

Bad Customer Service: I've very disappointed with this one. Customer support is outsourced overseas and has all of the typical problems you can image as such: long wait times on hold, marginally competant person on other end of the phone, multiple calls required to resolve compicated issues. In short, if you need to call their tech support, set aside a lot of time and patience. The more complex the issue, the more frustrating the experience will be.

I recommend using a different provider:
When it was time to setup a second company's hosting services for web and e-mail, my experience with 1&1 led me to research and select a provider by the name of 123Together.com, which I have been very satisfied with. Compared to 1&1.com, 123Together.com has their act together, and they in-country support teams so communication is not an issue if you do have to call them.

Submitted By : Paul
Submitted From : Web Hosting Jury
Submiter IP : 163.181.251.9 
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Date Submitted : July 20th, 2008
Length of time hosted by this company : More than 3 years
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 4 out of 5
Verdict : Absolutely horrible. The ones saying that they got good service obviously just started hosting with them, not knowing whats coming to them!

I have been with 1and1 for 3 years, and its been going down hill as the days go on. JUST SAY NO TO 1and1!! Absolutely horrible service, DOWN TIME WAY TOO OFTEN, unreliable tech support, horrible horrible horrible.

The people giving 5 out of 5 on this site probably are the employees of 1and1 trying to boost this topic up. Dont listen to them!!

I am about to cancel my account as we speak! Good bye 1and1!
Submitted By : Jason
Submitted From : Web Hosting Jury
Submiter IP : 24.24.155.170 
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Date Submitted : July 4th, 2008
Length of time hosted by this company : 6 - 12 months
Overall Rating : 1 out of 5
Reliability : 2 out of 5
Support : 2 out of 5
Pricing : 2 out of 5
Verdict : I signed up for a 1 yr contract w/ 1and1 10+ months ago and am looking forward to moving to another webhost. I have attempted to use their support multiple times and although they try to help, they are not adequately trained beyond what is already in the FAQs most of the time. Out of approximately 10 calls I have made to support, I talked to 1 person that knew things beyond the FAQs which I was thankful for. My issues are as follows:

- E-mail is slow
- E-mail is unreliable. Sometimes I can't get into it and they recommend that I do some ipconfig commands so that their server can be found again. Inconvenient when I have urgent e-mails waiting.
- Many e-mails w/ graphics do not display correctly, nor can I click on embedded links within received e-mails.
- If I close an e-mail before all the graphics display in an e-mail, I have to logout of 1and1 and log back into my e-mail account.
- I can't seem to change the size of the e-mail window.
- If I am in the middle of typing an e-mail and I go to do something else and come back, it automatically logs you out w/o saving. I have tried many times now to have 1and1 tell me how to not autolog me out w/o success. Why is this such a hard setting to find or implement?
- It takes far to long for e-mail to come up after you have logged in
- Website builder is the worst tool I have ever used.
- It crashes IE
- From a word processing and formatting perspective it works worse than the alpha/beta versions of the first PC text editors. On some of my pages, I can't add a friggen blank line!!!! It adds it, then when I save the website, the blank line disapears.
- It puts in all kinds of useless HTML crap on your webpages. I found this out when I was having problems adding a simple picture. I went to my ftp area and pulled all my pages to my computer. All of them have the most unbelievable HTML crap and its totally unorganized in one run on sentance. It took me hours to pull out all the useless HTML out of just my index.html page.
- I am now learning HTML to manually update all my pages which totally defeats the purpose of an easy website editor.
- When I want to start adding some useful features like adding javascript, they want you to pay $10 more per month. Not very obvious when you first sign up. Similarly when I wanted to add a shopping cart, they wanted $10 more per month.
- I guess $10 per month is cheap for a webhost..... and you get what you pay for in this case.

As soon as I figure out how to get my e-mail transferred, I am going to U2-web. U2-web has been very responsive towards my questions and their reviews on web hosting jury have been very complimentary.
Submitted By : Mik
Submitted From : Web Hosting Jury
Submiter IP : 71.244.32.132 
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Date Submitted : July 3rd, 2008
Length of time hosted by this company : 1 - 3 years
Overall Rating : 1 out of 5
Reliability : 3 out of 5
Support : 1 out of 5
Pricing : 2 out of 5
Verdict : My short answer is to avoid 1and1 if you can. I've been with them for around 3 years - and they've got steadily worse. They're okay, until you need support. I thought their prices were reasonable, and one of their main advantages - but they're not actually that cheap, and once they've got you involved in a billing cycle, it's very difficult to get rid of them.

Changing web-hosts is a hassle Ė but after being pushed a little too far by 1and1, I decided that enough was enough. After doing some research I found a superb web-host who charge half as much as I was paying with 1and1; I'm completely shocked how much better a host can be.

I dislike 1and1 for the following reasons:

* billing errors
I've had emails and billing responses sent to me in error - requesting I pay x-amount of money. Responses have sometimes been completely unintelligible half-complete replies to other customer's queries. I got to the point where I had absolutely no confidence in the company at all.
* unexplained downtime
There have been times when I've been unable to access my webspace / website, and databases associated with my account; unluckily for me this occurred while I was demoing a site to a client. I received no apology or explanation from 1and1; rather than own up, their policy seems to be to hope customers won't notice.
* automatic account locking
At one stage I was unable to make a payment because the billing departments IT system was down. Subsequently my account, was locked and sent to a debt recovery agent, making all my domains and sites unavailable for nearly a week.
* no flexibility
To get anything more than basic hosting, expensive upgrades are needed. The level of functionality vs. cost often seems arbitrary; for example - why should I pay over £72 pounds a year extra just to receive SSH access?
* no follow up to complaints
I've sent complaints on numerous occasions and not received responses. When I have received replies, they've been 'stock' replies - standard templates. They don't listen and it's impossible to speak to anyone who can actually help. Everything is run according to scripts.
* automatic rebilling
I cancel my account - they respond; not by refunding me the money I'm owed, but by re-billing me for each domain previously registered, using brand-new two year contracts!

I sound like I'm ranting - and I suppose I am. I'm just deeply dissatisfied with this company - and still slightly shocked that they can get away with such levels of incompetence.

Avoid 1and1 like the plague - there's no such thing as a free lunch.
Submitted By : luke
Submitted From : Web Hosting Jury
Submiter IP : 78.149.195.13 
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Date Submitted : June 27th, 2008
Length of time hosted by this company : 1 - 3 years
Overall Rating : 1 out of 5
Reliability : 2 out of 5
Support : 1 out of 5
Pricing : 3 out of 5
Verdict : They sent me to collections for items I never wanted renewed. They didn't call me or mail me prior to sending me to collections, and I had no idea that I even owed the money. Even if they turned out to be right, and I did owe the money, how about a reminder via mail or a phone call prior to sending me to collections?

Their service was so difficult to use that I stopped using it month ago. My client lost interest in their website, so I was just hoping to let it expire.

I then emailed them for an explanation, and they simply gave me instructions on how to cancel my account.

DO NOT USE THEM!!!
Submitted By : Noah
Submitted From : Web Hosting Jury
Submiter IP : 69.88.66.162 
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Date Submitted : June 26th, 2008
Length of time hosted by this company : More than 3 years
Overall Rating : 3 out of 5
Reliability : 3 out of 5
Support : 1 out of 5
Pricing : 2 out of 5
Verdict : 1 And 1 are big in the UK, their uptime is OK, but their Support is terrible. Outsourced to Cheapistan. Their self-admin control panel is a mess as well, slow and convoluted. Not recommended.
Submitted By : G-Man
Submitted From : Web Hosting Jury
Submiter IP : 122.109.127.20 
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Date Submitted : June 23rd, 2008
Length of time hosted by this company : 1 - 6 months
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 1 out of 5
Verdict : copy of letter I sent to them

I think you need to bring back you help desk to our shores. Let me explain.

Beginning sometime in May I called your support in the subcontinent to try and resolve why I could not transfer the registra of my domain, daamonturne.com from your company.

After some effort I discovered that the were sending all correspondence to rp@daamonturne.com. I explained that that was an inactive email address and that they should send responses to bobprobstjr@hotmail.com.

After some time my request was not followed up on so I called them again. I asked them what email address they had and was told rp@daamonturne.com. I told them AGAIN do NOT send to that address IT DOES NOT WORK! and again gave them bobprobstjr@hotmail.com

Still not resolves I called again the still where using rp@daamonturne.com I really got angry and demanded that they change the managing authority email address to bobprobstjr@hotmail.com before I got off the phone with them.

Finally this person told me that I had to send a request to them with proof of my identity and that they would send me a confirmation code by email. I asked them what email address they would send it to and, guess what?. They gave met the rp@daamonturne.com address. I asked them if they were all about of there minds. I asked them how many times I need to tell them. I asked them what is so hard to understand, that that email address no longer works and that they had to send everything to bobprobstjr@hotmail.com.

So I send the information to change the managing authority email to bobprobstjr@hotmail.com. Two days later I email them to see why it is not done...NO RESPONSE.

I email them on day 3, still no response. I email Illinois and on day four the whois managing authority is changed.

So I start waiting for my confirmation code that is needed to authorize the change of registra. after the second day I call your outsourced helpless desk support team for the code. They told me it was sent. I asked them to whom they sent it and, get this, rp@daamonturne.com.

I was paralyzed with unbelief. After all the times I told them it was an inactive email and that it need to be changed they still did not get it.

I asked WHY ARE YOU STILL SENDING TO THAT ADDRESS? !!!! Followed up with HOW MANY TIMES DO YOU NEED TO BE TOLD THAT IT DOES NOT WORK!!!!

After a long scripted response of possible excuses the real problem with using outsourced support became apparent.

They do not think ahead.
Do not anticipate.
Do not think about how to be helpful.
Do not think outside the box.
Do not have an inkling of anything beyond what their scripts say.
Do not care one bit about the customerís problem or needs.

The reason why they still were sending to rp@daamonturne.com is that I never explicitly asked for them that they need to change my 1 and 1 account email address!!! Apparently telling them
"DO NOT SEND IT THERE!!!"
"IT DOES NOT WORK!!!"
"SEND IT TO MY NEW ADDRESS!!!"
is not asking "Please tell me where I can get a form that I need to fill out and fax in order to change my accounts email from rp@daamonturne.com to bobprobstjr@hotmail.com."


I believe that they are taught from an early age that if they go beyond what is being taught to them they will suffer. So that is why they are as bad as a computer at help real people.

But for some companies even a computerized support that speaks is as good but Outsourcing is still cheaper.

So now I have to wait another 5 days for yet another change of email address.

I anticipate that it will be even longer because of their track record so far.

I don't know what you are going to do about this but if I ever need to use you r company again I will kill myself and make it someone elseís problem dealing with you.


Bob Probst
Submitted By : BOB PROBST
Submitted From : Web Hosting Jury
Submiter IP : 205.148.53.200 
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Date Submitted : June 16th, 2008
Length of time hosted by this company : 1 - 3 years
Overall Rating : 2 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 3 out of 5
Verdict : STAY AWAY - i have several sites hosted with them and a few hosted exchange acounts. on thursday at 23:50, their exchange server went south. it is now Monday 09:00 and it is still down. i am going on 4 days without email! i cannot do business this way. i will be changing hosting companies very soon.
Support sux. never talk to the same person twice and each time i have to explain what is going on and each time, it will be fixed with in a couple of hours since the administrators have raised the priority level to high!
Pricing is not bad, however, at this point i will pay more for better / reliable server.
Submitted By : Chris H
Submitted From : Web Hosting Jury
Submiter IP : 76.177.176.143 
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Date Submitted : June 15th, 2008
Length of time hosted by this company : 1 - 3 years
Overall Rating : 1 out of 5
Reliability : 3 out of 5
Support : 3 out of 5
Pricing : 3 out of 5
Verdict : I initially went to 1and1 because it was pretty cheap, but you get what you pay for. Their eShop is very limiting in it's templates.

Not only will what you pay for be sub par, but you may get unexplained charges that they will automatically deduct from the account or charge card you set up with them. Good luck trying to get an explanation or the money back.
Submitted By : Angry Jane
Submitted From : Web Hosting Jury
Submiter IP : 70.162.25.101 
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9.82 out of 10 based on 69 customer reviews - read reviews
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Date Submitted : June 12th, 2008
Length of time hosted by this company : More than 3 years
Overall Rating : 3 out of 5
Reliability : 3 out of 5
Support : 1 out of 5
Pricing : 5 out of 5
Verdict : Pricing is good. The service is good for the cost. But!!! When something goes wrong at their end, you'll find a brick wall when you call technical support. I've had an intermittent problem for over two months now where a login dialog box pops up when you go to any of the websites I have hosted on their Windows Developer package. "Hosting XP requires a login" or something like that. It likely means that there is an authentication issue for the IUSR account. The problem is very intermittent, but they can't seem to fix it or even acknowledge it properly. Over the past three months I've made dozens of calls, and sent dozens of e-mails, many that don't get responses, some that do. None from anyone that can fix anything. Stay away from this provider!
Submitted By : Thomas S.
Submitted From : Web Hosting Jury
Submiter IP : 24.109.66.109 
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Date Submitted : June 4th, 2008
Length of time hosted by this company : 1 - 3 years
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 1 out of 5
Verdict : Wow. What an awful company!
A year has passed since I cancelled my package with 1and1 and guess what?
I am still getting charged. And what's more, they won't take responsibility for the mistake, won't reimburse me and one rep even hung up on me when I asked for a supervisor (apparently they don't have any management there... could be the issue??)

DO NOT SIGN UP FOR THIS COMPANY. Save yourself some aggro and go with GoDaddy, or your uncle Fred, anything but this.

Thanks for nothing.
Submitted By : Angela
Submitted From : Web Hosting Jury
Submiter IP : 74.66.64.236 
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Date Submitted : May 29th, 2008
Length of time hosted by this company : 1 - 3 years
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 4 out of 5
Verdict : For the first couple of years 1and1 was great and I had no problems whatsoever.. then they slowly declined to poor service, reliability and customer/tech support.. Stay far far away from this unreliable, incompetent host who oversells their servers and has nothing but problem after problem..

They tell you you'll get X amount of monthly trasfer but what they do not tell you is that your site is inaccessible for multiple users over 20 at the same time if you use mysql and that for majority of your traffic that they'll see 500 errors..

What they also do not tell you is that error documents will not work for anything other than 404... that 401, 403, 500, etc do not function to anywhere you direct and only work to send user to their default page.. what they also do not tell you is that they steal a portion of your traffic... The traffic they steal is your 404 error traffic for any traffic that is not of extensions .htm, .html, .gif or .jpg so if you have .php, .asp or any other error traffic it lands on 1and1s parking page for which THEY earn money from your traffic..

Their customer support is the worst I have ever encountered in my entire experience on the web in the last 10 years.. broken english or poor english.. difficult to understand irregardless of their english level, 100% incompetent and no knowledge whatsoever., they're nothing but outsourced phone reps and not techs at all.. they take messages basially and then forward to the real techs.. what would normally take moments at a real webhost takes 24 to 48 hours with 1and1.com and even then they don't get it done...

I have had it up to here with them.. 1and1 over the last 5 months have single handedly destroyed my business and has caused me to lose thousands of dollars in sales.. Due to their poor reliability I have lost clients, customers and my reputation has suffered as well.. Also due to their poor reliability I have suffered loss of search engine rankings as their poor services often show 500 errors since their shared servers stuff thousands of clients on them, so you can never have more than a handful of people on your website at the same time or it crashes, conveniently when it's a google spider..

The last 5 months with these people have been an absolute NIGHTMARE
Submitted By : 1and1 sucks
Submitted From : Web Hosting Jury
Submiter IP : 66.30.52.178 
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Date Submitted : May 27th, 2008
Length of time hosted by this company : 1 - 3 years
Overall Rating : 1 out of 5
Reliability : 2 out of 5
Support : 1 out of 5
Pricing : 3 out of 5
Verdict : 1and1 is cheap at first, but they will tack on hidden costs without notifying you and without you realizing. They will then send you to collection over 6 or 7 dollars (the collection is inevitable since you were never notified of the charge and never got a bill).
Submitted By : Bob
Submitted From : Web Hosting Jury
Submiter IP : 70.232.164.225 
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Date Submitted : May 25th, 2008
Length of time hosted by this company : 1 - 3 years
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 2 out of 5
Verdict : They took out a client of mine into redemption even though he had a credit in his account according to the billing department.

The site was out of commission for over a WEEK (still is down) and they seem to care less. Every time I call, all I get is - the ticket has been "escalated". Apparently "escalation is only our our frustration and not their actions.

I would AVOID them like the PLAGUE. Use godaddy.com someone else NOT them.
Submitted By : pro-hoster
Submitted From : Web Hosting Jury
Submiter IP : 70.228.87.1 
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Date Submitted : May 8th, 2008
Length of time hosted by this company : 1 - 3 years
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 1 out of 5
Verdict : 1and1.com is a shit company, I've had my website down for day because of 1and1's crappy service. I've had 20 domain names with them at one time, i'm moving them all over to hostforweb.com. I'm still in the middle of trying to move my domains. If you use 1&1.com you will be screwed, they will cost you a lot of money and even more time.
Vaun Norwood, UglyKittyMedia.com
Submitted By : vaun
Submitted From : Web Hosting Jury
Submiter IP : 70.250.192.91 
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Date Submitted : April 30th, 2008
Length of time hosted by this company : 1 - 3 years
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 1 out of 5
Verdict : Tech support and customer service is difficult to understand and not knowledgeable. To get a good, knowledgeable answer or fix usually takes a MINIMUM of three calls. Really! In fact, I made it a point and standard procedure to call a second or third time even though I supposedly got an "answer" because the second or third call would contradict the first one.

Also, their package doesn't offer as much as other providers. I'm now at godaddy because they offer .net/ajax at a much lower, standard price without having to "upgrade" to something much more expensive like 1and1.

I also was "misinformed" and listened to the customer sales rep and was told a six month contract. I should have read it, but I "trusted" the rep and just went through the process without doing my double/triple checking. My fault. I guess I'm a bigger idiot since I'm the idiot who listened, trusted, and dealt in business with idiots. Oh well. Lesson learned and now that's the past.
Submitted By : 1and1sucks
Submitted From : Web Hosting Jury
Submiter IP : 63.107.117.245 
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Date Submitted : April 29th, 2008
Length of time hosted by this company : 1 - 3 years
Overall Rating : 2 out of 5
Reliability : 3 out of 5
Support : 1 out of 5
Pricing : 2 out of 5
Verdict : 1and1 was recommended to me because of troubles I was having with godaddy. From the beginning I should have known when it took them forever to figure out how to set up my account. Now they have a mysql issue where my shopping cart could no longer connect. When I spent numerous hours on their outsourced script readers they kept telling me it had nothing to do with them. Needless to say I had to hurry and move to another host. Even when I called to cancel the guy was so rude and quickly threw me on hold.
Submitted By : Joe Zaripheh
Submitted From : Web Hosting Jury
Submiter IP : 68.76.108.255 
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Date Submitted : April 23rd, 2008
Length of time hosted by this company : More than 3 years
Overall Rating : 1 out of 5
Reliability : 5 out of 5
Support : 1 out of 5
Pricing : 1 out of 5
Verdict : I have been with them for 4 years approximately, for awhile now anyway and I got sent a new updated atm card which I had on account. When It came time to renew, it lapsed, they charged me a late fee, when I called to express situation, it's all about reading terms and agreements. No need to call customer service because, it's all black and white.

Also Domains are set to auto renew, you don't set it to, they do, so if you don't want domains, your screwed for one year with them, black and white.

This is not a people company, they are in it ONLY for the almighty buck at any cost. Don't look for them to feel your pain, because they won't. No need for customer service, because it's all on your back, there there to give you a spot to put there website, if you are an expert and are able to seo on your own, would be good for you, a complete do it yourselfer, but if not I would go with sitebuildit or something like that that will be there for your success and care about you as a human being.
Submitted By : dejord
Submitted From : Web Hosting Jury
Submiter IP : 68.202.130.248 
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Date Submitted : April 17th, 2008
Length of time hosted by this company : 6 - 12 months
Overall Rating : 1 out of 5
Reliability : 5 out of 5
Support : 1 out of 5
Pricing : 5 out of 5
Verdict : I have never had a worse customer experience in my entire life. I had a credit card stolen and I forgot to update my account with 1&1. I have (so to be had) over 70 domains parked with them. Three went into default and I didn't even know until a client told me he was locked out of the account and they were about to launch a website.

1&1 had sent me to collections for $16 dollars and locked all 72 domains. I called immediately to rectify the problem and explained the situation. No help was offered and I was told nothing could be done and that I would have to wait 3-4 business days before they would unlock the domain.

I called back the following business day to ensure I was in the clear and that the charge went through. Three days later the account was still locked. I called 1&1 and told them what was happening and they said the account still had not been paid. "How could that be: I explained since I had my bank statement in front of me and they had charged me.

I got send back over to collections which had no record I had ever called. I got sent to another department and they figured out I paid for someone elses collections bill. I still am baffled by that one and a little upset at my bank for allowing a charge to go through that was not my name or my address. Either 1&1 gave me the wrong code to call to collections with or I wrote it down incorrectly. Regardless, I had to clear my name and address with collections so I have no idea how that was even possible.

I told collections my problem and he seemed interested in helping. He told me to fax over the statement and he would fix the problem. I faxed it over and called to confirm only to find out that both 1&1 and the collections agency had closed and nothing could be none. Keep in mind that at no time was I ever told time was going to be an issue and that I told them I needed the issue resolved by morning for the client releases (hopefully) the site live.

1&1 was great until I really needed their assistance. At no point in time did I feel they even cared. Even after sending a letter to the survey they sent did I hear anything. I can't tell you how frustrated and furious I am. I would never recommend this service again.

I will also be looking for another provider that is more proactive. They said they sent emails but I never got them. And they only have one email address on file so no other form of contact was attempted. My address and phone number were correct in the system. I know that because two days after I found out the system was locked, I got the collection letter in the mail.

I will shortly be moving all my domains and my server to another hosting platform as soon as the account is unlocked. I guess I got what I paid for.
Submitted By : Aaron
Submitted From : Web Hosting Jury
Submiter IP : 64.60.30.50 
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Date Submitted : April 17th, 2008
Length of time hosted by this company : 1 - 6 months
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 2 out of 5
Verdict : Terrible service. you will wait on hold for 30 40 minutes waiting for someone to assist you. Very unprofessional managers. I was sent to collections even after I sent 3 emails to billing@1and1.com to have them update my credit card information and they failed to contact me or assist me in anyway. Being a customer of 1and1 has been the worst customer experience I've ever had. Use Godaddy.com they're quick, fast, cheap and there service is unbeatable.
Submitted By : Mark
Submitted From : Web Hosting Jury
Submiter IP : 71.41.75.54 
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Date Submitted : April 15th, 2008
Length of time hosted by this company : 1 - 3 years
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 3 out of 5
Verdict : I had Exchange Hosting with these people and no-one in Support could tell me how to share Contacts properly, amongst other things. Also the performance was a disgrace.

Having cancelled everything I was still being charged for some of the Exchange accounts - it has taken six months of phone calls and emails (with non-sensical replies) to finally sort this out.

A useless isp whom I will never use or recommend again.
Submitted By : James
Submitted From : Web Hosting Jury
Submiter IP : 212.159.44.114 
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Date Submitted : April 14th, 2008
Length of time hosted by this company : 1 - 3 years
Overall Rating : 1 out of 5
Reliability : 3 out of 5
Support : 1 out of 5
Pricing : 3 out of 5
Verdict : I have 2 separate domains through these people. I paid for one domain in December 2007 for the whole year of 2008. When they tried to charge my debit card for the second domain in March 2008, the charge failed because i had closed the account. I received no invoice and no communication from 1and1 about this. What they did, instead was to lock BOTH domains, even the one I had paid for. Then, when I called, they said the paid-for account would remain locked until i paid for the second one. Not only is this unreasonable and a breach of their agreement to provide my domain hosting for one year as a result of the prior payment, they were incredibly rude about it. The supervisor told me that all they cared about was whether I was going to pay the last bill or not.
Submitted By : Collin
Submitted From : Web Hosting Jury
Submiter IP : 71.14.138.9 
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Date Submitted : April 12th, 2008
Length of time hosted by this company : 1 - 3 years
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 2 out of 5
Pricing : 3 out of 5
Verdict : First off, I am in the process of removing webhosting off 1and1 for two reasons.

1. On more than one occasion my websites have got corrupted. Everything but the home page disappeared, including links

2. Their 'photo gallery' failed repeatedly after I had set it up. Works for a while then stops.

3. Billing: Because my registered credit card had expired, I didn't bother to update it as I was considering switching anyway. They referred me to a collection agency for ADVANCE payment. Obviously, if I had failed to pay for a supplied service, that would be ok. But collection agencies to collect ADVANCE payments?? To add insult to injury they also suspended my account, so all my domain names stopped working for several weeks. To date, despite having paid the collection agency AND updated my credit card information, the account remains locked! Their billing department gave me some bull about havig to have it verified by the parent company in Germany, which apparently, in the days of instant commerce on the internet, will take 1and1 several days to accompish!

Leaves a sour taste in the mouth. This is not how to build customer loyalty, 1and1.
Submitted By : ali
Submitted From : Web Hosting Jury
Submiter IP : 207.172.155.204 
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Date Submitted : April 8th, 2008
Length of time hosted by this company : 1 - 3 years
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 3 out of 5
Verdict : I have never ever been angrier dealing with customer support. On Dec 10 2007, I requested the cancellation my entire package with 1and1. To final this cancellation, I need to click a link from an email that they sent me after I submitted the cancellation request. I got their email, clicked on the link right away. They did not send me the cancellation confirmation email.

4 months later, on March 2008, they billed me for service. April 8, 2008, I called them to clear this out. I got to the first representative, she told me that I never click the link to confirm the cancellation. No matter how I tried to explain I did. She was so insisting on that I did not click the link. I called the second time, another lady answered me so rude in an uneducated way. She kept telling me that "you did not click the link" in a very rude way. I asked to speak to her supervisor. That guy disrespected me. I got the impression from him that I am a liar. I assumed there could be a problem with the system. He replied that "why don't you accept that it is your fault?". I got so angry. My English is limited so I couldn't say anything while I'm pissed. I hung up. That evening, I decided that I've had enough and just wanted to end it for some peace of mind. I went through the whole cancellation process again. I got the cancel link from their email. And again, I did click the damn link. Guess what? I haven't received an email confirm my cancellation, just like before.

I have to call them but I so hesitate. They talked to me so rude, made me feel like a stupid foreign woman. I so hesitate to deal with it.
Submitted By : Anh
Submitted From : Web Hosting Jury
Submiter IP : 68.106.245.181 
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Current No.1 User Rated Web Host
HostGator
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9.82 out of 10 based on 69 customer reviews - read reviews
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Date Submitted : April 7th, 2008
Length of time hosted by this company : 6 - 12 months
Overall Rating : 5 out of 5
Reliability : 5 out of 5
Support : 5 out of 5
Pricing : 5 out of 5
Verdict : First off, DON'T LISTEN TO THE NEGATIVE POSTS!

I have been with 1and1 for about 8 months now and it has been nothing but perfect. I have never witnessed a second of downtime, my websites load with blazing fast speed, and there customer service really isn't bad at all. Sure they might be foreign and not speak the best of English but I have never had a problem with getting my questions answered. As long as you set your payments to them to be automated (I have seen people had problems with their billing issues) and your not going to flood them with support questions (I have submitted up to 2 a day for about a week straight at one time due to my own fault and received nothing but polite, well spoken, helpful answers.) Sure my questions weren't all that difficult but I have never had any problems with this host so I have no reason to complain.

Overall this host is great. Good support, good server speeds, reliable hosting, awesome prices! 5/5 A+ Host I recommend to all.
Submitted By : Dylan
Submitted From : Web Hosting Jury
Submiter IP : 24.22.215.88 
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Date Submitted : April 1st, 2008
Length of time hosted by this company : 1 - 3 years
Overall Rating : 5 out of 5
Reliability : 5 out of 5
Support : 3 out of 5
Pricing : 5 out of 5
Verdict : I would have rated 1and1 a 4 out of 5 because being an absolute perfectionist, I NEVER give anyone maximum marks. That would mean there is no room for improvement, which is NEVER the case.

I agree that 1and1's support is the weak point. Their prices are the best, their reliability is rock solid, I don't know of a better host.

However, I give them a five because of the below-grade remarks on this site. I can't believe any professional would choose godaddy (barf) over 1and1. This guy obviously has never tried building a dynamic site.

1and1 offers services that are very valuable at an affordable price.
Submitted By : Elixir
Submitted From : Web Hosting Jury
Submiter IP : 63.228.228.98 
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Date Submitted : March 18th, 2008
Length of time hosted by this company : More than 3 years
Overall Rating : 5 out of 5
Reliability : 5 out of 5
Support : 5 out of 5
Pricing : 5 out of 5
Verdict : No 1and1 is not perfect but they gave me free hosting for 3 years with over 99% uptime. I've used 1and1 for four websites, www.sixth-sense-game.com, www.thomascreed.com, www.ronhutchisonphotgraphy.com, www.781dine.com. I guarantee every one of those sites is up and running. I think most complaints are coming from people who have billing issues they won't admit to or they aren't taking advantage of the LAMP configuration. If you don't want your website to go down, pay your bill automatically. Problem solved. I've heard horror stories about holding domains hostage, again probably people owing the company money. I don't have any plans to change.
Submitted By : Eric
Submitted From : Web Hosting Jury
Submiter IP : 69.92.118.22 
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Date Submitted : March 5th, 2008
Length of time hosted by this company : More than 3 years
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 1 out of 5
Verdict : Actually I really dunno what to write about 1and1 that others haven't written before. But a few points

* I was actually looking for 0 out of 5 option in the Ratings dropdown. Webmaster, pls include for hosts like 1and1

* Several ppl seem to think that their support is outsourced to an Indian company. I live in one of the techiest cities in India - Chennai. I'm privy to several top companies and I can assure you that the lack of technical knowledge and discourtsey is not something you will find here. And English is spoken very well in India, even among the basic Tech level crowd. Wre are at least 50 years ahead of 1and1 in terms of language, knowledge and politeness.
If they are indeed using an Indian BPO, can someone let me know the contact details...I'll personally pay a visit to settle some long penidng scores :-)

*Like my pal says, 1and1 have institutionalised cheating. Period.

I took a sane decision and moved to GoDaddy and Modhost 3 years back. No problems at all. But then after an experience with 1and1, even someone replying to your emails would seem heavenly :-)

Honest advice, unless you are a complete dodo,

DONT EVEN THINK OF 1AND1
Submitted By : DontheCat
Submitted From : Web Hosting Jury
Submiter IP : 59.92.56.141 
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Date Submitted : March 1st, 2008
Length of time hosted by this company : 1 - 6 months
Overall Rating : 2 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 5 out of 5
Verdict : I was with 1&1 for three weeks and that was enough. My site would be up and working and after working for 2or 3 days all of a sudden one page could not find my MSAccess db. I would call and one time told "just a minute...ok try it now". It worked. The next time I would call and be told "it's your script" and I would ask how could it be my script, it was up and running for three days? Little did I know they were in changing my pages. I left to another host after three weeks and have had 100% uptime since. But they are still holding my domains hostage. There is more to web hosting than price.
Submitted By : Stan
Submitted From : Web Hosting Jury
Submiter IP : 71.228.159.173 
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Date Submitted : February 19th, 2008
Length of time hosted by this company : 1 - 3 years
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 1 out of 5
Verdict : On Thurday 14 February 2008 I was alerted by a client my website was down. At 3:38 PM central I placed a call to 1 and 1 tech support to report the problem. At 3:50 PM the tech support system answered the call and informed me it was a billing issue. Confused I called the billing department at 3:58 PM central Thursday. The recording stated they were closed for the day.

At 8:06 AM central Friday I called the billing department at 1and1. the call was answered at 8:20 AM. At this time I was informed I had a past due balance of $29.95. I asked why this had not been brought to my attention sooner? Why did I not receive an invoice or bill? why did I not receive a notice that there was a billing problem with my account. I was provided with NO ANSWERS to these questions. I was simply told if I wanted to restore the hosting service I had to call a collection agency and pay the bill. I would then have to call 1and1 back with the confirmation number provided by the collection agency.

Reluctantly I made the call to the collection agency. I am now told a "late fee" of $18.95 was added as well as a collection fee of $8. After some argument I paid the bill so I could get my site back up.

At 8:36 AM central Friday, I placed another call to 1and1 billing with the confirmation number provided by the collection agency. Again a long hold of more than 20 minutes before an answer. I provided the information required and demanded the password be reset, and the site restored. I was told I would receive an email confirming the host restoration. At 9:48 AM central I received an email from Shireen Major
Transfers Department at 1&1 Internet stating it will take 3-4 hours for the "system" to catch up.

I sent several more emails and placed numerous calls throughout the day on Friday to restore my site. All emails were unanswered and all calls were disconnected after long waits on hold.

I CALLED OVER THE WEEKEND ... 1AND1 IS CLOSED. I CALLED MONDAY MORNING ... 1AND1 IS CLOSED.

ON TUESDAY 19 FEBRUARY 2008 I BEGAN MY CALLS AT 8:01 AM CENTRAL TO THE BILLING DEPARTMENT. I WAITED ON HOLD UNTIL 8:14 AM. I DISCONNECTED THE CALL AND CALLED BACK THIS TIME PRESSING 1 FOR SALES. AT 8:20 AM SOMEONE ANSWERED IN SALES AND PUT ME ON HOLD FOR BILLING. I AGAIN WAITED ON HOLD UNTIL 9:12 AM WHEN I DISCONNECTED THE CALL. I IMMEDIATELY CALLED BACK AND PRESSED 2 FOR BILLING HOPING SOMEONE ACTUALLY WOKE UP AND CAME TO WORK THIS MORNING. NO LUCK. AT 9:49 AM I DISCONNECTED THE CALL AND AGAIN CALLED BACK THIS TIME PRESSING 1 FOR SALES. AT LEAST SOMEONE EVENTUALLY ANSWERS AT THIS DEPARTMENT. SURE ENOUGH THE CALL IS ANSWERED AT 10:01 AM. I IMMEDIATELY ASK FOR A SUPERVISOR. I AM ASKED WHAT DEPARTMENT AND I STATE I WOULD START WITH THE CALL REP'S SUPERVISOR. I AM AGAIN PLACED ON HOLD. AT 10:32 AM I DISCONNECT THE CALL. I CALL AGAIN PRESSING 2 FOR BILLING. THE CALL IS ANSWERED AT 10:58 AM. I EXPLAIN MY COMPLAINT TO THE OPERATOR WHO IS UNABLE TO TELL ME WHY MY ACCOUNT REMAINS LOCKED. I ASK FOR A SUPERVISOR WHO CAN TAKE CARE OF THE PROBLEM. AT 11:10 AM SUPERVISOR DAMIEN ANSWERS AND TELLS ME HE CANNOT UNLOCK THE SITE FOR AT LEAST 1 - 3 BUSINESS DAYS FROM TODAY!!!!!!!!!!! NOT FROM FRIDAY WHEN THE MONEY WAS EXTORTED FROM ME BUT FROM TODAY ... TUESDAY ... FIVE DAYS AFTER RECEIVING PAYMENT OF $57 FOR A $29.95 BILL. WHEN YOU ACCEPT PAYMENT YOU ARE OBLIGATED TO PROVIDE A SERVICE. 1AND1 OBVIOUSLY KNOWS NOTHING ABOUT SERVICE. THE SUPERVISOR CANNOT ANSWER MY QUESTIONS REGARDING WHY I WAS NOT CONTACTED ABOUT A BILLING PROBLEM PRIOR TO TAKING THE SITE DOWN, CHARGING A LATE FEE AND SENDING THE ACCOUNT TO COLLECTIONS.
HE ALSO COULD NOT EXPLAIN OR JUSTIFY SENDING THE ACCOUNT TO COLLECTIONS WHEN NO SERVICE IS PROVIDED WHEN AN ACCOUNT IS SHUT DOWN. SUPERVISOR DAMIEN ALSO CANNOT EXPLAIN WHY IT WILL TAKE THREE DAYS TO RESTORE THE SITE OR WHY IT IS NOT THREE DAYS FROM THE TIME THEY EAGERLY TOOK MY MONEY.

SUPERVISOR DAMIEN AT 1AND1 SUGGESTED I WRITE MY COMMENTS TO COMPLAINT@1AND1.COM. I DID SO AND THE EMAIL WAS RETURNED AS NOT A VALID ADDRESS BOTH IN THE SINGULAR AND PLURAL VERSIONS.

How can a company charge a late fee without first presenting a bill with a due date? How does a company expect a client to pay a bill when a bill is not provided? How can an account be sent to collections without a service being provided? How can you take money from your client (in this case $57 for a $29.95 service) and NOT provide the service????? 1and1 has no answer to any of these questions. And HERE'S a question for all of YOU ... how does 1and1 stay in business with such a lack of concern for their customers and their dishonest tactics?

I will be removing my site information as soon as the site is back up and immediately moving it to another host. I hope everyone who reads this considers the same.

It is 3:24 PM central on Tuesday February 19, 2008 . FULL payment for the 1and1 account was received at 8:36 AM Friday February 15, 2008. The web site is STILL DOWN, the issue remains unresolved, and I have received NO response from 1and1 regarding my complaints. Again ... 1and1 was paid for a service and refuses to PROVIDE the service.
Submitted By : David
Submitted From : Web Hosting Jury
Submiter IP : 64.12.116.8 
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Date Submitted : February 14th, 2008
Length of time hosted by this company : 6 - 12 months
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 2 out of 5
Pricing : 2 out of 5
Verdict : Today my websiteís is down because 1and1 internet disabled the websiteís admin control panel since they failed to charge my credit card for the monthly hosting fee which is around $7.

They did that without my notice ,they did not even give me email notice. Suddenly, my website is completely down and I had no idea ,but I can only called 1and1 internet customer service
I made three calls and every call keep me waiting about 18 minutes. After the 3rd call (5 hours later) ,I checked my site and it was working eventually. I should have transferred my domain name 1 month ago if I have knowledge about php and my sql.

I hate to deal with their customer service.

Last year, when I want to cancel my VPS package, I called them and did it according to what the rep told me. But their cancellation procedure is a little complicated and tricky. Only after one month that my credit card was debited one more monthís fee did I recognize that my VPS is still active.
Actually, this is my only site which is still hosted by 1and1.com . I have transferred the other 5 websites to other hosting company since 1and1.com left me such bad bad experience

One more thing which is worth pointing out is that 1and1 internet continually send us email so frequently and I can only delete their email every time .I donít even read its since I know 99% of them are all spam emails. They keep bombing my email address for the whole year. I am not against company sending valuable emails to customers, what I am against is you can not send customer emails too many times.

What I am writing this about article is everybody who is considering a web hosting company should carefully research before you make your decision. Of course, I donít recommend 1and1.com.They throw the most dollars onto the major business related magazines and they ever buy 10 pages whole page ads on one famous tech magazine. But what they deliver is the worldís worst hosting and very bad customer service.I am very curious why such a crook company can still survive in a competitive hosting marketing.
Submitted By : shuwang
Submitted From : Web Hosting Jury
Submiter IP : 24.90.56.147 
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Date Submitted : February 13th, 2008
Length of time hosted by this company : Less than 1 month
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 1 out of 5
Verdict : This is the worst hosting company in the world! the only thing they can do best is cheating people.
I just signed up a managed server (150USD/ 1 month - contract 1 year) and it cannot be used. If someone interesting about signing up, please just do yourself a favor, contact me! i'll give my 1and1 server to you for FREE. DON'T WASTE your money on this company
You have been warned. DON't USE 1and1
Submitted By : QuangTran
Submitted From : Web Hosting Jury
Submiter IP : 75.213.129.138 
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Date Submitted : February 12th, 2008
Length of time hosted by this company : More than 3 years
Overall Rating : 2 out of 5
Reliability : 3 out of 5
Support : 1 out of 5
Pricing : 4 out of 5
Verdict : Pricing on 1and1.co.uk is quite good but I cannot begin to tell you how many problems I have had with the CUSTOMER SUPPORT. They are based in the Philipines and that would be fine except that

- they don't understand English very well and so have trouble understanding you and expressing themselves
- they read scripted answers and cannot function if you ask them anything complicated
- they stammer and use unnecessesarily long phrases that sound polite to them but are a waste of time for a busy customer who is frustrated and needs a quick solution instead of fluff

It's terrible! This may sound petty but when your business depends on it, it really matters! To top it all off, one of their staff members was very rude to me yesterday. When I asked if if he was sure about something he was telling me, he said, "I have been working here for 2 years so don't tell me what to do." - all because I asked him if he is sure my webspace isn't 100gb instead of 8gb! When I asked to speak to supervisor he insisted on knowing what my nationality was! Reidiculous. I am this close to taking my business elsewhere.
Submitted By : freenah
Submitted From : Web Hosting Jury
Submiter IP : 90.211.178.82 
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Date Submitted : February 8th, 2008
Length of time hosted by this company : 6 - 12 months
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 2 out of 5
Pricing : 4 out of 5
Verdict : I used their webhosting and domain services for 6 months and stopped and moved to a new webhost and wasted the last 6 months in payment. However, I told them not to renew my domain and they still automatically renewed it. I filed a complaint and then they deleted my account and removed the charges. Today I went to check the mail and found a mail from NCO financial Systems stating I have to pay 25.94 USD for a 6.99 domain that I did not even renew. If it wasn't 26 dollars, then my oh my, it would have been an awesome battle with 1and1. By the way, guys watch out for a pscyho at NCO Financial Systems, he hung up twice on me and shouted at me just for questioning about the bill.

However, he received a nice treat in return from me. About 1and1, Worst Service, Worst Support, Worst Hosting, Worst Web Corporate, Worst Everything except for their prices. I will try my level best to make my contacts avoid such companies. Take my advice and use the money on something else rather than spoiling with this company.

Regards,
Meer Tauhid Husain
Chairman, WheelsBD Ltd.
www.wheelsBD.com
Submitted By : Meer Tauhid Husain
Submitted From : Web Hosting Jury
Submiter IP : 99.226.249.245 
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HostGator
Overall Rating:
9.82 out of 10 based on 69 customer reviews - read reviews
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Date Submitted : February 4th, 2008
Length of time hosted by this company : More than 3 years
Overall Rating : 2 out of 5
Reliability : 5 out of 5
Support : 1 out of 5
Pricing : 2 out of 5
Verdict : Quantity over quality, check!
Outsourced support with language comprehension issues, check!
Predatory billing practices, check!
Excessive site down time, check!
Might as well throw your money out the window, check!
/Buyer Beware
Submitted By : 1and1 Complaints
Submitted From : Web Hosting Jury
Submiter IP : 70.233.175.138 
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Date Submitted : January 31st, 2008
Length of time hosted by this company : More than 3 years
Overall Rating : 4 out of 5
Reliability : 4 out of 5
Support : 1 out of 5
Pricing : 5 out of 5
Verdict : Great service until it isn't working, that is. Then you call India. Never a supervisor available. Pathetic grammar. Not technically savvy. Repeat the same scripted answers over and over.
Submitted By : Stephen
Submitted From : Web Hosting Jury
Submiter IP : 65.5.180.206 
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Date Submitted : January 2nd, 2008
Length of time hosted by this company : 1 - 3 years
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 1 out of 5
Verdict : 1and1 has the absolute worst service out there. All they care about is padding their pocket and screwing the customer. The customer service is of no help. If you cancel your credit card for any reason that you use to pay for the service, they will turn you over to collections. Do NOT do business with this company.
Submitted By : peter
Submitted From : Web Hosting Jury
Submiter IP : 70.105.81.211 
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Date Submitted : December 25th, 2007
Length of time hosted by this company : 1 - 3 years
Overall Rating : 3 out of 5
Reliability : 2 out of 5
Support : 2 out of 5
Pricing : 4 out of 5
Verdict : I switched from GoDaddy to 1&1 because of PHP limitations on GoDaddy. For the first year or so, 1&1 was fine. Then the server went down a couple of times, no biggie. The last straw was their latest problem with email going up and down at random.

The problem is their support. They get back to you quickly and can answer the simple questions quickly and easily, but on issues of their servers, the response is always "we know but we don't know when we'll have it fixed".

I can handle that for a day or so downtime, but we just opened our online store and put out flyers with our email address. Since the email account is monitored by multiple people, we used the webmail application to access it. When I told support that sometimes we could login and sometimes we get a 500 error, their answer was to "keep trying until it lets you log in". The longest time being over 40 tries before we could get in.

So, I'm moving my DNS to one company and hosting to another with much better customer service reveiws.
Submitted By : programmer
Submitted From : Web Hosting Jury
Submiter IP : 70.188.117.62 
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Date Submitted : December 19th, 2007
Length of time hosted by this company : 1 - 3 years
Overall Rating : 5 out of 5
Reliability : 5 out of 5
Support : 5 out of 5
Pricing : 5 out of 5
Verdict : Have had great experience with these guys. I've had numerous others in the past, only for them to cause hours of work with every change they made to their systems.
Never had a problem with 1and1, except a server glitch, which they took care of within 40 minutes of my notifying them. Great prices and package deals, too.
Seems the negatives here brought their problems on themselves, but won't take the blame.
Submitted By : walldecker
Submitted From : Web Hosting Jury
Submiter IP : 71.209.54.189 
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HostGator
Overall Rating:
9.82 out of 10 based on 69 customer reviews - read reviews
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Date Submitted : December 17th, 2007
Length of time hosted by this company : 1 - 6 months
Overall Rating : 1 out of 5
Reliability : 3 out of 5
Support : 1 out of 5
Pricing : 3 out of 5
Verdict : In some ways they are ok, but after only a few contacts with customer service it became clear that they felt like they were doing me a favor anytime they answered the phone or email/
In the end I chilked on a paying service to look at it but in fact I ordered it, in one click, without confirmation. I call them right away to cancel it but was told I needed to cancel it via email. I did this, not easy, and wait for the confirmation.
Finely I was told I canceled it for a date 3 months in the future. When I called to ask for a refund, I was treated like a criminal and a rip off for asking for a refund.

Never never use 1 and 1
Submitted By : Craig
Submitted From : Web Hosting Jury
Submiter IP : 213.103.30.19 
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Date Submitted : December 4th, 2007
Length of time hosted by this company : 6 - 12 months
Overall Rating : 5 out of 5
Reliability : 5 out of 5
Support : 5 out of 5
Pricing : 5 out of 5
Verdict : Reading all those negative posts, I just need to put a good word in for 1and1...

After going through a bunch of web hosting providers (all bad: GoDaddy, DailyRazor, TekTonic), I finally landed at 1 & 1. No problems at all.

Uptime is great - 99.99% as promised!
Submitted By : RateThy1and1
Submitted From : Web Hosting Jury
Submiter IP : 168.105.165.95 
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Date Submitted : November 28th, 2007
Length of time hosted by this company : 6 - 12 months
Overall Rating : 2 out of 5
Reliability : 3 out of 5
Support : 1 out of 5
Pricing : 4 out of 5
Verdict : This company is a mess. All went well until they screwed up my annual renewal. Somehow they sent me to collections (I had an expired credit card on account). Ok, no problem. Paid collections. Now they still won't unlock my account unless I coordinate with the collections agency (who doesn't answer, and won't respond to voicemails). I'm now on hold with 1and1 trying to simply cancel my account. I don't have time for this, and want nothing more to do with them. This whole process has taken over 3 weeks. 25 minutes on hold now. No end in site.

Oh, and billing doesn't answer the phone. You just get a message saying they are overloaded, then it hangs up. Then you email them, and it takes about 5 days to get a response. That's customer service???
Submitted By : Barry
Submitted From : Web Hosting Jury
Submiter IP : 12.198.94.194 
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Date Submitted : November 25th, 2007
Length of time hosted by this company : 1 - 6 months
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 4 out of 5
Verdict : Don't do it! 1and1 stole my domain name! I had a free domain registration as part of a hosting package and when I tried to opt out of the hosting package they wouldn't let me keep or transfer the domain. They gave me many conflicting stories and now say that it was "purchased by someone else" although they are still the registrars and no one has developed it at all.
I SAY THEY ARE LIAES AND THEIVES AND I WOULD NOT RECOMMEND THEM AT ALL.
Submitted By : Dean
Submitted From : Web Hosting Jury
Submiter IP : 118.90.98.151 
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Date Submitted : November 22nd, 2007
Length of time hosted by this company : 1 - 3 years
Overall Rating : 2 out of 5
Reliability : 5 out of 5
Support : 1 out of 5
Pricing : 4 out of 5
Verdict : There are some very good points about 1and1 - price and uptime.
However there customer support is next non-existent, if you have a major problem. Its based in the Philippines, mainly, and they seem to only have a basic grip on the English language.
Another point you should consider is that although it appears they are based in sunny Slough the servers are actually in Germany. This may well effect the way search engines rate your site. Check alexa to see.
It is not possible to speak to anybody in the UK and emails/Faxes are left unanswered even if sent to the German HQ.
If you have a one or two sites you may well have many years of happy service with 1and1, but if your site is for business look elsewhere.
Shame really
Submitted By : rogerph
Submitted From : Web Hosting Jury
Submiter IP : 86.146.123.138 
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HostGator
Overall Rating:
9.82 out of 10 based on 69 customer reviews - read reviews
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Date Submitted : October 21st, 2007
Length of time hosted by this company : 1 - 3 years
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 5 out of 5
Verdict : Using 1and1 to store domain names. Account magically appeared in deleted status and none of our critical domain names are working anymore. Called one and one 12 hours ago and got someone in another country. Claimed they were escalating to their admin dept as it was clear we didn't initialize the delete of our account. They would get back to me soon. Went to bed. Called back 12 hours later. Told by another person in India that "rest assured, they were working on it and would get back to me in a couple of hours". How can I "rest" when all of my production web sites are now not functioning and we are losing money and they seem like they could care less... Anyone know a good web hosting company? These people really are a disaster.

Jeff
Submitted By : Jeff
Submitted From : Web Hosting Jury
Submiter IP : 68.36.162.67 
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Date Submitted : October 20th, 2007
Length of time hosted by this company : Less than 1 month
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 2 out of 5
Pricing : 1 out of 5
Verdict : I am writing to let anyone out there who wants to put their advertisement out there to attract their clientele even if it is just d&d players not to go to 1and1. Their tech support folks are frustrating just to say the least and after 4 complaints to billing and 20 to them I finally got my blog oh but they never provided me the password, yet the jagoffs still asked for my credit card information and still billed me which caused my husband to close his account and request a refund. I had to go in to work and personally ask my boss to submit a refund for me since, at the time when I signed up I was employee and it was free.

Let me also share a wonderful work experience that I had with with 1and1 internet. Don't get me wrong for the first 6 months I had no complaints and everything was going according to plan. When I got the blog that is when everything started to go wrong. You see my boss the wonderful guy he is decided to teach me the work ethic: "you are spending too much time with your stuff and not helping the customer. My response, Sebastian, that is not true please take a look at my call logs and also my e-mails I have been working all day. "well your numbers unfortunately do not show it, come on" Ok, not a problem I increased my productivity so that he would not come to me with this again and he came up to me and told me, you know I notice you had trouble with your stuff, free website and all I know you have been billed I will make certain that money is back to your husband's credit card account right away. It took them 3 weeks to put it back, forcing David to open a secure account and instructing me to delete everything which is what I did.
Ok, that aside the main purpose for this discussion is the fact that a woman should keep her mouth shut in that office and not say anything to the men there unless it is work related or if she plans to go out with group of them after work. Yes, I was invited but that was just, whatever. Anyway, one of the boys, Ben Arnold decided to test my loyalty to the company by inviting me to go out with him and also other team members male and female, I told him sure if my husband can come along. He said no and explain. I did explain to him that I would not go out with him and I am only there to work and nothing else. Of course Ben kept on flirting with me and I kept saying that he is ridiculous and I would have contact my spouse, he kept laughing and for the next 4 weeks this bull crap continued. It started in May of 2007 and continued through July of 2007 when all of a sudden he resigned when I reported it after one of the female co workers got mad and told me that these men were a bunch of no good jack asses and she would not work long in a place like this. It does not matter who she is. I hope that you are not making it difficult for her either. Anyway, I went into HR and called ADP Total Source and complaint was filed. In August Sebastian mentioned that my work performance is more terrible and it is very likely that I will not work there past August, he suggested that I look for another position within the company since they could still use me in either sales, info or some other dept possibly fraud team. I checked with Richard and Brad and could not get any straight answer all I got was go to Richard he told me since I did not have necessary technical knowledge and SeGo already fired me he simply wished me luck.
Am I guilty in any all this, yes, but indirectly I made an error in getting too close to people there looking for normal people to be friends with just a pleasant colleague to work there.
Any of you women or men deciding to work there please make sure you read my story first before you go to apply and know what you may be getting yourself into if you make the same mistake as I did.
I say check out other hosting companies I think that they would not treat their employees this way or their customers.
Submitted By : Irina
Submitted From : Web Hosting Jury
Submiter IP : 71.224.155.82 
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Date Submitted : October 19th, 2007
Length of time hosted by this company : 1 - 6 months
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 1 out of 5
Verdict : During the trial period I determined that 1and1 was too slow, had unwanted email anomolies. I cancelled before end of trial, BUT they persist in billing me and reactivating the account. 1and1 tells me they are going to close the account, but then its left open, billing continues. It's an absolute nightmare and the procedure they've invented to do a cancellation is designed to fail. Did I mention they don't answer the phone?
Submitted By : David Giannandrea
Submitted From : Web Hosting Jury
Submiter IP : 76.228.200.48 
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Date Submitted : October 18th, 2007
Length of time hosted by this company : 1 - 3 years
Overall Rating : 1 out of 5
Reliability : 5 out of 5
Support : 1 out of 5
Pricing : 1 out of 5
Verdict : Signing up has never been easier! Want to make a change to your service, or move a domain? Prepare for the neverending runaround. I have NEVER been able to talk to a manager when I'm unhappy. Whenever there's a problem, you're referred to their website, or to email Complaints@1and1.com. You'll never be satisfied with this company.

Be warned, DO NOT USE 1and1
Submitted By : Jesse
Submitted From : Web Hosting Jury
Submiter IP : 71.43.99.156 
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Date Submitted : October 18th, 2007
Length of time hosted by this company : 1 - 3 years
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 1 out of 5
Verdict : There's not much to say except that I have never had such poor service from any vendor in any business -- web hosting, hardware, software, whatever. Unbelievably bad.

Their support staff is in the Phillipines, and has very little training or knowledge. They seem to have no procedure for escalating calls if they are unable to answer. You wouldn't believe the crazy, non-sensical explanations I got.

Their billing department is in Pennsylvania. Of the three different people there I've spoken with, each was rude and unhelpful -- really appalling.
Submitted By : dvd
Submitted From : Web Hosting Jury
Submiter IP : 130.111.102.250 
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Current No.1 User Rated Web Host
HostGator
Overall Rating:
9.82 out of 10 based on 69 customer reviews - read reviews
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Date Submitted : October 14th, 2007
Length of time hosted by this company : 1 - 3 years
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 2 out of 5
Verdict : This is one of the most horrible hosting company in the world. their customer service is a bunch of bad unexperienced and rude people. Stay away from this company. Do not be intimidated by their low prices and flashy banners, take my word for it. Once they charge you for some thing
then they will never refund it back, even if they can not deliver the product as promised. I hope some one sue this company and do a favor to the hosting industry. If you still not convinced then try it for your self and learn a valuable lesson.
Submitted By : Ming
Submitted From : Web Hosting Jury
Submiter IP : 207.38.209.22 
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Date Submitted : October 12th, 2007
Length of time hosted by this company : 1 - 3 years
Overall Rating : 5 out of 5
Reliability : 2 out of 5
Support : 1 out of 5
Pricing : 4 out of 5
Verdict : When I first started with them, they were not too bad, with the exception of frequent email problems. Every month, there were almost full days where I could not access my email either with pop3 or webmail. One time, it was 4 days before I could access my email.
And of course when I suggested that they should refund me something, they said that email service does not have any guarantee with it.

Now the email is better, but but the web servers are so slow, it is just ridiculous. Sometimes it takes 40 seconds for a page on one of my Joomla sites to load.

Earlier today, they the download speed on both the websites and the ftp area was 4.3 kb/s.

Their customer support just plain sucks! And that is when I can actually understand the person who is speaking. I do not know what country their customer support centers are, but it is not where English is spoken.

They advertise a 99.99% uptime guarantee. Guarantee?! They have never once been up 99.99% in a month. When I call or email to complain that I should receive a free month, there is always some excuse as to why it wasn't their fault or they simply ignore me. Last month, one day they were down for about 5 hours. I called to complain, but all of their lines were busy most of the day. When I finally got a hold of someone, they seemed surprised that there was an outage. Then after several minutes, they admitted that there was a problem with only one of their servers. Yeah right. And what is their guarantee? The tech person didn't seem to know. Did I receive anything back? Of course not!

Do yourself a favor and don't use 1and1. They advertise a lot, but their service keeps getting worse.

Submitted By : George
Submitted From : Web Hosting Jury
Submiter IP : 70.82.216.115 
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Date Submitted : October 1st, 2007
Length of time hosted by this company : 1 - 6 months
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 2 out of 5
Verdict : As if the other reviews on the site state that 1and1 does indeed suck, here is my review. They still do. Signed up with them in July 2007, canceled in early September due to the downtime of my site. They fought with me over the 90 day money back guarantee. Got $4.51 back after paying $29.99. What happened to the other 25 or so bucks? No response after 18 days and many emails to billing department. Waited an hour on hold to billing department, no response. Finally got back to me, said they credited me the rest of the money. Two weeks later, still wont respond and no money has been credited. This company is full of false hopes and is a bunch of liars and crooks. DO NOT GO WITH THIS COMPANY, you will regret it.
Submitted By : Brian
Submitted From : Web Hosting Jury
Submiter IP : 68.116.35.254 
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Date Submitted : September 27th, 2007
Length of time hosted by this company : More than 3 years
Overall Rating : 1 out of 5
Reliability : 2 out of 5
Support : 1 out of 5
Pricing : 5 out of 5
Verdict : Pricing with 1and1 is incredibly competitive; and the variable offers of service (such as Hosting Exchange, SharePoint, VPS, Dedicated, etc) can potentially allow for simplicity of a site or IT admin.

Unfortunately 1and1's service is incredibly lackluster. While I give them credit for providing a phone number that always reaches a human, and not a phone tree, speaking to someone from India who has no idea what my problem is or what I'm saying can be overwhelmingly frustrating.

1and1's policy on changing/transferring hosting accounts or account types or moving domains from one package to another is ridiculous. Their backups are non-existent. When I've asked to have a brick layer restore, silence fills the other end of the phone line.

While I've never had shared hosting issues with them, I did try out their VPS service. Three words for you: Horr-i-ble. The 'burstable' RAM was a total joke and non-existent. My server crashed 42 times - this was before I EVER PUT ANYTHING ON IT. They refused to refund any money and claimed that the risk was part of the TOS.

I would strongly implore ANYONE to select ANY other hosting company for ANY of their hosting needs - it's for your benefit.
Submitted By : Arthur
Submitted From : Web Hosting Jury
Submiter IP : 67.169.21.66 
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Date Submitted : September 14th, 2007
Length of time hosted by this company : 1 - 6 months
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 2 out of 5
Pricing : 1 out of 5
Verdict : They were so good in marketing and having us uspgrade to a professional package and outlook web access which we never was able to navigate and use. There were also no sales derived for all the months we used this company and we switch back to godaddy.com.

Their modus operandi is the same, locking a domain then sending it to NCO Financial Collections. According to Fair Credit Rules in California they have to show we owe a debt. The debt w/c they are claiming is the services we never got ever since they locked the domain. What is suprising is before all of this we have asked a cancellation and it was confirmed by them.

No matter how much advertising money this company spends, it will never generate the customer based because of the ethics, business pratices and no customer service they provide.

Submitted By : Carr
Submitted From : Web Hosting Jury
Submiter IP : 71.146.158.251 
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Current No.1 User Rated Web Host
HostGator
Overall Rating:
9.82 out of 10 based on 69 customer reviews - read reviews
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Date Submitted : September 4th, 2007
Length of time hosted by this company : 1 - 6 months
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 3 out of 5
Verdict : although there prices are fair do not get in to bed with this hosting company. I have had really bad time with 1and1.com charging me with items I have canceled long ago.
Submitted By : Lucas
Submitted From : Web Hosting Jury
Submiter IP : 12.175.230.36 
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Date Submitted : September 3rd, 2007
Length of time hosted by this company : 6 - 12 months
Overall Rating : 1 out of 5
Reliability : 4 out of 5
Support : 1 out of 5
Pricing : 2 out of 5
Verdict : 1and1 are the worst hosting company I have had the displeasure to experience. Their support is the worst I have encountered too - many of my emails were simply ignored and they donít appear to read them properly either. Do not expect any technical help as all they do is point you towards their mediocre (yeah it is stretching it) help files. Telephone support ? Yes that is poor too.

They also have a dubious method of dealing with late payments. I was late paying a domain name registration and they locked that account (understandably as I was in error). BUT they then proceeded to lock my fully paid business package too. It took around two weeks to get myself back online and during one telephone call I was promised a refund for the time my business acount was locked. Six months later I am still emailing them to honour this refund but they are now saying they never told me that. So basically they are calling me a liar.

I finally had enough and cancelled my contract but I withheld my final payment of £10.56 due to the fact they owed me a refund. Within a few days I was sent a threatening letter that incurred an extra charge of £15.00 and was later sent further letters by their collection agency which threatened court costs going up to £150.00 or more. This was all during the time I was trying to reclaim my refund, they did not even have the decency to wait until they had finalised that matter. It doesnít appear that the left hand knows what the right hand is doing.

So now on principle I am still trying to claim my refund, but all they do is pass me back and forth between billing and complaints and continue to send me Ďhandy tipsí on how to pay my bills. It is either that or they simply ignore me altogether.

I really cannot recommend this company to anyone. Their treatment of customers is the worst I have ever encountered in any line of business. I cannot put into words the frustration I have felt with this company.
Submitted By : Roger
Submitted From : Web Hosting Jury
Submiter IP : 84.65.6.56 
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Date Submitted : August 16th, 2007
Length of time hosted by this company : 1 - 6 months
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 3 out of 5
Verdict : Worst experience ever. I had a simple no-frills HTML site, running FP2003 for design & upload, could not get 1and1 to register domain transfer, never got site up & running. Refused to respond to help requests. Never sent renewal notices, turned over my account to collection agency.

Forget the glossy ads, they are the worst webhost ever. Don't walk, run away!
Submitted By : sleepless
Submitted From : Web Hosting Jury
Submiter IP : 75.92.183.222 
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Date Submitted : August 5th, 2007
Length of time hosted by this company : More than 3 years
Overall Rating : 1 out of 5
Reliability : 3 out of 5
Support : 1 out of 5
Pricing : 3 out of 5
Verdict : 1and1.com is a totally worthless organization founded on the business principals of ďWE DONíT CARE, BECAUSE WE DONíT HAVE TOOĒ.

The control panel works when it wants too, the features within the control panel are partially functioning beta products that have many issues in functionality, which they donít disclose until after your issues arise. Canceling any product or service with 1and1.com which must be done through the control panel is an exercise in futility.

There is no customer service, unless you classify customer service as yelling ďlook in FAQĒ and speaking so fast (not in English) you canít understand them!! Their e-mail support is as bad as the telephone support. Telephone wait times are usually in excess of 45 minutes (by now Iíve hung up). When you do speak to a human (?) they will do their very best to not resolve the issues, be it technical or billing; then they hang up on you. Anyway you look at 1and1.com, you the client are totally at risk and you will loose.

If you use 1and1.comís Linux hosting for Front Page youíre in for a treat to get that function to work.

Run Far and Fast and find a different hosting company!
Submitted By : Jeff
Submitted From : Web Hosting Jury
Submiter IP : 75.171.72.71 
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Date Submitted : August 2nd, 2007
Length of time hosted by this company : 1 - 3 years
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 3 out of 5
Verdict : If you ever got a new credit card and forgot to update at 1and1 account, you will be getting a collection letter.

They send me a letter for bill that is about three months old.

I'm telling you, you better go some where else than 1and1. sucks!
Submitted By : Austin
Submitted From : Web Hosting Jury
Submiter IP : 128.8.198.130 
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Current No.1 User Rated Web Host
HostGator
Overall Rating:
9.82 out of 10 based on 69 customer reviews - read reviews
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Date Submitted : July 31st, 2007
Length of time hosted by this company : 1 - 6 months
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 1 out of 5
Verdict : Stay away from 1and1.com. They are mean and nasty to their customers from a billing standpoint. I spoke with a Ian Morris this guys has no compasion. My username and password were comprimised and I got a police report to validate the claim. Thye refuse to wiave the charges of $40.41 cents. They sent it to collections. Remember, if they send it to collections must write a letter back to dispute the charges within 30 days. I did this and the collection agency sent the claim back and closed it out. However, 1and1 refuses to give me the authorization code to get them back. The sadi thing I never had a bag experience until now. None of their people will make exceptions even if you jump through their hoops. Remember, if they send you to collections dispute the claim within 30 days otherwise it will show up on your credit report. I spoke to people at NCO agency they will make with your SSN even if you didnít give it to them and it can show up on your credit report. I opened a case with the FTC, BBB, and my us attorneys office. This isnít even about the money. Itís about what they are doing business is just wrong. Please do the same. Thanks.
Submitted By : JG
Submitted From : Web Hosting Jury
Submiter IP : 192.216.212.193 
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Date Submitted : July 31st, 2007
Length of time hosted by this company : 1 - 3 years
Overall Rating : 4 out of 5
Reliability : 4 out of 5
Support : 4 out of 5
Pricing : 5 out of 5
Verdict : Not sure of other's experience with 1and1 but for the one year that I have been using 1and1 one they are pretty good and reliable. It is one the cheapest web hosting provider that you can find right now. The only problem I have with it is that I was streaming mp3 with a php script and it cost error because there were too many people on my site so it wasn't really 1and1's fault since I am on a shared server. But without the streaming script it runs fine. I recommend 1and1 to others too.
Submitted By : ntsuj_plig
Submitted From : Web Hosting Jury
Submiter IP : 68.123.0.199 
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Date Submitted : July 24th, 2007
Length of time hosted by this company : 1 - 3 years
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 1 out of 5
Verdict : Do NOT use 1and1. PLEASE SAVE YOUR TIME AND SANITY. I am warning you because I don't want you to have to suffer (yes I used the word suffer) at the hands of their poor service and non-existent customer support. You mae THINK you are saving you or your company a few bucks a month with 1and1, but let me ask you, how valuable is your time? If you are ready to waste hours and hours solving a simple problem, then 1and1 is for you. Don't do it, pay the extra $5 or $10 per month to go with another hosting company to get the superior support.

You know how 1and1 says there is 24/7 phone support, well, in reality 1and1 farms their customer support to a call center in some foreign country. The people who answer the phone are COMPLETELY useless and can barely speak English. And when I say completely, I mean, they have NO power to do ANYTHING to fix your problem. If it is more than a reset of a password, all they do is say "I am going to upgrade your case to the next level of support". What does that mean? THEY DONT EVEN KNOW WHAT THAT MEANS. In fact, all they are doing is filling out an online form that then gets sent to someone else, somewhere in the world. They don't know who gets it and they never have contact with that person. So what happens, the person that receives your "support case" has no clue about the 2 hour conversation you just had with the idiot at the customer support call center. So then you get emails telling you to "Try This" when in reality, you have already tried that and the next 10 things they send you to try. And this goes on for days and days and days without any results.

I give you fair warning, they might be the cheapest web host but you truly get what you pay for, which is useless customer support and services that don't work half the time. Example? I signed up for their Microsoft Exchange Shared Hosting. Sounded like a good value. Until we realized that we couldn't even send emails to our co-workers within our company. I must have called and emailed 1and1 30 times and no one, EVER solved the problem. I resorted to calling their corporate office -- even calling the Sales department just to speak with an American. He of course couldn't do anything and wanted nothing to do with me. I seriously begged with the guy to help me and he just told me to write a complaint to complaints@1and1.com.

Yeah, I am serious. They have email addresses like complaints@1and1.com. DOES ANYONE REALLY BELIEVE THESE COMPLAINT EMAILS ARE GOING ANYWHERE EXCEPT IN THE TRASH? By the way, I have sent over 30 complaints and not 1 has EVER been addressed. In conclusion, I write this because I hope that someone out there will read it and save themselves the complete frustration and exhaustion of hosting with 1and1 and go some where else. Thanks.
Submitted By : Mike
Submitted From : Web Hosting Jury
Submiter IP : 76.166.27.244 
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Date Submitted : July 22nd, 2007
Length of time hosted by this company : More than 3 years
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 3 out of 5
Verdict : This company is incapable of providing professional hosting and capable customer support. Do not give them your business unless you are willing to accept significant downtime.
Submitted By : WibbleFishBanana
Submitted From : Web Hosting Jury
Submiter IP : 91.4.109.157 
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Date Submitted : July 20th, 2007
Length of time hosted by this company : 1 - 3 years
Overall Rating : 3 out of 5
Reliability : 4 out of 5
Support : 1 out of 5
Pricing : 3 out of 5
Verdict : If you ever want to cancel your hosting with these people, then watch out, their tactics are appalling.

I had no problems with their hosting or billing, until I decided to move to another host who gave better facilities/storage.

The change of registration was relatively painless although they didn't release it until the end of a seven day period when it was automatically released.

When I transferred the registration and hosting to my new provider I cancelled the entire contract with 1and1. I even got a cancellation reference from them via email. That was at the start of May 2007. My existing contract with them expired towards the end of June, so there was plenty of time for them to cancel things.

Guess what? They raised an invoice in June and said I hadn't cancelled. More like they hadn't got off their backsides! I was able to log into my contract and cancel it again. They then said it would be cancelled after a period of time which would involve me paying for the days used.

Fortunately the credit card details they had were out of date so they cannot keep billing me in the future. but I apparently owe them £3.51 and this will be passed to their collection agency if I don't pay it. Guess what? The only way to pay is to enter valid card details... I don't think so!, That's like giving them a licance to rebill again and again. And guess what again? Their billing hotline is only open Monday to Friday 9am to 5pm. Just when most people are at work. Customer service? It STINKS
Submitted By : Norman
Submitted From : Web Hosting Jury
Submiter IP : 86.134.184.251 
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Current No.1 User Rated Web Host
HostGator
Overall Rating:
9.82 out of 10 based on 69 customer reviews - read reviews
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Date Submitted : July 19th, 2007
Length of time hosted by this company : 6 - 12 months
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 1 out of 5
Verdict : Do not use 1and1. Server went down multiple times, and had slower than acceptible speeds. Their customer service is absolutely worthless, and expect to wait on hold for at least a half an hour for their billing department. This company does not deserve any business as far as I am concerned
Submitted By : cheche
Submitted From : Web Hosting Jury
Submiter IP : 72.197.109.201 
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Date Submitted : July 12th, 2007
Length of time hosted by this company : More than 3 years
Overall Rating : 3 out of 5
Reliability : 5 out of 5
Support : 3 out of 5
Pricing : 3 out of 5
Verdict : I have been using 1and1 since 2002, but I have decided that I will be switching to Lunarpages soon.

1and1's reliability is very good - none of my sites have ever gone down for more than very brief periods of time, and very rarely.

Their FTP is fairly slow, and they don't offer any other means of file transfer. I was having severe connection issues for a span of about a week a couple of months ago, but it seems to be fixed now. It was very frustrating at the time, however.

Customer support leaves a little bit to be desired, as their phone support staff speaks poor English, and are not very knowledgeable. They use a support system on their computer, and can usually eventually help fix your problem.

The control panel can be a bit confusing to navigate for a newbie, so thereís a bit of a learning curve there, although the control panel is much better than some other hosts Iíve seen.

They are not very quick to embrace newer technologies, such as PHP 5 and the latest MySQL. I think they may have finally upgraded to them VERY recently (or maybe they just announced that theyíre planning to soon, I canít remember).

If youíre looking for .NET hosting (I use Linux, however), my friend bought their Microsoft Developer package, and later found that they have mod rewrite disabled on Microsoft hosting ďfor security reasons (on shared hosting plans)Ē. He ended up switching to a different host after about 5 years with 1and1 over that.

For the past few months, they have been getting slower than they used to be for some reason. In or around Feb 2007, they announced that they were upgrading all of their servers to Opteron processors to improve performance. I think they ended up messing something up though, because since they pushed this ďupgradeĒ, their servers have been much slower.

They donít have the features vs. price ratio that many other hosts have, so given that plus their mediocre support and recent performance loss, I would recommend checking out Lunarpages first. They are however much better than a good portion of other hosts out there, so I wouldnít rule them out by any means, but there are better hosts out there at better prices.
Submitted By : Chris
Submitted From : Web Hosting Jury
Submiter IP : 24.166.97.166 
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Date Submitted : June 13th, 2007
Length of time hosted by this company : 1 - 3 years
Overall Rating : 2 out of 5
Reliability : 4 out of 5
Support : 1 out of 5
Pricing : 3 out of 5
Verdict : Like many people have already said 1and1 seem great until you have a problem with them. In the last couple of months I have had problems with them taking payments from a debit or credit card with my UK internet bank. They say it's not their fault, the bank says they've not even received any requests for a payment. As 1and1 only let you enter card details in their Account screen you have no other alternative method of payment.

So I contacted them a number of times to get it sorted, all they kept saying was 'enter your card details in the admin screen', they wouldn't even take them over the phone. Eventually my hosting was locked preventing me from accessing my site and my emails because I use IMAP.

The billing dept don't listen, you can say the same thing a dozen times and it doesn't get through, despite numerous calls and attempts to pay they passed my account to a debt recovery company, even when I'd arranged a payment direct to their bank account and told them I had.

They are incompetent and I am now looking for a new hosting company who hopefully have a better service than 1and1.
Submitted By : Paul
Submitted From : Web Hosting Jury
Submiter IP : 203.185.219.230 
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Date Submitted : June 11th, 2007
Length of time hosted by this company : Less than 1 month
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 3 out of 5
Verdict : Horrible customer service and technical support. Eveerything takes 24 hours to happen ... if it even happens the first time. And some can't even speak English very well. Plus, if you're using Dreamweaver, it's not compatible at all. DO NOT USE! The price may lure you in, but you're better off paying a bit more.
Submitted By : lilmuck
Submitted From : Web Hosting Jury
Submiter IP : 12.9.217.229 
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Date Submitted : June 4th, 2007
Length of time hosted by this company : More than 3 years
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 3 out of 5
Verdict : 1and1.com really sucks.
In Aug 2006 I had two charges on my credit card from 1and1.com. I have several accounts with them on various different billing cycles. I checked all these accounts and it looked like the second charge was incorrect.

I called them to make sure that this was the case. They apparently have NO WAY to look up a charge and tell you what it is for. So if you have multiple accounts -- they can not sort out one credit card charge from another. They can look up an account and tell you what the billed amount was. But they can not tell you when it posted to the credit card. Nor can they take a date and amount you see on your credit card account and tell you what it for.

The last person I spoke with in Aug 2006 was supposedly a supervisor and told me that they agreed my second credit card charge looked wrong . They told me it probably came from an account that was wrongly linked to my credit card.... however they told me that they could not reverse the charges because they needed an account number to do that. Of course, they can not look up the account number just from the credit card information!

They recommended I dispute the charge with my credit card company. I did that and got the money back. Then in Dec my credit card company reversed the dispute and put the charge back on my credit card.

I called my credit card company and they sent me the letter one and one sent -- just said he signed a contract and had a copy of their generic terms attached. So at that point I decide to not worry about it any more.

In Jan they lock my one of my accounts! This is one of the accounts I checked with them in Aug and made sure there were no charges!

Two days after they lock my account I get a letter from a collection agency. The credit card company has already negated my disputed and given them the money.... they have the money, so I call to try and straighten it out (and call and call and call). I am told first that I have not paid, they would not turn me over to collection otherwise -- so I have to call back. I am told next that it will work out by Jan 20th which is two days away. So I wait until Jan 21 and it is still not worked out. So I call back and a couple times in a row I get someone who will not talk to me about the issue. Oh, they never say "can't" or "won't" but I give them the account number in question and they tell me it is in collection and call the collection company. When I tell them THEY HAVE THE MONEY and explain the situation the reps will act like they understand and then eventually tell me it is out of their hands since I didn't pay and I need to call the collection company!

After about 2 weeks of calling and working on the problem I finally contact with a guy who handles their credit card billing. He is able to give me the information on the original charge -- it was "delayed" in sending to the credit card company. "delayed" by about 4 months -- this is why I could not match it up. He also tells me that the reason they locked my account and sent it to collection is that when a customer disputes a charge that get denied THEY ASSUME that the customer will dispute it again. They will unlocked the account after it is too late for me to dispute again (about 60 days more he says). I can pay the collection agency if I want it will be unlocked quicker. This would be paying twice.

Well this sucks. At this point I have been without the domain for 3 weeks and I am pissed. I have wasted a lot of time. Since I already moved everything to a new domain, although the domain is VERY important to me, I will just wait out the 8 weeks. Mainly, I just don't have time to deal with their crap any more.

The account did unlock after 10 weeks. I immediately moved everything out of the account and closed it. Now I still have several accounts to remove from 1and1 -- I will do those as I have time.
Submitted By : inf1234
Submitted From : Web Hosting Jury
Submiter IP : 64.191.174.161 
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Date Submitted : May 30th, 2007
Length of time hosted by this company : More than 3 years
Overall Rating : 1 out of 5
Reliability : 4 out of 5
Support : 1 out of 5
Pricing : 4 out of 5
Verdict : Fine until you need help from tech support or the billing department.

Recent billing problems due to THEIR incompetence now have me looking for another provider (recommendations welcome).

Rather than trying to resolve THEIR issues they switch off your server !
You then have to battle through their incompetent billing department to get the thing switched back on.
Submitted By : zippysticks
Submitted From : Web Hosting Jury
Submiter IP : 145.246.240.14 
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Date Submitted : May 25th, 2007
Length of time hosted by this company : 6 - 12 months
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 1 out of 5
Verdict : 1and1 is a host making money OFF their customers (i.e. us!)! Do not subscribe with them unless you want to loose money EVEN AFTER you cancel your service with them. They charged me for three months AFTER i canceled their services adapting the bill to fit their accounting date. (I canceled on May 21, they issued a bill for May 20 saying that i canceled one day too late, hence, charging me for THREE months! Outrageous! All other bills were scheduled between the 1st and 5th of each month, therefore I mush have been billed between the 1st and 5th of June). Terrible...

On the tech side, they give an awfully small space to build a website with very limited choice of web pages available. You must subscribe to more features, hence more money in order to have more space and/or choice and I am still not sure that this is indeed more. (Lack of space is particularly evident if one wants to create an album or any sort of visual page).

I will NOT recommend to anyone to use 1and1 - they were dishonest, greedy, lacking flexibility and creativity.

svet
Submitted By : svet
Submitted From : Web Hosting Jury
Submiter IP : 75.18.2.172 
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Date Submitted : May 25th, 2007
Length of time hosted by this company : More than 3 years
Overall Rating : 3 out of 5
Reliability : 4 out of 5
Support : 1 out of 5
Pricing : 4 out of 5
Verdict : As with many companies, there "Customer (Lack Of) Support" is overseas, in this case in the Phillipines. The support staff have no real understanding of IT, Internet & Domains do not really understand what is happening and can onll offer the most basic help if the answer is on the screen. Go outside the FAQ and you are put on hold for an age and finally told they cannot help, usually with the sweetner that the system will be upgraded to provide the support you require soon. Price good, reliability fair, Customer support useless.
Submitted By : Yrag
Submitted From : Web Hosting Jury
Submiter IP : 62.173.86.90 
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Date Submitted : May 22nd, 2007
Length of time hosted by this company : More than 3 years
Overall Rating : 2 out of 5
Reliability : 2 out of 5
Support : 1 out of 5
Pricing : 4 out of 5
Verdict : I have had many issues with 1&1, first with bandwidth and downtime problems, then they disabled me sending out newsletters to my paid up members. They have support staff who have a serious language barrier.
Just glad Pro and Business packages are toll free. as they stick you on hold for up to 10 minutes at a time...

Then to top it all they release a domain name (I have owned since 2004, and it is registered to me until November 2008) to another registrar, they now pass the book and say someone has accessed my e-mail or 1&1 account and released it....Utter rubbish as I only access my 1&1 account from only 1 computer THAT ONLY I PESONALLY USE!!! I get the feeling they have made a BIG mistake, and wont admit liability. Still struggling to claim it back nearly 5 months and numerous e-mails on!!! They dont rush to reply to emails either.

Be aware when you sign up. They have screwed me bigtime.
Submitted By : Paul
Submitted From : Web Hosting Jury
Submiter IP : 86.20.92.34 
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Date Submitted : May 16th, 2007
Length of time hosted by this company : 1 - 3 years
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 5 out of 5
Verdict : I went with 1and1 because of problems with my previous webhosting service. The first couple of years I was very satisfied with their service. The past year has been one nightmare after another. I had them hosing 3 windows based and 1 linux based website. There have been frequent down times and crashes of their servers over the past year. At one point one server went down, they switched my hosting server which completely wiped out my links on a moodle I was hosting. I was on the phone with them for hours talking to their tech support, which was extremely limited in the technical knowledge.When this occured I spent several hours getting a busy signal from their tech support number. I finally called the main number and wormed my way through to get to their tech people. I spoke to one tech just yesterday who struggled to even use the correct terminology when it came to technical issues. I could hear her talking to someone in the background with them telling her what to say. The pricing is great but the service has gone downhill. I'm now looking for another provider.
Submitted By : ajtaylor
Submitted From : Web Hosting Jury
Submiter IP : 38.139.29.67 
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Date Submitted : May 9th, 2007
Length of time hosted by this company : 1 - 3 years
Overall Rating : 1 out of 5
Reliability : 2 out of 5
Support : 1 out of 5
Pricing : 2 out of 5
Verdict : This is by far the most difficult company I have ever had to work with. Their billing department is only open a few hours a day and no one else in the building can process a payment. The refuse to work with their customers to get to the bottom of an issue. They never notify their clients if there is a billing issue, I usually hear from my clients 3 or 4 weeks later that my site is down. I am on the west coast and these morons on the east coast only have their billing department open until 4 pm east coast time. Change Your Hours IDIOTS! We west coast folks are open as early as 5 am for the east coast to due business with us........ its called customer service, which is what this company lacks! I will put it my mission in life to see to it that this company never does business with anyone I come in contact with. I will also be pulling my business from this company as soon as I am able. 1and1 sucks!
Submitted By : thesodakid
Submitted From : Web Hosting Jury
Submiter IP : 67.182.82.8 
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Date Submitted : May 6th, 2007
Length of time hosted by this company : More than 3 years
Overall Rating : 1 out of 5
Reliability : 4 out of 5
Support : 1 out of 5
Pricing : 4 out of 5
Verdict : Customer service at 1 & 1 is non existent.
I have been with 1 & 1 for around 10 years and it's not until you encounter a problem that you find the shortcomings of a company's customer service department.
I recently sent an email newsletter to 3,000 of my DOUBLE OPTI-IN subscribers. No problem I thought, they are all genuine subscribers so whay can't I send them a newsletter?
However, 1 & 1 emailed me to say that they had had several spam complaints and subsequently locked my email accounts. They insist that I reply to their abuse dept. which I did immediately and I also phoned their customer service (most of who have a very poor grasp of the English language)
They have not replied to my 4 emails or my telephone call and have given no explanation, no advice or information as to what is happening and are ignoring all my communications.
How can you put things right if they ignore you completely??
In the meanwhile, I am losing business, missing important emails and having my reputation destroyed, all because 1 & 1 has taken a few complaints as reason to disable my accounts.
I have shown given them my web addresses with the sign-up forms so they can physically check that I use double opt-in, but I get the feeling that my account is now stuck on a 'pile' of other disabled accounts that they may get back to at some time in the future.
In the meanwhile, I am still being charged for an account I cannot use.
I have over 30 domain names with 1 & 1 and am a long standing, genuine customer. I am so incensed by their appalling customer service that, regardless of expense, I am going to move all my domains and websites to a new host.
I would reccommend everybody to stay away from 1 & 1 as they seem to have too many customers to cope with and you'll spend days trying to get things sorted when they go wrong.
Can anyone reccommend a good host?
Submitted By : Mozbo
Submitted From : Web Hosting Jury
Submiter IP : 90.28.89.246 
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Date Submitted : May 2nd, 2007
Length of time hosted by this company : 1 - 3 years
Overall Rating : 2 out of 5
Reliability : 2 out of 5
Support : 1 out of 5
Pricing : 5 out of 5
Verdict : Good hosting service when all goes well. Web response times a little on the slower side. Then earlier this year (2007), I started missing incoming emails, without notification to the sender. And recently pop3 and smtp connections stated to time out, and some of my outgoing emails did not arrive to the recipient - again without notice, and possibly because a virtual server on the same physical IP started spamming. Support took long waits and was useless, and seem to not care that I was loosing business. Did not offer to take steps agains the possible spammer. Did not offer to move my virtual server to avoid the possible spammer. I found out they were upgrading their email platform, but only after I called with a problem. Price is great, but what use is the service if you can't rely on your incoming and outgoing emails. Switched over to u2-web.
Submitted By : Ling
Submitted From : Web Hosting Jury
Submiter IP : 216.103.208.253 
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Date Submitted : April 14th, 2007
Length of time hosted by this company : 1 - 3 years
Overall Rating : 4 out of 5
Reliability : 5 out of 5
Support : 3 out of 5
Pricing : 5 out of 5
Verdict : I have been a web designer for over 10 years and have gone through a large number of web hosts. I recently recommended 1and1 to a client only to have them send me a link to this review as a reason not to use them. While most of the of the reviews come from users that have a valid complaint, the remarks seem bias to just complaint comments as I looked for a "happy" customer comment of which there are a few. Perhaps comments are just entered from users when they are frustrated with a provider - if all is well no reason to complain or enter a positive comment - or maybe some hosts pay to have their domain listed as a "top" provider - to early to tell. In my experience many a "great webhost" have later turned into a "disasters" as time passes. Usually a "disaster" results from not properly understanding what the host offers or how to access this information. As for myself and over 30 clients, 1and1 offers a great service for a good price. While I agree their tech support is not the greatest, I took this into account when joining. I have had a few issues but in almost all cases tech support was able to rectify or explain the situation in a way that was understandably acceptable. Long hold times is the main reason I am giving a rating of 4 out of 5.

1and1 deserves a better rating than offered here at WebJury - other review sites give them higher marks. I also wonder who is WebJury - what is their motivation - I see lots of ad links to their top rated hosts the question begs an answer I will research more deeply.

I find that 1and1's service is a great deal for the price and offers undeniably reliable uptime - they have been in business for many years and I suspect will be for many more. Web designers I speak with on other forums are smart to register domains with a reputable registrar (network solutions, godaddy, etc) and point DNS to a webhost of their choosing. When the service starts to falter the change to a new host is much easier.
Submitted By : joeaverage
Submitted From : Web Hosting Jury
Submiter IP : 24.12.203.248 
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Date Submitted : April 11th, 2007
Length of time hosted by this company : 1 - 6 months
Overall Rating : 3 out of 5
Reliability : 3 out of 5
Support : 1 out of 5
Pricing : 4 out of 5
Verdict : I hosted my community web site with 1and1.co.uk, I've been using them for almost 4 years now, but for the first 3.5 years I just used 1and1 for hosting my blog, company website with 10 pages or so and their outlook email. Never had a requirement to call their customer support, so was a happy customer without any issues. Recently we launched a huge community website, so taken virtual server hosting. We got all advertising and promotion in place for the website. After 3 months, we suddenly noticed our site analysis report showing zero visitors for 2 days continuously (normally we have around 200+ visitors). I was not able to access either the website or connect to the server via any means. Logged a call with customer support, explaining the problem to completely non pro customer support people, who doesn't have any technical knowledge. I called them back after 2 hours to get the status (they promised they'll send an email with an update, but never did so) they told me the case is escallated to their server deparment and will be sorted shortly. I continuously called them every 2 hours (even during middle of the night) but got the same answer back from them. At one stage I even got a stupid answer, "they couldn't find any adminstrators because its a weekend". After waiting for 24 hours and getting the same reply back, I decided its not going anywhere, I reimaged the whole server via the control panel and deployed all the websites. Took me 4 hours for the whole operation. I send an email to the complaints department (complaints@1and1.co.uk) explaining what happend, but they never returned my email. They almost put us out of business, I need to apologies to our customers and hoping it won't happen again. Now, I got 0% faith on their hosting, don't know when it will burst again.
Submitted By : SK
Submitted From : Web Hosting Jury
Submiter IP : 80.86.41.4 
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Date Submitted : April 10th, 2007
Length of time hosted by this company : 1 - 6 months
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 3 out of 5
Verdict : Investigate 1and1 Internet. Who is going to do it ? I believe their contract to be unconstitutional.1and1 ripped me off and the advocates for Consumer protection must stop ignoring the issues forthcoming from this hosting company.Complaints have been submitted long enough and often enough to warrant a thorough investigation.
I have submitted a complaint to the FTC (Federal Trade Commission)
against the Attorney General of Pennsylvania and his office.
The details can be found at http://1and1mail.blogspot.com where I keep my correspondence. I do not think 1and1's contract is constitutional and being told "my case is closed end of conversation!"
by The Attorney General's secretary makes me feel like 2 cents.
Nobody in America or anywhere else should be coherced through fine print and legal jargon , to waive their rights to trial by jury , to class actions , to their clams (oysters 2.1.7 ) etc...etc..
These are T&C (terms of contract) formulated by 1and1
view http://investigate1and1.blogspot.com
submitcomments@yahoo.com
My case is based on having paid for 173 domains and being locked out of my account on the basis that 1and I claim I closed my account.
Part 2 of my case is Consumer advocates should protect the public and
respond deligently to a fair and just request. Read the contract and
scrutenize it to see if it is in fact legal.
If it is not , do like the Better Business Bureau and classify the company as having an unsatisfatory report and stop them .
Submitted By : Fern Dumas
Submitted From : Web Hosting Jury
Submiter IP : 76.101.92.107 
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Date Submitted : April 8th, 2007
Length of time hosted by this company : 1 - 3 years
Overall Rating : 4 out of 5
Reliability : 4 out of 5
Support : 4 out of 5
Pricing : 4 out of 5
Verdict : I am at awe with all the bad things I hear about this how, and I tell you why.

I have been through it all with them, first I sign up and then I changed my mind, and they gave me my money back, NO problem.

I have also been jumping between packages like there were no tomorrow, NO problem.

I always get support via email within a couple of hours, and I rarely experience downtime.

I think that some people are a little cranky and expect a little too much for their money.

1and1 is GREAT
Submitted By : DigitalBrian
Submitted From : Web Hosting Jury
Submiter IP : 74.67.142.243 
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Date Submitted : March 29th, 2007
Length of time hosted by this company : 1 - 6 months
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 5 out of 5
Verdict : I chose 1and1 for the price, just like everybody else. Simple web hosting was no big deal and I loved the ease of configuring email addresses. Then I decided to move my other domains over to them. We host our own server and I just needed the 1and1 nameservers to point to our server's ip address. Well, things went very bad the second the switch happened. For some reason, 1and1 nameservers will not use the settings I correctly entered into the dns configuration panel. I spent hours on the phone with them. I can't tell you how much I loved having to wait on hold for 30 mins, then spend 15-30 mins explaining the same problem to some new "tech", wait another 20-30 mins for them to realize it really is a problem with 1and1 servers and not my server. I was so aggravated each time some customer "service" rep told me that "This is not a 1and1 issue" only to have them realize it is their fault an hour later. I said, explicitly, that they are putting me out of business. They simply did not care. So I am pursuing legal action against those idiots, and anyone who wants to join me, can.
Submitted By : jjmed
Submitted From : Web Hosting Jury
Submiter IP : 68.43.232.15 
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Date Submitted : March 25th, 2007
Length of time hosted by this company : More than 3 years
Overall Rating : 3 out of 5
Reliability : 4 out of 5
Support : 1 out of 5
Pricing : 5 out of 5
Verdict : I have used 1 and 1 for a lot of years for various domains that I host. When the sites are up and running the service is great. I find it very reliable and quick. Pricing is also very good. I have just taken a step further and signed up for one of their hosted servers.

I changed my password from the default one supplied by 1and1 and now I can't access my website. There support is absolutely useless. They couldnot understand the fault despite me explaining it to them and they said that all they could offer was a password reset which would take 48hrs !!!!!!!

48hrs for a password reset. They informed that they are very busy and it will take this long. Their IT support team have a little technical knowledge. I am an IT consultant and if any of the support guys worked for me at my company I would sack them. I am surprised they do not get sued as the technical support dept is neither technical or offer any support.

You only find out how good a service is when something goes wrong and these are beyond hopeless.

If your business relies on a web presence do not use these jokers !!
Submitted By : Jason
Submitted From : Web Hosting Jury
Submiter IP : 86.148.31.185 
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Date Submitted : March 15th, 2007
Length of time hosted by this company : More than 3 years
Overall Rating : 2 out of 5
Reliability : 2 out of 5
Support : 1 out of 5
Pricing : 4 out of 5
Verdict : I have been with 1and1.com for several years. Great price - terrible customer service. Although they have a 99.99% Uptime Guarantee - try to find details about it - they don't exist. My site has been down several times in the last 72 hours and now has been down for almost 20+ hours. I called technical support - wait on hold for 20 minutes - then told that they are aware of the problem and the issue was caused by a new server - so much for their new state of the art server room. They promised site would be back up shortly - but of course they were wrong. Once the site is back up I am definitely investigating moving everything to a different host.
Submitted By : iplaw
Submitted From : Web Hosting Jury
Submiter IP : 12.161.100.29 
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Date Submitted : March 11th, 2007
Length of time hosted by this company : 1 - 3 years
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 5 out of 5
Verdict : My 1AND1 HORROR STORY: After years of fairly happy service (bad customer service, but great price, speed and up time), last month we hit a bump. A big one. Our shared NT server failed a 8am one day. gone with the wind. 3 days later (while server was still down) we have been informed that all files, all databases EVERY SINGLE FILE ON THE SERVER WAS GONE FOREVER. gone from the server, gone from the raids, gone from the backup. To top it all, one week later the server is still not working (we have moved away) and they are simply ignoring our email, calls and requests for assistance. (mail is still with them)
I have no words to describe the luck of professional integrity of this people. I can accept that, in the event of a mayor hardware failure, a hosting provider loses some files. What i can't accept is that they wouldn't assist customers to get back on their feet after loosing all their files, including customer's databases with order status!

1AND1 is good if you have 10 pages website and you don't need customer assistance. if you run a business, you should consider a hosting where admins can be reached by phone.
Submitted By : mario
Submitted From : Web Hosting Jury
Submiter IP : 69.112.199.130 
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Date Submitted : March 10th, 2007
Length of time hosted by this company : 1 - 3 years
Overall Rating : 1 out of 5
Reliability : 2 out of 5
Support : 1 out of 5
Pricing : 2 out of 5
Verdict : I just want to make sure I have vented at the consistant 30 to 60 minute waits for support. There is no live chat e-amail. You will waste hours of valuable time and will sometimes not get through...I have never been so upset with a company as I am with 1and1 they need to change their name to 0and0.

There are to many other issues to list. Please do yourself a favor and avoid using them.

I changed my commerce site to Monster Commerce and I get a live clear speaking representative that knows what they are doing and they are authorized to get habds on and resolve the problem. they stay with you until it is fixed and they answer there suopport lines in 4 minutesor less!
Submitted By : NicholasJ
Submitted From : Web Hosting Jury
Submiter IP : 24.16.148.182 
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Date Submitted : March 5th, 2007
Length of time hosted by this company : 6 - 12 months
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 1 out of 5
Verdict : I was their customer for almost a year and I decided to cancel my account due to some reasons:
1. I found a cheaper web hosting
2. 1and1 customer service sucks. They keep you on hold for at least 30 minutes
3. They do not know how to handle customers.

Before transferring to my new web hosting, I cancelled my account about 3 weeks from my next billing cycle. I called their customer support and verified everything that if I cancel now, should I still be able to access my remaining weeks of my account until it expires. And the person said "yes".

But after confirming my cancellation, I wasn't able to access my account and the technical department told me that once you acknowlege your cancellation, your account is still active but I your account is locked. This means that you cannot access your files anymore.

I don't know what's their problem why they need to lock your account. You already have paid for it and there will be no harm if you cancel the account prior to renewal.

So, my advice is, before you cancel your account with 1and1, you have to make sure that you have deleted or backed up all your files prior to cancelling your account with them.

I DO NOT RECOMMEND 1AND1 TO ANYBODY.
Submitted By : Mike
Submitted From : Web Hosting Jury
Submiter IP : 67.181.97.102 
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Date Submitted : March 1st, 2007
Length of time hosted by this company : 1 - 3 years
Overall Rating : 4 out of 5
Reliability : 4 out of 5
Support : 4 out of 5
Pricing : 5 out of 5
Verdict : I'm very surprised at these reviews, I've rarely had problems. Every now and then the e-mail isn't available, but it's not unavailable for a long time, and it's not a huge deal. I think the only reason I gave a 4 out of a 5 on support is that I'm coming from Clook, which had an average response time of a little over a minute (no joking).

I was roped in with the 3 free year promo, then upgraded to a business account and host for a few different websites with no problem. I've recommended 1and1 to several clients with no problems.

All in all, my experience has been good.
Submitted By : Chris
Submitted From : Web Hosting Jury
Submiter IP : 68.80.22.212 
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Date Submitted : March 1st, 2007
Length of time hosted by this company : 6 - 12 months
Overall Rating : 2 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 5 out of 5
Verdict : 1And1 has lost us as a customer!
We suffered our second major outage this year and our site has been down a total of more than 50 hours in both January and February. It is obvious that 1and1 cannot adequately support their systems and customers. The 99.99% guaranteed uptime promise is an absolute lie.
I have had horrible experience with technical support. Waiting on phone hold for 30+ minutes, getting comical feedback from people who have no idea what to do except send an "email to the Admin dept", and pitiful slow response to the resolution of our problems. These are completely unacceptable business practices.
Advice: Pay a little more money and get a reliable service if your business Web presence is important to you at all. Our experience has cost us $$$ in lost business revenue.
Submitted By : greg
Submitted From : Web Hosting Jury
Submiter IP : 208.51.59.136 
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9.82 out of 10 based on 69 customer reviews - read reviews
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Date Submitted : February 23rd, 2007
Length of time hosted by this company : 1 - 6 months
Overall Rating : 1 out of 5
Reliability : 2 out of 5
Support : 2 out of 5
Pricing : 5 out of 5
Verdict : 1and1.com is a scam.
I have been with 1and1 for almost a month and would like to say several things...
1. They have NO file manager - FTP is the ONLY way to go.
2. They charge you 7 bucks for shipping on software that is included in your account
3. As soon as you discontinue 1and1 they disable your software keys so you can't use the "free" software any more.
4. If you try to quit in the 90 day trial period they claim that you CANNOT QUIT 1AND1 BECAUSE YOU got the software already AND you are locked into a 1 year term, even if you paid for 3 month incriments.

DO NOT GO WITH ONE AND ONE! PAYING FOR THE SOFTWARE LOCKS YOU INTO A 1 YEAR AGREEMENT!
Submitted By : hyperwebmaster
Submitted From : Web Hosting Jury
Submiter IP : 68.72.143.156 
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Date Submitted : February 23rd, 2007
Length of time hosted by this company : 1 - 3 years
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 3 out of 5
Verdict : 1and1 decided to go through a major upgrade on MOnday bringing all of the servers down and trashing the websites. They also decided to stop supporting DotNetNuke so our DotNetNuke no longer worked on their servers. There was ZERO warning about this update and needless to say our site has been down for several days while trying to get moved to another host.

DNN screwed the pooch on this one, total complete garbage. How can they decide to stop supporting one of the largest open source portal systems and NOT tell anybody. Major screw up on their part, I would NEVER recommend them.
Submitted By : Doug
Submitted From : Web Hosting Jury
Submiter IP : 72.240.233.238 
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Date Submitted : February 22nd, 2007
Length of time hosted by this company : 1 - 6 months
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 5 out of 5
Verdict : I am a frusterated "1 and 1" email account user that has lost many important email addresses and emails because of being told the wrong thing by SEVERAL diffrent technicians !! All of the email accounts under my domain were deleted because I was told the wrong thing by two diffrent "1 and 1 technicians" !!!! It is a good deal and now, I know why !!!!
Submitted By : FRUSTERATED
Submitted From : Web Hosting Jury
Submiter IP : 76.177.110.152 
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Date Submitted : February 21st, 2007
Length of time hosted by this company : 1 - 3 years
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 2 out of 5
Pricing : 3 out of 5
Verdict : Absolutely terrible experience from Feb 14 and still ongoing today Feb 21.
Our email mailboxes at 1and1 stopped working, and gave senders messages about unknown mailboxes. This after they had been working for the last year and a half with no problems.
1and1 support was abysmal, even suggesting that maybe my Blackberry was causing the problem - after I had sent them an email from my black berry based on a totally different mail host.
They totally ignored error messages I had sent them and at one time explained that they were migrating mail servers to Kansas City.
Neverthe less they refused to let me speak to any kind of escalation support and their best suggestion was to find my "POP" client and turn the machine off. All this after I had explained that all my email was through IMAP and that even the webmail access to the mail box was showing no email.

We are totally frustrated - and are losing money hand over foot at a restaurant that takes 100s of orders and reservations via email.
Pissed as hell'

Submitted By : bostonRestaurant
Submitted From : Web Hosting Jury
Submiter IP : 24.128.33.250 
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Date Submitted : February 21st, 2007
Length of time hosted by this company : 1 - 3 years
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 2 out of 5
Pricing : 3 out of 5
Verdict : Absolutely terrible experience from Feb 14 and still ongoing today Feb 21.
Our email mailboxes at 1and1 stopped working, and gave senders messages about unknown mailboxes. This after they had been working for the last year and a half with no problems.
1and1 support was abysmal, even suggesting that maybe my Blackberry was causing the problem - after I had sent them an email from my black berry based on a totally different mail host.
They totally ignored error messages I had sent them and at one time explained that they were migrating mail servers to Kansas City.
Neverthe less they refused to let me speak to any kind of escalation support and their best suggestion was to find my "POP" client and turn the machine off. All this after I had explained that all my email was through IMAP and that even the webmail access to the mail box was showing no email.

We are totally frustrated - and are losing money hand over foot at a restaurant that takes 100s of orders and reservations via email.
Pissed as hell'

Submitted By : bostonRestaurant
Submitted From : Web Hosting Jury
Submiter IP : 24.128.33.250 
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Current No.1 User Rated Web Host
HostGator
Overall Rating:
9.82 out of 10 based on 69 customer reviews - read reviews
Exclusive Coupon: Use coupon code 'crazygator25' during checkout to get 25% Off. 
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Date Submitted : February 21st, 2007
Length of time hosted by this company : 1 - 3 years
Overall Rating : 2 out of 5
Reliability : 3 out of 5
Support : 1 out of 5
Pricing : 4 out of 5
Verdict : I've used 1and1's "business" hosting package for over a year and hadn't seen anything which truly justified their undeniably poor reputation--until recently. After some confusion with billing, 1and1 locked me out of my account and disabled my domains--without any warning. When I called for an explanation, I had a first-hand encounter with 1and1's famous customer service: uninformed customer reps, a manager who was curt and mumbled into the phone.

As an organization, 1and1's people skills are stunningly poor.
Submitted By : snoodle
Submitted From : Web Hosting Jury
Submiter IP : 67.153.184.234 
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Date Submitted : February 19th, 2007
Length of time hosted by this company : 1 - 6 months
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 1 out of 5
Verdict : Why You Shouldn't Use 1and1's Hosting Services? BECAUSE THEY HAVE NONE!

The worst web hosting experience our Company has ever endured! Our corporate website was down for nearly a week, and the Technical support was a pure joke.

Do not ever consider using 1and1's hosting services...Because their services or the lack thereof are inconsistent, and pathetic.

Submitted By : 1and1_SUCKS
Submitted From : Web Hosting Jury
Submiter IP : 71.216.77.57 
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Date Submitted : February 19th, 2007
Length of time hosted by this company : 1 - 3 years
Overall Rating : 1 out of 5
Reliability : 2 out of 5
Support : 1 out of 5
Pricing : 3 out of 5
Verdict : Root server reliability is pathetic. If your business depends on your web and application server being online 99.999 of the time, don't use 1and1. I had a root sever become in accessible twice in the last two weeks. 1and1 ssh serial access does not work and sever re-image tool took over 36 hours to complete. When the re-image completed, the kernel was missed compiled and I could not run shorewall firewall software. The second re-image is still not done and will be at the 48 hour mark at 5 PM. What a joke!
Submitted By : kato
Submitted From : Web Hosting Jury
Submiter IP : 72.197.111.120 
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Date Submitted : February 16th, 2007
Length of time hosted by this company : 6 - 12 months
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 1 out of 5
Verdict : I have a 11 domains with 1and1. This week, various domains have been down 6 out of the 7 days for at least a few hours. Twice this week, performa.net has been down. Performa.net is their MySQL server. Billing is a joke. I cannot begin to describe to you the time involved in me getting them to bill my credit card for this quarters hosting fees. I get plenty of threatening emails wanting to shut down my account, but no billing. I call, I email, I finally get results after several calls and quite a few emails. The tech support is bad beyond belief. They lie and do what ever they can to get you off their back. They don't resolve the issue either. 1and1 does NOT allow file transfers over 2GB. You have to back up large sites a few directories at a time. You cannot upload DVD size files to your web space. A very sad business enterprise.
Submitted By : The B-Man
Submitted From : Web Hosting Jury
Submiter IP : 70.176.106.244 
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Date Submitted : February 14th, 2007
Length of time hosted by this company : 6 - 12 months
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 3 out of 5
Verdict : I will NEVER use 1 and 1 hosting again! My website is down on average 2 out of 7 days of the week. Today alone it has been down for 7 hours and counting. I HATE 1 and 1 and their awful customer support. I told them I wanted to cancel my account and they were actually excited, not the least bit upset about losing a customer, and I had faster luck cancelling than actually getting something fixed. NEVER USE THEM!
Submitted By : John
Submitted From : Web Hosting Jury
Submiter IP : 24.131.235.161 
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Current No.1 User Rated Web Host
HostGator
Overall Rating:
9.82 out of 10 based on 69 customer reviews - read reviews
Exclusive Coupon: Use coupon code 'crazygator25' during checkout to get 25% Off. 
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Date Submitted : February 13th, 2007
Length of time hosted by this company : 6 - 12 months
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 5 out of 5
Verdict : 1and1 Internet , where are my 173 domains, which I paid you for and which are registered to me. Iand1 Internet locked my account and took all my domains off the Internet at their sole discretion.
I have filed a series of complaints and I am appealing to the Attorney General , of The Commonwealth of Pennsylvania , Hon. Tom Corbett , to investigate the legality of their contract .1and 1 T&C requires you waive your rights to class actions and trial by jury for $5.95 . You will find a lot of broken links if you search 1and1 class actions at Yahoo! They are mostly mine and they were taken off the Internet by 1and1 . Very good silent tools , enough to send a terrific subliminal message in this particular class action category "subdued "
Drop by,
http://1and1classactions.com
http://1and1complaints.com

Now as to the review : 1and1 Internet is proud of their reputation as the world's number 1 host and they do promise a 100 percent Satisfaction Guarantee. Have you heard enough ?
Submitted By : Fern Dumas
Submitted From : Web Hosting Jury
Submiter IP : 65.34.116.14 
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Date Submitted : February 10th, 2007
Length of time hosted by this company : 1 - 3 years
Overall Rating : 2 out of 5
Reliability : 2 out of 5
Support : 1 out of 5
Pricing : 5 out of 5
Verdict : 1and1 can offer unbeatable prices because they are one of the largest hosting companies in the world, however their support is not up to par with their size. We have had an HTTP Error 500 problem on our website (every domain, every PHP application, every 10-20 minutes for ALL users) for almost two month now and have had no luck getting any help from support. They have offered us 3 months free service as a compensation - but what good is free service if it doesn't work? So far we've spent over 5 hours on the phone and a dozen emails, after providing them with all the stupid irrelevant information they said their troubleshooting guide suggested we get - we are getting only excuses.

In summary: They are very cheap. Good servers until something goes wrong. Something goes wrong - might as well look for another hosting. 1and1 support is ignorant and incompetent and is on the "have you tried refreshing the page" level of expertise.
Submitted By : Wiedzmin
Submitted From : Web Hosting Jury
Submiter IP : 154.20.217.106 
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Date Submitted : February 1st, 2007
Length of time hosted by this company : 1 - 6 months
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 4 out of 5
Verdict : I am not going to say anything different about 1and1 than anybody else who has taken the time to write a review. Their customer service is terrible. My ecommerce site has been down twice this week alone and on two separate occassions for 2-3 days at a time.

I have only been with 1and1 for 2 months but I wish I had found webhostingjury.com before I signed up as it would have saved me many many problems. Take everybody's advice here and DO NOT sign with 1and1.

The best part is they send you a feedback form each time you call them asking how their "service" is. This was my response today:

Your service is absolutely aweful. You are unable to keep my website online for more than a few days at a time with out the server going down. I am unable to talk directly to a supervisor to get an answer to why this is happening. Once I have made a backup of my site and found a new host I will be taking my business elsewhere. I will not be recommending your service to anyone, in fact I will actively be telling people not to use your company. Put that up on your testimonial page!
Submitted By : Steve
Submitted From : Web Hosting Jury
Submiter IP : 67.40.159.129 
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Date Submitted : January 31st, 2007
Length of time hosted by this company : 1 - 6 months
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 1 out of 5
Verdict : Take your business elsewhere.
1and1 is dishonest. If you try and cancel your service they will bill you for an entire year anyway. Call your credit card company and file a complaint if you have had a similar experience.
Small business owners deserve better than this.
Submitted By : Achilles
Submitted From : Web Hosting Jury
Submiter IP : 72.81.178.170 
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Date Submitted : January 29th, 2007
Length of time hosted by this company : 1 - 3 years
Overall Rating : 5 out of 5
Reliability : 5 out of 5
Support : 4 out of 5
Pricing : 5 out of 5
Verdict : Your mileage may vary, but I've been with 1and1 for years and have found them to be very reliable. I have the "root" server package which means I do all the software installs and maintenance, and the only time when the site has been down has been due to various problems not of their making. And the web "reboot" feature has performed flawlessly for me and has saved my bacon more than once. One caveat -- I haven't had need to use their tech support in some time (a testimonial in itself, I suppose), so I don't know how that is now. But when I last used it, it was worth a 4.
Submitted By : Roy
Submitted From : Web Hosting Jury
Submiter IP : 128.48.204.155 
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Current No.1 User Rated Web Host
HostGator
Overall Rating:
9.82 out of 10 based on 69 customer reviews - read reviews
Exclusive Coupon: Use coupon code 'crazygator25' during checkout to get 25% Off. 
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Date Submitted : January 29th, 2007
Length of time hosted by this company : 6 - 12 months
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 1 out of 5
Verdict : Absolute Rubbish. They're trying to bill me for another years service when I cancelled before the invoice date. A completely fraudulent company. I'm letting my bank deal with this and thinking about filing in the small claims court. Stay clear...be warned.
Submitted By : Ray Mers
Submitted From : Web Hosting Jury
Submiter IP : 129.67.64.171 
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Date Submitted : January 25th, 2007
Length of time hosted by this company : 1 - 6 months
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 4 out of 5
Verdict : I try to be fair and evaluate all the factors. 1and1 Internet does not have the support of the better business bureau, they are classifeied as unsatisfactory and my experiences with them is nothing less than a disaster. If you want a detailed report http://1and1group.blogspot.com has a lot of pertinent information from myself and many other people who shy away from 1and 1 Internet for a variety of reasons. If the choices went from zero out of five I could have adequately expressed my overall analysis
Submitted By : pixles
Submitted From : Web Hosting Jury
Submiter IP : 67.8.60.135 
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Date Submitted : January 23rd, 2007
Length of time hosted by this company : More than 3 years
Overall Rating : 2 out of 5
Reliability : 2 out of 5
Support : 1 out of 5
Pricing : 3 out of 5
Verdict : 1&1 used to be fine - all worked as it should, support was UK based and answered your questions in a reasonable amount of time. Over the last two years the support has become dreadful - non uk based and without any technical or communications skills.

email problems for the last month - if you can access your mail box the mail is often delayed by 12 hours or more. also the webmail system doesn't work all the time.

I'm looking for a new host and would be happy to pay more for improved service and reliability. If you need reliable hosting i suggest avoiding 1&1 at all costs.
Submitted By : Jackblack
Submitted From : Web Hosting Jury
Submiter IP : 81.77.79.107 
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Date Submitted : January 19th, 2007
Length of time hosted by this company : 6 - 12 months
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 4 out of 5
Verdict : Horrible customer service!!! Unreliable!!! Stay away!!!
Submitted By : Vasy48
Submitted From : Web Hosting Jury
Submiter IP : 67.160.247.54 
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Date Submitted : January 18th, 2007
Length of time hosted by this company : 6 - 12 months
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 3 out of 5
Verdict : 1and1 has the WORST customer service I have ever seen. Their reps are snotty and rude. If you have a billing problem, you might as well just shoot your computer.
Submitted By : nono
Submitted From : Web Hosting Jury
Submiter IP : 150.135.15.211 
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Current No.1 User Rated Web Host
HostGator
Overall Rating:
9.82 out of 10 based on 69 customer reviews - read reviews
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Date Submitted : January 17th, 2007
Length of time hosted by this company : 1 - 6 months
Overall Rating : 2 out of 5
Reliability : 1 out of 5
Support : 2 out of 5
Pricing : 3 out of 5
Verdict : I am writting this review to let people know that today - 17 Jan 2007 - is the 3rd day without email. Everytime I phone 1and1.co.uk it's the same story - it will be good in 3 hours. I'm missing client's emails and potential business. Very poor.
Submitted By : martin99
Submitted From : Web Hosting Jury
Submiter IP : 87.194.72.19 
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Date Submitted : January 15th, 2007
Length of time hosted by this company : 1 - 3 years
Overall Rating : 4 out of 5
Reliability : 5 out of 5
Support : 4 out of 5
Pricing : 5 out of 5
Verdict : Review also posted to besthostratings.com, broadbandreports.com.

I've had their inexpensive Home Linux package for about 2 years now. I've seen a good number of negative user reviews on 1and1, but I cannot relate to their complaints.

tech support: Their English isn't the best, but they generally know what they are talking about.

My website was recently hacked (do to my own lack of PHP knowledge). I knew that my 1and1 package was advertised as having a daily backup, but I was skeptical. I called their tech support, and within a day I had a 48-hour-old backup restored to my FTP account.

1and1 has great package features and pricing. At very rare times their mail servers have issues, but 99.9% of the time everything's great with them. FTP and web downloads from my site are very fast (I'm using a cable modem at 10mbps download speed). I would definately reccomend them.
Submitted By : John D.
Submitted From : Web Hosting Jury
Submiter IP : 74.67.248.123 
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Date Submitted : January 12th, 2007
Length of time hosted by this company : 1 - 6 months
Overall Rating : 1 out of 5
Reliability : 3 out of 5
Support : 1 out of 5
Pricing : 5 out of 5
Verdict : For 1and1.com I had problems. Had the account for around 30 days and cancelled because they did not include the free domain name. I was planning to re-open the account and have them repurchase the domain name as the hosting included this. But then I was sent numereous emails claiming non payment and they would take my account into collections. It took over 6 months to try to clarify that I only had the account for 30 days within their trial period. They kept insisting I needed to pay until I wrote to them that I would report them for false advertisement and fraud. They were just plain rude. I originally had the intentions to re-open the account but after this bad experience I decided to stay away. I am wondering who is behind 1and1.com? Are they some crooks or stingy people who concentrate so much on money that they forgot what customer service is about. Their prices are certainly attractive but they dont hold their promises. I think it's time that someone look deeper into this company to protect other innocent victims.
Submitted By : peter
Submitted From : Web Hosting Jury
Submiter IP : 222.67.201.196 
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Date Submitted : January 12th, 2007
Length of time hosted by this company : 1 - 6 months
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 1 out of 5
Verdict : I signed up for the 50% off deal. There was a 90 day guarantee on the home page. I tried to cancel and found out that the guarantee does not apply to the promotion. Misleading advertising!!

The IP address does not work. I could not understand the tech support person due to the foreign accent. I have emailed several times but no reply.
Submitted By : teresa
Submitted From : Web Hosting Jury
Submiter IP : 148.78.243.24 
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Date Submitted : January 11th, 2007
Length of time hosted by this company : More than 3 years
Overall Rating : 2 out of 5
Reliability : 4 out of 5
Support : 1 out of 5
Pricing : 3 out of 5
Verdict : Be very careful if you try and cancel - you MUST make sure you cancel ALL contracts ...

I wanted to start a new account with them, so I cancelled my old one. I got emails through that suggested to me that all was fine and it had all been done ok.

They are now threatening to take me to court for 78 GBP - the old contract renewed.

When I phoned billing a rather snotty girl told me I had not actually cancelled the hosting contract .... only the domains. As far as I was aware it was 'cancelled' and that was that...why would I keep empty hosting space?!?

Anyway, if you are not 'techie' minded and aren't quite sure of terminology like I was ... be very, very careful and make sure you follow their procedures to the letter, keep copies of any correspondence - print out your T&Cs.

Not happy at all. I have been with 3 other web hosting services, and not had any problems like this.

On a positive note, the 1&1 tech support was always helpful and good service.

Submitted By : not-happy
Submitted From : Web Hosting Jury
Submiter IP : 172.188.148.229 
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Current No.1 User Rated Web Host
HostGator
Overall Rating:
9.82 out of 10 based on 69 customer reviews - read reviews
Exclusive Coupon: Use coupon code 'crazygator25' during checkout to get 25% Off. 
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Date Submitted : January 9th, 2007
Length of time hosted by this company : 1 - 3 years
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 4 out of 5
Verdict : I have used 1and1 for several web sites over the past 2 years. My main site has been off-line multiple times with the last one lasting days. I did get an email on that one. I started a community site and used their website builder. The server crashed and the ability to admin the content stopped. After 6 days of calling almost daily, writing emails to their complaint address I finally got a supervisor to admit that they couldn't restore the site. I asked if they could get the files and they said yes (not shown up yet). The offered no help, put me off and were in essence worthless.

Suggest that one strongly consider another provider and avoid them.
Submitted By : Dryland
Submitted From : Web Hosting Jury
Submiter IP : 24.20.11.79 
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Date Submitted : January 8th, 2007
Length of time hosted by this company : 1 - 6 months
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 4 out of 5
Verdict : If I could give this company a 0 I would. The worst hosting company in the world. I have been down so many times and probably lost many clients because of it. DO NOT USE THESE GUYS!!!!!!!.
Submitted By : Donavan
Submitted From : Web Hosting Jury
Submiter IP : 24.79.87.158 
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Date Submitted : January 5th, 2007
Length of time hosted by this company : 6 - 12 months
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 1 out of 5
Verdict : I have used 1and1 for almost a year now and it has been a terrible experience. Customer support is almost non-existant and my site was down many many times with no explanation. The only time customer support actually got back to me (over 72 hrs later) they only answered 1 of many questions I asked and all they gave me was another phone number to tech support. BUYER BEWARE! DO NOT USE 1AND1 WEB HOSTING!!
Submitted By : Castro
Submitted From : Web Hosting Jury
Submiter IP : 70.68.182.234 
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Date Submitted : December 25th, 2006
Length of time hosted by this company : 1 - 6 months
Overall Rating : 1 out of 5
Reliability : 2 out of 5
Support : 1 out of 5
Pricing : 3 out of 5
Verdict : As the old saying goes, you get what you pay for. This company is ABSOLUTLEY TERRIBLE. The support stinks, the servers are SLOW...I cancelled this within the first day of having them as a host. I then went to another host only to find out, they are linked to 1and1, so be careful when signing up with other hostings. Most are affiliated with each other. Stear clear!!!
Submitted By : Jen
Submitted From : Web Hosting Jury
Submiter IP : 68.205.82.90 
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Date Submitted : December 21st, 2006
Length of time hosted by this company : 1 - 6 months
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 3 out of 5
Verdict : Absolutely the worst customer service I've experienced since the internet was invented. I bought my domain and was unable to publish my wensite with the provided software, then the comments feature on their blogging software wouldn't work, still doesn't, and finally their software wouldn't allow me to change my name servers. It took over three weeks for this "feature" to be fixed.

Run, Run away very fast from anything having to do with this company. Absolutely the worst. NO sense of urgency or ownership. Simply Horrendous.
Submitted By : Joe
Submitted From : Web Hosting Jury
Submiter IP : 208.54.15.1 
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Current No.1 User Rated Web Host
HostGator
Overall Rating:
9.82 out of 10 based on 69 customer reviews - read reviews
Exclusive Coupon: Use coupon code 'crazygator25' during checkout to get 25% Off. 
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Date Submitted : December 20th, 2006
Length of time hosted by this company : 1 - 6 months
Overall Rating : 3 out of 5
Reliability : 1 out of 5
Support : 2 out of 5
Pricing : 4 out of 5
Verdict : After spending the weekend moving all of my domains to 1and1, their servers went down on the following Monday for over a day. Their e-mail support response is terrible (within 2-3 days), but the phone support is typically within 5 minutes. Their support staff are from Asia, and as the saying goes "you get what you pay for," I can see why most US companies are moving their call centers back here (they don't seem to ever understand the problem). It's been a month and a half now and once again all of my domains are down again for over 24hrs, and their still working on it. Anyone who is doing any type of business on the internet should stay away from 1and1, they are absolutely unreliable, and when their servers go down (once a month), they will stay down for at least 24 hours at a time (I used to be able to restore a completely down server within 3 hrs, but they appear to not have invested in good equipment/technical people). If you have a personal site, they are a very good value for the money.
Submitted By : Jon
Submitted From : Web Hosting Jury
Submiter IP : 68.145.177.54 
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Date Submitted : December 18th, 2006
Length of time hosted by this company : Less than 1 month
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 5 out of 5
Verdict : We signed up with 1 and 1 about a week ago. The first few days were fine, and we got the site up and running perfectly. Then about 4 days ago the site went down, and we could not access it or our files at all. The first phonecall 10 hours after it went down they said it was a "server reboot". The second phonecall later that day said it was a "minor issue" wnd would be fixed in a few hours. Late that night we called again and were told it was a "massive hardware failure" but would be back up "soon."

It has now been 4 days and many calls to their support line. Every time they tell us it will be back up "soon." We even got an e-mail yesterday morning saying that the issue was resolved and that we should be able to get to our site again. 7 hours later the site was still not up, and we called again, only to be told that they were copying the files over and that our site would be up within 2 hours. About 24 hours later it is still not up, and they are still saying "soon."

Horrible customer service. Horrible reliability. Do not use this place.
Submitted By : Patty
Submitted From : Web Hosting Jury
Submiter IP : 208.232.216.51 
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Date Submitted : December 17th, 2006
Length of time hosted by this company : 1 - 6 months
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 3 out of 5
Verdict : I've used many different hosting companies and 1and1 is easily the worst experience I had to date. I signed up for sharepoint hosting and ASSUMED that a big name like 1and1 would mean better support. First off, it took 4 days for them to get the site up when it is supposed to be immediate. They also blamed me for it not working which was ridiculous and unnecessary. I suppose it was something with the way I used my credit card to send them my money that BROKE the account. Anyways, the sharepoint version was not the one I wanted (new version is out and they are still running 2.0) and it was not clear on their site which version they were running. I took the 90 day guaranteed money back. When I found out I could not transfer my domain because it was under 60 days old I also found out just how bad their service is. They refused to do a simple name server update to allow me to control the domain that I have PAID for, it was not part of the money I got back. They did not deliver and hijacked my domain to boot. I too wish I read these reviews first.
Submitted By : Adam
Submitted From : Web Hosting Jury
Submiter IP : 24.86.110.245 
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Date Submitted : December 13th, 2006
Length of time hosted by this company : 6 - 12 months
Overall Rating : 3 out of 5
Reliability : 2 out of 5
Support : 1 out of 5
Pricing : 3 out of 5
Verdict : Technical support is terrible - outsourced and out of touch. Now been without my backup server and all my business critical backups for 72 hours. For the last 48 hours they have "been rebuilding the server".

Don't bet your business on 1and1. If you have a business critical website, go elsewhere.
Submitted By : firstfoot
Submitted From : Web Hosting Jury
Submiter IP : 86.131.213.72 
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Date Submitted : December 12th, 2006
Length of time hosted by this company : 6 - 12 months
Overall Rating : 1 out of 5
Reliability : 1 out of 5
Support : 1 out of 5
Pricing : 3 out of 5
Verdict : Price may be low, but value is very low. They have the worst customer service in the industry. You will get off the phone with nothing solved, frustrated and wondering why you decided to go with 1and1 in the first place. Oh yeah! The price! It's cheap(meaning bad) and not worth saving a buck or two. If you are researching companies to provide hosting and domain management please consider using another provider. You'll be glad you did.
Submitted By : D
Submitted From : Web Hosting Jury
Submiter IP : 24.186.77.87 
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Date Submitted : December 4th, 2006
Length of time hosted by this company : More than 3 years
Overall Rating : 5 out of 5
Reliability : 4 out of 5
Support : 3 out of 5
Pricing : 4 out of 5
Verdict : Overall a good web site
Submitted By : John
Submitted From : Web Hosting Jury
Submiter IP : 218.111.60.111 
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