Ace-host Review, User Reviews of Ace-host

HostGator
- 350,000 MB Diskspace
- 3,000 GB Bandwidth
- Free Setup
- $4.95/month
- More Info

BlueHost
- 1,500 GB Diskspace
- 15,000 GB Bandwidth
- Free Domain & Setup
- $6.95/month
- More Info

Host Monster
- 1,500 GB Diskspace
- 15,000 GB Bandwidth
- Free Domain & Setup
- $6.95/month
- More Info

LunarPages SPECIAL COUPON!!!
1,500 GB Diskspace, 15,000GB Bandwidth
Normally $6.95/month
$4.95/month on 2 year plan - More Info
Use coupon code "SPRING"

An Hosting
- 500 GB Diskspace
- 5000 GB Bandwidth
- Free Domain & Setup
- $6.95/month
- More Info

Looking for a good hosting deal? Visit our Web Hosting Coupons page for more great discounts and special offers.

Date Submitted :

February 3rd, 2008

Length of time hosted by this company :

More than 3 years

Overall Rating :

1 out of 5

Reliability :

1 out of 5

Support :

1 out of 5

Pricing :

3 out of 5

Verdict :

I have been an Ace-Host customer for several years now, and this latest incident is the last straw. I run two web sites, both of which have been unaccessable all day. I have tried to contact the "support" staff all afternoon, but have not been able to. The so-called live chat is never live. I am always sent to a ticket submission page. This has been the case every time I have needed to contact support. When is their live chat actually live? I would venture a guess that it is NEVER live! I have to admit, when they are up, they're pretty good. I have noticed, however, that their servers do lag quite often. Their FTP is unreliable at best, and downright impossible at worst. I lost a lot of my files trying to upload one of my sites. In my opinion, Ace-Host should be used for nothing more than a host for personal pages, and then only if you don't plan on hosting any large files because you'll never get them uploaded. Then, if you do manage to get them uploaded, your page may or may not actually load. I'm one thoroughly disappointed customer, and as soon as I am able, I will be transferring my accounts elsewhere!

Submitted By :

Andy

Submitted From :

Web Hosting Jury

Submiter IP :

70.125.84.42

Add new response or edit existing response

Date Submitted :

January 17th, 2008

Length of time hosted by this company :

6 - 12 months

Overall Rating :

1 out of 5

Reliability :

1 out of 5

Support :

1 out of 5

Pricing :

1 out of 5

Verdict :

I have had a very terrible experience with this company. After signing up with them, I was unhappy with their services so I signed up with a different company and submitted an email to cancel my service. Any other company would have cancelled the service after receiving an email to cancel from their client or replied to me to let me know that I need to log on their website and submit a specific form. Two years later, I receive an invoice and so I go investigating and realized that the account was not cancelled. I tried logging onto the website account pages and find a difficult to find form that I submitted to cancel the account, but apparently I was cancelling for hosting for the next renewel term two years from now because I was still charged on my credit card. I didn't realize it though because the date was not clear on the cancellation form. They refused to refund the entire money and so I went through american express, but they sided with the company. so, now I am paying for hosting for two years even though they cancelled the account when I submitted a claim through american express. The company should not be allowed to keep my money. This is fraud and I will be reporting them to the better business bureau. They do not know what the term customer service means. Please do not get stuck with these people. You will regret it!!! THe automatic renewel thing is a scam. Two years from now when your term ends you will forget how to cancel and they love that because that's how they make money. It is a terrible business model.

Submitted By :

Sally

Submitted From :

Web Hosting Jury

Submiter IP :

71.110.214.128

Add new response or edit existing response

Date Submitted :

December 19th, 2007

Length of time hosted by this company :

More than 3 years

Overall Rating :

5 out of 5

Reliability :

5 out of 5

Support :

5 out of 5

Pricing :

5 out of 5

Verdict :

I have Been with ace host for over 4 years. They have amazing customer service and i have had 100% uptime.
anytime i needed any help with anything they were there in minutes to assist me.

Trust me this is probably one of the best hosting companies out there. I have used over 6 hosting companies and they are nothing compaired to ace host.

Submitted By :

william

Submitted From :

Web Hosting Jury

Submiter IP :

99.237.127.230

Add new response or edit existing response

Date Submitted :

November 12th, 2007

Length of time hosted by this company :

1 - 3 years

Overall Rating :

1 out of 5

Reliability :

1 out of 5

Support :

1 out of 5

Pricing :

4 out of 5

Verdict :

Horrible service. My biggest mistake was purchasing the 3 year deal with them. Their host speed is horrible, always resulting on not being able to display my website, or taking forever to load (this also happens to their website).

And to make matters worse, they have really bad costumer service. Don't bother contacting them, because there's never anything wrong in their end, it's always the costumers fault.

Submitted By :

Saishi

Submitted From :

Web Hosting Jury

Submiter IP :

24.205.19.2

Add new response or edit existing response

Date Submitted :

June 26th, 2007

Length of time hosted by this company :

6 - 12 months

Overall Rating :

2 out of 5

Reliability :

1 out of 5

Support :

2 out of 5

Pricing :

1 out of 5

Verdict :

Acenet's offer of lots of disc space and huge bandwidth look too good to be true, that's because the are BS. So many websites share an IP(mine had over 600 sites on it), most of the time webpages don't load and you can go days without being able to access your control panel or upload files.
Customer service is lame. If they don't like what you are asking, they simply don't respond. Why should they, they've got your money? To cancel your service, you need to fill out a webform to comply with their TOS, yet you have to ask them where to find the form on their website.
I can't wait to get my site on a real server with a legitimate company, who knows how much I've lost by being with these dirtbags.
If you go with Acenet, or Ace-Host, you're crazy.

Submitted By :

Dewey

Submitted From :

Web Hosting Jury

Submiter IP :

208.14.147.26

Add new response or edit existing response

Date Submitted :

May 3rd, 2007

Length of time hosted by this company :

6 - 12 months

Overall Rating :

1 out of 5

Reliability :

1 out of 5

Support :

1 out of 5

Pricing :

1 out of 5

Verdict :

I used them last year and they were ok for a while, however, I didn't need their service anymore and decided to cancel them. I emailed them and told them my request to cancel. Figuring everything was ok, I went about my business, only to get an email 8 months later from them telling me they could not process my invoice because my credit card was declined!

I give them a call, and they told me I never canceled the account even though I have an email record confirming that I sent them a request. They told me I never verified the "last 4 digits of my credit card", even though I never got the email explaining this because the email they sent to was the email under the hosting account which I canceled.

Any normal hosting company would just suspend and then cancel your account if they realize the credit card is being declined. These guys think it's good business practice to leave your account open and trying to charge your card every month, and when I called them to tell them they cannot think of charging me anything since I had canceled them 8 months earlier, they told me I never canceled with them and they will send me to collections 8 months for all the months I didn't pay them! What's worst, is I was not under any actual contract with these guys, they just decide to auto renew every month because they said I never officially "canceled".

I told them to go to hell because I am not gonna pay them for hosting I did not use and had canceled. Months go by, and recently I just noticed they were in fact able to get that on my credit. The collection company even went overboard and put 10 negative items on my credit report for $20 each, effectively doing their best to ruin my credit score.

I have used many hosting companies, and this is the only one I have ran into that will try to rip off a customer at any means.

I am not gonna pay them a dime, instead I will pay more to a credit repair company to disupute these items. If a customer stops paying you and there is no contract involved, most reputable companies will just suspend you your account. These people take it overboard, so make sure when you cancel you triple confirm that you did.

Better yet, don't use Ace-host!

Submitted By :

kiladen

Submitted From :

Web Hosting Jury

Submiter IP :

66.32.58.170

Add new response or edit existing response

Date Submitted :

January 7th, 2007

Length of time hosted by this company :

1 - 3 years

Overall Rating :

3 out of 5

Reliability :

4 out of 5

Support :

3 out of 5

Pricing :

4 out of 5

Verdict :

Overall I've had good service with Ace-host and I currently have 2 clients with them.

Submitted By :

Submitted From :

Web Hosting Jury

Submiter IP :

24.109.1.216

Add new response or edit existing response

Date Submitted :

December 9th, 2006

Length of time hosted by this company :

1 - 6 months

Overall Rating :

1 out of 5

Reliability :

1 out of 5

Support :

1 out of 5

Pricing :

2 out of 5

Verdict :

I tried using ace-host.net to set up a personal web page and email account for my wife, an author, in May 2004. Although we got set up and running quickly, and the price looked good, we ran into reliability problems immediately. Email was lost or bounced and the web page was down for several days during the first month. I cancelled the account and requested a refund under their 30-day policy, using the web form they provided at the time.

Not only did they not provide a refund, but one year later I got an invoice for the next year's service. I was unable to access their billing site with the password provided. I refused to pay the invoice, and several months later they contacted me, attempting to collect. Dealing with their support over this issue was an exercise in frustration, as nobody could provide an explanation for why my account had not been cancelled. I faxed in the results from submitting my cancellation request (which I had printed out at the time) but nobody seems to have received the fax or dealt with it. Each response from support seemed to be from a different person.

Do not do business with this company.

Submitted By :

Mark

Submitted From :

Web Hosting Jury

Submiter IP :

216.243.177.249

Add new response or edit existing response

Date Submitted :

September 7th, 2006

Length of time hosted by this company :

More than 3 years

Overall Rating :

5 out of 5

Reliability :

5 out of 5

Support :

5 out of 5

Pricing :

5 out of 5

Verdict :

I don't really understand the negative rep on Ace-Host. I have been with them for a little over four years now, and I am thoroughly impressed. Currently I pay something like 3$ for a multitude of features, 100Gb bandwidth and 5Gb storage. The pricing is outstanding, and I have not been able to find anything to match it.

The customer support, although, wasn't always as great as it is now. I remember when they would offer to fix a script I had installed for 20$ when it stopped working, only because they did some updates on the server without informing me (something to do with file permissions, if I remember right). This is all in the past; just recently my php script started bugging me, and tech support fixed it in minutes without any hesitation.

Reliability has evolved. During my first year with them, there was a major issue with some ass who had shot down the servers from inside the company. I lost a lot of data, as my backup was quite old. However, to make ammends they have given me a year of free hosting. I could not ask for anything better. I love these guys; they have grown a lot.

Submitted By :

liehcas

Submitted From :

Web Hosting Jury

Submiter IP :

70.23.169.167

Add new response or edit existing response

Date Submitted :

July 2nd, 2006

Length of time hosted by this company :

1 - 3 years

Overall Rating :

1 out of 5

Reliability :

1 out of 5

Support :

1 out of 5

Pricing :

3 out of 5

Verdict :

I was with AceNet for about 6 months of a one year copntract. I was extremely disappointed with the downtime, slow loading and poor support. Each time I contacted support, I was always told it was my fault the server was loading slow even though my site was only using simple HTML at the time. They claimed it was a script I was using, but this domain didn't have any scripts running in it or in any other domain that would point to it. I dropped them and moved to another host making absolutely sure I removed my billing information and checking the box so that it would not auto renew at the end of my year with them.

They charged my credit card anyway 6 months later! Removing my billing info, what were they still doing with it? I contacted them several times and never received a response. After contacting my bank, I was refunded the money and even my banks investigator was not amused with AceNet after talking with them and getting their side. I had not even been to their site for 6 months and my site was no longer loaded in the directory and yet, AceNet claimed I was a satisfied customer geting several hits a day and they had a request from me on file to renew my account. Yet, when my bank asked to see this proof, they claimed they could not do that. My bank had all copies of e-mails I sent to them and yet, AceNet claimed they never received anything from me? I use ReadNotify and was able to prove they not only received my e-mail, but opened them and even Fwd'd two of them to other people. One e-mail was opened 5 times.

Without a doubt, stay away from this one!

Submitted By :

Mike

Submitted From :

Web Hosting Jury

Submiter IP :

207.118.90.92

Add new response or edit existing response

Date Submitted :

June 27th, 2006

Length of time hosted by this company :

1 - 3 years

Overall Rating :

1 out of 5

Reliability :

1 out of 5

Support :

1 out of 5

Pricing :

1 out of 5

Verdict :

Made sure to cancel my membership SINCE 2005 and they have continued to charge me for 2 years straight and have given no means of cancellation and NO REFUND. WORST EVER! It is now 2006 and they have stolen a total of more than $200 USD. I'm thinking of taking legal action against them for doing this.

Submitted By :

mpineaul

Submitted From :

Web Hosting Jury

Submiter IP :

154.5.90.42

Add new response or edit existing response

Date Submitted :

June 2nd, 2006

Length of time hosted by this company :

1 - 3 years

Overall Rating :

2 out of 5

Reliability :

1 out of 5

Support :

2 out of 5

Pricing :

5 out of 5

Verdict :

Just look at the other reviews here. We agree totally! Ace-host is awful!

We are a reseller web host that switched to Ace-host almost 2 years ago. At the time Ace-host seemed to offer everything we needed.

I accepted the problems/issues and tried to find ways to deal with it as I know every server setup has it's problems from time time and I believe in sticking with things. With around 40 client accounts, moving would be a big deal, but not anymore. Ace-host lost our business!

Ace-host has mostly gone downhill and never made any improvements.

Let me say first: pricing is the great. For those giving a 1 out of 5, I'll assume that's just the frustration. Pricing does not get much better.

The main problems we had that should be your reason not to choose them are:

1)
Ace-host kept on removing features with out any notice and give server load as the reason. Some of things they offered and then removed include:

- Spam Assasin. Apparently replaced with something else but my spam emails soon increased greatly.
- Web Stats. They just removed it and pointed me to a free one that offered next to nothing that I would have to install for each account. No Warning At All!
- Full Site Backups. This was available in cPanel but stopped, again because of server load issues. Apparentlt they cannot put limits, only stop services.

2)
We never received any notification for anything they did. Not when features were removed. Not when they did something to a specific account, or even after they did it.

They even changed to PHP 5 without saying so causing sites to not function properly. Now I like having PHP 5 and I can deal with having to modify some sites for it, but to not even saying anything beforehand!! ???

3)
Their support, while usually quick, is never very helpful. If it is not a packaged response to some issue then they simply say it was a server load issue and that's that. They definitely do not offer helpful advice.

Ace-host constantly suprised me and never in good way. All the issues added up gave me great frustration with their service so that even the smaller things seemed bigger. But it's all about service and if you want good service or need to give your clients good service, do not use Ace-host as your provider!

There are lots of other hosts - at least try one of them first.

Thank you, I hope this is helpful.

Submitted By :

HostReseller

Submitted From :

Web Hosting Jury

Submiter IP :

64.231.233.251

Add new response or edit existing response

Date Submitted :

April 8th, 2006

Length of time hosted by this company :

6 - 12 months

Overall Rating :

1 out of 5

Reliability :

1 out of 5

Support :

2 out of 5

Pricing :

3 out of 5

Verdict :

2 words: REAL NIGHTMARE! If you hate someone recommend them acenet.

99,9% online my ass 15 offline in 6 month what about that? Got 3milliona visitors/year. No warning, no excuse, no phone service, ticket slow. Now they put me down supposly because of my forum and want me to upgrade to virtual server. All by ticket feel like am talking to a keyboard. They don't event listen to you. Cannot call them no phone. Treatent me to shoot it down again if I don't close the new group. Real reason they want me to upgrade my plan. How can i do it? . Cannot access FTP or either frontpage everything is down again! Modification are impossible to any of our 8 websites.

Today they are removed all the stats NO WARNING no back up NOthing just sended me a ready made email after i have inquired why. Less rensabilty for them more for me. They really think that customer are stupid. If i stay there i will have to upgrade 1000 pages to add a frre scrip for stats and also will have to pay since the free stas they offer a so basic.I HATE MYSELF SO MUCH TO HAVE TRUSTED THEM

Submitted By :

Daniel

Submitted From :

Web Hosting Jury

Submiter IP :

67.191.9.99

Add new response or edit existing response

Date Submitted :

January 14th, 2006

Length of time hosted by this company :

1 - 3 years

Overall Rating :

1 out of 5

Reliability :

1 out of 5

Support :

1 out of 5

Pricing :

1 out of 5

Verdict :

Ace-Host tech support is horrible. If they have problems, they will blame it on your account using excess resources or some other lame excuse. If you call for help, you get a foreigner speaking very poor english. The worst of the worst. Trust me on this.

Submitted By :

beachside

Submitted From :

Web Hosting Jury

Submiter IP :

65.5.169.230

Add new response or edit existing response

Date Submitted :

January 12th, 2006

Length of time hosted by this company :

1 - 3 years

Overall Rating :

1 out of 5

Reliability :

1 out of 5

Support :

2 out of 5

Pricing :

4 out of 5

Verdict :

Their support is friendly, they're glad to help you et cetera.

But: the hosting sucks: they claim 99,9% uptime per month (which is still about 45 minutes per month offline) but from what I've measured you get about 97%, which is 28 HOURS offline time. This is huge!

If, and I say if, you wouldnt mind the downtime: watch out: they've lost two times in one year all the mysql tables en all the email setting.

It's just horrible. They "migrate servers" two times a year, without prior notice, they shut you down because your mailbox is > 50 mb without any warning. (when signing up, you were never told that that wasn't allowed)

My advice: stay away from these guys!

Submitted By :

Jan

Submitted From :

Web Hosting Jury

Submiter IP :

81.246.156.22

Add new response or edit existing response

Date Submitted :

January 10th, 2006

Length of time hosted by this company :

1 - 6 months

Overall Rating :

1 out of 5

Reliability :

1 out of 5

Support :

1 out of 5

Pricing :

1 out of 5

Verdict :

Sounds like "grunt" works for Ace-host.

Forget these guys, they are horrible. If you are a masochist, go with them. Otherwise, use one of the better-rated hosts reviewd on this site.

Submitted By :

crankin

Submitted From :

Web Hosting Jury

Submiter IP :

63.249.108.215

Add new response or edit existing response

Date Submitted :

January 7th, 2006

Length of time hosted by this company :

1 - 6 months

Overall Rating :

1 out of 5

Reliability :

1 out of 5

Support :

1 out of 5

Pricing :

4 out of 5

Verdict :

I purchased hosting with Acenet because of the research I performed on Hosting companies. I ended up going with Acenet because I read more pros than cons, however, my experience with Acenet was a complete nightmare.

First of all, I went through the whole signup process including the telephone verification. After waiting 24 hours, I submitted a support ticket because I hadn't received my dns info. I was told that I had failed the security test and they needed me to fax over my DL and Credit Card (Front & Back). I do not have immediate access to a fax machine therefore I just asked them to cancel my account, I would look elsewhere. They told me no problem, funds would not be captured from my credit card and my account would remain inactive until I logged in to activate it, which I never did.

I purchased hosting from a new provider the same day. Within 24 hours I logged onto my online bank and seen Acenet billed me for $9.95. I immediately submitted a support ticket and asked them why I was billed after being told funds were never captured and I wouldn't be billed unless I faxed in proof of who I was. I was told I was in the wrong department and directed to the correct department. After finding the correct department I again explained the situation and the response I received was a copy and paste job of the Terms of Service. Nice customer service eh? I again, read the terms, followed the termination link and canceled the account that was never verified by me.

After all is said and done, I'm to receive $8.95 out of $9.95 back in 5 to 7 days. I'm disappointed that I was charged to begin with and highly upset that they got to keep my money after giving me the run around.

My suggestion, if it matters.... don't use Acenet. You'll get exactly what you pay for... Cheap Hosting and Cheap Customer Service!

Submitted By :

Kristy

Submitted From :

Web Hosting Jury

Submiter IP :

69.151.244.67

Add new response or edit existing response

Date Submitted :

December 7th, 2005

Length of time hosted by this company :

6 - 12 months

Overall Rating :

4 out of 5

Reliability :

4 out of 5

Support :

5 out of 5

Pricing :

5 out of 5

Verdict :

I canceled my account with ace-host. Now do I feel stupid.

Compared to all these others I am trying, they are outstanding. It causes me to doubt all this rating stuff.

I have read the negative reviews of this host for a year, and posted one prior review.

Yes, they do get short with customers who ask things like,"Why won't this and that script do this?" They don't support scripts and such, and say so.

They do have strict rules, and TOS.

But they know Linux by gosh, and dang if I'm finding that anywhere else so far...

I think I will wind up crawling back with my tail between my legs before long.... I need server service, I can install my own scripts. If I knew enough nix, why would I ever use shared hosting?

Bottom line.. they know the servers, and I'm not finding that elsewhere, so far.

Grunt

Submitted By :

grunt

Submitted From :

Web Hosting Jury

Submiter IP :

64.40.70.110

Add new response or edit existing response

Date Submitted :

December 6th, 2005

Length of time hosted by this company :

6 - 12 months

Overall Rating :

1 out of 5

Reliability :

1 out of 5

Support :

1 out of 5

Pricing :

4 out of 5

Verdict :

Ace-net is horrible. First their hosting is spotty at best. Second their customer service is the worst C/S I've ever dealt with. You can't even call them. If you do, they direct you to their online help desk acenet.inc/helpdesk - once you file a ticket, they say it takes 20 minutes. It may take 30 or more. Once they reply, they reply in this dialog box, when you reply back it can take another 20 or more minutes for them to get back to you!

My problem was they suspended my site. They said I sent over 200 e-mails an hour and that was a violation of their terms. Which is B.S. because I don't even use the e-mail from my site. Either someone hacked my account or they're lying. If someone hacked it, they obviously don't care to help find who did it. Or they are lying. Either way I'm very unhappy with their service.

So they pretty much extort me to pay $25 to bring back my website hosting. Unfortunately I paid for a 3 year service and I'm still in the first year. Needless to say, I'm going to look for a new host.

I wouldn't recommend these jokers to anyone.

******** BELOW IS THE B.S. THEY SENT ME **************

"Unfortunately your account was found sending in excess of 200 emails/hour. All of our servers have a 200 emails/hour limit enacted on them.

Any mail sent beyond this is automatically bounced and not sent out. However, it continues to build a load on our server. In the interest of keeping server load acceptable we were forced to suspend your account.

Please bring your email sending to below 200 emails/hour. If you are able to do so, we can unsuspend your account in accordance with our Mass Email Policy cited below. If you must send beyond this amount you will have to upgrade to a Virtual Dedicated Server or Dedicated Server.

http://www.ace-host.net/virtualservers.html

After reviewing the cited policy from our Terms of Service, please let us know which route is acceptable to you.

In addition, please post the last four digits of the Credit Card on file with this account so that we may verify account ownership as well as for confirmation/authorization of the administrative fee.

--------
Cited From our Terms of Service:
(http://ace-host.net/terms.html)
--------
Mass Emailing Policy

Each hosting plan is limited to sending no more than 200 emails in any 60 minute period. This policy is necessary to protect the quality of Acenet’s hosting service, as mass emailing can consume excessive amounts of server resources, which negatively impacts the quality of hosting service other clients receive. First violations of this policy will result in an Administrative Fee of $25.00 and immediate account suspension. To be re-activated , the client must provide a written and signed statement stating “I have read, understood, and agree to Acenet’s Mass Emailing Policy”. Any second violation of this policy will result in immediate account cancellation and imposition of an Administrative Fee of $100.00. Acenet shall not refund to Customer any fees paid in advance of such cancellation and Customer shall be obligated to pay all fees and charges accrued prior to the effectiveness of such cancellation; further, Customer shall be obligated to pay 100% of all charges for all Services for each month remaining in the Term. Acenet reserves the right to determine, in its sole and absolute discretion, what constitutes a violation of this provision."

Submitted By :

Jim

Submitted From :

Web Hosting Jury

Web Hosting Reviews

Average Jury Ratings & Reviews of Ace-host