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Average Jury Ratings & Reviews of
American Discount |
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| | | | 1.0/5 | | | | | | 1.0/5 | |
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Reliability
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Support
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Pricing
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Overall
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Below are some verdicts that users of our site have
given to
American Discount . If you would like to submit your verdict about
American Discount please use our submit page to review
American Discount. |
Are
you an administrator or staff member of
American Discount ?
If so click here
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| Date Submitted : |
April 5th, 2006 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
3 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
I used Outlook Express to access an email account associated with a site that was hosted on ADWH. One day it just stopped working for no apparent reason. I sent a support ticket to tech support about this and got no response for about a month. I sent another ticket. This was in October 2005! I NEVER received any kind of response from them. They have a link for a knowledge base on the admin page - it has only 3 items! I logged in today to check my email through the admin page. They use a really crappy e-mail client called Horde. I tried to delete my old mail but it kept throwing an error. Of course there was a help button, unfortunately it contains no info. I ended up having to delete the entire email account and recreate it to get rid of the old emails. Support tickets for setting up a database on the server also went unanswered.
After this I decided I had had enough of ADWH's non-existent tech support. I submitted another support ticket, not really expecting to ever get a response. I told them that not receiving any response for previous questions for 7 months was unacceptable. I also told them that their email client was pathetic. Basically, I told them that they SUCK and I was going to find a new host.
To my surprise, about an hour after I submitted this ticket, I logged in to my admin page and was informed that my account was suspended and to point my domain away from their server immediately. On my admin page I was left with 3 links, one of which was for submitting a ticket. I submitted another ticket that said something to the effect that it was too bad they didn’t respond that quickly to tech support questions and that I was starting to wonder if anyone actually read the tickets.
Now they have taken away the 3 remaining links on my admin page. All it says is that the account is suspended. Because they have treated me with so little respect, I am making it my mission to tell others about my negative experience with American Discount Web Hosting in the hopes of saving them the aggravation of dealing with this company.
I have already registered with another hosting company. Hopefully they value their customers more than ADWH. They do at least actually have information in their online knowledge base, so that is a plus.
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| Submitted By : |
carolinakayaker |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
158.93.190.42 |
| Add new response or edit existing response |
| Date Submitted : |
March 4th, 2006 |
| Length of time hosted by this company : |
More than 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
2 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
4 out of 5 |
| Verdict : |
WARNING:
You do not, I repeat: NO NOT want to turn your web site or customers web sites over to this company. I was told that they "just do this as a side business". Believe me, I learned the hard way. They are a 9-5 M-F fly by night deal making support tough for me being I work days doing something else.
As a web site designer, I needed invoices everytime they charged my credit card for tax purposes. Well, suprise suprise, every time I get my statement, there is a charge for hosting services from ADWH. No email prior, no receipt or invoice. I call and ask for one and they explain that they don't have a full time person to handle this sort of thing. I had to go to my credit card company to get this info.
Also, if you call for support, they say they will take care of it, but they don't. I called 4-6 times about the billing issue, and they kept saying "She hasn't sent you that yet?" According to my above statement - there is no "she".
Also, once they got wind that I was yanking all my accounts, I tried to ftp into FP and the FP extensions were gone and I had a currupted site to deal with. Live & learn - don't tell that you aren't going to be their meal ticket up front!!!
Pricing is cheap - so I guess you get what you pay for. |
| Submitted By : |
RedRocker |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
24.59.135.7 |
| Add new response or edit existing response |
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