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Average Jury Ratings & Reviews of
Darkstar Communications |
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| | | | | | | 3.9/5 | | | | |
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Below are some verdicts that users of our site have
given to
Darkstar Communications . If you would like to submit your verdict about
Darkstar Communications please use our submit page to review
Darkstar Communications. |
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Darkstar Communications ?
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| Date Submitted : |
July 4th, 2008 |
| Length of time hosted by this company : |
1 - 6 months |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
1 out of 5 |
| Verdict : |
I would not recommend darkstar I used there service just for 1 month and having nothing but amounts owing. After 1 month has expired (paid for) they renew another month and lock you out of your service until you pay a month of service you did not use and will repeat it every month as they watch your debt grow and say again I would not recommend darkstar to anyone looking for professional service providers. |
| Submitted By : |
j |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
75.157.114.213 |
| Add new response or edit existing response |
| Date Submitted : |
May 7th, 2008 |
| Length of time hosted by this company : |
6 - 12 months |
| Overall Rating : |
5 out of 5 |
| Reliability : |
5 out of 5 |
| Support : |
5 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
What can I say- the service always works, and if we have questions, they're one of the few gaming companies with a real support team. |
| Submitted By : |
sn1per |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
76.94.177.53 |
| Add new response or edit existing response |
| Date Submitted : |
March 6th, 2008 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
Was working on my third year with them hoasting a ts server when it all went downhill. I paid once a year, but dont make that mistake as they will not refund any money no matter what happens. Fact is, my ts server has not been alive for at least 2 months since they said they were gonna switch it to a new ip. Sent them a support ticket on it, they said they restarted my server but it didnt work and has never worked again. Unfourtunatly since im paid up till July 08 i have no leverage to get them to fix it. Stay away from these sheisters. Any review written that says there ok is a liar and probably works for them. |
| Submitted By : |
Wetchaser |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
72.81.140.210 |
| Add new response or edit existing response |
| Date Submitted : |
January 29th, 2008 |
| Length of time hosted by this company : |
More than 3 years |
| Overall Rating : |
5 out of 5 |
| Reliability : |
5 out of 5 |
| Support : |
5 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
Always up(dallas), always informed, always low price, always fast response time to my tickets and EXCELLENT pricing. Never any problems with these guys and thats why I've been with them over 3 years. You guys are the best I dont care what the other people think. Thank you for continued fantastic service! |
| Submitted By : |
Discoern |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
131.89.192.111 |
| Add new response or edit existing response |
| Date Submitted : |
December 28th, 2007 |
| Length of time hosted by this company : |
1 - 6 months |
| Overall Rating : |
5 out of 5 |
| Reliability : |
5 out of 5 |
| Support : |
5 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
Darkstar has excllent service and FAST customer support, and Alowed me to do more with the server with better results. and the price is awsome no other Host could beat their price. I would reccomend this company to anyone and everyone that was looking for a 5 star host. |
| Submitted By : |
veron |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
71.106.226.197 |
| Add new response or edit existing response |
| Date Submitted : |
December 10th, 2007 |
| Length of time hosted by this company : |
Less than 1 month |
| Overall Rating : |
5 out of 5 |
| Reliability : |
5 out of 5 |
| Support : |
5 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
Great provider of Ventrilo servers. No outages, great pings -- the best network I've ever used. Highly recommended. A++. |
| Submitted By : |
blort |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
64.93.153.94 |
| Add new response or edit existing response |
| Date Submitted : |
September 14th, 2007 |
| Length of time hosted by this company : |
6 - 12 months |
| Overall Rating : |
5 out of 5 |
| Reliability : |
5 out of 5 |
| Support : |
5 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
I have had excellent service with Darkstar. One outage, but I don't think it was their fault because a few other sites weren't working for me as well. I've unrecommended them to a couple friends, who haven't had any problems either. My guild will be hosted here for a while.
I should note that I have the free web hosting service that comes with the 50 slot ventrilo...so I'm reviewing that, not the paid hosting. I haven't had the paid hosting, but I would guess its the same. |
| Submitted By : |
noximperium |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
74.135.11.234 |
| Add new response or edit existing response |
| Date Submitted : |
July 13th, 2007 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
5 out of 5 |
| Reliability : |
5 out of 5 |
| Support : |
5 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
I'm not entirely sure why there have been so many negative comments about my voice provider -- but I have had nothing but great experiences with this company ever since signing up back in 2005.
The only reason why I'm canceling is because my guild is disbanding -- but I have literally had nothing but 100% uptime since day #1 in their Los Angeles ventrilo server location. The next time I need Ventrilo, I definitely will be returning here.
Great, GREAT host. |
| Submitted By : |
Michael Tallstoy |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
75.185.144.24 |
| Add new response or edit existing response |
| Date Submitted : |
July 2nd, 2007 |
| Length of time hosted by this company : |
Less than 1 month |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
4 out of 5 |
| Verdict : |
I recently 'purchased' a Ventrilo Server and Website package from Darkstar LLC on May 31st in which they charged me 15.00 for a website and 19.99 for a Ventrilo package. Their terms, as they have clearly stated to me multiple times in support tickets, are turnaround within 24-48 hours after set up. The website was not set up for ten days; obviously far beyond the 24-48 hours posted. Not only that, but they also tote right on their front page a '30 day money back guarantee.'
Not only was I not helped within their terms, but after eight days of being told, '24-48 hours' and 'wait longer' and 'it should be up now', I had decided to go to someone else. At that point, I requested a cancel plus refund from Darkstar, since I had not received the services they told me they would provide. They were extremely rude and unprofessional.
Three days after I asked for my money back and a cancellation plus refund, they set up my website, and told me the reason they would not give me the refund is that I received the services I requested.
I did not receive the services that I asked for and have since gone to another company. The other company had my webpage up and running within 10 minutes, as opposed to the ten days Darkstar forced me to wait. I have already reported them to the BBB and are now working on getting a refund from my credit merchant.
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| Submitted By : |
evanostrand |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
63.231.33.197 |
| Add new response or edit existing response |
| Date Submitted : |
April 29th, 2007 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
4 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
4 out of 5 |
| Verdict : |
Ok first off I was a customer of darkstar for over a year. I have a 50 slot Teamspeak server at first which I had switched to a 50 slot Ventrilo server in 12/06. I was rent a quarterly rate a 1 time payment every 3 months. I never had a problem with up time or any other service until I contacted them about my billing date seemed to date. Because I had a problem with ID theft when I shop online I use a bank account that I only have active on the 1st thru 5th of every month so when they started changing my billing date back from the 5th to the 29th my service was down. I payed them the first time and asked them to change my billing date back. Then the very next payment they tried the same crap. So I emailed them and they said I never asked to change my billing date so I back and asked to cancel. They email me saying to my account is past due when I'm prepaying for the next 3 months. Then they threatened me with collections and bad credit report.
So I have to ask that you stay away for this one. They have a very bad billing dept. even thuogh everything else was good. |
| Submitted By : |
Treboyea |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
68.34.12.163 |
| Add new response or edit existing response |
| Date Submitted : |
January 2nd, 2007 |
| Length of time hosted by this company : |
6 - 12 months |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
1 out of 5 |
| Verdict : |
Looking at some of the more positive responses on this sit sound like people that work at DARKSTAR (email proof of thier abuse). Thier cusomter service is below a 1 even. This company thinks its in the crediting business and can send your account through collections they threaten that after they try to bill you for a second round that you did not agree upon that they will place you in collecitons. to which this threat in my oppinion ranks as (consumer terroism). actually about a year ago when i ordered service i send email stating that they are only allowed to take a one time payment for 1 year of service and upon removing the payment that they agree to this. so they billed me agreeing to the terms set forth, they were also advised that they will no longer be able to take payment from account after agreeing to this one time transfer of funds. well a year goes by i do not up my service and they go to charge a card that was clearly stated they only had one time authorization to charge on it and threaten me to send me to collections (consumer terrorism) and proceeded through email to call me "How about, you get a life and go fuck yourself. This matter is now closed I am not gonna sit here and listen to your bullshit about terrorism I too am an American you son of a bitch." and than another email statign i am scum of the earth and and idiot, from thier suppervisor "Thank You
Bill McGee
IRCD Supervisor
Customer Service
Dispute Resolution" well with a comapnay that thinks its cusomters are scum of the earth and fucken idiots i do not want to be a part of. as far as the good reviews well the imbilcile is the one who works here at dark star. they are scum of the earth for treating even one cusotmer like this and they should be shut down by the fcc. they are a viscious company from the top down. please anyone do yourself a favor do not give into companies that treat thier bread and butter like dirt.
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| Submitted By : |
Buck Stallion |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
66.215.74.235 |
| Add new response or edit existing response |
| Date Submitted : |
November 23rd, 2006 |
| Length of time hosted by this company : |
6 - 12 months |
| Overall Rating : |
2 out of 5 |
| Reliability : |
4 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
3 out of 5 |
| Verdict : |
Very Very rude support. Submitted a cancelation request and after completing it I get a response...oh we dont use this method anymore you have to open a trouble ticket...
Fill out a ticket, hear nothing, fill out another hear nothing, fill out a 3rd...nothing. Finally logged in to write a 4th and saw the view ticket status. THIS IS NOT VISIBLE UNLESS YOU LOG IN. I had been just hitting the submit button and then logging in, so its not very user friendly.
Anyway, I read the responses to my 3 tickets and the last was very rude and full of CAPS. You would think that after the 3rd ticket it was obvious I was not seeing the responses and maybe they should EMAIL me as I requested anyway.
Service was good but I would never deal with them again base soley on their support and rudeness...plenty of other sources out there that are actually pleasant and helpful to you. |
| Submitted By : |
Unhappy |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
67.10.208.23 |
| Add new response or edit existing response |
| Date Submitted : |
October 18th, 2006 |
| Length of time hosted by this company : |
1 - 6 months |
| Overall Rating : |
2 out of 5 |
| Reliability : |
4 out of 5 |
| Support : |
2 out of 5 |
| Pricing : |
4 out of 5 |
| Verdict : |
If you are looking for cheap hosting with lots of hassles, then you have found a good place. They make cancellation hard, put restrictions on cancelling, and the best part: they sign you up for a subscrition payment via paypal, but cancelling service through them does not cancel paypal payment. And if you happen to "forget" to cancel the paypal subscrition manually, they take you money and refuse to refund it. Look, this place is a bit shady in general, check out another provider if you want something on the level. |
| Submitted By : |
Tami |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
147.160.136.10 |
| Add new response or edit existing response |
| Date Submitted : |
October 18th, 2006 |
| Length of time hosted by this company : |
1 - 6 months |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
3 out of 5 |
| Verdict : |
These guys should be investigated for fraud. I paid for a full year of service and my Ventrilo server out of Dallas has never been up for longer than an hour. You can't reach Tech Support. And when i tried to open a ticket, my e-mail address and password were "invalid," even though i have a confirmation e-mail showing the correct info. So, i'm out $119.00 for a year of service i can't use with no way of speaking to anyone to voice my complaint. |
| Submitted By : |
B Mills |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
66.69.95.134 |
| Add new response or edit existing response |
| Date Submitted : |
October 5th, 2006 |
| Length of time hosted by this company : |
1 - 6 months |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
1 out of 5 |
| Verdict : |
HORRIBLE!!! Do not use these people. They are SOO rude. Their Dallas and CA Ventrillio servers are always down. Think you will get any kind of refund, NO WAY. You should see how rude some of their emails sent to me were. HORRRIBLE. |
| Submitted By : |
MBP |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
68.107.81.23 |
| Add new response or edit existing response |
| Date Submitted : |
July 25th, 2006 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
4 out of 5 |
| Reliability : |
2 out of 5 |
| Support : |
3 out of 5 |
| Pricing : |
4 out of 5 |
| Verdict : |
DO NOT use these people. They do not work with you.
I had been on a 3 month billing at the end of that billing cycle they billed me for a full year and WOULD NOT REFUNED any part of it. No warning, no notice.
Their voice system is impoissible to get though to a real person. They dont want to talk to you. They want your money and then want you to leave.
They changed their Port number and IP on my vent server with no notice to me. I had to search on their website to find out what my new IP was, then dig into the control pannel to find they changed my Port number as well.
Their "online" support, is never avaliable. They want everything done in emails.
DO NOT USE THESE PEOPLE. |
| Submitted By : |
Telka |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
24.9.170.111 |
| Add new response or edit existing response |
| Date Submitted : |
July 21st, 2006 |
| Length of time hosted by this company : |
1 - 6 months |
| Overall Rating : |
3 out of 5 |
| Reliability : |
4 out of 5 |
| Support : |
2 out of 5 |
| Pricing : |
4 out of 5 |
| Verdict : |
Well, I had no problems with Darkstar until this week. I thought I got a good price on my TS server...and I am quite happy with it. I prepaid $100.00 for a year for a 50 slot server. This week I e-mailed them saying that I wanted to purchase a COD2 server. I asked them to call me. I got an e-mail back asking me to e-mail them the info. What info? I just want to buy a server. Um...hmm.
Today, I went to buy a Ventrillo server, 50 slot, for another clan. I have been callin all day..the Sales team is a voicemail. I left a message and no word back even though I said I AM READY TO SET IT UP TODAY! So then I tried calling the billing department. Another answering machine. So then I tried the Technical Support 24 hour support team. Another answering maching. Something is fishy here. Do they want my money? Do you? Maybe YOU will call me back.
Thanks
Soul |
| Submitted By : |
SoulSurgeon |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
69.159.197.228 |
| Add new response or edit existing response |
| Date Submitted : |
July 11th, 2006 |
| Length of time hosted by this company : |
1 - 6 months |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
2 out of 5 |
| Verdict : |
I would be doing an injustice if I didn't warn people off about Darkstar Communications. Our guild was using a Ventrilo Server hosted by Darkstar and the person paying for the account wanted to transfer the Ventrilo server over into my name. We opened tickets with them for the transfer (only tickets=any kind of action) and they promised they could do it easily. They said it'd only require acknowledgement from both parties and they'd just change the account info and payment sources. Several days later, the result was my friend still owned his 40-slot server (the one our guild was using) and I ended up with a new 10 slot server! NOT what we requested. I opened more tickets with them requesting they correct the problem and comply with what they originally agreed to do and all the responses I got back were "Your server is working fine. We see no problem with it. Please let us know if you have any further questions." WOW... thanks. How could I expect them to correct the problem if they wouldn't even acknowledge it.
My last ticket and email to them was a very descriptive explanation of the problem (again) including all previous ticket IDs and an intent to cancel the account if they didn't correct the problem. I even opened tickets with Jake (their General Manager) and Chris (their founder/owner). Again, another reply illustrating their refusal to acknowledge the problem. So I request to have the account cancelled and all payments refunded in accordance with their 30-day Money-Back Guarantee. After all, I had only had the account about 2 weeks. I can't describe the feelings inside when their reply to my cancellation request was "We can cancel your account, but your not getting a refund. Your don't qualify for a refund."
Now, let's talk about their support. Straight from their website - http://www.darkstarllc.com/services/ventrilo-servers/support.php - Darkstar claims to provide 24/7/365 support. They also boast about providing a 1-800 support number, Live Support, and support reps available on IRC. During my experience with Darkstar, I've always had to 'open a ticket' to get a response from them, and that usually took 3 hours or more. I used the 1-800 number several times, it is nothing more than an answering machine. The Live Support? - from their support webpage they have a Live Support Status icon, it has ALWAYS read "OFFLINE". NEVER have I seen it read "Online". Finally, their IRC - directly from the support page linked above - "While we do have Ventrilo Servers support techs idling here, we do not guarantee help through this method." Yup, I've never seen a Darkstar Vent support tech in IRC.
So, here's why I rated them the way I did.
Customer Support: 1/5 No explanation needed, just TERRIBLE. I really wish I had the option of choosing 0/5.
Pricing: 2/5 Comparable to other Ventrilo companies, but since service anywhere else is better, it's a no-brainer.
Reliability: 1/5 Well, I honestly had no problem with the server itself. BUT, if they can't understand a simple transfer request and repeated attempts to explain the situation and obtain a resolution, I can't say they're reliable at all.
Overall rating: Do yourself a favor. Steer clear of Darkstar Communications for ANYTHING. Try TypeFrag or some other hosting company that actually cares about their customers.
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| Submitted By : |
Very Dissatisfied |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
128.155.13.216 |
| Add new response or edit existing response |
| Date Submitted : |
May 2nd, 2006 |
| Length of time hosted by this company : |
6 - 12 months |
| Overall Rating : |
5 out of 5 |
| Reliability : |
5 out of 5 |
| Support : |
5 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
This company is quite remarkable, we have been hosting our IRC services through this company for quite some time and within the last 3 months also added our web hosting. We have received superb service from this company and have seen no downtime. This company is not very old they have only been around for a years however they are doing an excellent job with growth and satisfying their customer base.
I recommend this company to all of my friends who are looking for decent hosting and an unpresidented price.
Keep up the great work darkstar. |
| Submitted By : |
Justin |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
24.33.149.83 |
| Add new response or edit existing response |
| Date Submitted : |
March 18th, 2006 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
5 out of 5 |
| Reliability : |
5 out of 5 |
| Support : |
5 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
Reading the reviews about Darkstar's service where the "juror" has rendered a negative verdict really makes me wonder how many true imbeciles there are in the world. I know that sounds a bit harsh, but the portrayals of those user’s experiences are at best fantasy, at worst delusional, or just plain stupid to say the very least. I have been with DarkStar over 1 year now, and take advantage of almost ALL of their services, including some “not so highly published” ones. Darkstar’s TOS explains EVERYTHING a user needs to know about their account and cancellation, if people would just take the time to READ it, their experience would be so much better. Darkstar also has some very nicely done features available for their customers that you just don’/won’t find anywhere else. They have a guarantee of 24-hour response time to a support ticket, and I have personally seen responses within 5 mins and resolution within that amount of time as well. I give DarkStar and their staff 2 thumbs up in ALL categories, and I can honestly say that in the entire time I’ve been a customer, there has not been ONE billing or support issue with them. Those who say otherwise are living in some fantasy reality where they either could not, or did not RTFM.
Thanks for the great service Darkstar….
To those who are looking for a host who will actually take care of your needs at a fair price, I suggest Darkstar Communications |
| Submitted By : |
William |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
72.49.237.112 |
| Add new response or edit existing response |
| Date Submitted : |
February 14th, 2006 |
| Length of time hosted by this company : |
6 - 12 months |
| Overall Rating : |
5 out of 5 |
| Reliability : |
5 out of 5 |
| Support : |
5 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
This host has treated me very well, I have been hosting with this company for almost a year now. Their service uptime is excellent, their customer servi | |
