Based on the advice of our web designer we switched from GoDaddy to Dreamhost and it was the WORST decision we've ever made. In fact, we FIRED our web designer and after 2 months switched back to GoDaddy.
Our website was nothing special and it took on average 15 seconds to come up and another 15 seconds to navigate from page to page (our site is NOT graphic intensive). Our site went down more than 15 times during the two months we hosted with them and they have no telephone support. When you e-mail them all you receive is canned responses!
If you have a blog site and could care less about speed and customer support, I guess Dreamhost is ok. If you're site receives more thn 5 hits a day (ours averages about 300 a day) you better not rely on Dreamhost. And if you have a shopping card, FORGET ABOUT Dreamhost!
This company has some of the worst technical/customer support!! If that's what you call having the only option of communicatin with support an email form, that may get answered. But don't have a major issue such as a website down. Sites went down last night - status updates not posted on their status website until long after the incident. Either get reliable support and systems, or don't be in the business. While a client chose this hosting company before I took over their site - beyond my control, I will NEVER reocmmend them to my other clients. Two major outages in one day?? One too many!
Here's the deal with Dreamhost. They're affordable and their control panel is easy to use. However, neither of these things matter when your website is constantly down. Their reliability is awful!! Support is nice enough but they don't really offer assistance. "Sorry your websites are down. Please wait an undetermined amount of time."
They've always had reliability issues but things have really gotten bad these past few months; my websites have been down for more than 24 hours at a time. Stay away.
Never had any real issues until now. My site has been off line for 3 days now. The only updates posted by dream host claim everything is ok. At this point they wont even respond to our support tickets. After 3 days we have still not been able to speak to anyone there. We are losing money, lots of money, and no one can even tell us what is going on, what they are doing to fix it, or how long it will last. Their web site is up and running, must be nice.
Terribly unreliable. Multiple problems with downtime, blog crashes. Lots of "we don't see anything wrong!" responses and "oh, sorry bout that!" replies. Annoying taglines on their emails like, "tweet how much you love us for good karma," while my site is FUBAR and they're not fixing it. Pick Dreamhost only if you want to continually babysit your site and open support tickets on a weekly basis.
I've had an account with Dreamhost for 5 years. Even though I had problems with them before (e.g. it took them 3 weeks to move my website off a laggy, broken cluster I was stuck on) I mostly kept it because I was too lazy to transfer all my data and domains elsewhere (I created another hosting account somewhere else and have never had problems since, but that's a different story).
That is, until all of my data for one of my website was removed for me.
You see, I had a forum that was evidently gathering spam on my site for which I was unaware of. Eventually the database for the forum grew to 3 gigs and then magically *poof* it disappeared. This was one of my former portfolio pieces that I didn't check to make sure was up 24/7 so only a couple of weeks later I found out that the entire site was gone.
What followed was a shocking surprise. When I really needed support to get this data restored, I ran into a brick wall. Evidently, Dreamhost does NOT keep backups of your site for longer than 5 days. Instead I received responses such as these:
"While we do create backups of your databases, they are not promised or
"you'll need to restore from your personal backups."
"there is nothing further we can do."
I suggest you highly consider whether you value your data before deciding to use this host. There are plenty of other choices around and in this day where storage literally costs next to nothing, this should of never have been an issue.
Also, their chipper attitude through the whole fiasco didn't add to the seriousness of the matter either.
NO phone support. NO live chat. No functional email support. They simply send you links to the wiki. I do not want to read wikis about how to try and fix a problem with THEIR system. My site has been down for days now, and they simply don't care. I am switching to godaddy.com
Encountered numerous issues after their recent security breach. Support blames everything else, and issues continue even after following their suggestions. IMHO, they have a lot of internal issues they can't or won't address. I'm moving my hosted sites elsewhere, really have no choice.
I have been with Dreamhost for about 3-years and loved them until recently. The server which hosts my sites went down at Dream Host and they only back-up their servers - they are not redundant. It has been three days and the server is still down as it restores and my business flounders during our busiest time of the year. They only have Indian tech support online chat, no support number so support is useless just offering weak apologies and credit for three days hosting. I could run a better server from my home with more reliability.
I use to love Dream Host and now I will move my 40 domains to another service.
After nearly 5 years with DH and recommending them to several associates as well as having TWO accounts with them -- one shared server with simple sites (no e-com) and one VPS with some moderately high traffic sites.
I'm sad that I will be migrating my sites off of DH because of the reliability problems they've been having the past couple of years. They are just getting worse. Ironically, the shared server account is more reliable than the VPS account, for which I pay over $60 per month for resources.
My VPS server is down constantly and while they give VPS customers excellent live chat support, it does not make up for the down time. Often, I contact them via chat to inform them that their server is down -- so they can go re-boot it. Seems like they should know before I do.
I will MISS the excellent control panel they have built...and the unlimited domain and email hosting they offer within a single account. But the down time has been costing me money and reputation with my clients. And I no longer believe they'll get their act together.
Bottom line...if you have a handful of simple WordPress sites with low traffic and you hate cPanel...then DH is a good choice for you. If you need anything more...I would recommend a host that is more reliable.
I wish I could be more positive, because I've really liked DH over the years.
Absolutely the worst hosting company I've dealt with. No contact number for customer support. If you don't have the email for your account there is no way to get into contact with them. Unbelievable. Buyer beware.
Dreamhost has a great Dashboard to control everything in your account, from domains to billing to MySQL. They have one-click installs of several apps like Wordpress and Joomla, but they don't use Fantastico, so they are missing some like Drupal. However, I love the dashboard so much that I'm willing to try installing things myself if needed. The dashboard is better by far than 1and1 or Site5.
They have become more transparent in the last year or so. They have a status Twitter feed, a blog of maintenance and any emergency messages, and the ability to see your server's status on your dashboard. I have never had a problem with up-time, but my sites are low-traffic.
I contacted support this summer regarding a couple of Wordpress web sites which suddenly threw errors. It turned out to be a bad DB host name (I deleted it), and support even fixed it for me, even though they could have easily tossed it back to me and said "You can fix this in your dashboard" and been right to do so. You can submit support tickets easily right from the dashboard, and choose the level of severity of your issue.
When I first started with Dreamhost, there was some lag on my Wordpress sites when submitting posts or loading pages. This has gotten better as time goes on. Like I said, my sites are low-traffic and not e-commerce, so I'm not too concerned.
I ran into some issues a couple of years ago using PHP. They don't let you simply reference 'localhost' in some cases "for security," so I had to figure out how to use cURL. The support wiki was rather frustrating to nagivate and find info. I never contacted support for help because they say right up front that they don't troubleshoot the stuff you install or code on your sites. Makes sense to me, so I trolled PHP forums to find my answers.
It would take a great package -- and good dashboard -- to make me leave Dreamhost. My plan has unlimited domains, subdomains, email, and MySQL databases.
Very bad technical support. If you are someone non-technical, NEVER buy into this server.
I am a full time web developer myself and trying to ask for help to alter some settings in php.ini file. I've followed every step in their WIKI documentation, which seems to be very helpful and they are knowing what to do.
But my site gone down, so i submitted a support ticket as a matter of urgency and this is what i've got back:
I'm terribly sorry but we do not provide technical assistance for custom
What you can do is request for assistance from our fellow Dreamhost
customers, who has gotten this to work. Our forum is located here:
DreamHost Support Team + firstname.lastname@example.org
Earn over $97 for each referral: http://www.dreamhost.com/rewards.html
To continue this support case, just reply to this email.
Open a new case at: https://panel.dreamhost.com/?tab=support
The only answer i've got was a 'sorry feeling' and asking me to post into a forum, let the site break and wait for an answer?
Very bad technical support.
To be honest, i develop a lot of website on different servers, never met any as bad as this one.
NEVER buy into it at all.
Hope this help some non-technical customers when making a decision!
I have been using Dreamhost for over 4 years on shared servers. I would recommend Dreamhosts' shared servers to anyone needing a website for personal use or small business. Everything is very easy to use and they give you many resources for the small price they charge.
Their customer service has improved drastically since I started the account. It started out with a ticketing system, moved to email and pay for calls to 24/7 instant messaging support.
I've had outages, but nothing too long. I was down for over an hour once, but they kept me informed about what was going on.
The price is right for personal and small business needs and the customer service representatives are helpful.
Well, I see the common plethora of negative comments about Dreamhost and a couple positive ones.
Has anyone really noticed how a large amount of them rely on "magical" disappearances of their sites? Perhaps they didn't read the ToS because I bet most of them went tl;dr on it.
Yes, you can not host certain kinds of content, yes you can't host some kinds of web apps because of the stress they cause to the server.
It's shared hosting. But overall DH provides a LOT for what you pay.
I got on it back in 2005. Granted, I don't have heavy traffic sites, I've barely had issues with the uptime, as well with customer support. It just works.
If you have issues they are corrected quickly. If you are lost in setting up something in their servers there's a wiki.
Great CPanel. Etc, etc.
The only thing I haven't liked from them was how now they only have one package, which added 3 bucks of monthly payment for me. But hell, it's still good.
A few years ago, Dreamhost was excellent. Good prices, good service, good uptime. Then, earlier this year (2009), they seemed to be slipping. First, it was billing errors, then I had problems renewing my hosting. In the last four months of 2009, their servers have been down several hours a month during peak business hours. I run several sites, and all were messed up by server migrations and their other problems.
They are no longer very cheap, and their entertaining newsletters don't make up for their frustrating lack of reliability.
I have already begun my migration of all my sites to another host, even though I have 18 months left on a two-year pre-paid plan with DH. That's how dissatisfied I am.
Perhaps DH will get its act together and return to its former goodness, but until then I cannot afford sites that are MIA.
Terrible. After three years of being with them they take all the sites down for some TOTALLY random reason. Apparently the All In One SEO plugin which is a standard Wordpress Plugin is now "Blackhat." As a result they drop all my sites and hold my domain name ransom that i have had registered with them for 3 years. Who knew your host could take a perfectly good domain name from you and refuse to give it back... that's pretty close to stealing.
They are terrible, unreliable, and very very dirty.
Dreamhost is really the best hosting company! I have been hosted with dh for 1 year. My experience is great! I really love their easy to use control panel. Everything is great! The support-guys are very cool and fast! I have been hosted with many other companies (such as hostgator, ixwebhosting, justhost, vexxhost, subdesign etc) but from all these, dreamhost is the best!
I've gone with Dreamhost shared hosting for a number of years. I felt I had to share my
experience, since I've seen a number of, quite negative, reviews.
First of all, my websites don't sell anything online and don't get huge numbers of visitors, but if I relied on my site for my income, I would think about investing in a local server for piece of mind. For my purposes, showing (my own) video and music clips, Dreamhost shared hosting has been well priced and pretty reliable. When things have gone wrong ( which they do, every now and again ) its usually sorted out in a reasonable amount of time.
I found the User Panel and one step installation plugins (Wordpress) and streaming QT very useful for my purposes. I've always found the Customer Service top notch via e-mail and the help wiki is very intuitive. I haven't used the callback option but I tend to find e-mail support do the trick within 10-30 mins on average.
I recently upgraded to the private server to ensure stability which was quite a seamless transfer after a problem for a couple of hours. All as expected and things are running faster more consistently for a little more $ per month. The shared hosting is a very good option anyway and perfect if your starting out. Make sure you take advantage of the discount offers and you can get yourself, cheap reliable hosting...
With hosting generally, I think you generally get the reliability/speed/control you pay for, but with Dreamhost Sharing, you can get an inexpensive, speedy, service with friendly support (from my experience)
Sad thing is, most people don't think to comment/rate unless they're having a bad experience (and these do happen) unless its a new, trendy upstart in the scene...
so just thought I'd share my, more positive feedback of DH.
When I signed up with DreamHost I expected wonderful customer support, pricing, and reliability I had heard about from numerous friends.
Either my friends lied to my face or DreamHost has become one of the worst web hosting companies on the internet. Their customer support was wonderful when I signed up. After they got sick of me complaining about downtime they started to respond later and later to my tickets and became quite rude. It was almost as if I was an annoying customer and wasn't important anymore. They probably figured I was going to switch hosts anyways so what the heck, why bother with me?
Their pricing isn't too bad but it isn't great either. You can get a lot better uptime for less money in my opinion. If DreamHost claims you're getting more space then any other host just ignore that too. Seriously, unless you're on one of their new servers which I don't have information about, you'll be hosted on a POS with oversold space to not only you but hundreds of other customers. Don't even bother asking to switch servers because it could take up to a year to get ya on a new server from an old one. Seriously, it says that in their panel. :S And anyways, asking to just be switched to a more reliable server is a no-no too. They won't and don't do that.
And as for reliability, as I'm sure you can assume, it sucks. Honestly I am NOT LYING in saying that your website will go down at least once a day if not more. I hosted multiple websites on two DreamHost accounts. During busy hours things are slow, they do time out, and they do go down. DreamHost is very nice and if you report every issue that happens (like I did) they do compensate you for your "loss". After awhile though they end up just saying "things seem to be working now!" since they can't keep giving you more and more... but of course things are working when they respond. They respond outside of peak hours and once things are back up.
Save yourself the trouble. Life's too short to deal with a lousy host.
We work about 10 miles away from Dreamhost's headquarters in Brea. I thought I recommend dreamhost to my boss who runs several e-commerce sites. So we opened up several accounts with dreamhost, everything was fine up until the last few months. I highly recommend that you DO NOT run an e-commerce site on dreamhost. You will lose lots of sales because dreamhost is constantly slow during prime hours. Customers from all over the US complained that the site was extremely slow. Our site is xhtml validate and is even dail-up friendly. We never had problems with our old server that we were leasing from DELL.
I've been with Dreamhost for probably going on 5 or 6 years. They have been a great webhost the entire time and constantly expanding and upgrading their serices. I've only ever had to contact customer support twice for techincal issues. Both times the response was prompt and fixed my issue right away.
Yes, they did have that crazy billing error, but they caught it quite early and fixed it right away with refund money back to everyone quickly.
Dreamhost has excellent pricing, a useable panel, fine customer service (I'm sure there are exceptions).
However, their reliability is quite poor. I rarely-to-never write poor reviews, but in the past 3-4 years, I've had numerous substantial outages. My server has been down 5 hours right now with no response; not even a note in the panel that there's even a problem.
I must switch from DH since I have sites that need to be up and stay up. It's too bad, cause it's going to be a nightmare switching seven sites/domains. Ick.
Started out with Dreamhost a couple years ago to upgrade from my free hosting as my photo gallery had grown quite large. Over this time I did have some issues with performance but they were generally resolved quite quickly.
At one stage I moved to a dedicated colo which was quite expensive but found that it really wasn't worth the money. Dreamhost means I don't have to worry about hardware failures (although they can happen its not my problem to deal with them) and I get the ease of use from their panel and basically it just works.
So I moved back to DH (still had the account open) and have been pretty happy since. Kinda wish I had not spent the money on the colo as after selling it I ended up at a loss, but then the experience was worth it. In any case Dreamhost have been fantastic, quick support, good value and overall an honesty not seen in many companies.
I would recommend them to anyone looking for their own bit of space on the internet. For those wanting to run a business from a DH account just remember you are only paying a $5-10/month and if you need super high performance and 100% uptimes then you need to spend some money and do it properly. Too many times I see people expecting enterprise level servers and support for basic web hosting cost.
To put it in simple terms...
STOP BEING CHEAP! IF YOUR BUSINESS IS WORTH THAT MUCH BUY A DEDICATED COLO AND PAY SOMEONE TO MANAGE IT.
Aside from the aforementioned people that trash DH they are excellent!
Hello, I usually don't post very much opposed to reading em... However, my experience at Dreamhost has to be told to let others aware of what they are getting into!
I researched sites for over 2mths now and really wanted to go with a "Green" host, however, that was not the case in the end. Dreamhost had an offer for Valentine's of $9.74 for your domain name and 1yrs hosting... Yea, to good to pass up! "WRONG"! Pass it on up, trust me!
I fell into the trap... I ordered my domain name and hosting on Feb.14, 2009, and as of about an hour ago, my domain name was still not mine and the web space was still in pending mode, however, my credit card had been charged... They stated the usual time allowed for all of this is 2hrs - 24hrs... After 3 days, it still doesn't work! I emailed the support team for assistance, "You can't call them at all! You can however, request a call back from them at a charge" - after 6hrs had passed, I decided to just give Inmotion a call and get the domain and hosting through them, They seem to have a pretty good track record and they also have a phone number... I called them, and within 10mins...I had my domain name and hosting... After I got off the phone, I received my first email welcoming me... about 15mins later I got 2 emails, 1 being my hosting login info and details about the server, the 2 was my domain registration info. All within a 30min time frame, from calling to receiving the info and I went to check the availability of my domain and boom, it was taken by me!
I have built a handful of sites and have used a variety of hosts, none have been as disappointing of Dreamhost. It's really difficult to try to pick a good host from all that are on the net, If you have a really good idea and a really good name, you don't want to lose the chance of succedding with a poor company. If Dreamhost can't even setup an account or answer a simple email as to why it's taking 3 days to set up, then just imagine if you have a serious problem!!
I have read some really bad reviews and some good ones on Dreamhost, however, mine was not one of the good ones. I never got a chance to examine the cpanel or anything else, I could only make changes to my billing info and cancel the account, so in the end.. I canceled my account. I read on a post where a guy had a sign up problem with another hosting company or maybe even Dreamhost, "I read so many, can't remember"... But this guy backed out of a deal with a host company, had a real hard time getting a refund and in the end, lost his domain name somehow... I was afraid of losing my domain, cause I choose to allow Dreamhost to register for me... Luckily, I didn't!
I hope this review of my experience with Dreamhost will help your decision... Maybe yours will be different.
On the up note... If you haven't heard of Inmotion, check them out... They have decent reviews and my experience so far is above what I was expecting after Dreamhost. No, I don't work for them or affiliated, just giving a good review on top of a bad one.
Here is my parked site on Inmotion - http://ecbiz43.inmotionhosting.com/~buddyc6/
This will be my completed url - http://www.buddycrossing.com
DreamHost recently spent all day going back and forth with me trying to figure out what was wrong with my domain registrar. Turns out this registrar is one of the disreputable ones many have ranted about on this site, and I was taken for a ride.
I got in on a bargain-basement sale DreamHost was having, but in spite of that, they've treated me like I paid full price. I've gotten amazing service from them, and the software they offer has been extremely easy to use.
I've not had a second of downtime, either. I can't say enough how impressed I am with DreamHost.
I have found Dreamhost to be an exceptional bargain and very easy to use. They do sometimes have downtime, and performance of Drupal on their servers can be quite slow, so I would not put a mission-critical Drupal site on Dreamhost, but otherwise they are very satisfactory.
A very deceptive company. There have been three incidents in the past year that just disgust me:
1. In January, Dreamhost over billed most of its clients to the tune of 7.5million dollars.
2. Dreamhost originally allowed users to backup personal data such as home photos and documents to their user space. However, without notice they changed their policy and began locking out users who did not delete their personal data.
3. Dreamhost originally allowed the use of procmail. But overnight they pulled the plug, with no warning. Yet they still continue to advertise to new users that they offer the service.
Three major incidents in a year. Not a good history.
Then most recently Dreamhost admitted that they CANNOT handle email reliably any more. Dreamhost now suggests that all users route their mail through Google.
What kind of webhost CANNOT handle email?? What is next, they can't handle HTML pages? What will they be in 2 years, a simple DNS service routing your requests to other more capable companies??
I am sorry, Dreamhost was once a great company catering to high end savvy web developers. Today it is nothing more than a bait and switch company who can't even handle email.
The worst hosting company in the HISTORY of mankind. PLEASE stay away. It only gives you headaches. They never answer your email, they never fix the problem and your website will just not work. Nothing ever works. Did you ever want to use a hosting company and have it just, work? That's not Dream Host. Dream Host is known as Dream Disgrace. Possibly the worst hosting company on the face of this earth. I'm losing to other Yankee bloggers because I couldn't post anything for 5 hours. Terrible with a capital T. NEVER use Dream Host. I'm so sorry I ever signed on.
My experience with DreamHost has been awesome so far. I experience very little downtime, download speeds are good for the most part and I have yet to run into a serious problem where I would have to contact customer support. I also love that they add new features every month and the amount of bandwidth and disk space you are allocated grows every week. I personally would recommend this web host to anyone that is starting to get into building/running websites as their web panel is very easy to use.
Somedays the hosting is super fast and efficient - some days no one can get on at all. Our forums receive about 8000 unique visitors per month and get about 200 posts per day. Today, for example, they had a primary DB server crash and many sites went down. We received about 40 posts today. Despite many sites being down they marked the problem as "Severity: Medium". If you go to dreamhoststatus.com they're nice enough to publish problems. Looking at the time and dates you'll see that they have a major problem once every three days with medium problems about every day.
What can you expect from a cheap host... Price is great. But you (dont) get what you (dont) pay for.
Dreamhost is quite honestly the worst hosting company I have ever had the misfortune of using. At a minimum every two months our MySQL server crashes and puts our site out of commission for a few hours. But far worse is that they don't respond to "emergency" service tickets in a timely manner. Somewhere between 6 and 24 hours to get a response to a ticket that says "my site is completely down" is not reasonable.
If you are looking for a reliable host for a site that uses MySQL, look elsewhere, or you will be sorely disappointed.
I currently use DreamHost to host two sites, with one of them being registered there as well. The larger of the two sites serves approx. 4,000 pages per day (not counting the faviocon, robots, and the like) and has an announcement list of approx. 1,000 users who subscribed using a (DreamHost provided) automated system. I have also used DreamHost in the past to host a site for a blogger-run-blog when I had the time to post.
The web hosting aspect is easy to use with standard ftp or secure-ftp access. The management of the various other things (changing billing options, checking user statistics, web-mail, forwarding/redirecting e-mail, and setting up e-mail subscription lists) is very user friendly. The team running it always has a sense of humor in their blog and newsletter -- but doesn't let that get in the way of getting the job done.
I have contacted them over a dozen times in the past with questions on topics such as transferring domains and the use of mailing lists and have gotten helpful responses within 24 hours to each one, often much quicker. (They also have a support wiki that answers a lot of standard questions).
I had a recent (my fault, I left a door open type) of security breach and they responded to my e-mail that day and followed up again the next.
The most negative publicity they have received is that recently they had a billing error where customers who were using automatic billing on their credit or debit cards were billed in advance. They caught the error, put a notice up about it on the status page, set about reversing the charges (e-mailing each person when their charges were reversed), and explained the entire situation on their blog.
ive been with dreamhost for the last 3 months. The customer service is great, but have to say the php server is damn slow, so is the mysql server, i am getting php and mysql errors very often. The space and bandwidth they provied are great a nd worth the price. So what i am currently doing is hosting my non-ecommerce sites on dreamhost and my e-commerce sites on another reliable host.
Well I've spent some time shopping around for some web host's, had a few that were "OK" and have administered a few websites with other hosting companies. The larger ones are a complete nightmare and simple tasks like importing a database file was like giving birth. Anyway I had a couple of people who I work with refer me to dreamhost and I've had them for close to six months now. I LOVE having ssh access, saves so much time to do things myself instead of putting in a "ticket" and waiting on some data center monkey to screw up the job.
Anyway Dreamhost has lots of tools available and if you half way know what you're doing they're great. That and tech support expects you to have a clue, that doesn't mean they're not helpful it's just that they're not there to admin your site. Now they have had some network issues that have been resolved, but then again who hasn't/doesn't?
I have since moved over to their "VPS" and really, really like it. The cost isn't bad and with the monitoring tools you can adjust your resources to suit your needs. What that means is when you are doing some updates, db work, etc. just crank up the resources short term till the task is done. Then for your day to day web traffic you drop it down to the level you need. This is great since you don't have to pay for what you don't use/need.
All in all I really do like them, you've got a lot of control over your services to suit your needs. If you need someone to hold your hand you really won't be happy. I'd say unless you've got the $$$ for a CoLo they have a good balance and are a good bang for the buck.
I've been a customer of dreamhost for over 4 years.
4 years ago, they were one of the best shared hosts available. Pricing was at about $40/mo for a robust account. Customer service was top-notch. I ran a small eCommerce business on them and never had to worry about anything.
That lasted about 2 years. Then they slashed prices, and starting having problems.
Now ... they're horrible. I still have a $10 account for non-business stuff that I don't care about, mainly because I've been too lazy to back it all up and move it off.
Your website will be down at least once a day. If you're running a blag or personal site, eh ... no bid deal. Anything that needs some semblance of reliability? Bad idea.
You can't even rely on them to run a mail sever without problems - your email will fail on a regular basis (As in, people sending you mail will get bounces). Yes, it's that bad.
Seriously, look elsewhere. They have serious problems that they don't seem to know how to solve. There have been several multi-hour and multi-day outages of their entire network this year, and that trend doesn't seem to be changing.
Dreamhost was a nightmare. The tech support was slow, rigid, and patronizing. No phone support unless you pay for it, even when the problem was their fault. We had lost email problems that were never resolved.
And for the privilege of having such bad and infuriating service, we were repeatedly overcharged.Then to add insult to injury, when we closed our account we were told that we couldn't get a refund for the $117 balance because we were past the 97 day money back guarantee - we could only use this as a credit should we decide to reopen our account! Outrageous. Not standard procedure, in my experience.
Our organization is really supportive of worker coops and that's why we went with Dreamhost. Unfortunately, Dreamhost gives coops a bad name.
DreamHost is fabulous. You get SOO much for about $7.95 a month, which I guess isn't too terribly bad. The people there are very nice and in the 8 months that I have been hosted with them, I haven't experienced any downtime at all.
I joined up with Dreamhost in early 2005 based on friends' recommendations and general good experiences. Feature wise the site has everything I need and more, and the hosting is simple and easy to manage.
Reliability/up-time has been declining since I've joined, down-time is not frequent, but is fairly common (I'd say my site is down for small periods at least once a fortnight).
I've only needed to contact support when I've been experiencing down-time, and their response is generally slow, and usually the site is back up by the time they respond. When they do respond, it tends to be along the lines of "something went weird, but we don't know what. Is it still broken for you?", which doesn't inspire confidence in the stability of their systems.
All in all I think Dreamhost is a step up from small and un-reliable web-hosts, but it's nowhere near stable or reliable enough to run websites where up-time is critical. However, for the price, it's still pretty good value.
I've been a happy dreamhoster for about a year now and have these comments about them:
Although I LOVE their fast response times, there is no other method in contacting them besides a ticket. I literally had a 3 minute response time at 8:00 p.m. with sales going back and forth with emails literally 3 minutes after I sent them, I got a response. Tech support emails are answered within 3 hours usually and tickets marked as urgent or as they mark it "OMG PEOPLE ARE DYING!" or "THINGS ARE BROKEN AND I'D LIKE THEM NOT TO BE" you can expect a response time WITHIN 30 minutes, usually about 15 minutes. They are very professional and are very polite. Problems with a server or service are posted and updated regulary on dreamhoststatus.com
The pricing and features are the best. Unlike other hosts, Dreamhost puts its servers in 2 data centers and can actually provide all they offer. For example: Myself and others have pushed the 1-2TB bandwidth range without ANY problem. I've stored 10GB of files with no problem. The servers are fast and cpu and memory usage is minimal. They also allow backup of photos as long as you don't go to far with it (i.e. cupu hog).
I rated reliability a 4/5 because uptime can be iffy. Downtime and email problems occur every now and then and are sometimes unpredicable. Expect about 99.6% uptime most of the time. My server gets 99.8% and my sever is considered lucky. The worst you will see is 99.1% uptime. No SLAs are offered.
Verdict: Good for hobby/personal/small business sites. If you run a "I need the web to make money or I will live in my car" website, I would NOT recommend Dreamhost.
I have to say coming from a host whos servers got burned away to Dreamhost was a DREAM COME TRUE. They are serious about their Dreams!
Best host I have ever been with and cheap to. Last cheap host I was with had all sorts of downtime issues and they would just say, your getting a deal, why complain...NOT DREAMHOST! Dreamhost support is the most reliable support I ever seen!!! I mean they give better and quicker support than my credit card company support line which is pretty quick. The staff at dreamhost are very friendly, laid back people and not all corporate about everything. Josh the one that hogs the blog (as he said before) is one of the funniest people I have seen in a blog!
I rate them 10 out of 10 but it stopped at 5 :-( I recommend anyone that wants a good host to go to them!
This is the best I ever seen. They help you, they're fast and always give support, their plans are good and they have rewards for every week you're hosted by them (increase in bandwidth and disk space). You can also get promo codes for a discound if it's your first account.
I definitely do not feel that a whole lot of the remarks below are justified, but we all have our problems, right?
First off, I'd like to say that I'm thoroughly impressed by Dreamhost's services. They seem to be pulling up their socks and stepping up to the place. I have been hosted since April 2007, and while I've not been here a long time, I can see I'm quite pleased already.
They offer both Shell & FTP access, which is a real deal; not a whole lot of hosts will permit you to see what is on the rest of your server. I can go and look at each & every hosting account that is on my server with Shell.
FTP access has sometimes been a little bit spotty, which is why I could not give DH a 100% score; it is sometimes intermittent, but nothing too large to open a complaint about.
Their rewards program is awesome. I'm glad for it. Rewards make babies smile. The next thing, as stated, is their Wiki. What a wonderful tool this was. If I ever have a question, I go straight to Wiki first, and in most cases, my answer is solved. On one occasion, where I asked for SHOUTCast! rather then the QuickTime streaming that they offered, I was referred to a suggestions page; a huge database with all of the reccomended upgrades for DreamHost. This may be updates to software, updates to hardware, services, customer support, a new server in X Country, etc. You get points, and you vote what you want. Although this is not the final decision in the end, it is nice to know that you are being heard.
I have not yet experienced problems with email.
DreamHost either is improving; learning, adapting & growing, or has just been in a dark spot with its customers.
This is the worst hosting company we have ever come across. Not only are they technically in over their heads, they have a tendency to blame their customers for issues that come up and for even expressing discontent with the FREQUENT down times (about 2 times a week email is down, randomly through a week, websites, ftp service etc goes down). We signed up with dreamhost because we thought it would be nice to have a "green host" and because their prices looked good. Within the first 2 weeks, our smtp service was down 3 times... 1 of those times the issue was resolved after 9 daytime hours were lost!
They have a status blog they're very proud of where they report issues (and they really don't report all of the issues). On this status blog www.dreamhoststatus.com, commenters who are very obviously employees of this company are constantly bickering with the people who are complaining about the latest service outages. There are homophobic, sexist, and in general rude and obscene things that customers who dare say a non-flattering word about the company are constantly called by "anonymous" commenters in almost every blog entry.
Everyone from the bottom to the top seems to have a sense of entitlement. Being "green" does not mean people get to get away with horrible service. They are proud of being employee-owned, but it seems all those employees/owners are so emotionally invested in keeping up this pride facade, they don't actually do their job properly. Either their hardware or their systems admins need to be replaced, but of course, they are too proud to entertain such ideas.
Dreamhost is all sizzle no steak, and it's really not worth the trouble, unless all you are running is a vanity site, and you never use your domain email. If you're looking for a cheap but good host, check out godaddy.com, eboundhost.com, hostgator.com, all with better uptimes. Dreamhost is really a terrible choice for a web host.
My initial experiences were very good, but things have gone sour. They came highly recommended. Prices looked great. At first I only needed very simple domain hosting and email. Later on I started up a blog, and found the WordPress plug-in very straightforward and easy to use.
Problems arose when I started doing mysql development, which meant that I was interacting with my site for extended periods nearly every day. I noticed system outages or severe slowness almost every week, occasionally lasting several hours. I had been planning a product launch for a specific date, but had to delay it. That was a lucky thing, because Dreamhost went down for most of that weekend.
Now things have gotten even worse. I'm shopping for a new host, which is why I found this site.
Dreamhost has somehow changed its MySQL configuration in a way which breaks my database. This has been going on for days, and I find them to be surprisingly slow in responding and understanding the problem. I imagine they'll figure it out eventually, but I can't afford this trouble anymore.
I have only had Dreamhost for a few months, but I have to say that the service is not reliable.
My email is down for the second week in a row. It seems that every time they repair the cluster that my email is on I lose my email.
My email has been down since 7am as far as I can tell, and it is now 1:15. I have had no acknowledgement from the company
Part of the problem is they only look at and respond to service problems on California time. They do not have 24/7 service. I did not select their 7.95 program, but their 15.00 program figuring their service would be better. The last time the email was down it took them two days to respond and three days to repair.
I must say that the people are very nice, but the service response is inadequate.
If you are on the East Coast you will not be happy with them.
Dreamhost is one of popular hosting sites on the net. They announce good plans to their visitors which eventually lure them in. I was lured in by Dreamhost's "delicious" plans. I signed up instantly and was offered 300 Gigs of Space and 2 TBs of Bandwidth.
Here comes the bad news. I've been with dreamhost for a while and their hosting uptime is utterly horrible. 2 Times down for the last week of December 06. 7 times down for the month of January 07, and it just continues to grow each month until I just gave up. If you think I'm a calling bs or making up lies, check out their customer support page. http://dreamhoststatus.com
As you can read there, they post about 14 times in a month about this set of servers down, mail servers down, power outages, faulty hardware and more.
For about the time I was on dreamhost, I finally reached 50% of my space used. What was I hosting? I was hosting my files from my old computer which I needed to transfer to my new computer. Most of them were music and we're actually bought by me. What did dream host did? They shut me down for using too much space and putting up illegal files. Wtf?
The thing is, Dreamhost does really give you that much space. They just trick you to stay at their hosting so they can leech money off you. If you use alot of space, they go searching through your personal files and take it from you.
I hope you guys dont suffer from Dreamhost like I did.
Generally, I would recommend Dream Host. I think the key is how mission critical your needs are and how much business or work needs to flow through the website, i.e. if you are doing thousands in business each day, don't go with shared web hosting. If you are pretty much a novice and tend to have temper tantrums, then you won't be happy with email only support. On the other hand, you get a lot for your money, and they communicate often, including through their funny newsletter. They get bashed a lot when there's a problem, although they are good about giving fair warning (such as when there was a major electrical problem in their main building, and everyone - not just DH - had to shut down while they fixed a rogue wire) and admit when they are wrong.
They also have an excellent referral program, so there are a lot of coupon codes flying around (my code is APOLLO, because I work in the space program ... make sure you use a code that gives you the maximum discount -- Digg has an excellent article on that).
Another thing I like is the one step install they offer for many items like WordPress.
I'd wish for broader customer service, i.e. live chat and telephone, but otherwise, I liked them enough to refer my employer to them.
I've been with dreamhost for a while and only had a few problems over the years with downtime etc. I thought they were reliable enough to set other clients up with them recently. In the past couple of months, my new accounts have had major email outages and serious reliability problems. Every week, like clockwork, there are email problems. I'm a bit embarrassed because I recommended a service that didn't perform.
Although, I've had a good experience over the years with older accounts, these new accounts I've been setting up have had several weekly problems.
Dreamhost has provided me with some of the most excellent service I have ever received. It is true that they did have some problems with email and things but they have been very honest about what they are working on. They admit when they have trouble and they do seem like they really want to help. I am using a ton of the space provided to me and the only issue I have seen is with slow load times every now and again. Otherwise, the service is great and the amount of space/bandwidth for the price is even better! Highly recommended!
They might have been good once, but at least 2006 has been a bad year for Dreamhost and I am going to leave them as soon as possible. Customer support is worthless, too slow and often inappropriate. Downtime caused by server or network problems occurs at least once a week. This is not acceptable any longer, no matter how cheap they are.
When we first started with Dreamhost we got in on a promotional deal. Now that our deal has ended, Dreamhost is making us pay their regular normal price and not giving us much incentive to stay so we're now looking for a new provider. Starting off with them we had nothing but email issues. 3 email accounts we set up with them would only work via webmail and only until the end of our 1 year agreement did it start working when using Outlook or Outlook Express.
Whenever there was an outage they kept telling us they were working on the problem or that they had no clue what caused it only that it was fixed. Our web site did have a pretty good up time but their counting program that they used to count the hits to our web site was not very accurate. We also had no phone support as well. Their setup of our account in the beginning was a real pain as well. There also several times we couldn't get into our account using FTP. The other problem is their spam protection was terrible. Daily on each of our email accounts we'd get a lot of spam. About 90% of our mail each day was spam. Dreamhost supposedly had protection against it but it was very ineffective.
Dreamhost was pretty average but certainly not worth paying $9.95 a month for which is to be our new price if we stay with them. The only good thing about them was the space and bandwidth we have. We have found a host that offers the same thing as we now have with Dreamhost only it is about $4.95 per month so we may be going to them. The easiest thing that can be said about Dreamhost was that the blogging software was easy to set up. I don't think I'd recommend Dreamhost to anyone at this point. It wasn't the worst host we've been on but it also isn't the best. I'd search for other providers but make sure there are no hidden surprises. With Dreamhost you may find a $97 off promo code but after a year you pay regular price with no discounts or incentives to stay. With someone on a budget those things really matter which is why we're moving.
Please be aware that DreamHost advertise their plans as having 100s of GB, but they limit the capacity of databases to 4GB. Therefore, if you have a database-driven site, like a wiki or a site that uses a cms (like Joomla), then the total size of your site cannot exceed 4GB.
Please read carefully before made any decision. They suspended my account when I asked for money back guarantee!!!
Here goes my detail problem:
Overal rating 1 out of 5 (Actually should be less than 0 out of unlimited)
Reason : This website database will be load..if I continue to write them all! anyway here go short detail point by point.
01. Price is low because actually they are getting donate from you! they will not give you for what you have paid them for!
02. Only Personal hosting can be reliable with them. which doesn't required any kind of php, mysql or anything complicated. Only static html! but remember no more than 5 pages with more than 1000 impression per day!
03. Are you planning to host a forum or large user registration system website with them? Nooooooo Never you will get your business down then! Site will be offline atleast 10 times a day. And they can't handle more than 50 users at a time on each website! when the website use mysql database!
04. Support system is worst than any other webhost in the world. Like: They will answer immediately if it is your fault and they will not answer you until the problem solved if that was their fault! Usually it takes more than 3 hours to respond an email, so don't host with them if you need immediate support system and don't want your get site down for a sec!.
05. When you face all these problems and ask for money back guarantee, they will just disable your account and will say your account has been violate our TOS. And will never reply your future email or negotiate with you why and where the problem is?
Note: Finally their server is really slow at downloading speed, pages comes very slow and render code is extremely slower! So only buy from them if you want to donate them!
Dreamhost is the fourth commercial web host I've used, and is by far the best taking into consideration facilities, price and ease of use. Bandwidth and web space problems are now a thing of the past and there is effortless hosting of an unlimited number of domains on the same plan. I've not noticed any downtime so far (maybe I've been lucky with the box I'm on - and I don't use their mail server so can't comment on that.) Help response isn't instant, but it's the only hosting company I've come across where first level support comprehends the problem first time round. (There's a FAQ and a users' forum if technical info is needed.) The company is refreshingly honest about any problems it's having and what it's doing about them, and it puts out the funkiest newsletter. They really do appear to care!
Dreamhost seems to be getting a lot of bad press here. I'm not sure why? Sure, as the company has expanded rapidly, they've gone through their share of growing pains and made some changes... there have been some unexpected hiccoughs... and maybe it takes a little longer for tech support to get back to you.
But that's why they have the most amazing WIKI. Having administered sites on other hosts, I can say that no one has the quality forum and WIKI that Dreamhost provides. If it doesn't have your answer, then you can contact them. I've always had relatively quick and courteous responses. These guys get back to you, and not route the call to some center around the world! So a little patience is required.
I can honestly say that I have not had a single major problem (knock on wood), and certainly none of the near catastrophes that some of the reviewers seem to imply here.
My email has been consistent, and I have more problems with mail service on my cable-account (cablevision). The few times that emails have been slow are spotty. Based on my research, it seems to come down to how other servers treat email from a dreamhost SMTP... Because of the sheer amount of spam out there, some of the bigger companies like AOL or Verizon may treat your email as a spam source. It is, after all, your own email server and not one of their mega-providers. A simple email to the ISPs tech support will correct that. And again, the very informative WIKI explains why there may be mail delays due to some ISPs. People should do their own research and work before complaining.
A great page is simply called "Improving Mail Performance for Everyone!"
which explains why there may be delays in mail delivery (more often than not a user problem!)
And that's the basic point. There may be issues, and some may be valid - I haven't seen any. But in the end, many of the problems listed here could possibly be solved by doing a little homework and trying different things.
Dreamhost is not a service that does it for you. It is a service that provides low-cost hosting with all the bells and whistles. But as a trade-off, you have to actually play your own site-admin (imagine that!) rather than allowing some faceless entity to baby you through it.
Dreamhost used to be great. In fact I went out of my way to send them a note telling them how great I thought they were, which is something I NEVER do. But in the last year they've gone completely downhill and I've lost all faith in them. My website is currently offline so that's not the problem I have. It's the email service. It's horrible. And since that's the only thing I'm using my webhosting for at the moment, it's a pretty big issue when it's not working, which is pretty much every day. At least once a day for around 4-5 hours, email gets delayed in delivery. I consistantly get things two hours late, if I get them at all. Sometimes emails from some users will come through instantly, but then others sent at the same time from other people will never come through at all. Other times, everything comes in long after it was originally sent. I have submitted several problem tickets about this to the dreamhost support staff, and they take on average 25 hours to repond. And when they do, it's typically a "we tested it and didn't have an issue, it seems the problem has resolved itself".
Completely unhelpful, completely unreliable, completely horrible. I wouldn't wish this host on my worst enemy. Stay far far away.
I used Dreamhost for around 3 years. The first 2 were fantastic, great speed and very little downtime. Then problems started. Mysql servers would go down for hours, my site would go offline for extended periods of time. The customer support I received was generally terrible, just "your site appears to be down, we are working on it" replies. The summer of 2006 was the worst with downtime for my sites almost every other day. I finally requested that I get moved to a different box as I was hoping maybe my luck was just bad and I had been placed on a clinker. My sites ran smooth for 1 day and then went dead. You'd visit and get "index/" as the page. Email worked fine, sites were nowhere to be seen. I couldn't even log in to my ftp anymore, the username and password were rejected. I contacted DH and didn't receive a reply for over 3 days and was told my sites were working fine. I checked and they had come back up within the past few hours which is when I last checked them. They went down again an hour or so later and I gave up. I emailed support one last time and I switched hosts. I received an email from DH support a few days later telling me again that my sites were fine. Well yes they were, I had moved them all. I attempted to log in via ftp to my DH server and nothing, I was still locked out. Growing pains are one thing, but DH really flaked out on me and left me without support and my websites.
I have been with Dreamhost for a long time. Overall, they have been excellent. When I was looking for a host a long time ago, every review I saw was glowing. For the first couple years, I couldn't have said one bad thing.
However, now, you will see a lot of negative reviews because they have had a rough summer from a reliability standpoint. I'm not exactly sure what changed or if it is going to be fixed.
I guess based on what I can tell, I believe this rough summer is going to be an exception. When Dreamhost is working, it is a steal and a joy to work with. I am hoping they have enough free cash to staff up their support and get some redundancy.
If you go to www.dreamhoststauts.com, you can see their blog of the downtime issues they have had this summer.
this is fairly nice host and i have been with them for almost a year.
Overall, I would recommend this host to everybody, seeing as how it gives huge amount of bandwidth and space for a very little price; that being said, there also is a downside. The average time for them to read my email is 7 hours! I mean, most hosts ( well atleast the ones listed on the first page on WebhostingJury) have very fast response time I heard. And for people like me, who have no idea about mysql and php, it is a HUGE DOWNSIDE..
Ergo, if u know ur stuff : go with this
if u r a newb like me : find other hosts
Dreamhost is generally good. The pricing is rediculously cheap, especially when combined with a coupon. Their reliability is generally good... but they've had a few major issues that were more than concerning. The support is very good... though response times are often slow.
What I really like about Dreamhost is the continual changes they make to the system. Whether it's keeping ontop of new technologies (RoR, PHP5, MySQL5, etc) or provide new features that really help out the users. There's one thing that keeps them a float and that's their listening of what the users want and need.
I've considered leaving, but I've yet to find a host that catters to what the people want. Or at least upgrades to newer versions of software within a reasonable timeframe.
I switched to Dreamhost in summer of 2004. Dreamhost offered much more than my old host in the way of features, disk and bandwidth. Things generally worked out quite well, with fast and decently reliable servers. The panel was slow and somewhat buggy, but I could live with it.
Enter 2006. It was becoming apparent that Dreamhost was having growing pains. Things weren't too bad at the beginning of the year through the start of second quarter, but were noticeably worsening. High server load, poor database response, and chronically flaky mail servers.
Unfortunately, this trend turned into a downward spiral which became a catastrophe when there were two major power failures in the building housing the Dreamhost data center. While the power failures weren't Dreamhost's fault, many of the resulting problems were. The original power failure occurred in JULY and Dreamhost's network is still shaky in OCTOBER.
Contrary to all common sense, Dreamhost is still rolling out features and increasing disk and bandwidth allowance instead of FIXING PROBLEMS. Users don't care about features as much as they care about sites that work, databases that don't crawl, and mail servers that forget passwords or fail to relay outbound mail on average ONCE A DAY.
24 hour support turnaround is a crapshoot these days as well. The staff is generally friendly and eager to please, but friendly doesn't cut it when a new problem crops up before your old ticket is even looked at.
Bottom line: I can't recommend Dreamhost any more until they get their problems under control.
So far everything has been great. Fast idle servers... Great prices and great throughput. Easy admin tools. Haven't had any reliability issues. I have launched several sites there in the last few days and all is well. For now I can't see ever moving to another provider.
DreamHost allows you to host unlimited domains (and unlimited mysql-db's and so) and doesn't restrict the content much, all they basically care about is that you don't break the law. They also have the bleeding-edge versions of PHP and MySQL installed, with PHP not running in safemode. They also give customers staying an increasing bonus for doing so, by increasing available bandwith and storage each week.
All these are the reasons I choose to try DreamHost and besides that their service isn't 100% reliable (in the 3 or 4 months I've been there, the MySQL-database or the webserver has been down a few times, but nothing much imho).
I did contact their support a few times by e-mail and I have quite the opposite experience than a few of the others who've reviewed DreamHost. They've always responded within a few hours and the responses was always very polite and so (and I'm used to danish support which... hm, lemme put it this way: they don't care telling you what they mean about you and your problems!).
Anyway, this is the most feature-rich shared-hosting solution I've seen outthere and yes, their service isn't 100% stable, but I don't really think it's that unstable that some people in here try to make them and the support I've used has been perfect.
Dreamhost offers tons of storage and entire galaxies of bandwidth at rock bottom prices. Great features: a host of instant install open source software, e.g., phpbb, mediawiki, wordpress, etc., etc. They have polite courteous support (by email) and a cutesy ambience - clever, funny monthly newsletters. They are continually upping their already outrageously high storage and bandwidth caps. They couldn't possibly increase the number of domains you can host on your account, because it's already unlimited.
There's just one small, tiny problem with this Dream Scenario.
The service SUCKS!
Server latency runs to ridiculously high levels frequently, and for extended periods of time, think days. So bad that browsers typically time out when going for a page during one of their "off" times. Services, like email and databases are out for hours at a time.
You really really want to like them. They serve up the moon and stars on a silver platter and do it with panache. They seem so friendly could hang out with them at the pub over a beer.
But they just can't deliver the goods.
Bottom Line - Jam a ball point pen into both eyes before signing up with Dreamhost.
While their server uptime is good and their prices are fairly low, in recent months I have had more and more problems with them getting blacklisted by Comcast, a rather large ISP. What this means is that any mail sent through Dreamhost's mail servers to a Comcast customer is bounced as Comcast thinks the Dreamhost mail server is a spam source. The last time this happened it took more than two weeks to get the Dreamhost mail server removed from Comcast's black list. It has now happened again and it is enough to make me want to migrate to another host.
Overall a great host for a small personal site. You won't be able to beat the price anywhere. If you are looking for hosting for a high traffic or ecommerce sit then look elsewhere. If you just want a low cost host for your personal site or blog this is a great choice.
Run as far away from this host as possible. For the past month they have had nothing but service problems. My site loads painfully slow if they can get their system to work. The email is horrible. No minimal span filtering, is very slow. Many times I can even log into my mail accounts. The have no phone number you can call, they do however allow you to request a call back on a problem. My plan only alows 3. If you request a call back and they never call then it still counts as if you used it. Their customer support is horrible 85% of the time I dont get my problems answered.
They do have a site that lists updates on what is going on with there services, but there is a sever lack of professionalism. I do not need to see emote characters from my webhost. If I want emotes I will go in a chat room with teenagers.
They are very very unreliable. They are over priced though they do have deals you can use to sign up and save money.
The do offer some nice one click instalations if you want, visial wiki, mysql, php, frontpage, a marketplace. But the service is so bad it is not worth it.
If you have a company website go somewhere else. If you have a personal site and you want it to run go somewhere else.
Dont use dreamhost.
I had my own website for quite a while (with GoDaddy and others) and have joined another website hosted by Dreamhost 3 months ago. I don't know about the pricing thing since I personally don't pay for it. What I do know is that their reliability is probably the worst I have seen. Their status page may be good and honest, but seriously it looks more like their servers are located in Lebanon or Israel rather than in the US (fire, complete power outages, and basically every day something breaks or goes down).
For the last 3-4 weeks our website was down every single day for different periods of time ranging from 5 minutes to 4-5 hours. I can only compare it to blogspot (Google), but at least their service is free.
Dreamhost is a provider who offers very cheap prices all around, for more webspace and bandwith than most other hosters can claim to provide. While this may seem great at first, it should be noted that these prices have to have some kind of negative side to them. In the case of Dreamhost, it is most likely severe overselling. Thus, if you have a site where mission uptime is critical, using this host may be not such a good idea.
That said, I haven't had any issues with them yet, and am quite content actually. On the one occasion that I needed it, support feedback has been quick. The panel, while it is not CPanel and takes some time to apply changes, is still easy to use and offers all features decently organized. I wouldn't set up a professional business website on it, but for everything else, this provider is the way to go.
Lastly, it should be noted that it's advisable to sign up for the site with one of the available coupon codes. This allows you to save money on your first bill. Without this, the prices won't be nearly as attractive.
Reliability is very very low. They have strict CPU limitations (can't run anything over 30 seconds) which renders the service useless. Also they over-subscribe each machine, where the load is consistently 20-100 and ssh response time is unbearably slow. This definitely has the best values, if you don't need to use their services.
Dreamhost has really been a dream as far as web hosts go. They are so much more honest than any of the other hosts I have tried (and I've tried plenty). Whenever something goes wrong, they put it up on a specially made site just to keep people informed of any issues, and what they are doing to correct them.
Also, at first I thought the email support would be a problem, but since dreamhost gives you so much good stuff with your hosting, like shell access and an extensive wiki about how to do almost anything, you will find that most of the issues that you have with other webhosts just aren't issues with dreamhost. That is why there has never in 3 years been a reason why I could think of to want to speak on the phone with tech support. And of course, they do let you call a certain number of times per month, so if you REALLY need to talk to somebody, you can.
The customer support is terrible. It takes about 2-3 days to solve small issues. The support guys act all arrogant and threaten you of deactivating your account without refund.
Once deactivated, they lock all your files with them and you are unable to access it until the arrogant masters get time to reply to your plea .
The BAN all emails to your members which are automated to confirm registeration from forum software as popular as 'vbulletin'.
I would say ive had a terrible experience and would like you to think 100000000 times before you signup for this hosting.
The price is just to lure you. If you have self respect, do not like rude staff and unproffessional support messages, and your site is quite popular, then DO NOT make the blunder of hosting with dreamhost.
I m thinking of opening a website calld ihatedreamhost.com or something similar to show my resent.
I have been with dreamhost for 2 1/2 years now and love them! You get so much for your money and I've had nothing but excellent experiences with customer support. Besides the occasional downtime, my website is up and running 99% of the time. Unfortunately I had gotten behind on my hosting payments and Dreamhost gave me a free months credit for customer loyalty. Awesome host!
I have been using Dreamhost for about a year and have been very pleased with the results. You get a lot of storage and bandwith for the money. I did miss having CPanel but once I got used to their control panel it was ok. Besides cant beat the price.
I switched over to Dreamhost over 3 years ago. Since I've been with them they seem to change their pricing structure to go with the times. I started with 500 mb for $9.99. Everytime they upgrade their offers, they upgrade my service as well.
I also like there suggestion system. If they have enough votes for a certain product they will consider adding it.
I haven't had to use customer service very often but I always get a reply. It used to be slower but now I recieve replies sometimes within minutes.
I rate this host poorly because of the fact that they have been possibly the worst host I have ever used.
They claim to have fast tech support response but they take forever and it take 5-6 support tickets to get the right answers from the people. I spent 3 months without email service from my website as a result of incompetance from an employee of theirs. They stated I was spamming users, and even after showing that my site was fully within the guidlines of users requesting emails and such it took them several months to finally fix the issue!
I have been in search for another host lately as I am fed up with dealing with the EXTREMELY slow tech support and people that don't have the first clue as to what they are doing.
The only thing that they actually did do right was use a newer version of MySQL. they are using 4.1 which is great and all but now that i'm trying to find a new host it's hard to find another host that uses the same or higher as databases are not backwords compatable (at least mine isn't).
The constantly complain about CPU minutes, each account is allowed no more than 60 CPU minutes in a day. It's the most rediculous thing I have ever heard of. My website maybe does 15-18 gigs of bandwidth a month out of the 250 i'm allowed but they come out of no where with this your site is using more than 60CPU minutes a day. how rediculous!
They are the only host I have ever run into that will complain about such a thing!
Also they are SLOWWWWWWWWWWWW.
My site lately is often inaccessable due to the poor quality of this host, DreamHost is nothing but a reseller, they do nothing in house. Only a reseller would b#tch and moan about CPU minutes.
Also they try to get you to buy great plans by sending you emails that you need to buy a upgraded plan even though you aren't exceeding any of the orginal terms that you agreed to when you bought the hosting plan with them.
I have to say these dreamhost guys are hip. Check out their blog at http://blog.dreamhost.com/.
I haven't had to use customer service yet, so I cannot vouch for that. I have been monitoring my uptime and have had no problems. They even have a page http://www.dreamhoststatus.com/ for serious issues. I trust these guys to be honest.
I feel great being apart of Dreamhost. No complaints here;)
We signed up for hosting using dreamhost and say its probably the best deal with max features for the price. The site response sometimes gets glitchy. Overall its not bad . The customer service can be improved.
I bought some hosting off Dreamhost in October 2005 and I have to say that I am very pleased with their services. Although people complain about overselling, the truth is really, that not one person uses all the space given. The reality is, all their servers are maintained properly and they make sure that there's no funny business going on.
As for their cpanel, yes again, it's different to a normal cpanel and people have being complaining about difficulty in using their own panel. When I first moved it, yes, I did find some difficulty with the panel as I've been using cpanel all along. Frankly enough, after a week or so, I got used to it and it actually is a whole lot easier than cpanel.
I love the way the domains and subdomains are organised - everything in one directory for easier navigation (unlike a reseller, you have to have one cpanel for each domain). I love this feature. Makes my life SO MUCH EASIER.
As for uptime, I've never experienced any major downtimes apart from when I started - I would have 5-10 minutes of downtime but these days, it's near 99.9%.
You can make your own backups too and retrieve a file which you've accidently overwritten or deleted from this directory called 'snapshot'. I LOVE IT!!
Customer support is improving since I moved in. You can submit a ticket from your panel and you will receive a response within 1-12 hours, depending on where you live (the time etc can affect response rates). Replies are usually useful and very friendly.
Just read their TOS before signing up and check out the forums for discount codes. Overall, a very good host who looks on the fun side apart from what they do.
If you need something to get started and you don't have a website that gets tons of hits, this is for you. They give you features for which you can get familiar with in time when your ready to get serious.
I've been with Dreamhost a couple years now and I host a couple sites on their servers. You cannot go wrong with these guys.
For under $20/Month I get 2064 GB Bandwidth & 73440.000 MB id disk space. AND IT GROWS EVERY MONTH !!!!!
Hardly any downtime, and if something goes wrong, they usually send out an e-mail to inform you, before you know it's down.
Response times are great.
I've been with dreamhost for just over a year now and they've been amazing. After my experience with my last host dreamhost was like a dream. They have a friendly support team along with what is probably the best and cheapest plan offering currently available for web hosting.
By using the coupon "50BUCKSOFFTODAY" you can get $50 off any order.
Very good host. Their hosting space is by far the best out there beating its competitors noticeably. So far, support has been good and they've gotten back to me within half a day.
Only reason I will probably change to another host next year is the admin panel. It's respectable of them to try to make their own . . . but honestly, they just need to get cpanel or something high end. A lot of it is just spread out everywhere and it's very unorganized. I hate how you have to register an account through their entire system in order to access ftp because in most cases, the username is already taken by someone else being hosted by dreamhost. Also, it's just unprofessional to try and host sites and tell them to use the ftp url badillo.dreamhost.com instead of ftp.domainname.com. I'd probably rate their admin panel 2/5 but everything else is top notch.
I started hosting a website from a friend's Dreamhost account (buying a seperate domain), but I recently bought my own Dreamhost account, because it really is an excellent service. Their customer support is variable but rarely fails, and thanks to their excellent wiki (wiki.dreamhost.com) I have yet to have had a problem that isn't answered on there. Excellent pricing and a solid panel system elevates this host to the top of the field.
i was very happy to find dreamhost. the price is fantastic, especially for what you get. hard to beat. support was wonderful in my short experience.
unfortunately, i just cancelled my account. the reason was that, being someone who hosts over 20 sites for clients and friends i just couldn't see myself using their admin interface with much ease. maybe it's just that i'm accustomed to whm, which admitedly has its faults, but dreamhost has controls for what seem like related functions spread all over the place. if they had a really efficient, usable admin interface, i would be in heaven.
Dreamhost has been great; I started with them in November 2004. When I came up for renewal in November 2005, I got an $80 loyalty credit, meaning I haven't paid for hosting yet. As others have mentioned, they regularly increase disk space without increasing charges. In fact, they have decreased costs for a number of features in the time I've been with them; my sense is that they work hard to stay competitive with other hosting services. I'm running 2 Wordpress blogs and 3 Drupal sites, and setup of the databases has been incredibly easy and increasingly fast. When I first signed up, implementation of databases and other features took 30 minutes; now it's 5 or 10 minutes--but it often takes less time than that.
I've had a few service issues, and I've found them to be very responsive. There has been very little downtime in my experience, and never with my sites--only email. And its always been resolved in a short time.
Have never worried about my hosting nor thought about changing since moving to dreamhost.Found the support surprisingly helpful and fast but rarely need it.My multiple sites are up all the time.The cost is right.Glad to be rid of cpanel.
They do things the right way and find out what you, the customer, wants. If people want PHP5, they get it. If people want support for this or that, they can gain support and it'll be delivered. Support can be a little slow on occasion, but overall, the features and stability are amazing.
This host has been incredibly easy to use, very helpful and oh so cheap. I couldn't believe it when I got $80 off the $119 first year fee... that's a domain name and hosting for just £23 for one year! Totally amazing. I've heard they have a little bit of down time and aren't as reliable as they used to be, but hey, for the cash and as a hobby, who cares.
These guys try hard -- and have provided reasonable service over the past 4 years or so across a number of domains.
But I sense as they have grown they haev lost a bit of control, and through a couple of interactions with their increasingly slow support team over the past two weeks I would put in the 'rude' and 'unhelpful' category. Simply too quick to dismiss user/configuration issues, push the responsibility back to the user, no continuity on a case etc, and don;t appear to want to listen.
A pity, given the efforts they have put in -- but I am now looking for a new host for the three accounts I hold there.
I love the plans and how your space and bandwidth increases each week. Customer support is fantastic in the beginning, when you've just bought hosting and then after 3 months, they stop giving great support because you are just 'another customer'. Some of my support tickets have not been replied to and the most they've taken is about 3-4 days.
Only get hosting here if you want space but if you want great customer support, just forget it.
Honestly, when I read the few negative comments about Dreamhost, I always wonder whether they are mixing them up with a similarly named host based in the UK, or whether the complaintants had walked into some odd alternative universe. That's not to say they're wrong - no company, even USAA, has 100% customer satisfaction - it's just that in the more than five years I've been using Dreamhost, I've been extremely happy with their service.
The web panel they developed is very easy to use and intuitive - which is why I recommended them to my 69 year old father, and not just my friends in their twenties and thirties. (How many hosting services would YOU recommend to Mom, Uncle Pete, or Auntie?) The support is very, very good - I hear back quickly whether it's a minor issue or something that has really confounded me. I also appreciate the callback service, which allows me to set a time for them to call and discuss any issue.
Their price is also terrific, even without the amazing referral codes available (do a search on Google for "Dreamhost maximum discount code" to find one that brings your overall yearly cost down), in part because of their insistence on doubling and even quadrupuling bandwidth and other services on a regular basis.
they keep improving their plans.. and unlike many other hosts.. these improvements are applied to new AND existing customers.. they now allow ridiculously high disk space and bandwidth.. 20 gigs for $8 a month.. and they have really good promotional discounts..
my experience with their cusomter service /support has been very excellent.. they respond quickly and effectively.. my first year just finished.. and i will be a return customer.. overall.. they are amazing.. excellent service.. and excellent prices.. 5 stars!
Ok I will make this short and sweet. If you are looking for a quality and reliable host I would not recommend Dreamhost. I have not been satisfied with their uptime and a tiny bit unsatisfied with customer service...BUT I was not expecting either of those things... and to be honest your going to run into the same problems with any budget hosting company. So this is not to say that I am not satisfied. For what I paid, I am MORE than pleased, and I believe they have good intentions, but they are growing fast! If you are a nonserious customer who just wants to get your site up on the web, these guys won't do you wrong. Her's a coupon for $80 off any yearly plan...coupon code = "80DOLLA". Enjoy.
I've been with Dreamhost for just about one year now, and their service is fantastic. They are a bit lacking in the customer support area (that is, live customer support), but the more than make up for it with a very large knowledge base, and multi-tiered support structure.
These guys have fantastic uptime, and if you are a new customer, then there are tons of coupon codes out there that will save you money on your subscription. For example, enter the coupon code, "40less" at sign up, and they'll deduct $40.00 from your signup cost!
Great host, great reliability, good uptime, average service!
I make a living running a web development biz, and I've been with Dreamhost over 2 years now. I have referred nearly all my clients to them, and their referral rewards are great - especially if you have larger clients. I haven't paid for hosting since I signed up, and have a nice hunk of change that I'll be cashing out soon.
In the early days, Dreamhost really was a dream. Their control panel is the best I've seen - very developer orientated, and they used to be so reliable. They always have some new perk going on, and they seem to be a really fun company. But they've grown, and I think they've grown too much too soon. Both site and email outages are frequent. Email service has been on and off going on 2 weeks now, and they still haven't fixed it. Just the other week, their main router went down, resulting in ALL of their sites being down for over 2 hours, and there have been other outages too. When LA had their power outage, their generators failed, and sites were down for some 12 hours. Needless to say, my clients have been complaining, and I asked Dreamhost to give me some sort of reasurance that this is being fixed and will not happen again, so I could take that back to my clients and stand by Dreamhost. Never got it.
My low scores here are for their reliability. For me, that is a host's #1 job. Keep the sites and email servers going, if they can't do that, then they're not a good host. Dreamhost has built all sorts of checking systems into their control panel, so that you can verify your email is down, your site is down, etc. But they don't give you any uptime stats, because they would be pretty horrid at this point.
It really does sadden me, because I thought I finally found "the one." But now I'm looking into other providers, and maybe getting my own dedicated server that I can bring my clients over to.
I'd left Dreamhost for somewhere with a bigger reseller program. I came back a few years ago. I've been through about 20 hosts since 1996, and Dreamhost can NOT be beat! Trust me, I've been through so many, and I didn't have one that was half as good at DH.
You can't beat the price, the support is wonderful and quick, they love giving their users (new AND old) all sorts of goodies. I love the referal program.
The montly newsletter is fun to get and great to read.
In fact, I even got a free month once I'd been with them for a year. Never got that anywhere else!
They recently doubled their disk space and allowed customers to host an unlimited number of domains. I have tried several hosting providers and settled on dreamhost; I have not have any problems since. There are a number of coupons available for discounted hosting, don't settle for any that offer you less than $97 for the first year of hosting. There are some good coupons, including dreamhost's latest promotion "888," at celebrate-dreamhost.com.
Ive been with dreamhost for a little less than a year now. their support is excellent and everything is very easy to use. They provide all the information you need.. and have a prety thorough "knowledge base." they did have an issue with the LA Blackout recently, but i cant complain too much cause it did knock out a whole chunk of LA.
besides that, they are friendly, there is a decent webmaster community there.. their speeds are good.. and they have alot of features (they call them "1 click installs" which are nice and easy to experiemnt with..
before they had a really good coupon "777" that seemed to last forever, but that doesnt work anymore..
now, there is also a promotion code "FALLCOUPON" which gives you $96 Off the 1 Year L1 Package. which makes it only $23 for the whole YEAR!! They are pretty generous with their diskspace and bandwidth, definately worth it to check them out.
Really disapointed with the support lead times for dreamhost. They had great reports all over the web; but I've had several configuration problems with them, and never had a ticket responded to (never mind solved) in less than 12 hours, and on several occasions 24 hours.
I had one relatively simple problem (which I ultimately solved on my own) with their one of their click installs (wordpress), which they repeatedly failed to solve - while reporting solved; over a period of two weeks on a live website, this was completely unacceptable.
I have been with Dreamhost since early 2005 and recommend it to others. It's a bit of a techie lovers site so if you are not technical then you just need to follow the signup instructions carefully.
They have some good deals and I heard about a discount code you can use when you sign up called "sweetdream25". It will give you an instant saving of $25 off your bill. You can try the code before paying to confirm that it works.
The user community is good and the support forum is regularly answered by other happy Dreamhosters.
My experience with dreamhost has been well above par. I use them both for my personal site and for a business site I recently created for a local business. I have yet to have a problem with them, and there support response when I had an issue was quick and helpful. I would recommend them highly to anyone.
My experience with Dreamhost was positive at first. Although their admin control panel was impossible to navigate, they offered way more bandwidth than anyone else for a good price. But then the outages started. They suspended my account, locking out my users, and told me to fix it. But didn't tell me what to fix.
When I updated the software I was using to something faster, I had to practically beg them to turn me back on just to test it! A month later, they shut me down again WITHOUT WARNING and demanded I get a dedicated server for $100/month - 10 times what I was paying already. Meanwhile, they wouldn't let me access my own database and files to move them to a better host! It took legal threats from both me and my new hosting company (run by a friend) to get them to free my files.
Oh, and while my files were locked up and NO ONE was using my site, their stats said I was using 14% of the processing power of the server. WTF? So now I've got 2,000 angry users on my back, a mess of files to salvage, and it turns out Dreamhost was wrong about the whole overload thing. They were very unprofessional about it.
Their support system is terrible - amateurish and vague. Everything was running fine until they tried to "improve" it. Their subsequent "help" kept making things worse. They're a good deal if you have a quiet, HTML-only site with no traffic, but if you have anything with php or MySQL or such, stay away!
Dreamhost has been my first and only host. I've worked with others through clients but i still cherish Dreamhost. Many of my friends have been jumping from host to host but go to and stick with Dreamhost after i recommend them. The prices are reasonable, the service is great and the control panel and tools are a snap to work with. I almost feel guilty for what i pay. Ok maybe that was overboard but i do love em so.
No phone support, email support typically 12-24 hour response time, often blown off. Email's been out for a total of 20 hours this month, all my sites are currently down, 18 hours and counting because of an apache misconfiguration that I don't have control over.
I used to love and recommend DreamHost, now I'm looking for a replacement!
After signing up with dreamhost I have always been impressed with their great customer service and friendly attitude. I feel that I am getting a great deal, and am always informed whenever anything new is going on by their newsletters. Even when they go down (and that is very rarely and usually for less than ten minutes) they immediately let me know and explain their plans for avoiding such a problem in the future. They are very honest and open about their services and technical things. I would recommend this company to anyone looking for quality hosting services.
A company which I can recommend unreservedly. I started in Oct 1999 with one domain and have since moved to a dedicated server. They have superb customer service, great prices, very generous bandwidth deals, and a fun attitude. I know that you may be struggling to find a host (like I was), confused by the hundreds of companies out there, in which case I suggest you save your self any more effort and simply go to Dreamhost. It's hard to see how you could do better. By the way, this is a genuinely unsolicited testimonial!
A bit slow to access my site(s), but that might be because I'm far away from the actual servers. Otherwise great value for money, especially with the triple space/bandwidth campaign they are currently running.