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Average Jury Ratings & Reviews of
Easyspace |
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| | | | 1.8/5 | | | | | | 1.8/5 | |
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Reliability
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Support
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Pricing
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Overall
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Below are some verdicts that users of our site have
given to
Easyspace . If you would like to submit your verdict about
Easyspace please use our submit page to review
Easyspace. |
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Easyspace ?
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| Date Submitted : |
April 13th, 2007 |
| Length of time hosted by this company : |
1 - 6 months |
| Overall Rating : |
1 out of 5 |
| Reliability : |
5 out of 5 |
| Support : |
3 out of 5 |
| Pricing : |
1 out of 5 |
| Verdict : |
Although my personal experience with them has improved, *steer clear* of their reseller accounts (Easynic).
I have a domain name with Easyspace, and the control panel has been improved, and support issues have been addressed relatively quickly.
On the strength of that, I opened a reseller account with Easyspace a little while ago. I paid a relatively small one-off fee, and I can sell domains and hosting to compliment my web projects without having to pay the monthly fee of a dedicated server option.
I have only managed to purchase 3 domains so far, and two hosting packages, and in that time I've had to raise 19 customer support tickets!!
The (numerous) issues:
- The control panel is dreadfully out of date and not very user friendly.
- The online documentation is terrible. The so-called 'Reseller Manual' is about 5 pages long and mainly is basically a picture book of screenshots.
- Until recently, they were advertising free domain names with their hosting packages - this was found not to be the case. I was told on the phone that domain name costs get refunded upon hosting purchase, and then I had a support ticket saying the opposite.
- The pricelist is *still* wrong - please do not make any decisions to purchase a reseller packahe (if you really must) on the strength of their price list.
- The names of their hosting packages (and other packages) are completely out of date, and do not match those that Easyspace offer, so you can never be sure what you are buying (apparently this was going to be updated - or so I was told about 5 weeks ago).
- On the subject of hosting packages, Easyspace offer something called a Starter Plus hosting pacakge. This is the same as the Starter hosting package, but with MySQL or MS Access, double the amount of hard disk space and 50% more bandwith allowance. This package costs £40 p.a. with Easyspace. Resellers *cannot* buy this package, but can buy the Starter package for £18 or the more expensive business package for £55. To offer the equivalent 'Starter Plus' package the reseller would have to shell out £399 in package upgrade costs!!!
- Whilst you can buy domain names cheaply, you will find that they come with no e-mail functionality whatsoever (i.e. no catch-all forwarding), yet Easyspace offer this with *their* domain names. You have to add an email package to the domain to get the any form of e-mail functionality, which will then make you more expensive than everyone else.
- If you purchase a hosting package with a database (or add a database to a low-end package) you have to raise a support ticket to get the database activated and get the security details! It took 3 days for the last activation. Not great if you have sold hosting to someone else and they want to get things up and running.
- I had numerous issues with the 'control panel', where I couldn't update details, create contacts, change holding page, etc. without some kind of error which meant I had to raise a support ticket for each one of these problems. The control panel is also very unintuitive and out-dated.
- Some packages are just not worth reselling. For instance, domain names because of lack of email forwarding for one. Another is the business hosting package which only cost £10 less to buy as a reseller (if you are VAT registered) but easyspace offer theirs with a free domain name (admittedly for the first year only). A pro dedicated server is only £10 cheaper as a reseller too, so you had better hope that you don't pay a high percentage on those sales transactions!
However, with the exception of a couple of tickets support has been pretty good. Problems have have been sorted quickly, it's just that the problems keep occurring!
I swear I must be the *only* Easyspace reseller, because there have been so many numerous issues that I cannot believe other people have not had themselves, such as the free domains error that was only taken off their website when I mentioned it.
I think that they get what thet need out of the deal as soon as you've paid the one-off set up fee which isn't refundable so I guess it's neither here nor there whether they keep your business after that. |
| Submitted By : |
cloggs |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
62.173.118.42 |
| Add new response or edit existing response |
| Date Submitted : |
March 9th, 2006 |
| Length of time hosted by this company : |
More than 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
3 out of 5 |
| Verdict : |
Been with this host since 2000. Fine service until early 2004, after they had been taken over by iomart. Website was down for 7 days, and no response to repeated attempts to contact them. Multiple problems with website, email, and FTP since then. They charge 50 pounds sterling to transfer a single domain away from them, which provides proof that many people are unhappy with their service. For another indicator, search google for "easyspace" and "unreliable".
Please do not use this company. Their website looks very convincing, but clearly this is no indication of the quality of service. |
| Submitted By : |
p |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
203.109.202.5 |
| Add new response or edit existing response |
| Date Submitted : |
October 3rd, 2005 |
| Length of time hosted by this company : |
More than 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
3 out of 5 |
| Verdict : |
Easyspace used to be great, could do everything from the Control Panel. In the first two or three years, I never had to contact support.
Then things went badly wrong. All my DNS settings needed changing, so I logged into the usual control panel to discover it had all been updated... and broken in the process. I logged a support request with Easyspace. It took them weeks to respond (literally weeks). One of my clients (to whom I had recommended Easyspace during the good times) had an email problem. Easyspace took over ONE WEEK to sort this, even after phoning them on their premium rate number. This whole week my client was without his business email. Utterly unacceptable behaviour from a registrar.
They now charge £49+VAT to transfer domains away. I will be moving all my domains away, but am not giving them any more money... I am simply letting them all expire. |
| Submitted By : |
Dave |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
83.67.41.162 |
| Add new response or edit existing response |
| Date Submitted : |
July 24th, 2005 |
| Length of time hosted by this company : |
6 - 12 months |
| Overall Rating : |
4 out of 5 |
| Reliability : |
5 out of 5 |
| Support : |
2 out of 5 |
| Pricing : |
3 out of 5 |
| Verdict : |
I can't comment on uptime as I haven't closely monitored it, but as far as I can tell it's flawless; the server is very fast and my website always loads quickly.
The control panel is also nice, it allows you to control various settings - but it's not as feature rich as some other hosts. One nice touch is the domain control such as whois and nameserver, but if you want to transfer to a different register you're gonna’ have to cough up £50!
From here on in things go a bit pear shaped.
I have only needed to contact support once, but it was an urgent issue and 24 hours later there's been no reply. So that explains why I've given them 2/5 instead of 1/5 because support might otherwise be good, but for the price I'm paying I'd expect a response with at least a couple of hours!
Value-For-Money isn't brilliant; the base package doesn't include MySQL and you have to pay an extra £20/year for the privilege. £20/year is the cost of the base package at ValcatoHosting.com and that includes MySQL! It's a little better on the larger packages though.
I suppose to summarise: If you've got money to burn they're a good host, but there are cheaper hosts out there who offer more, and with better support. |
| Submitted By : |
chickendippers |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
80.5.160.5 |
| Add new response or edit existing response |
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