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Date Submitted :
December 19th, 2011
Length of time hosted by this company :
More than 3 years
Overall Rating :
1 out of 5
Reliability :
3 out of 5
Support :
3 out of 5
Pricing :
2 out of 5
Verdict :
Easyspace auto renew policy: they autorenew and take the money without even a cursory email to inform the customer they're about to be charged. They act stealthily because they realise a significant number of people would cancel the service before it was renewed and they want to trap them in another years unwanted contract.
You also CAN’T turn off auto renew from the control panel- you have to phone up and speak to them about it, in their office hours.
They refuse to refund these charges, despite the fact they take the money a FULL MONTH before the invoice is due and the service is due for renewal!
I was enticed into a dedicated server from Easyspace after having had my domain hosted with them since 2002. Signing-up through the website was easy, but that's where the problems began...
First, they had to perform some "security checks" before setting up the server, and this *had* to be done over the phone! The phonelines were only open Mon-Fri 9am-5pm, so I could only phone during my lunch break at work - which was at the same time that the only person who could deal with this took his!
Once I had finally managed to get the server set up, but the recycled IP address I had been given was being bombarded with DDOS attacks, which fianlly were successful. Here was be second problem: The only way to get the server rebooted was to call Customer Support. Fortunately there was a person who could deal with this when I called, but it still took 96 hours (YES 4 DAYS) to get the machine restarted!!
My 12 month contract is now finally at an end so I can be finally rid of Easyspace, but still they are causing headaches. I'm now trying to change the nameservers for my domain to point to my new server but they can't even get that right... All I want to do is change the IP of the nameservers, but after over a week, the IP still hasn't been changed.
Domain transfer to another easyspace account is a milestone and takes far to long... All I wanted to do was simply transfer the name, set up a website homepage for it, easy, I normal do things like this in a hour! It took days just to transfer a name... I DO NOT HAVE TIME TO MESS AROUND!!!
Will not use them ever again even if they make it easier to transfer names!!!
After an uncomfortable experience with a previous host, I moved to Easyspace in October 2006. The advertising was reassuring and the company was already managing my domain. Eight weeks later, I gave up and found myself a new home.
The e-mail service never worked properly, and for five of the eight weeks it was unavailable, It was several days before my site appeared in the Web.
Support was UK office hours only - not much use to a hobbyist. Support staff were always polite, sympathetic and reassuring but they seldom actually achieved anything and a repeat call usually drew the response that the problem was solved but it would take a while before it became apparent.
I never knew what "MX" records were until I met Easyspace. Apparently they were they were partly to blame for my e-mail problems. The other issue was that my web space was not accessible from the Internet, but Easyspace took several days to latch on to it.
A direct approach to the company office met with an unprofessional response (how many companies answer the telephone with a greeting of "Yes"?), and a refusal to allow me to talk to a manager. I can understand why the Glasgow city authority has to employ a Trading Standards Officer with specific responsibility for dealing with complaints about Easyspace.
The provider quoted a price for 10M sustained and reneged on the price. We agreed to pay significantly more than the price of their "unlimited" package knowing full well it wouldn't be unlimited. Still, they fouled that up.
Then they capped our service even though we agreed on a rate for overage and would have been happy to pay that rate right up to the maximum possible.
Then there was 48hrs of downtime with zero notice, their insanely incompetent customer support who saw nothing wrong with a site being offline for days, their untrained and unqualified network technicians and their complete lack of professionalism.
I have used Easyspace for many years for my personal email and web hosting without any dramas.
So, when I was starting a new business venture, it seemed to be a good choice for our domain registration, web hosting and exchange hosting.
It took 2 weeks just for them to get Exchange up and running for us.
Firstly I was told to wait for DNS propagation - when this did not make it work after 3-4 days, they looked into it a little further. The MX records were wrong (and they said I must have changed something on them - I did not even know what MX records were at that point, let alone how to change them!). So they changed them and said wait another couple of days for propagation. Still no joy.
So, now they admitted something had gone wrong on the setup of our job on their backend server. They were working on it - give them 24 hours and it would all be solved.
Cue days of emailing them and being told that it was with their senior developer being resolved.
Eventually, 15 days later, I had Email - great!
So, then i wanted to upload a temporary webpage - but, once again, they'd set things up wrong - they'd not assigned any disk quota to my domain. Thankfully that was resolved in only 3 days.
So, then thigns worked well for a few weeks. But now, i have totally lost email again.
They've done something to the server to allow people on hotmail to email any exchange boxes they have (there seems to have been a problem there) and they've stopped ALL email working.
Emails now bounce back to the recipients. I can send Email though.
Yesterday they said it was resolved and that things would be up and running today. Today, they say that the MX record update did not go live and they hope it will back up and running tomorrow.
So, I am trying to run a new business and, so far, out of 8 weeks of having this domain, I have had 17 days of Email outage!
Pathetic.
They are always helpful on the tech support and tell you it is being sorted.
I genuinely think that they do not have the skillsets for the Exchange side of things.
Although my personal experience with them has improved, *steer clear* of their reseller accounts (Easynic).
I have a domain name with Easyspace, and the control panel has been improved, and support issues have been addressed relatively quickly.
On the strength of that, I opened a reseller account with Easyspace a little while ago. I paid a relatively small one-off fee, and I can sell domains and hosting to compliment my web projects without having to pay the monthly fee of a dedicated server option.
I have only managed to purchase 3 domains so far, and two hosting packages, and in that time I've had to raise 19 customer support tickets!!
The (numerous) issues:
- The control panel is dreadfully out of date and not very user friendly.
- The online documentation is terrible. The so-called 'Reseller Manual' is about 5 pages long and mainly is basically a picture book of screenshots.
- Until recently, they were advertising free domain names with their hosting packages - this was found not to be the case. I was told on the phone that domain name costs get refunded upon hosting purchase, and then I had a support ticket saying the opposite.
- The pricelist is *still* wrong - please do not make any decisions to purchase a reseller packahe (if you really must) on the strength of their price list.
- The names of their hosting packages (and other packages) are completely out of date, and do not match those that Easyspace offer, so you can never be sure what you are buying (apparently this was going to be updated - or so I was told about 5 weeks ago).
- On the subject of hosting packages, Easyspace offer something called a Starter Plus hosting pacakge. This is the same as the Starter hosting package, but with MySQL or MS Access, double the amount of hard disk space and 50% more bandwith allowance. This package costs £40 p.a. with Easyspace. Resellers *cannot* buy this package, but can buy the Starter package for £18 or the more expensive business package for £55. To offer the equivalent 'Starter Plus' package the reseller would have to shell out £399 in package upgrade costs!!!
- Whilst you can buy domain names cheaply, you will find that they come with no e-mail functionality whatsoever (i.e. no catch-all forwarding), yet Easyspace offer this with *their* domain names. You have to add an email package to the domain to get the any form of e-mail functionality, which will then make you more expensive than everyone else.
- If you purchase a hosting package with a database (or add a database to a low-end package) you have to raise a support ticket to get the database activated and get the security details! It took 3 days for the last activation. Not great if you have sold hosting to someone else and they want to get things up and running.
- I had numerous issues with the 'control panel', where I couldn't update details, create contacts, change holding page, etc. without some kind of error which meant I had to raise a support ticket for each one of these problems. The control panel is also very unintuitive and out-dated.
- Some packages are just not worth reselling. For instance, domain names because of lack of email forwarding for one. Another is the business hosting package which only cost £10 less to buy as a reseller (if you are VAT registered) but easyspace offer theirs with a free domain name (admittedly for the first year only). A pro dedicated server is only £10 cheaper as a reseller too, so you had better hope that you don't pay a high percentage on those sales transactions!
However, with the exception of a couple of tickets support has been pretty good. Problems have have been sorted quickly, it's just that the problems keep occurring!
I swear I must be the *only* Easyspace reseller, because there have been so many numerous issues that I cannot believe other people have not had themselves, such as the free domains error that was only taken off their website when I mentioned it.
I think that they get what thet need out of the deal as soon as you've paid the one-off set up fee which isn't refundable so I guess it's neither here nor there whether they keep your business after that.
Been with this host since 2000. Fine service until early 2004, after they had been taken over by iomart. Website was down for 7 days, and no response to repeated attempts to contact them. Multiple problems with website, email, and FTP since then. They charge 50 pounds sterling to transfer a single domain away from them, which provides proof that many people are unhappy with their service. For another indicator, search google for "easyspace" and "unreliable".
Please do not use this company. Their website looks very convincing, but clearly this is no indication of the quality of service.
Easyspace used to be great, could do everything from the Control Panel. In the first two or three years, I never had to contact support.
Then things went badly wrong. All my DNS settings needed changing, so I logged into the usual control panel to discover it had all been updated... and broken in the process. I logged a support request with Easyspace. It took them weeks to respond (literally weeks). One of my clients (to whom I had recommended Easyspace during the good times) had an email problem. Easyspace took over ONE WEEK to sort this, even after phoning them on their premium rate number. This whole week my client was without his business email. Utterly unacceptable behaviour from a registrar.
They now charge £49+VAT to transfer domains away. I will be moving all my domains away, but am not giving them any more money... I am simply letting them all expire.
I can't comment on uptime as I haven't closely monitored it, but as far as I can tell it's flawless; the server is very fast and my website always loads quickly.
The control panel is also nice, it allows you to control various settings - but it's not as feature rich as some other hosts. One nice touch is the domain control such as whois and nameserver, but if you want to transfer to a different register you're gonna’ have to cough up £50!
From here on in things go a bit pear shaped.
I have only needed to contact support once, but it was an urgent issue and 24 hours later there's been no reply. So that explains why I've given them 2/5 instead of 1/5 because support might otherwise be good, but for the price I'm paying I'd expect a response with at least a couple of hours!
Value-For-Money isn't brilliant; the base package doesn't include MySQL and you have to pay an extra £20/year for the privilege. £20/year is the cost of the base package at ValcatoHosting.com and that includes MySQL! It's a little better on the larger packages though.
I suppose to summarise: If you've got money to burn they're a good host, but there are cheaper hosts out there who offer more, and with better support.
