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Average Jury Ratings & Reviews of
HostOnce |
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Reliability
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Support
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Overall
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Below are some verdicts that users of our site have
given to
HostOnce . If you would like to submit your verdict about
HostOnce please use our submit page to review
HostOnce. |
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HostOnce ?
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| Date Submitted : |
April 9th, 2008 |
| Length of time hosted by this company : |
More than 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
2 out of 5 |
| Verdict : |
I was with HoceOnce for about 6 years.... I keep asking myself why? Of course this was the first host service I ever had and wasn't to bad at the start but as time went on things just seemed to go downhill. Support is about 50/50. sometimes you could ge a quick answer or reply, other times you waited for days. Email sucks. Half the time I couldn't even connect to the mail servers and I don't know how many times people asked if I got the email they sent, I didn't, what happened to it? Web pages were really slow loading, so slow a lot of times I get time-outs. I just went to install a message board for the past two days and can't because of time-outs in about 15 seconds. I don't know what is going on at HostOnce but they need someone there whjo knows what they are doing. I wouldn't recommend to this host to anybody... stay away from it like the plague if you know whats good for you. After the last two days of nothing but headaches I notified HostOnce I'm moving my website to a new host... will see how they deal with that.
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| Submitted By : |
Dave |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
151.205.195.50 |
| Add new response or edit existing response |
| Date Submitted : |
November 27th, 2007 |
| Length of time hosted by this company : |
More than 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
3 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
4 out of 5 |
| Verdict : |
Hostonce is a prime example of a part-time (or just cheap) web hosting company that cares little for customer retention. I had no problems with the web hosting (except for a occasional server disruption). However, when attempting to renew my hosting, the problems began. Their support is deplorable and cumbersome. After months of frustrating back-and-forth about my renewal, I decided to change web hosting accounts and move the domain. Unfortunately, they will not permit me to renew the domain or to change the nameserver without verifying the last four digits of the credit card I used to establish the account. Since I no longer have this card, I have been unable to make any headway with the renewal or a change in nameserver. There is no phone number to call and their billing department appears to be staffed by one marginally competent person. Please do yourself a favor and avoid hostonce.com. Until they invest in a staff and technology to function as a legitimate business, they will remain an example of business ineptness. |
| Submitted By : |
Alex |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
200.79.232.21 |
| Add new response or edit existing response |
| Date Submitted : |
November 16th, 2007 |
| Length of time hosted by this company : |
More than 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
1 out of 5 |
| Verdict : |
Quite possibly the worst web host on the internet. They made so many mistakes and never once apologized. They would "upgrade" e-mail accounts by deleting all of my stored mail. Twice they lost all my files due to a server crash--I learned to keep backups at least. In the last year they got into the habit of charging credit cards 4 months in advance. When I told them no, they killed my hosting even though I was paid up until October. They told me my web domain would be auctioned off and that I would have to pay big bucks to get it back. STAY AWAY FROM HOSTONCE.com! BAD BAD BAD! |
| Submitted By : |
Scithe |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
65.41.148.75 |
| Add new response or edit existing response |
| Date Submitted : |
October 4th, 2007 |
| Length of time hosted by this company : |
More than 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
1 out of 5 |
| Verdict : |
These guys SUCK!!! Their admin interface is very poor, very limited features, very slow servers, very bad performance on anything that uses a database connection. The service just plain and simply sucks, BAD!!! They recently sent me a bill for the past 3 years, even tho I had already paid, claiming their old accounting company did a bad job so they switched and somehow i had gotten away without paying for 3 years. It is complete BS and they would rather loose a customer than work with me to continue doing business. I only ever stayed with them because of the dirt cheap price I was able to lock in, but now it isnt even worth dealing with them to host 6 domains for $60 a year. DO NOT USE THEM FOR A HOST, you will be sorry you did. |
| Submitted By : |
rcane |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
64.142.71.48 |
| Add new response or edit existing response |
| Date Submitted : |
May 17th, 2007 |
| Length of time hosted by this company : |
More than 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
3 out of 5 |
| Verdict : |
I would give this hosting company less then 0 if possible I have had my website deleted 2 times in the last 5 years once on 9/23/2002 and again 1 sep 06 both times by hackers who got into their system. Both times I had to re-ftp my data up as I was told they do not maintain backups of the servers. I finally decided to leave them, even after notification they still charged my credit card. When I filed a fraud alert with my cc company they threatened to have all charges they incurred in the process charged back to my account. They have been unreliable at best with uptime some where around 75%. E-mail is unreliable at best. Some e-mails go and some disapear. They do not have a phone number to contact them (this was provided by my cc company 1-910-402-4678 good luck making contact) and the only way to get a post-sales question answered is to send them a help ticket. The only reason I stayed with them as long as I did was because I was living over seas and did not want to ftp my site to another company over dial up when you pay for the call by the second. I wish I would have believed the reviews for the company and never signed with them. If you read this and still pay them you get everything you ask for. the price is right but the you get what you pay for; non-functioning features, no support, unreliable service. help ticket sent from me to them regarding the lasttime my sight was defaced by hackers:
Once again your servers were hacked and my website was replaced with someone elses crap. Now my site says "You are not authorized to view this page". What is the problem. The first time it happened was Call ##-#####-##### 9/23/2002 8:28:33 and your response was "We have checked our network and can find no trace of any system compromisation. Therefore this appears to be an isolated case." And once again this has happened to my site. I am once again, as I stated in the trouble tickes 3 years ago, interested to know what happened and what measures you are putting in place to prevent this from happeneing again. I also look forward to a true, not "canned" response on this issue". When will my site be back up? And if your security measures have failed once again then will you be restoring my site from backup? I await your response.
Their reponse:
This ticket has been closed. Please do not hesitate contact us again if you feel that any issues still exist.
Hope this helps make an educated decision. |
| Submitted By : |
dennis |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
71.215.105.218 |
| Add new response or edit existing response |
| Date Submitted : |
May 5th, 2007 |
| Length of time hosted by this company : |
More than 3 years |
| Overall Rating : |
2 out of 5 |
| Reliability : |
2 out of 5 |
| Support : |
3 out of 5 |
| Pricing : |
4 out of 5 |
| Verdict : |
I'd say that about 1 of 40 times I check my email I can't access it. E-mails have most certainly been lost by them for this reason. At the moment I am writing this my site is not up...I'd say my site is up about 95% of the time, which if you think about it is not so good. If the service for the people who are getting into it now is as bad as it is for us older customers I would definately not recommend HostOnce as the prices have gone up since I signed up. |
| Submitted By : |
casey |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
89.49.28.56 |
| Add new response or edit existing response |
| Date Submitted : |
January 9th, 2007 |
| Length of time hosted by this company : |
More than 3 years |
| Overall Rating : |
2 out of 5 |
| Reliability : |
2 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
3 out of 5 |
| Verdict : |
Hostonce started off ahead of the pack many years ago. Shortly after the introduced multi-domain hosting at very comepetitive packages.
However, like most companies they go dead in about 3 years for a few very common factors that have affected them from my experience.
1. They go to sleep on the degree global competition.
2. They either ignore customer feedback or give emolient responses.
3. They do not appreciate the need for speed. Their silly ticket system is archaic and response times dropped dramatically.
4. They did not appreciate the complications that could arise from database driven content (that increased the need for speed because sites can't be left hanging dead for hours while someone merrily corresponded by their ticket system)
5. They lacked proactivity.
6. Their marketing strategy became transactional instead of relational. They distanced themselves from their customers.
7. They gave responses that suggested they knew best.
I had good experiences with Hostonce early on but not many in the last 18 months. The bad experiences out numbered the good. But I'm sure some one out there will find Hostonce quite lovely. It might well be if you just want a few basic webpages, but once you get into more specialised stuff thats what really tests a host.
What matters most is consistency, determination, speed, reactivity and proactivity in this fierce global market. I ain't seen that recently with Hostonce.
If you're looking for hosting and good reactive/proactive support I'd try Godaddy. One night I spent and hour on the phone with a very hard-working technical support chap at Godaddy. We fixed the problem. It would have taken Hostonce two weeks via their ticket system.
The competition has marched ahead. Hostonce has promised improvements but has failed to deliver on time. There appears from a customer's perspective to be a lack of leadership and strategic direction. The perception is that they are going bust - but pigs do fly on occasion. |
| Submitted By : |
max |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
62.253.128.13 |
| Add new response or edit existing response |
| Date Submitted : |
December 9th, 2006 |
| Length of time hosted by this company : |
More than 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
I agree with most of the above reviews. I just want to ass that there were no problems for me while Hostonce was just in Australia. I dont know if they were chased out of there or are still there or not, But i do know they have registe3red as Limited Liability company here in the USA, and since they did that, it has been nothing but problems. I have lost designer and hostong customers due to their problems. As soon as I recover, I am going to find a different hosting service |
| Submitted By : |
Gareth |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
68.186.242.4 |
| Add new response or edit existing response |
| Date Submitted : |
November 29th, 2006 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
1 out of 5 |
| Verdict : |
never sign up with this company. Currently trying to switch to another hositing company and total nightmare to deal with. |
| Submitted By : |
michael |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
71.139.192.18 |
| Add new response or edit existing response |
| Date Submitted : |
November 28th, 2006 |
| Length of time hosted by this company : |
1 - 6 months |
| Overall Rating : |
1 out of 5 |
| Reliability : |
5 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
1 out of 5 |
| Verdict : |
Where do I start? I have been with Hostonce for some time now and as with all other customers found them to be ok in the beginning. More recently I have found that all my sites are up and down on a daily basis and email for all my domains has been a total waste of time.
The ultimate disaster happened just recently when one of my main customers domains stopped functioning all together for almost a week. After many visits to their online support system I received a simple answer that they had somehow managed to currupt the entire domain and had to reset it so I should re-up the website. The only problem was they did not provide the new control panel settings for several days as yes you guessed it my email was down.
To cut a long story short my ecommerce section of the site was created online using a PHP script therefore this side of the site (which took over 12 months to develop) was not backed up on my system as Hostonce do not provide backup services within their control panel. When I eventually got the domain active again and reset the email accounts and repaired the website I had lost over 2 weeks trading. I was now faced with legal action from my customer which I informed Hostonce and all they said was that they did not provide a backup service and were not responsible for customers websites. Ok fine I requested a transfer to another provider. I still have had no response and guess what my clients site is down yet again and again there is no email on any of my domains.
Summary: Hostonce has got to be the most unreliable hosting provider out there. I spend more time in their support system (when it is available) than I do conducting future business. They have cost me and my clients great financial loss to which they do not seem to care. My advise is steer clear and avoid the nightmare. |
| Submitted By : |
Ciderwalleruk |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
81.179.65.85 |
| Add new response or edit existing response |
| Date Submitted : |
November 28th, 2006 |
| Length of time hosted by this company : |
More than 3 years |
| Overall Rating : |
2 out of 5 |
| Reliability : |
3 out of 5 |
| Support : |
3 out of 5 |
| Pricing : |
4 out of 5 |
| Verdict : |
Since the change on their email system, it's a hit and miss to access my emails, causing problems with my clients and business in general. Right now I can't access my email since 11/22/06 and today, 11/28/06 I still have no answer for the problem. |
| Submitted By : |
Ricardo |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
69.233.7.109 |
| Add new response or edit existing response |
| Date Submitted : |
November 27th, 2006 |
| Length of time hosted by this company : |
More than 3 years |
| Overall Rating : |
2 out of 5 |
| Reliability : |
2 out of 5 |
| Support : |
4 out of 5 |
| Pricing : |
4 out of 5 |
| Verdict : |
I really liked Hostonce but in December of 2005 they changed their email system and it has caused me business, problems and tons of headaches. Emails never get to me, clients get notifications that delivery is delayed and some take days to get to me, no way to run a business. I've been patient but I'm changing, I can not take this anymore. They answer questions well but I'm fairly sure they farm out the mail system and it's pathetic. I've waited for them to get their act in gear but 11 months is long enough!!!! I'm GONE!!! |
| Submitted By : |
Bob Huffman |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
24.158.34.49 |
| Add new response or edit existing response |
| Date Submitted : |
November 20th, 2006 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
1 out of 5 |
| Verdict : |
I would have rated a 0 on all categories above if I could have. Pricing WOULD be OK, but it is WORTHLESS since the service rarely works.
Service reliability is ABYSMAL (Servers in Australia = SLOW thruput). The customer service and e-mail only tech support is EVEN WORSE. 3 years of a recurring nightmare for me. I would have gotten out sooner, but it wasn't worth loosing the $85+$52 to end the yearly contract for space and multiple domain control panel. Yup, that is right! Try ending your contract at the end of a billing cycle! Can't do it. They will still charge the next year's service, and you will have to dispute. Oh, I forgot...I lost one of my donains in the process (isn't that special?) since they paid the registration, even though it was late EVERY year & I didn't find out til my domain stopped working every year.
It finally became too much and I switched to IXWebHosting.com. They are cheaper and very reliable. $150 got me 3 new domain regs and much faster connectivity. Not to mention a total of 8 domain CP's.
My web site is www.quality-fitness.com and my email is webmaster@quality-fitness.com if you have any questions about this piss poor company.
-Jay |
| Submitted By : |
Jay |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
192.58.199.189 |
| Add new response or edit existing response |
| Date Submitted : |
November 3rd, 2006 |
| Length of time hosted by this company : |
More than 3 years |
| Overall Rating : |
2 out of 5 |
| Reliability : |
2 out of 5 |
| Support : |
2 out of 5 |
| Pricing : |
2 out of 5 |
| Verdict : |
-- Chapter 1: Customer Support, In the beginning:
I've been using HostOnce for about 7 years. During that time I have learned quite a bit about HTML, PHP and MySQL amongst other things. In the beginning their customer support seemed great, they could answer any of my very elementary questions, which at the time seemed complex, and get me back on track. The more I learn, the less their customer support can help.
-- Chapter 2: Customer Support, The Midyears:
Once I started learning how to use PHP and Databases Hostonce started failing miserably in their ability to help or answer any questions. In many cases I could not get information on their own servers and what versions of software they were running. I had to find this out on my own using scripts I found on google searches and such. I learned from the prior years that waiting for an answer from HostOnce can sometimes take more than an entire day, So using their support helpdesk is always a last resort now.
-- Chapter 3: Customer Support, The End of Days:
If you think getting technical help is bad, just wait until there is an actual problem that is not your fault. This can take days, sometimes weeks to be resolved.
My latest problem involves one of their upgrades to the web mail system, which by the way HostOnce has not ever sent out notification of server changes, downtime, upgrades etc. None of my web mail accounts can be logged into. they still function (forwarders and auto-replies) but the ability to log into the actual web mail itself is non-functional. I report the problem with the various ways I've tried to fix it, and how to duplicate the error being received, and even set up a test account for them to troubleshoot with. They cannot fix the problem after almost 48 hours. which brings me to the next topic....
-- Reliability:
Any software using a database (phpBB for example) hangs horribly and randomly from 10 seconds to 10 minutes sporadicly through out the day. During these bouts of downtime, their helpdesk also will not load. This problem has been reported Many times over several years and the only answer I get is that there is no problem and that I must provide a means to duplicate the error for study. I have since disabled the forums (for several reasons) but the problem was never fixed on other sites I have hosted with them either.
While normal web pages and websites that are just pages of data to be read or viewed work fine, having a site with any type of interactivity with it is very difficult with this host due to what I believe is a severe lack of ability to handle the workloads that are being requested of them. By interactivity I mean Anything. A storefront, a Forums, email. I have lost more email than you can imagine and recovering saved emails in their system is just not possible. I've had my user's emails mysteriously disappear and have to recreate the accounts.
I became a reseller at one point in time doing web development for small businesses. As a reseller I've had my Customer's business emails up and leave existence and recreate them, making me look like the bad guy, and with a 24+ hour response time to get things fixed, I look even worse. When tickets are logged to them to have this fixed, after 24 hours or more of waiting on a resolution, I am instructed to recreate their accounts and that they are "sorry" for the inconvenience. All of my Customer's emails were lost and never recovered. This is absolutely unacceptable. I decided to shut my doors for business, and cancel the reseller service when my last surviving customer's term expired.
-- Pricing:
The prices are competitive. When I signed up the prices were ridiculously cheap. It became easy to sign up for even more things they offered that ended up being harder to sever myself from in the present.
IF you want something affordable this can be a solution, but thanks to this website I've seen many other hosting services for the same price as HostOnce with many, many more options for the less technical inclined.
**** YOU MUST know how to build a website on your own, know how to upload/FTP on your own to be able to use HostOnce for a service. They provide a pictorial Novice FAQ for a minimal amount of help on basics. You will receive absolutely no help from their helpdesk on any type of personal questions, and questions regarding technical difficulties as a result of their own problems will be vague and non-descriptive. You will never know about an outage in advance, you will only find out when your site is down and find out their site is also down.
So now I am nearing what I predict to be the end of being their customer. I found this website and see that I am not unique in receiving poor service from HostOnce. I've found similarly priced hosts with much more to offer, much more responsive, and all around appear to be better experiences and I hope to get on board those hosts soon.
I am not going to score HostOnce with a manic Depressive All "1s", as my experience has not been a total nightmare. I have learned a LOT on my own, due to the fact that they either do not, or can not help in many situations. Regardless it has still been unpleasant. They are fine for the person who runs the most basic of websites, does not need help, provides all their own coding, software, and knows what they are doing. If you would feel comfortable to host your site on Yahoo/Geocities free service, then HostOnce is a reasonable upgrade from that, but not by much. |
| Submitted By : |
Legendcup |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
155.104.37.17 |
| Add new response or edit existing response |
| Date Submitted : |
October 26th, 2006 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
1 out of 5 |
| Verdict : |
Hostonce are pathetic.They are an embarrassment. DO NOT GO WITH THEM. They run out of a house with teenagers. Only 3 people reply when they aren't on high school field trips. mikey,scott and debbie. Don't get sucked into their claims of uptime, reliability etc.
I am officially registering a complaint with the Australian Better Business Bureau and the Canadian Business Bureau. |
| Submitted By : |
LaBomba |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
131.137.245.199 |
| Add new response or edit existing response |
| Date Submitted : |
August 1st, 2006 |
| Length of time hosted by this company : |
More than 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
1 out of 5 |
| Verdict : |
Horrible service, always down, they just lie to you, every time you have a problem they say it's fixed now! never even think about them. |
| Submitted By : |
faraz |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
70.38.63.91 |
| Add new response or edit existing response |
| Date Submitted : |
July 30th, 2006 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
4 out of 5 |
| Verdict : |
2 words - Absolute shambles.
I found hostonce after looking for an unlimited service. Mainly the idea of unlimited bandwidth and webspace attracted me. At the time I thought I'd found the right one for me. Not long after signing up, funnily enough it was right after my 30 days money back no hassle guarantee period.
My website was down every single day nearly, I issued more than 200 help tickets in the space of 4 months. My email wasn't coming through because of their under par webmail service and when contacting customer support you were often waiting 5 days for a response.
My site was down for over 14 days a few months ago, I received no word to why this was the case and they never answered my ticket for that period. No apology, no reason to why this happenned.
Personally, I think Hostonce is a novice company run by a group of inexperienced students who have set-up shack in their home. It's the only way to try and explain the service you get from these people. It's the same people that deal with you all of the time and most replies via the help desk are always a ‘copy & paste’.
They refused to refund any funds for any downtime, even for 2 weeks at one time and they have the cheek to charge you a fee for cancelling your webspace. Personally, their customer service is a disgrace and they should without any doubt refund their clients for lost business rather than charging us for their under-par service.
They may be cheap but do not do business with them. You'll only lose money.
|
| Submitted By : |
David |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
62.190.165.3 |
| Add new response or edit existing response |
| Date Submitted : |
July 19th, 2006 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
1 out of 5 |
| Verdict : |
Worst hosting company ever come across, customer service is a joke, mistakes made from day one right through to now, inital hosting was setup on Linux after Windows hosting was requested, also started out by charging me for a reseller plan, and lately apon request of closing down a hosting plan they totally ignored that and charged me for 2 years more hosting and it only took 5 months for them to get a refund started minus $40 for their fees. |
| Submitted By : |
Chris |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
81.159.101.178 |
| Add new response or edit existing response |
| Date Submitted : |
July 11th, 2006 |
| Length of time hosted by this company : |
More than 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
2 out of 5 |
| Verdict : |
I have requested more than four times on a period of several days for a cancellation on my account because I can not afford the excessive times that my websites have been down... My email, my websites and my business have been severely affected. I tried to reach their support team and I have found out that the company at the highest level is composed of three people, yeah the tree stooges. If you have got any luck reaching them, the answer is always one excuse after another and nothing is being done to prevent this from happening again. I have had it, after a long time trying to work with them I have got to the conclusion that it is better to try someone new. This time I have reached for a hosting company that do business from this country... at least I would have some kind of legal protection from this kind of unethical way of doing business. My recommendation if you ask me, is do business with anyone else but Hostonce. There are a lot of reputable companies that offer more for your buck, and more important of all with a lot of less headaches and embarrassing downtimes...</ | |
