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Average Jury Ratings & Reviews of
Host Excellence |
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Reliability
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Support
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Pricing
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Overall
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Below are some verdicts that users of our site have
given to
Host Excellence . If you would like to submit your verdict about
Host Excellence please use our submit page to review
Host Excellence. |
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you an administrator or staff member of
Host Excellence ?
If so click here
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| Date Submitted : |
April 7th, 2008 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
1 out of 5 |
| Verdict : |
Host Excellence offers two plans: 300GB of storage and "unlimited."
That is false advertising. They tell you that you are interfering with other customers if you use more than 20 GB.
This pretty much sums up my last tech call:
Me: you don't have enough disk space for every user to actually use the 300 gb they pay for, do you?
Host Excellence Tech Support: with such space usage you should look for dedicated servers
Bear in mind that the actual cut-off for disk space usage from them is around 25 gb.
(I had to give you the URL for my site when filling out this form, but my account had to be moved from HE because of excessive disk usage, which was under 25 GB.)
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| Submitted By : |
KD |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
75.167.2.76 |
| Add new response or edit existing response |
| Date Submitted : |
March 19th, 2008 |
| Length of time hosted by this company : |
More than 3 years |
| Overall Rating : |
2 out of 5 |
| Reliability : |
5 out of 5 |
| Support : |
5 out of 5 |
| Pricing : |
2 out of 5 |
| Verdict : |
I'm currently in their live chat support... yes, right now.. but I have time to come here and write this review. I'm a web developer and have used Host Excellence for almost 4 years now. Not only do I host my own site but have my clients register with HE as well.
TO be fair, 4-5 years ago service was good, but since then it has deteriorated. Down time bacame more frequent, ping speed was slow and their support was horrible.
Support used to be comprised of staff from India and has now shifted to Russia. I have absolutely no qualms where support staff originate, it could me Mars for all I care, as long as they can communicate effectively... which they couldnt.
... I'm still on chat support and have been told "one moment" and have been passed to someone else. I'm sure you can find a better hosting company then this one. I'll be changing soon. |
| Submitted By : |
Michael |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
210.20.200.14 |
| Add new response or edit existing response |
| Date Submitted : |
December 22nd, 2007 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
3 out of 5 |
| Reliability : |
4 out of 5 |
| Support : |
2 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
I'm not quite as negative on them as most of these reviews. I'd like to give them a "3.5", a "4" would be too generous.
I've been hosting up to a couple dozen sites with them for almost 2 years now, using them more during some periods than others. I have not had a particular problem with uptime. My client sites have gone down a couple times in the time I been with them, had them back up in 3-4 hours. They slow WAY down during the two net-rush times of the day, the rest of the time they are actually pretty speedy, for a shared-hosting oversold misleading-advertisement kind of place. I do host some large digital downloads, no problem except for those rush hours. They have had a few episodes of extreme email quota malfunctions, obviously they are playing with anti-spam measures. I moved critical clients to other hosting, the problems were eventually resolved, been very smooth with them for several months now.
The big handful dedicated IPs they give you is the real reason to host with them. Running ecommerce clients, having all these dedicated IPs in your pocket, getting a cheap SSL Cert working over their web interface is simple and works fine. Hosting with this outfit just depends on your needs, if you don't need more than an H-Sphere interface gives you to manage your sites, you understand that the support is outsourced slaves (fix ticket and cover-your-*** without admitting the problem) for emergency use only, then you can save a lot of money using HE.
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| Submitted By : |
Larry |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
75.31.88.103 |
| Add new response or edit existing response |
| Date Submitted : |
September 25th, 2007 |
| Length of time hosted by this company : |
6 - 12 months |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
4 out of 5 |
| Verdict : |
When we found this host, we thought 'wow that's cheap,' and considering we're in the uk, with the current exchange rate....even better!
However this is a crock of sh*t. We have written to host excellence and asked what is the problem with the email service.....their response..'we are testing a new webmail service..we did not notify you of this.'
How long will this take to fix? I asked....They replied that the web mail service will be working better in a week.
This is not good enough i replied...is their any compensation or even an appology as we are loosing business because of your problems?
They replied back swiftly with 'No'
My advise to anyone reading this reveiw do not use Host Excellence. |
| Submitted By : |
primoalonso |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
79.74.230.130 |
| Add new response or edit existing response |
| Date Submitted : |
February 28th, 2007 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
2 out of 5 |
| Reliability : |
3 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
When I started with them it was great, but over the past 6 months there has been 1 problem after another. The minimum wait time for customer service seems to be 30 minutes. Once I do get through I usually get the standard answer that there is no problem on their end, it must be with my scripts. When I try to explain I have made no changes to these scripts and how it was working fine the day before, they tell me they can not help with my scripts. When I ask for a supervisor, they take my name and number and never call back.
I have over 100 websites on their servers and am now looking for a co-location close to me to make a move off their server. |
| Submitted By : |
txprogrammer |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
64.202.226.91 |
| Add new response or edit existing response |
| Date Submitted : |
February 2nd, 2007 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
1 out of 5 |
| Verdict : |
Host Excellence offers multiple plans. I had the top plan, which includes "unlimited" disk space. They begin by allocating 20gb of space, then allocate more disk space as your needs increase. Approximately a year ago when I had used 19gb, I requested they increase my disk space to 40gb. They did. Since then, I have added less than 5gb.
When I was unable to upload a 36byte file, I contacted them. They said the disk drive is full and they'd fix it. It happened again the following week. When I reported it, they told me I'm using more than my fair share of resources and have to delete between 5 and 10 gb from their server. I explained that I have the "unlimited" disk space plan. They just kept repeating that I'm using more than my fair share of resources. So, then they wrote a ticket to me, telling me that "per our conversation" I need to delete between 10-15gb.
I told them that my fair share of "unlimited" was at least 40gb, since that's what they set me up with. They just kept repeating that I'm using more than my fair share of resources. When I go to the Home Page of my account manager, it says I am using 22,306.85/99999MB, which indicates I am using 22gb of 99gb. In Web Shell, it says I am using 23% of my allotted disk space.
Their terms of service do say you may not utilize more than your fair share of resources. When I signed up with them, my fair share was deemed to be adequate for my hosting needs, and was verified in emails and telephone correspondence with them. However, my fair share has decreased signficantly because they have apparently oversold their resources.
My plan is "First Class Excellence," which is the top plan they offer as of 2/2/2007. I'm not even using as much disk space as their second lowest plan allows. In their advertisement for the top plan, they stress "Unlimited" Disk Space by putting "Unlimited" in red, which is the only one of the features in the piechart in red. Under "Website Features, it says in red, "UNLIMITED Web Space - No Limits!"
What part of "false advertising" do they not understand?
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| Submitted By : |
JB |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
72.204.220.222 |
| Add new response or edit existing response |
| Date Submitted : |
December 13th, 2006 |
| Length of time hosted by this company : |
1 - 6 months |
| Overall Rating : |
1 out of 5 |
| Reliability : |
3 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
3 out of 5 |
| Verdict : |
Host Excellence offered a lot of things that they aren't delivering on. There is no 24/7 Chat Support and they don't answer their phone. When you use their "Ticket" system, they close the tickets as resolved, even though they don't provide answers. They keep referring you to their documentation, even though their documentation is totally inadequate, and if the answer was there you would not have contacted them anyway.
They claim to have their U.S. headquarters in Hopkinsville, TN, but I did some Googling and found that their address (247 Information Hwy. Lane) doesn't exist. I called the Postmaster in Hopkinsville and he confirmed that. He said they often get letters sent to the none existant street, which they return to the senders!
It appears that there are about 3 people working there. The have Russian, or Ukranian, names given; but, they could be Al Queida operatives for all I know. The problem with that is that they are obviously liars, they are untraceable, and they only do business through your credit cards. They also offer ecommerce hosting, so they could suck up a lot of American's credit card info and drain our accounts at some point. I sent in a complaint to the FBI, but I know they won't do anything until hundreds of people get bilked. |
| Submitted By : |
Stan |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
66.168.7.52 |
| Add new response or edit existing response |
| Date Submitted : |
December 8th, 2006 |
| Length of time hosted by this company : |
1 - 6 months |
| Overall Rating : |
2 out of 5 |
| Reliability : |
2 out of 5 |
| Support : |
2 out of 5 |
| Pricing : |
2 out of 5 |
| Verdict : |
Ongoing server problems. Slow speeds. Email problems Tech staff who respod quickly but dont know what they are talking about half of the time. I had to ask 6 times for the paths for zip tax and mysqldump. Each time I was told they did not support these. I knew they did and eventually got a person who gave me the paths.
I have a number of sites with host excellence and I will be moving all of them. |
| Submitted By : |
Greg |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
67.168.76.124 |
| Add new response or edit existing response |
| Date Submitted : |
December 1st, 2006 |
| Length of time hosted by this company : |
6 - 12 months |
| Overall Rating : |
3 out of 5 |
| Reliability : |
2 out of 5 |
| Support : |
2 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
The pricing is great, and the generous helping of static IPs that come included with their accounts is very nice, everyone else wants to nick you for those. The shared SSL is better than most. Lots of good features.
Having said that... I have all the email quotas for my HostEx sites disappear about once every two weeks. Myself (and my clients) will wake up and discover their email doesn't work. VERY BAD thing for your clients to experience regularly. HostEx fixes them when you open a ticket, but they refuse to address the cause, they won't even admit there is a problem - They've taken to fixing it and closing the ticket saying that there wasn't a problem to begin with. After about a half-dozen of these incidents, it dawns on you why you're getting a good deal on the price. The support is outsourced, cover-your-b**t quality.
You get what you pay for, so know what you're looking for: If you don't care critically about reliablity and serverload, then HostEx is a very excellent deal with lots of cool stuff. If you do care about those things, you'll never be satistfied and should look elsewhere.
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| Submitted By : |
Bruce |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
70.136.248.190 |
| Add new response or edit existing response |
| Date Submitted : |
November 22nd, 2006 |
| Length of time hosted by this company : |
6 - 12 months |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
2 out of 5 |
| Verdict : |
I'm hosting several databasedriven-websites. Since day one there was server-underperformance. Most of the time the server was low and non-responsive or completely death. There were login and logout problems with the database-driven websites and Control Panel, spaminvasion, etc. Nothing has changed!
It doesn’t matter if you have subscribed for their “Express, Business, Professional or First Class Plan”, the server is almost completely down or extremely slow (what do they use, a dial up modem or smoke signals...?).
Service is bad too. I’ve complained a hundred times. every time I hear the same answers: “Server is ok. We’ll send your ticket to admins, blabla, etc.” Every time I hear the same excuses, but nothing has changed. But worst of all they treat customers like morons: do they really think customers are stupid? In fact they lack business integrity, you cannot rely on them, you cannot trust them, always the same excuses...... I've been fooled.
Never seen such bad hosting. You really get nothing of value for your money. It’s simply worthless! They even don’t deserve the name Host Excellence and a rating; they deserve a minus 10.
Let me tell you: if they don’t change their policy and attitude towards customers and keep treating them like morons I’m really not surprised that next year they don’t exist anymore. I will never recommend this host to others!
Anyone here who can deliver me the names of the managementteam and (email)adress of Hostexcellence?
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| Submitted By : |
Headhunter |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
82.156.219.2 |
| Add new response or edit existing response |
| Date Submitted : |
October 27th, 2006 |
| Length of time hosted by this company : |
6 - 12 months |
| Overall Rating : |
3 out of 5 |
| Reliability : |
2 out of 5 |
| Support : |
3 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
Price is okay but overall service is pretty bad. My site is sometimes fast but for no reason at all the speed will start to slow down at all times of the day. It's never gone down, but when it takes 40 seconds to load the shopping cart it might as well be down because NO ONE is going to wait that long to purchase something.
Every time I create a Trouble Ticket for Support to look in to the slow speed issue I receive back a very apologetic note that the issues has been resolved but soon after, sometimes even hours, the Site starts creeping again.
I've now given up on them even fixing the issue and that's when I found this place. |
| Submitted By : |
Henry |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
68.44.147.162 |
| Add new response or edit existing response |
| Date Submitted : |
July 21st, 2006 |
| Length of time hosted by this company : |
1 - 6 months |
| Overall Rating : |
3 out of 5 |
| Reliability : |
4 out of 5 |
| Support : |
4 out of 5 |
| Pricing : |
3 out of 5 |
| Verdict : |
it is a good service for the price |
| Submitted By : |
noniboy |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
216.160.188.33 |
| Add new response or edit existing response |
| Date Submitted : |
July 17th, 2006 |
| Length of time hosted by this company : |
6 - 12 months |
| Overall Rating : |
4 out of 5 |
| Reliability : |
3 out of 5 |
| Support : |
3 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
I'd say that "Host OKness" would be a better name for this company. In my experience with them everything but the price has been OK--the price is the one thing that is excellent. All I use it for is email and hosting a few scripts that I want to be able to access from wherever I might be. Server response is sometimes slow but not so slow that it's a big problem. The cheezy check-before-send authentication that they use for SMTP is a pain in the neck, but all the cheap hosts that I've tried use it.
I've opened a few trouble tickets and have gotten reasonable helpful and coherent answers within about a day.
If you're technically savvy and there's not a lot of money at stake, this host is worth considering.
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| Submitted By : |
Robert |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
71.70.234.193 |
| Add new response or edit existing response |
| Date Submitted : |
January 30th, 2006 |
| Length of time hosted by this company : |
6 - 12 months |
| Overall Rating : |
4 out of 5 |
| Reliability : |
4 out of 5 |
| Support : |
5 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
I have been using Host Excellence for almost a year. I host 3 sites with them. I have only been down one time on one site and it was remedied immediately when i contacted tech support. I have hosted at 3 other places as well as having worked tech support for another company. There are some as good, but in my humble opinion non that are a lot better. |
| Submitted By : |
bob |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
67.142.130.21 |
| Add new response or edit existing response |
| Date Submitted : |
January 22nd, 2006 |
| Length of time hosted by this company : |
1 - 6 months |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
1 out of 5 |
| Verdict : |
The first time I connected to their FTP site to upload my files to my new web server I WAS ATTACKED BY 7 DIFFERENT TROJANS. Thank god I run a security suite that detects trojan attacks and intercepts them. I just hope that none got thru. And, THANK GOD I didn't transfer my domains over to them before I figured this out, because none of my customers ever visited their servers, meaning that none of my unwitting customers was infected due to my poor judgment in selecting this joke of a hosting provider.
It is for this reason and this reason alone that I immediately terminated my account, and it is also why I'm giving them the lowest possible rating across the board. A webhost that doesn't scan its machines for viruses is simply inexcusable, and shows such a poor level of professionalism I have no idea how they even got into the business in the first place, to be honest.
To their credit, they have a 30-day money back guarantee -- unfortunately the sales lady copped a little bit of an attitude with me when I answered her query as to why I was not satisfied. Seems she's either upset at the techs at the company for being such idiots or she actually thought I didn't have a good reason to leave. In either case, seems like they don't have much of a handle on things there. Regardless, they actually did refund my money. Still not enough to raise the rating though.
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| Submitted By : |
SmartUser23 |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
68.90.41.239 |
| Add new response or edit existing response |
| Date Submitted : |
January 12th, 2006 |
| Length of time hosted by this company : |
1 - 6 months |
| Overall Rating : |
2 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
3 out of 5 |
| Verdict : |
Serverperformance wasn't the best, and often very slow. Availabiltiy was unsatisfactory. My domains often didn't respond, many times it was not possible to log into the control panel or webmailer either. Worst was that sometimes my domain got routed to a totaly different website than my own. But the worst is the customer service. Sometimes they needed over two weeks to answer a high priority trouble ticket. The answer usualy was not relevant to my problem. I finaly canceled requesting a refund (in August 2005), which I couldn't check since I am out of the country and didn't get my credit card statements until now. No refund of course. I called them, they told me to open a ticket (they never can solve something over the phone) and I they answered my question regarding the missing refund with "your account got suspended because you no longer wish to host with and you received a refund" and they closed the ticket. I reopend it asking again about the refund and they answered they now refunded the current month (january) and the ones I already paied in advance (till march) and closed the ticket. I reopened it again asking to refund the money back to the date they suspended my account (in August) and for 2 days I didn't get a response. According to their own invoice system, the refund for January-March never happened either. Probably won't see that money ever again.
The staff also often messes up the Hostexcellence Terms with the terms of their other company IXWebhosting.
Stay away from this place! |
| Submitted By : |
L. A. |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
195.212.29.75 |
| Add new response or edit existing response |
| Date Submitted : |
January 11th, 2006 |
| Length of time hosted by this company : |
1 - 6 months |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
3 out of 5 |
| Verdict : |
Reasonable pricing but you don't get what you paid for. My website was down all the time. I complained to support and every time they said it was a one-time thing but it kept happening over and over again. I host a small craft store and I don't have that many visitors, but even with that, a few customers have told me that they have lots of problems getting the pages to load. It was so embarrassing and frustrating!! |
| Submitted By : |
tclub |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
24.6.246.243 |
| Add new response or edit existing response |
| Date Submitted : |
November 22nd, 2005 |
| Length of time hosted by this company : |
1 - 6 months |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
2 out of 5 |
| Pricing : |
1 out of 5 |
| Verdict : |
Where to begin. Our sites had less than 80% uptime. Multiple calls to tech support over a period of 2 months led nowhere. If the sites were up, they quite often had over one minute response time from server to browser...totally unacceptable. Customer support was always readily available and friendly, but if they don't fix anything then what good is it. |
| Submitted By : |
Jay |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
207.119.140.130 |
| Add new response or edit existing response |
| Date Submitted : |
October 10th, 2005 |
| Length of time hosted by this company : |
1 - 6 months |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
4 out of 5 |
| Verdict : |
They are pretty bad. My website was down all the time. Customer support did not react to my emails. Trouble Tickets sometimes got answerd weeks later (They guarantee 1 hour response time). Not one issue was resolved. My domain even got redirected to other peoples website a couple times, which also happend to my email.
Stay away from them. |
| Submitted By : |
Lars |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
195.212.29.67 |
| Add new response or edit existing response |
| Date Submitted : |
September 2nd, 2005 |
| Length of time hosted by this company : |
1 - 6 months |
| Overall Rating : |
2 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
3 out of 5 |
| Pricing : |
1 out of 5 |
| Verdict : |
They are reachable via internet live chat which is nice. They are generally nice. But my site is always down. When you finally reach them via phone they are friendly but they act like something is wrong with your computer and not their servers....and I think like most of their customers are realizing...It can't always be our computers. |
| Submitted By : |
Marqui |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
68.159.124.185 |
| Add new response or edit existing response |
| Date Submitted : |
June 10th, 2005 |
| Length of time hosted by this company : |
6 - 12 months |
| Overall Rating : |
2 out of 5 |
| Reliability : |
2 out of 5 |
| Support : |
3 out of 5 |
| Pricing : |
1 out of 5 |
| Verdict : |
Host Excellence has a great package and good service. But it also has major SPAM problems. My email is regularly blacklisted by just about every major provider in the US and AOL appears to have a permanent grudge. Host Excellence does not appear to be making any sincere effort to put the squelch on the major spammers, so the problems w | |
