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IXWebHosting
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We have been using IX for a long time. First thing that happended was that they allowed my EX-Wife access to my account after we were divorced because she has paid by her credit card at one point for one domain name. They changed the admin panel and allowed her full access to everything because she did not pay for her domain and called them! MORORNS! We have a pro business account and they allowed her access to customers account info, OMG what a night mare! Finally after getting the police involved they fixed it. Now 3 out of 7 of our accounts have been hacked... We have not done or changed anything, in fact the accounts that have been hacked are just place holders for domanins... I have asked it to be fixed from backup 4 times so far and as of yet nothing... I am just in the process of moveing everything to a new local box and say GOOD BYE loosers!
I personally recommened IX Web Hosting which I am using at present. IX doesn't pay me a dime, I'd like to share with you an honest review on IX. After using countless web hosting services, I found there was no big differnce between the top hosing providers of US. Maybe the top three got proud to overvalue themselves. What they do is just raise the fee year by year. You have to pay many extra fees for this and that. While for me, a not rich guy, I want the hosting service with fair price & nice bonus feature to add up to the total value of the price. I wrote an honest review with 6 advantages of IX over other providers based on my own experience at 10-d.com/webhosting.html
Visit my site to see it yourself.
I have 13 years with experience with many hosting providers later of it, finally i find redundance of resources, really low price, best windows hosting, so friendly support in IXWEBHOSTING.
Many times, some bad reviews come from total un - expert web developers.
Server vulnerable to hacking, infected our site, IX Web Hosting refused to acknowledge or address, arbitrarily shut us down. Luckily, we had just completed set up with an alternative server and this didn't cost us the significant downtime, money and trouble it could have. AVOID them like the plague!
In the beginning (up to a year ago) everything was fine. Now I have had so many problems that today I have changed my hosting company and left ix-webhosting and went to BlueHost.
My problems:
1. extremely slow server response (average response to a simple html page over 5 seconds). Regularly browser says: no server response. My customers are complaining. Maintaining my blog is almost impossible
2. ftp regularly does not work (complaint by server: too many clients, but I have just one ftp connection open)
3. average response time of trouble ticket about 24 hrs
4. tremendous problems in upgrading from php4 to php5 (I had to change ix-webhosting servers), without any help from them. They offered me help but that would cost me over 200$
5. their mysql server is slow
When I complain to them they tell me these problems are temporary and that they are about to improve it all.
Once again I have had a horrible experience with IX WebHosting. Here is a list of issues that I exprienced over the last year of being with them:
1. The password to the control panel keeps getting reset and I know for a fact that only a select few have access. Any changes made by those few are logged and disseminated to the rest. When I ask I am made to look like “what’s the big deal?”
2. They NEVER return calls and almost never update tickets except to close it and say that it was your fault. They refer you to the “system admin” who is a ghost as far as I am concerned then are quick to tell you that they can’t do anything else to help you.
3. Press as you might the cannot suggest when the problem can be fixed. It is like they think that your business and clients that are affected by problems don’t matter.
4. Their first level support are unskillful googlers who waste no time in presenting irrelevant rubbish explanations that clearly shows that they have missed the basics of training.
Most Recent Exerience:
Unfortunately they host my mail (haven’t gotten around to hosting my own as yet). One of my customers suddenly cannot send me any mail from their domain, at least I no longer receive it on my domain hosted with IX Webhosting.
My customer had a recent SPAM issue that was resolved however they were not blacklisted. All this time I was receiving mail fine. However a while after the issues is resolved I cannot receive any mail from them.
I try chat support who quickly tells me that I need to call in to report the problem.
ok I call and some guy is trying desparately to convince me that there is a problem with the MX records of my client. And even though I tell him that mxtoolbox gives me a clean report and also that my hosted mail is the only domain that is not receiving mail from my client along with other information he refuses listen. Eventually he gets tired and tells me that he has to get a system admin to call me back.
24 hrs later no call from any admin and I decide to log a ticket myself and describe the problem - no response.
I call back again and a young lady informs me that the issue was left untouched, whatever that means and puts me on hold after every question I answer. She then routes it to the “correct” queue and pomises me that I will receive a call.
24 hrs later no call and no update other than hers that says the call is on hold.
I update the ticket to ask what is going on?
12 hrs later no response so I call and was informed that since I updated the ticket to ask a question it was reverted to the end of the queue. Apparently I was punished for quering the status on my issue….
Another young lady can give me no indication as to an estimated resoution time or at least response time.
I ask for her supervisor who refused to give me his name but was quick to tell me that I would have to wait until the admins got around to looking at the problem.
He didn’t think it was reasonable for them to at least update the ticket and was quick to tell me that “we are just the phones” and that they couldn’t escalate beyond redirecting my problem to the admin queue. They would get to it whenever they can and I would have to wait…"there are other customers ya know?" so I have absolutely no idea how long I will be in that queue. His entire tone suggested that he had worked a tripple shift and was tired and grumpy or he simply couldn't be bothered. Meanwhile I embarasingly have to tell my customer that I am in the process of moving my mail services which after this I definitely will.
It really upsets me when companies like this get away with such horrible service.
The least you owe your customer as a service provider is a timely and honest update(s) especially when there is a problem. Lack of communications leaves people to assume the worst and suggests that the customer is not important. It does not matter where the fault lies - you are providing a service and it should be your obligation to protect the reputaion of that service by open communications to the client at all times. As an IT consultant I can personally attribute the retension of my business not to my knowledge as much as to ensuring that my customers are always informed and have open access to me. Many times it has been my saving grace during the few hiccups I have made over the years.
Ordered web hosting form them on Thurs. pm, finally setup on Fri. However, could not upload web since FP extensions were not installed; I installed them from the panel. Long story, several calls to tech support, they can not get the FT issues resolved; moved up to admin. Called over the weekend and told it would be 24 hours...I had to wait in the queue. On Monday afternoon I was told give them another 4 -5 hours. I cancelled later that night about 10 pm...issue not resolved. Tech support was useless. They did offer 2 months extra time if I stayed. After 30 days I would have los the $$; they did refund my $$. I had used them for a couple years in the past without too many issues, site did go down several times. Not recommended.
I totally agree with recent posts. I have been an IXWebHosting customer for over 3 years and they have always been great until this year. Websites are often down for days at a time with very poor technical support. I have been extremely frustrated recently and i am currently looking for another hosting provider.
Bottom line, saving a few dollars with this host is not worth the aggravation.
I have had nothing but problems lately. For a long time they were great but this last year everything has gone wrong. They move website around a lot and everytime they do they break it. They had a meltdown of the MySql server I was on and I lost 10 days. The most recent horror show is the php upgrade that virtually broke everything.
Their support is worthless. It take days before they even respond.
I'm busy looking for another provider.
I am totally and completely disgusted with IX Webhosting. It used to be a great host and I recommended it to everyone I could. But something has changed. I believe they got sold. Since then, we have had nothing but endless trouble with this host...
Last year, they proudly moved to a new Data Center. Of course this caused us problems for several months. They kept apologizing, but the problems persisted. After a very long period, things calmed down and remained that way until November...
Without prior warning, IX moved our site to a new server in November. After 60+ hours of calling, using Live Chat, and using the ticket support system, they finally worked out most problems. I felt like I had to beg to get IX to help resolve the problems that they created. I lost an entire weekend fighting them. The IX response times average between 12-24 hours...
Then again this January, IX updated all of our cgi-bin files in our domain and all of our sub-domains recreating the problems that were caused in November's unnecessary server move. Again, it took over 60+ hours to get our site up and running. I had to find workarounds to get our site up and running, and amazingly, IX tried to take credit for getting our site up and running again even though they had nothing to do with it...
Even though our site is up and running now, we still have many problems. After 176 hours of fighting IX for help, they have yet to correct the Cron job errors that still plague our site...
The last two days, the server has crashed in the evening requiring another call to IX to get the server restarted/reset and our site back online. This was the same pattern that plagued us after the Data Center move last year. And early every morning, the page load response times drag down to a crawl. This seems to start between midnight and 4 AM every single night. The other day, the slowness continued well into the following day. We get an apology from IX each time this happens, but they don't seem to be doing anything to permanently correct it...
IX has tried very hard to blame these problems on our code, which worked fine before the server move in November and again up until January. IX does not want to take responsibility for their actions and it is frustrating and disgusting dealing with them. I cannot in good conscience recommend IX Webhosting to anyone until they improve the skills of their own Technical Support staff. It wouldn't hurt if they hired a few more knowledgeable people to improve their response times too. Waiting 12-24 hours for each new response to a ticket is totally unacceptable. With IX's lack of effort, a resolution to a problem can drag on for days and weeks. IX does the bare minimum to assist its clients and they do it as slow as they possibly can...
Dealing with IX technical support gets real old real fast. I wouldn't wish this on anyone...
I have tried many hosting companies and ixwebhosting is amongst the worst. Their server will go down frequently. We received so many complaints from our own customers that the website is not working. We get this just about everyday. And two days ago ixwebhosting.com servers were down for 4 hours. Yesterday it was down 3 hours. Today it is down now for over 2 hours and we are still waiting for the servers to work. We are hosted on NS13, NS14. This has got to be the most frustrating experience in our 9 years in ecommerce. We made the fatal error trusting to host our site with ixwebhosting.com. The first two months were okay but then after it went downhill. I think maybe they work really hard during the trial period so you cannot refund the month. I'm stuck now with a long period of webhosting plan. They won't refund either and they will not provide you a good working server.
I have tried many hosting companies and ixwebhosting is amongst the worst. Their server will go down frequently. We received so many complaints from our own customers that the website is not working. We get this just about everyday. And two days ago ixwebhosting.com servers were down for 4 hours. Yesterday it was down 3 hours. Today it is down now for over 2 hours and we are still waiting for the servers to work. We are hosted on NS13, NS14. This has got to be the most frustrating experience in our 9 years in ecommerce. We made the fatal error trusting to host our site with ixwebhosting.com. The first two months were okay but then after it went downhill. I think maybe they work really hard during the trial period so you cannot refund the month. I'm stuck now with a long period of webhosting plan. They won't refund either and they will not provide you a good working server.
IX has been hosting my original domain for several years with no major problems. At the moment I have 3 domains on their servers running PHP/MySQL blogs and they run just fine, thank you. On the rare occasion that I've had to contact support, I've had good results and fairly rapid responses to my issues. Yes, I too believe the servers and staff are somewhere in Russia - my filename timestamps bear this out - but that doesn't bother me - the more capitalism over there the better, I say.
Is this a low-end, do-it yourself service? Duh. Coupla bucks a month? Come on folks. What did you expect at the lowest end of the pricing scale? I back everything up at my end, hoping for the best but planning for the worst. But so far I really can't complain. Would I run sites on IX if they were mission-critical to someone? No, I'd find another more expensive hosting service with a real Quality of Service contract. But that's why we have choices, isn't it?
I went to ixwebhosting because I was looking for a great mail server. Anyone can provide good web hosting sites for a basic price, but can you get large (100 GB) mailboxes, and large (10GB) attachments? They claim, yes, they can. Unfortunately, their mail servers are still in the dark ages for features, as they cannot support port 587 which has been a standard for years now. Needless to say, with all the ISP's blocking port 25 for spam control, I had no way to take advantage of their services.
Reliability: only marginal. Their sites go down a little too often for me. But overall are ok.
Ease of use: I had a lot of problem getting my domain transferred and then setup, and using DNS, etc. I had to get a lot of help from Tech Support. I was told this was a special case.
There is still one domain i cannot transfer to them. They say it cannot be done. Oh well. I left it at the old location ,and use Domain fwd, and email fwd from the other host.
So overall, very marginal features and service. When my contract is up, i will move on.
