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Average Jury Ratings & Reviews of
Infinology |
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Reliability
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Below are some verdicts that users of our site have
given to
Infinology . If you would like to submit your verdict about
Infinology please use our submit page to review
Infinology. |
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Infinology ?
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| Date Submitted : |
September 25th, 2007 |
| Length of time hosted by this company : |
1 - 6 months |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
3 out of 5 |
| Verdict : |
Going with infinology was by far the very worst decision that I ever made in my more than 5 years now of reselling. I was with them for around 5 months in 2002-03, and it was nothing but trouble. When there was a serious problem (which was the case many times) they simply did not pick up the phone or answer their email - extremely frustrating. Their message said, something like, "We cannot answer the phone because of hi customer volume blah blah blah." This message would come on during times when you really needed to get a hold of them. There were VERY SERIOUS outages that lasted for many hours, and on many occasions (probably 5-8 as I recall within only a two month time span, with some outages lasting more than 12 full hours without any connectivity). I strongly recommend not to go anywhere near this company. Also, I spoke with the person in charge, at one point, and he essentially came across as not wanting to shoulder any responsibility. He really seemed like he didn't care. I could see that this was the root of this company's problem - right at the top.
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| Submitted By : |
Dan |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
74.122.208.137 |
| Add new response or edit existing response |
| Date Submitted : |
August 23rd, 2007 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
1 out of 5 |
| Verdict : |
Infinology closed my account twice and blamed my sites for poor security setups on their servers. They charged me $142 without my permission to renew my web service. Avoid these guys at all costs. If they are your current server, cancel your credit card as fast as you can. |
| Submitted By : |
Aaron |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
24.66.96.233 |
| Add new response or edit existing response |
| Date Submitted : |
March 29th, 2007 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
3 out of 5 |
| Reliability : |
4 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
I just went through the process of signing up with another host. After two support tickets went unanswered, I decided I wouldn't put up with that, and looked elsewhere.
Seems reliable, but support is nonexistent. |
| Submitted By : |
Jeff |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
69.139.64.89 |
| Add new response or edit existing response |
| Date Submitted : |
March 1st, 2007 |
| Length of time hosted by this company : |
More than 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
3 out of 5 |
| Verdict : |
Unfortunately, my experience has been the same as others. I have tried repeatedly via phone, online trouble tickets, and e-mail to contact any living being at Infinology - all to no avail.
I have reported them to the Better Business Bureau and to the Los Angeles County District Attorney's Office. I doubt anything will come of either of those complaints, but I filed them nonetheless.
I am fairly independent in terms of supporting my own web site, but recently a problem has arisen with permissions and their WebShell from the Control Panel. If I edit a file, it gets saved as an empty file. It is obvious that there is a permissions problem or that would not happen.
FTP still works, fortunately. I have made a backup of all my content and MySQL databases, and I am now searching for a new place to host my web sites. Once I am set up with a new hosting company, I will cancel my account with Infinology. I fully expect to lose the balance on my account since I paid in advance for a two year plan and I am only 25% of the way through that two year period. |
| Submitted By : |
Walter |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
198.204.141.208 |
| Add new response or edit existing response |
| Date Submitted : |
February 14th, 2007 |
| Length of time hosted by this company : |
More than 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
Suggestions would be appreciated. I am done with them, but hope they are also done with me. My fear is continued billing:
- How do I stop it with them?
- How can I insure outside of them that I not be billed by them again?
My experience seems to be like many others here. Started out OK, and now they have fallen apart with no support. Received no response from messages or emails. I see no defense on this site of them. It's as if they have been taken over by some non-functioning entity that could care less. At the risk of sounding naive (which I am in this field), what the heck goes on with things like this? I mean, they obvioulsy went thru the trouble to set SOMETHING up that was working. And now a few years later it just seems to fall apart at the seams. What is the typical scenario? Did they just get bored or go on drugs? What?
I suddenly found all my links (40 picture galleries) pointed to their website instead of my pictures. I managed to break through their Sales line (figuring they might want to keep that open) and got the broken English girl. Nice enough girl, trying to a crappy job. She said my accounts had been suspended (for no reason). They lifted the suspension, but it's obvious they deleted all my links.
I am moving over to another web host, a friend who is about to go public. I think it's best to find someone who you PHYSICALLY know and can get in touch with. Enough of these blind internet companies out there. They may be good for years and then suddenly everything you have counted on is gone. I can't imagine how much a business counting on them for services would be screwed.
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| Submitted By : |
Roy |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
68.0.202.93 |
| Add new response or edit existing response |
| Date Submitted : |
February 11th, 2007 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
3 out of 5 |
| Reliability : |
3 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
4 out of 5 |
| Verdict : |
They started off great and slowing went downhill. I have had trouble tickets in for months that have not been answered. Don't even try the phone, you will not reach a human. Or if you do, they won't be able to help. |
| Submitted By : |
linnecards |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
72.77.158.207 |
| Add new response or edit existing response |
| Date Submitted : |
February 7th, 2007 |
| Length of time hosted by this company : |
More than 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
1 out of 5 |
| Verdict : |
When I started with Infinology back in 2003, I had a good relationship with them. They were prompt and met my needs. However, within the last year, the company has went to hell, with interminable downtime, all my databases stopped working, and worse of all, it seems like I cannot contact any support or staff. From snooping around, it seems like they went out of business, and even charged my credit card fraudulently for another year's service without notice. I'm so sad that they turned into a scam. |
| Submitted By : |
curtisrollo |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
164.67.15.145 |
| Add new response or edit existing response |
| Date Submitted : |
January 24th, 2007 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
3 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
4 out of 5 |
| Verdict : |
Horrific! I started having trouble and they are totally unreachable - emails go unanswered, voice mails go unanswered WHEN you can even leave them (usually mailbox is full), support barely speaks English (I could care less if it's outsourced overseas, but if I can't understand them then they are useless)
When i filled out their little form to cancel my account I received an instant automated email saying I was sending this cancellation to an invalid account (even though it was their online form, not an email) then I received another email saying it was received, then I was never canceled.
Stay away is my advice. |
| Submitted By : |
Mark |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
69.223.68.187 |
| Add new response or edit existing response |
| Date Submitted : |
January 19th, 2007 |
| Length of time hosted by this company : |
1 - 6 months |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
Infinology doesn't return phone calls or e-mail, period. Voice mail "mailboxes" are full. Messages state mailboxes are full and in some instances, "goodbye" as the call is then terminated, (by them). The infinology.com website exists as a "shingle on the web" only. No one's home. I've threatened to report them to the BBB, various Internet reporting agencies, etc. Nothing. For all intents and purposes, they don't exist. The best experience I've had to date is with Hosting Connecticut. As a developer I've used them for years with other sites. Never an issue. No kidding, never. Here's their contact info:
Hosting Connecticut, LLC
180 Rainbow Rd
Windsor CT 06095
888) 288-7162 Toll Free
(860) 683-4201
My contact is Paula, but I'm sure you can speak with anyone
Best,
Joe Mayone
webcaviar.com |
| Submitted By : |
Joseph |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
69.120.47.58 |
| Add new response or edit existing response |
| Date Submitted : |
January 17th, 2007 |
| Length of time hosted by this company : |
Less than 1 month |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
I'm not an Infinology customer, though I certainly tried. I ran across a couple of good reviews about the hosting so I decided to look into them further. After reviewing their plans I had decided to go with "plan 7296", however I had some questions as there were two different descriptions of the plans (For example, one page said you received 16GB space, while another claimed 100GB; 300GB data transfer vs. 999GB data transfer; 15 matching subdomains vs. 25). I called the company for 10 days and never once reached a person. After the first day I started calling all of their departments (sales, technical support, the operator, etc) and, again, never reached an individual. I left several messages using their "leave a message option", and no one ever called me back. The end result is that if I can't contact them to purchase their product, how am I going to contact them if something goes wrong. I certainly won't be using Infinology. |
| Submitted By : |
Gonier |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
129.112.109.251 |
| Add new response or edit existing response |
| Date Submitted : |
January 17th, 2007 |
| Length of time hosted by this company : |
More than 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
3 out of 5 |
| Verdict : |
I've been with Infinology since mid-2003.
Their service has become increasingly spotty. Nine months ago I needed to spend two hours (not counting wait time) going round and round with a tech support person whose grasp of the English language was limited, making dealing with technical issues a chore.
Email has been down for 36 hours now and shows no signs of being restored yet, which isn't acceptable for customers wishing to conduct business through web and email. A high priority trouble ticket has gone untouched for nearly 24 hours. Calls to tech support ground out in voice mail no matter what time of day they are made.
For those having trouble canceling, the URL to cancel is:
http://www.infinology.com/cancel/index.php The form asks for your Account Number, something I don't even remember existing 4 years ago when I first started hosting there. Every transaction has been done with an account username. To figure out your account number, look at the URL of the control panel when you are logged into it. That 7 digit number after your username/ is your account number. It was a lucky guess for me, but it went through and I received a confirmation email promptly. |
| Submitted By : |
T |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
64.6.33.252 |
| Add new response or edit existing response |
| Date Submitted : |
January 3rd, 2007 |
| Length of time hosted by this company : |
More than 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
1 out of 5 |
| Verdict : |
I HATE THEM! I HATE THEM! Service is nonexistent, my mail is down with no explanation, my website is down, my ftp is down and even their website is down. The past year os so has been horrible! I can't call or email them and they don't respond to trouble tickets. I can't wait to be free from them. I am deleting all my billing info from them so they will automatically cancel my accounts. I hope they can stay afloat until my time with them runs out. DO NOT USE THEM!! When they were Primemaster they were fine, now I hate them. |
| Submitted By : |
David |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
76.211.145.169 |
| Add new response or edit existing response |
| Date Submitted : |
January 2nd, 2007 |
| Length of time hosted by this company : |
More than 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
2 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
2 out of 5 |
| Verdict : |
I have been a customer of Infinology since before they acquired the Primemaster business - perhaps 5 years or so - and the service has gotten steadily worse; intermittent uptime, unreliable mail access, slow tech support responses.
The last three months have been the worst of it, though. I haven't been able send email through either a mail client or the webmail interface, and they have deleted five successive trouble tickets without bothering to respond. They do not answer emails and do not pick up their phone.
Unsurprisingly, they continue to bill me like clockwork.
I have moved to a new host, but after all I've read from other reviews, I am nervous about their continuing to bill me even after I've canceled. It's really a shame when a decent business is criminally mismanaged. I do hope the proprietors end up facing criminal charges for fraud. |
| Submitted By : |
jood |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
68.73.242.10 |
| Add new response or edit existing response |
| Date Submitted : |
December 27th, 2006 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
1 out of 5 |
| Verdict : |
We have been with Infinology for 2 years. The service has rapidly deteriorated especially over the last three months. Our experience with this service has prompted us to implement a disaster recovery plan. We now are switched to another hosting service.
The service from Infinology is unbelieveably bad. Over the course of a month I have made repeated phone calls but there was no answer. The phone mail is always full. They don't answer your tech support questions. Often we can't access our databaae. It is becomeing dangerous for our business. Finally we have enough and pulled the plug. We have been dangerously living for several months. Strange they continue to charge us on our credit card inspite of our request to discontinue the service! |
| Submitted By : |
Ace |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
218.186.11.2 |
| Add new response or edit existing response |
| Date Submitted : |
December 25th, 2006 |
| Length of time hosted by this company : |
More than 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
1 out of 5 |
| Verdict : |
To make the story short: they used to be good, they are now horrible.
Like many others, I am now stuck with domain names registered through Infinology. These domains are of course locked and I have no way of getting any information to transfer to somebody else.
Infinology does no longer respond to trouble tickets, phone nor email.
Periodically the servers go down, the email gets lost or appear several days later, and they suffer from disk full syndrom (with nobody apparently to address the situation).
I cannot possibly understand how they are allowed to remain in business with such horrible level of service (i.e. no level of service, I mean ZERO customer support).
Isn't there a way to file an injunction to cease and desist? How many customers out there have lost money with these guys??? |
| Submitted By : |
Pierre |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
69.107.15.46 |
| Add new response or edit existing response |
| Date Submitted : |
December 7th, 2006 |
| Length of time hosted by this company : |
More than 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
1 out of 5 |
| Verdict : |
This should have zero out of 5 since I paying for nothing! Infinology staff seem to have disappeared but they are still charging me though I have been trying to cancel my account for months now. I've have the same response as other users recently, no response to emails and phones don't work! Very frustrating and no way to get my credit card info out of their system! I have already transfered the hosting to another provider. |
| Submitted By : |
Kelly |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
69.109.224.102 |
| Add new response or edit existing response |
| Date Submitted : |
December 4th, 2006 |
| Length of time hosted by this company : |
1 - 6 months |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
1 out of 5 |
| Verdict : |
I've read many reviews that say what needs to be said about this web host. Please do your research before signing up with them. The price seems good at first, but the saying "if it's too good to be true, it most likely isn't" holds true with Inifinolgy. My current site says Account suspended. My domain registration and my 1 year fee has been paid in full (I have proof from my credit card receipt). I sent a cancel account notice in to them after my admin password changed out of the blue and couldn't for the life of me, or anyone else for that mater. Get a hold of anyone at Infinology. Only after LA BBB was contacted did my account reach the suspended status. See www.pillowfist.net, it's dirty business and something should be done about it. I guess Karma will prevail in the end, but beware if you’re thinking of using this host. I highly recommend looking elsewhere, as there are many capable web hosting companies out there. |
| Submitted By : |
Pillowfist |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
64.210.97.97 |
| Add new response or edit existing response |
| Date Submitted : |
November 8th, 2006 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
4 out of 5 |
| Verdict : |
Infinology, is probably the worst hosting provider out there, they allowed a nonpaying customer of mine to call in by telephone and get my passwords, well they actually gave him the password. Since then, I can not get a person in customer service, my trouble tickets go unresponded to, my emails remain unanswered, other email servers are blocking thier emails and still no answer by telephone. All of my emails even non-published email addresses are getting flooded with spam, I still can't get a representitive on the phone. The site server seems to go down about 6-12 hours a week, sometimes even more, hackers have found thier was into some of my web sites, and still no answer from infinology. |
| Submitted By : |
infinology sucks |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
69.238.215.196 |
| Add new response or edit existing response |
| Date Submitted : |
October 16th, 2006 |
| Length of time hosted by this company : |
More than 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
3 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
3 out of 5 |
| Verdict : |
Infinology used to be a superior webhost. In the last year however:
1) Our website goes "down" every few weeks for lengthy periods.
2) We are TOTALLY UNABLE to contact a human being at Infinology Tech Support.
3) We tried to contact someone at BILLING and SALES as well and only once have we succeeded. That time, it was an overseas semi-English speaker who could not help us contact anyone in Tech Support.
I think Infinology must be in the process of closing up and I could not recommend their service to anyone. |
| Submitted By : |
Joe |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
70.34.132.78 |
| Add new response or edit existing response |
| Date Submitted : |
October 7th, 2006 |
| Length of time hosted by this company : |
More than 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
1 out of 5 |
| Verdict : |
Without doubt, the worst customer service I have ever had the misfortune of having to deal with. They DO NOT respond to emails, they DO NOT answer their phones; you are forwarded to a voice mail system that constantly says "The mailbox is full, goodbye". DO NOT WASTE YOUR TIME OR MONEY WITH THIS COMPANY. Oh, have I mentioned how horrifying this company is? |
| Submitted By : |
agherbie |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
69.250.163.233 |
| Add new response or edit existing response |
| Date Submitted : |
September 30th, 2006 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
2 out of 5 |
| Reliability : |
2 out of 5 |
| Support : |
4 out of 5 |
| Pricing : |
1 out of 5 |
| Verdict : |
Where to begin. Well in the actual beginning tech support was good. I got hit up with the spam situation as mentioned earlier by another user but the tech's sorted it out and life was good again. Then For about a week the site was extremely slow and unreliable. The control panel is fine for my needs so no complaints there. My problem comes in with the tiny database size you get. The SQl server is also unreliable. For no reason there is a physical problem with my database which they cant explain that causes it to get locked as being read by the sql server. Whenever i put in a ticket for help although it doesnt always get answered that doesnt matter to me because whatever the problem is normally gets fixed pretty promptly.
Also the price for our package sucks, as there are many other hosts that offer more for less. |
| Submitted By : |
Merek |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
70.29.92.215 |
| Add new response or edit existing response |
| Date Submitted : |
August 29th, 2006 |
| Length of time hosted by this company : |
More than 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
2 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
3 out of 5 |
| Verdict : |
So I have been with Infinology for over 5 years. I moved there from Hawk Communications. That of course is another sob story all together. They just stink. If you find this please stay away from Hawk Comms. They are a total SCAM I used to work there and I would know. Joe Egosi is d out to make money and deliver nothing along the lines of service. His Dad’s name is David but I think their last names are different. They are a scam and the entire Joi Internet thing is too.
Recently I have been having trouble with the fact that I upload a file and then I can't delete it. I can't edit it and I can't write over it. So I am stuck, I also can't edit the CHMOD to be able to edit the file. I have 5 open tickets with them right now and no one has looks at them in weeks.
Support is a really hard to understand group of women that really don't have any answers. They can forward you to voice mail boxes that don't exist or no one will answer and give you names of people who as far as I am concerned don't exists either. No one has ever called me back even thought I leave messages daily.
I have called support and asked them to work on the tickets and they lead you along and nothing gets done.
I have been told the owners name is Max Lun, but who knows if that is right and his phone number is : 302-351-4997. It never connects so again I have nothing to work with.
They used to offer 24X7 support but now the support is only for about 7 hours a day total and the sales department is the only group to answer their phones at times and never have an answers either.
The billing department is not there at all and have not answered emails I have sent this for 20 weeks straight. So if they are there they can't type out even one email.
I WOULD NOT USE THEM FOR ANYTHING. THEY ARE USELESS AND I STAND TO LOSS MONEY BECAUSE OF THEM.
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