LiquidWeb Review, User Reviews of LiquidWeb

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Date Submitted :

April 12th, 2008

Length of time hosted by this company :

More than 3 years

Overall Rating :

1 out of 5

Reliability :

3 out of 5

Support :

1 out of 5

Pricing :

5 out of 5

Verdict :

I have had the unfortunate experience to have multiple customers who host with Liquid Web over the years and I have watched customer service plummet to an all new level. Over the years I have seen support do a bunch of really stupid things, and my recent encounter was just as bad. I put in a service ticket, through their PIMMS system, and they annouced they would be charging me $15 to perform the task. Then, they managed to screw it up three times, and totally because no one checked their work when they were done. And each time I followed up to see why it wasn't working, they ask you to send your account password or client credit card information over insecure email?!? Hey, here'e an idea, how about opening one of the old tickets you closed and didn't complete correctly (although I was assured twice it had been fixed). Instead of saying, "We are really sorry, here is what happened, we are sorry this happened and you had to call in three times. It is now fixed and we apologize for the problems" they attacked me for raising the concern about sending private information over an insecure connection. I also tried to find out who to contact to complain about support's service and I was told to email "support@liquidweb.com"...where they will again ask me for my account password.....) I have just sent out emails requesting that my customers move to another more reliable service I work with, where customer service is 1) competent and 2) acknowledge where they make a mistake and don't try and blame the customer for their screw ups.

Submitted By :

Lady Luck Shines

Submitted From :

Web Hosting Jury

Submiter IP :

76.182.62.167

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Date Submitted :

January 10th, 2008

Length of time hosted by this company :

1 - 3 years

Overall Rating :

5 out of 5

Reliability :

5 out of 5

Support :

5 out of 5

Pricing :

5 out of 5

Verdict :

I have three VPSs and one Dedicated with them. I agree that for shared hosting they are a little more costly, but for VPS and dedicated SHOP AROUND! Their tech support is among the best if not the best. If you're looking for a new host call liquids support and see how fast you will get someone on the phone, under two minutes tops.
For VPS they are ridiculously cheap. Their infrastructure has not gone down in the three years I've been with them and its great to get a support team that doesnt sound like they are out of high school. I highly recommend using them.

Submitted By :

SpaceG

Submitted From :

Web Hosting Jury

Submiter IP :

67.86.231.184

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Date Submitted :

November 6th, 2007

Length of time hosted by this company :

More than 3 years

Overall Rating :

5 out of 5

Reliability :

5 out of 5

Support :

5 out of 5

Pricing :

5 out of 5

Verdict :

I started using Liquid Web even before they had their first data center. Started with a Webmaster shared account, upgraded to a dedicated server and experienced no problems as they moved into their first data center. Stopped hosting student websites and downgraded to a VPS2 still never a problem of any kind. Once the newest data center opened I downgraded again to a VPS1 without problem and am still happy today with their service.

I have noticed a lot of changes, seen 2 redesigns of their website and I believe them to be a competitive force in the hosting business.

Submitted By :

Mike

Submitted From :

Web Hosting Jury

Submiter IP :

64.49.52.166

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Date Submitted :

April 11th, 2007

Length of time hosted by this company :

1 - 6 months

Overall Rating :

2 out of 5

Reliability :

3 out of 5

Support :

1 out of 5

Pricing :

2 out of 5

Verdict :

I used them for about 2 months. Their technical support is terrible. They take their own sweet time to reply to your queries and sometimes I had to go to the their live support chat to tell them I have an unanswered support ticket. The thing that pissed off the most was when a technical support staff edited my cPanel account name and MySQL database name without asking me. My web site went down for about 2 days because the PHP script's database parameters were messed up. They were only willing to compensate me $5 off my $60 hosting fees for this.

Submitted By :

Vincent

Submitted From :

Web Hosting Jury

Submiter IP :

165.21.83.240

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Date Submitted :

April 10th, 2007

Length of time hosted by this company :

1 - 6 months

Overall Rating :

5 out of 5

Reliability :

5 out of 5

Support :

5 out of 5

Pricing :

5 out of 5

Verdict :

Liquidweb has been super. What little tech problems we've had have been dealt with immediately. You either get tech support immediately or after only a one minute wait. I couldn't imagine it being any better.

We previously used micfo.com and it was a nightmare. We've been with liquidweb about six months now and our website and email have worked excellent - very fast. I think they charge a little more, and I'm happy to pay more to have a solid hosting solution without any hassles.

Thank you liquidweb!

Submitted By :

mazz

Submitted From :

Web Hosting Jury

Submiter IP :

67.190.106.234

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Date Submitted :

April 6th, 2007

Length of time hosted by this company :

More than 3 years

Overall Rating :

5 out of 5

Reliability :

5 out of 5

Support :

5 out of 5

Pricing :

5 out of 5

Verdict :

I've had them for over 5 years, maybe 7. I can't remember.

Their ticket system is quick and to the point, and response is within 30 minutes. When you call, they fix things right away. Their staff is top notch!

It's so good I've recommended them to many of my friends and clients. I have multiple sites with them, and multiple plans. I'm even thinking about reselling thru them.

The price is a little higher but worth it. I've tried many other providers, and LW blows them away.

Out of all the support tickets, and calls over the years (probably 20+), they have solved them all quickly.

When I did have a problem, it was signing up a new site. A new SA set it up and it had issues. I notified LW and they fixed it asap, and provided me a discount.

I can't say enough about them. Feel free to ask me more detailed questions as I am completely satisfied: karl_garcia@hotmail.com

Submitted By :

karljay.com

Submitted From :

Web Hosting Jury

Submiter IP :

209.173.53.233

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Date Submitted :

December 17th, 2006

Length of time hosted by this company :

6 - 12 months

Overall Rating :

5 out of 5

Reliability :

5 out of 5

Support :

5 out of 5

Pricing :

4 out of 5

Verdict :

When I started up my new forum, one thing that was important to me was better tech support (my last experience wasn't that great). I can honestly say that Liquid Web has simply exceeded all my expectations. This is the first forum I've ever hosted (www.hawaiitalks.net), and their support staff has been invaluable. Their tech support is simply phenomenal, and I can't recommend them enough. They answer my questions same day and their phone service is top notch. Before, just getting someone on the phone took days if not weeks...with LW, I've had every single question answered on the first phone call. It might be a bit pricier than others, but I think it's worth it. I've heard some bad things about VPS, but honestly, the performance has been top notch so far.

I'm just freakin' happy I picked a good provider...'cuz my last choice sucked, and this new forum is very important to me. Liquid Web has exceeded my expecations so far. That, and their techs are super-friendly and knowledgeable!

Submitted By :

Michael Kitchens

Submitted From :

Web Hosting Jury

Submiter IP :

66.91.51.98

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Date Submitted :

December 13th, 2006

Length of time hosted by this company :

Less than 1 month

Overall Rating :

4 out of 5

Reliability :

4 out of 5

Support :

5 out of 5

Pricing :

5 out of 5

Verdict :

I found LiquidWeb in WebHostingTalk and have read many good reviews about their service. Then I visited their site, a bit slow, might because of the low quality of my ADSL line, but very informative. Their server management service comparision and the InitAdmin service pack are very attractive. Within just 3 minutes I had decided to stick with them.

Unfortunately, in their order page, i saw that they don't offer Plesk control panel with their Linux server option so I must stopped the order process. You may say that Plesk or cPanel is just control panel and not important thing to rely on. But I currently have all my sites created and managed by Plesk so I do require Plesk control panel for easy server migration. Then I had emailed LiquidWeb asking for Plesk option, wow, I had their response after just 10 minutes. What an email support, super fast and useful. They said that they can offer me an unmanaged dedicated server and I can install Plesk myself. Unfortunately again, I need their server management and support services, not the server which I can get one with cheaper price and higher configuration from many provider elsewhere. That's why i rate LiquidWeb just 4 out of 5 for reliability and overall.

Now, I must find another managed dedicated server provider which does offer Plesk and can comparable with LiquidWeb in server management and support services. Not an easy work! I will let you know when I found one.

P.S: if at any time in the future LiquidWeb changes their mind and provides Plesk as an alternative for cPanel on their Linux server then I certainly will return to their order page and go ahead with them :)

Submitted By :

cuongnm

Submitted From :

Web Hosting Jury

Submiter IP :

203.160.1.42

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Date Submitted :

June 23rd, 2006

Length of time hosted by this company :

More than 3 years

Overall Rating :

5 out of 5

Reliability :

5 out of 5

Support :

5 out of 5

Pricing :

5 out of 5

Verdict :

I have a VPS on liquidweb for which I pay very little money for. They provide 800 tech support and email support. Generally when I call their 800 number my wait time is about 2 minutes max. ALL of their techies are TOP NOTCH. I ask them to do something on the Apache server and they just do it.

I have NEVER dealt with a hosting company as technically savy as liquidweb. I have been doing web development for 7 years now and I am extremely happy with them. Their VPS and dedicated prices are solid. A++

Submitted By :

webpagecreation

Submitted From :

Web Hosting Jury

Submiter IP :

24.3.129.70

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Date Submitted :

December 7th, 2005

Length of time hosted by this company :

6 - 12 months

Overall Rating :

5 out of 5

Reliability :

5 out of 5

Support :

5 out of 5

Pricing :

5 out of 5

Verdict :

I signed up a VPS account with LW in June. Being new to this type of service, their support was more the patient with my ingorance.

It is very comforting to know that I can call them no matter what time of day it is if I have issues.

I've already set up another VPS with them and would recommend them to anybody.

Submitted By :

azimpact

Submitted From :

Web Hosting Jury

Submiter IP :

68.104.184.196

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Date Submitted :

November 17th, 2005

Length of time hosted by this company :

1 - 6 months

Overall Rating :

5 out of 5

Reliability :

4 out of 5

Support :

5 out of 5

Pricing :

5 out of 5

Verdict :

the customer support is first class, and very very friendly.

Submitted By :

beanz

Submitted From :

Web Hosting Jury

Submiter IP :

68.201.31.27

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Date Submitted :

August 14th, 2005

Length of time hosted by this company :

Less than 1 month

Overall Rating :

5 out of 5

Reliability :

5 out of 5

Support :

5 out of 5

Pricing :

5 out of 5

Verdict :

I run a .com and I've had a lot of different webhosts, including Lunarpages, Purehost and Network Solutions. I recently switched to LiquidWeb for VPS and the support has been truly excellent. It's definitely 24/7 from my experience calling them in the middle of the night and my average wait time has been a minute or two, even during business hours. What really impressed me was that I reccently had a complicated support issue and the LiquidWeb support staff worked as a team and found an immediate temporary fix to keep my website operating properly, and then went on to fully resolve the problem within 24 hours, hence avoiding any interruption to my business. What a contrast from Purehost, which would go down for days at a time without explanation! I highly recommend LiquidWeb.

Submitted By :

Brad

Submitted From :

Web Hosting Jury

Submiter IP :

66.108.44.251

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Date Submitted :

August 14th, 2005

Length of time hosted by this company :

6 - 12 months

Overall Rating :

5 out of 5

Reliability :

5 out of 5

Support :

5 out of 5

Pricing :

4 out of 5

Verdict :

I've setup about 5 separate website accounts through Sonet7.com, a subsidiary of LiquidWeb and have been very happy with every aspect of their service. The signup was quick and easy and there are many excellent features available. The site is easy to use and setup. There were a few billing snafus in the beginning with the price differenciation between the "Sonet7" and "Liquidweb" product offerings, but that seems to have stabilized over the past few months and Sonet7 has even sweetened their offering a little. The support is highly available, although I did find myself waiting on the phone for over 30 minutes one morning I called at 3am to test their "24/7 availability" (I don't know if they ever answered because I fell asleep before I spoke with anyone!). The staff has been very friendly, helpful and responsive. I like the follow-up I get through the e-mail responses from their online ticketing system. I have never had any problems with performance or availability. There are host providers that seem to give you more for less, but the savings are marginal if you factor in the headaches you get with substandard support, availability and communication. For my business and my clients' businesses, my unwavering recommendation is for Liquidweb! Keep up the good work, guys!

Submitted By :

Vince

Submitted From :

Web Hosting Jury

Submiter IP :

24.209.190.212

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Date Submitted :

July 16th, 2005

Length of time hosted by this company :

1 - 3 years

Overall Rating :

5 out of 5

Reliability :

5 out of 5

Support :

5 out of 5

Pricing :

4 out of 5

Verdict :

I have nothing bad to say about LiquidWeb. Their service has been excellent the entire time I have had hosting with them. I cannot remember any downtime of more than a few minutes, and it has all been planned maintenance, which they notify you of in advance. Their pricing is a bit high, but I guess you can say, "You get what you pay for". Customer Support has been excellent, their staff is very helpful when called upon. Overall a great company.

Submitted By :

Sal

Submitted From :

Web Hosting Jury

Submiter IP :

68.191.16.246

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Date Submitted :

January 3rd, 2005

Length of time hosted by this company :

1 - 6 months

Overall Rating :

5 out of 5

Reliability :

5 out of 5

Support :

5 out of 5

Pricing :

5 out of 5

Verdict :

Quite satisified with this company. Their customer support is helpful, friendly and professional. I gladly recommend them to other software developers. Average response time to support email request: 10 minutes. Average wait time for support via telephone was about 30 seconds. I have no complaints about this company.

Submitted By :

Glenn

Submitted From :

Web Hosting Jury

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Date Submitted :

September 8th, 2004

Length of time hosted by this company :

1 - 6 months

Overall Rating :

4 out of 5

Reliability :

5 out of 5

Support :

4 out of 5

Pricing :

4 out of 5

Verdict :

Great so far. After bad experiance with servermatrix.com I'm glad to see a hosting company doing good. No problems, fast service. Easy to setup with them, and they setup the servers quick. Only regret is no help desk style to review past tickets, and no forums to talk with other users. But I highly recomended them.

Submitted By :

danrak

Submitted From :

Web Hosting Jury

Response From LiquidWeb:

Glad to hear all is well with your service. As a note we have added ticket history features into our client information interface (PIMS) as of early February.

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Date Submitted :

August 10th, 2004

Length of time hosted by this company :

6 - 12 months

Overall Rating :

5 out of 5

Reliability :

5 out of 5

Support :

5 out of 5

Pricing :

4 out of 5

Verdict :

My friend refered me to LiquidWeb.com when I was looking for a webhost. Setup was fast, and support has been helpful and friendly for the 6 months I have been using them. Came with OSCommerce and PHP which was a big plus for me. They cost a little bit more that other places, but for the features, and support I get, they are awesome.

Submitted By :

Chris

Submitted From :

Web Hosting Jury

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Date Submitted :

June 13th, 2004

Length of time hosted by this company :

1 - 6 months

Overall Rating :

2 out of 5

Reliability :

4 out of 5

Support :

1 out of 5

Pricing :

2 out of 5

Verdict :

We paid for our website and domain registration through LiquidWeb, but it was about 5 months before we actually had it ready to go online. When we uploaded our files, we found out that our domain registration had not been registered to us. On the same day we registered it with LiquidWeb, someone (suspeciously) registered the same name with GoDaddy, but had never developed a site. LiquidWeb never notified us that the name was not registered to us, and after we spend a small fortune on printing that included the new website, we find out we didn't have it. LiquidWeb refused to take responsibility for not registering or not notifying us of this, and would do nothing to compensate for not having the name registered by extending our service or anything. They were very uncooperative. After one year, the other person did not renew the name, so we were able to register it ourself, but we dropped LiquidWeb! I would be very careful of a company that takes no responsibility when they drop the ball.

Submitted By :

Daniel

Submitted From :

Web Hosting Jury

Response From LiquidWeb:

This situation was rather obviously unfortunate for the user, however it was not a result of poor service on our part. Quite simply, another party registered the same domain name the user was planning on registering BEFORE the user placed their order with us. We did submit a registration request when the user signed up however by that time the domain name was unavailable. Domains are registered immediately upon reqeust, and accessible within 24 hours. We state this upon signup with a clickable link, we are to believe they didn't realize for 5 months then they never thought to go to their own website in this period.

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