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Average Jury Ratings & Reviews of
MySitespace |
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Reliability
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Overall
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Below are some verdicts that users of our site have
given to
MySitespace . If you would like to submit your verdict about
MySitespace please use our submit page to review
MySitespace. |
Are
you an administrator or staff member of
MySitespace ?
If so click here
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| Date Submitted : |
October 18th, 2007 |
| Length of time hosted by this company : |
More than 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
2 out of 5 |
| Verdict : |
One of the worst web hosting companies on the planet is mysitespace.com. I've been in the web development game since 1994 and I've been with many different hosts. From the old days of getting financially slammed by companies like Primehost to the horrible, but cheap service from MySiteSpace.
The problems were abundant and from everything as minor as server errors that were never corrected to all the sites on my account being hacked due to their lack of CPanel upgrades and security holes. Email was almost always down, people in different areas of the world couldn't access my site and worst of all, everyday during Eastern business hours my site was completely inaccessible.
After dealing with the MySiteSpace problems for a year I terminated my account with them. Fair warning!: If you do not officially cancel your subscription with them, they will try to charge your credit card on file, or even worse, they will bill your Paypal account and you will never get your money back for unused services.
In my experience MySiteSpace.com scores a negative -2 stars as they have lousy support, outdated operating systems, antiquated servers and negligible accounting practices. If I were you, I would avoid mysitespace.com like the plague. |
| Submitted By : |
cronoslogic |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
71.180.182.146 |
| Add new response or edit existing response |
| Date Submitted : |
August 15th, 2007 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
2 out of 5 |
| Support : |
2 out of 5 |
| Pricing : |
4 out of 5 |
| Verdict : |
Very poor technical support, not user friendly. Site was hacked with porn links on every page and for a month not fixed with many tickets and techs saying its all fixed. Renewal and cancellation procedure very tricky with scales against customer.
Stay away from them if possible, auto renew/bill is default. |
| Submitted By : |
Romek |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
196.25.255.210 |
| Add new response or edit existing response |
| Date Submitted : |
May 22nd, 2007 |
| Length of time hosted by this company : |
1 - 6 months |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
1 out of 5 |
| Verdict : |
Mysitespace was fine for a few years, then within the last few months "hidden" links to porn, viagara & credit card spam appeared in the code of all of the sites I hosted. Tech support & management at Mysitespace refused to respond. DO NOT EVER USE THIS COMPANY. THEY ARE CROOKS AND LIARS. |
| Submitted By : |
Jeff |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
68.167.153.6 |
| Add new response or edit existing response |
| Date Submitted : |
May 19th, 2007 |
| Length of time hosted by this company : |
More than 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
2 out of 5 |
| Verdict : |
Horrible customer service. No phone number listed to call. Site has been down several times for long periods of time, unreliable email, no responses to submitted help tickets. All in all this company is a joke. I requested a refund and am closing the account. |
| Submitted By : |
Pete |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
65.34.11.161 |
| Add new response or edit existing response |
| Date Submitted : |
May 4th, 2007 |
| Length of time hosted by this company : |
6 - 12 months |
| Overall Rating : |
2 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
4 out of 5 |
| Verdict : |
MSS started out to be great. Their tech support usually responded within 2 hours of a ticket submission. Then a few weeks ago, it all went downhill. I have 5 sites on this service, 3 for clients. MSS servers must have been hacked. All my sites showed some sign of being corrupted in some way. Tech support does not respond. I upload corrected files and still, a few days later find that the files are corrupted again.
No explaniation, no appologies, no word at all.
All this means NO more business from me. I am looking for new host. Glad to have found this site. |
| Submitted By : |
Jana |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
75.109.65.24 |
| Add new response or edit existing response |
| Date Submitted : |
April 27th, 2007 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
1 out of 5 |
| Verdict : |
my site was hacked on 4/18/2007. I notified tech support and without warning they closed my old server and moved my domain to a new server.
They did not move my website files. My site has been down for serveral days now and there tech support keeps responding that my site is working, but they ignore that they didn't move my files, data, and applications.
This is not a professional hosting ssrvice. DO NOT USE!!!!!! |
| Submitted By : |
dr john |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
12.164.130.239 |
| Add new response or edit existing response |
| Date Submitted : |
April 26th, 2007 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
2 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
3 out of 5 |
| Verdict : |
Support has always been via ticket submittal. Most responses were unacceptable, essentially suggesting that any problem was due to my lack of understanding. I would really choose to rate support at a zero.
Recently, the main host was hacked and numerous domains vandalized. I caught it and repaired the damage to my site within a couple of hours. I reported the incident (it was widespread and password is secure) and identified the symptoms. MSS responded that the site looked ok from their side, I should let them know if other issues arose (ticket closed). I sent another ticket identifying portions of mysitespace.com that were also affected. Same response. A third ticket sent was finally acknowledged as deserving their action. Seven days later, the same attack occurred (I had a different and even more secure password). I apparently caught the attacked within an hour of its occurrence and repaired my site quickly, another ticket sent immediately. That ticket has no response after 6 days.
I opened a new hosting account (same day as the second attack) elsewhere (highly reliable, well reviewed, lots more space and BW and only a few dollars more per year) and loaded my site there. Tried to close the MSS account but they have yet to acknowledge my request and their dns servers still have the ip pointing to the wrong address. I can still log in to old account so I know no action has been taken.
The support site has no announcements of status except to state continually "all servers are fully operational"
Service was nominal for the 18 months or so I was with them. But I never was satisfied with technical competence of support personnel. Price was low now I know why. As far as I can tell today, there is no one home at MySiteSpace. |
| Submitted By : |
grsham |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
68.184.174.6 |
| Add new response or edit existing response |
| Date Submitted : |
December 12th, 2006 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
1 out of 5 |
| Verdict : |
This has to be the worst hosting service in History, My site was down more time than up. When i created a new Dotnetnuke portal, the server crashed and my site would be offline for days. Customer support ? a joke. The owner of this joke of a hosting company needs to concentrate on customers or he will end up with no one, for his disaster servers.
FTP forget it.
Email forget It
Hosting Forget it
Do not sign up to this.
I moved my site to seekdotnet and not one problem, site is up all the time, customer service brilliant, email brilliant., load times fantastic....
|
| Submitted By : |
Sean |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
85.31.137.11 |
| Add new response or edit existing response |
| Date Submitted : |
December 7th, 2006 |
| Length of time hosted by this company : |
6 - 12 months |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
3 out of 5 |
| Verdict : |
They refused to refund our money after two days of service. It took over a week of emailing, faxing, and calling the phone numbers I found via the Better Busines Bureau to get a reply. Ultimately the money was never refunded despite the cancellation of service and billing. Also, they attempt to bill our credit card for domains we have long since cancelled. These guys are nothing but theives. Avoid using them and choose a host with a proven track record on the Better Business Bureau. |
| Submitted By : |
fasttrackar.com |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
68.209.89.20 |
| Add new response or edit existing response |
| Date Submitted : |
September 7th, 2006 |
| Length of time hosted by this company : |
1 - 6 months |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
4 out of 5 |
| Verdict : |
I signed up for a basic package and everything was great for the first month. By the time the second month rolled around, I noticed an insane ammount of downtime on my domain. I could rarely FTP in to upload files. Support just plainly sucked. Countless tickets and problem never resolved. I ended up going to the forums and talking with other people who were having the same problem. By month 3, they had suspended my forum account then a week later deleted my domain and refused to offer a refund for the remaining 9 months. It wasn't until I tracked the owner down and called him at home, that I got a refund.
This is by far the worst host I have ever been with. I'm so glad they cancelled my account because I moved to a new host that I have had zero problems with. STAY AWAY FROM THESE GUYS. You are better off with a hosting company working out of their garage in the middle of a Kanasa corn field. |
| Submitted By : |
Phrosty |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
24.158.140.89 |
| Add new response or edit existing response |
| Date Submitted : |
August 31st, 2006 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
3 out of 5 |
| Verdict : |
No one to call for support. When things dont work you are S.O.L. They have the worst customer service and I will be transferring to a company that is more reliable! |
| Submitted By : |
Rom |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
71.212.238.106 |
| Add new response or edit existing response |
| Date Submitted : |
August 8th, 2006 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
3 out of 5 |
| Reliability : |
3 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
2 out of 5 |
| Verdict : |
I started using mysitespace 2 years ago as I was dabbling with php and the user interface was nice.. so I upgraded my package a couple times but quickly outgrew their highest Linux web developer package due to the limited bandwidth (only 50gb per month). I used to recommend this service but its got serious problems:
Reliability.. in the span of 2-3 years.. my sites have been significantly slow (think analog modem load times) and/or offline about 4-5 times a year.
Their email tech support team doesnt comprehend English at all, you have to constantly open trouble tickets and wait another 4 hrs for a response because the morons keep closing trouble tickets once they give you the campbell's reply. In the most recent maneuver (which brought me to this site) they pulled ... they tried to bill me using an old address and rather than notifying me they suspended all my domains and left this lovely "THIS ACCOUNT HAS BEEN SUSPENDED" banner up over the whole weekend! I couldnt get a hold of anyone for 4 days and finally when I did, they wouldnt let me step down back down to a lower plan on a renewal.
Their FTP servers are constantly on the fritz.. some days you cant upload anything because you get chronic connection drops. Permissions on files and folders mysteriously change on you. Very annoying.
Their members area (Personal Service Account) has useless links to change billing info. (ie: they have a direct link to paypal's main page instead of an invoice page and their credit card link takes you directly to their 3rd party merchant service account page!)
The knowledge base is a joke. There is practically NO KNOWLEDGE being documented there. All the pages consistently have 1-3 star ratings and they dont seem to care. Here's an actual knowledge base article:
"Q: How can I pay?
A: MySiteSpace accepts most forms of major credit cards and also accepts PayPal as payments. At this time we do not accept cash, checks nor money orders for service."
....Now you'd think they'd put a link for people to GO PAY but they dont!
All in all, WAS a good value for novice web developers.. now there are better deals around. I'm a very patient person but their customer support comes across as insincere and unknowledgeable. Good luck on your search! |
| Submitted By : |
cyr3n |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
68.37.120.212 |
| Add new response or edit existing response |
| Date Submitted : |
July 24th, 2006 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
1 out of 5 |
| Verdict : |
I used to have these "people" if you can call them that, as a site provider for several years. Needless to say I do not any longer, and suggest you stay away as well. As my previous review of them months ago stated, they basically kicked me off their service for a loophole in a shopping cart software which was not my fault. When I gave them the info on how it could be fixed, they ignored me. Their manager "Don" who appeared to be the only American person who worked for the service, only contacted or replied when I would verbally attack their people for the terrible service they offered. I later received several notices that their attempts to charge my credit card failed. They were trying to renew the service of another website I had hosted through them for a client of mine. And when they shut me down, they also apparently shut them down as well, and illegally sold the domain rights to one of those domain purchasing locust companies. They still tried to bill me even though the domain was killed with them, and I e-mailed several times to tell them to delete my information and they gave me the run around over and over until I finally got "Don" to supposedly do it for me. The East Indian company "Mysitespace.com" practices the strategy of ignoring their customers who make complaints, and to first blame the customer rather than assume they are innocent. I'm glad that I don't live where they opperate. STAY AWAY STAY AWAY STAY AWAY! I can not stress it more clearly, the price is not worth it, and despite the overall reliability of the server itself, you don't get much for the price, and the tech support/customer service is bad enough to warrent a death penalty in my opinion |
| Submitted By : |
Travis B |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
24.21.199.39 |
| Add new response or edit existing response |
| Date Submitted : |
March 9th, 2006 |
| Length of time hosted by this company : |
Less than 1 month |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
1 out of 5 |
| Verdict : |
I've never met this kind of terrible service before.
First of all, I asked them something about server config, then they answer to me "I don't understand what you are talkinging
about.It's not our problem,and also don't support non-english".
It was very unprofessional way.So,I tried to cancel to this service via customer ticket.
But never get reply...
And I tried to chat with online support.She said "billing support will contact you soon".
But never get reply again...
Finally I found I never get reply and refund my money even they say 30 days refund guarantee...
It is kind of cheating,is't it?
And one more trap is automatically re-billeding system.
This means even you say "I will cancel your service",They may not stop billing.So your money will be withdraw from your bank.
So,if you want to stop billing, you better go to "2Checkout Help Desk" and say "please stop billing" as I did.
I really want you to not use their service.
I found that it is very important to listen careful to users voice.
|
| Submitted By : |
JP |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
222.5.182.93 |
| Add new response or edit existing response |
| Date Submitted : |
January 8th, 2006 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
3 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
3 out of 5 |
| Verdict : |
This is easily the worst provider I have ever been with. I only joine dthem on recommendation from my old provider who was going out of business (very sad as they were quite good). Mysitespace tech support is generally fairly quick but their technicians are all based in india and ALWAYS give you canned responses. They NEVER answer your specific question about the nature of a problem, rather they fix it and tell you it's fixed and to let them know if there is anything else they can do for you, then a few days later the same problem occurs again because they didn't answer your question properly before. E-mail is down at times and my site was down for about a half hour almost every day. These people are masters of passing the buck. No matter who you ask for help, there is always someone else you are supposed to ask, and rather than forwarding the concerns to the appropriate people, they just tell you do contact them so that they have no responsibility in handling the issue.
They suspended my service without any kind of e-mail notification because of some kind of harmful scripts on my site which I had no idea about and rather than ask me if I knew anything about it they accused me of placing "hack scripts" on my account and demanded that I explain why they were there. I have been going back and forth with these clowns for 3 days and still no results. Their management (the only people who are not in India by the way) can't do anything at all. These "general managers" are useless and can give no good answers. The one who replied to my inquiry about deactivation was the one who asked me to explain what the scripts were doing on my account and then when i asked him where they were located or what they were called he couldn't tell me.
My advice is to stay as far away from mysitespace as possible They are sluggish servicers with low amounts of features for an average price with the worst tech support I have ever had the displeasure of dealing with. |
| Submitted By : |
Travis |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
24.21.199.39 |
| Add new response or edit existing response |
| Date Submitted : |
December 5th, 2005 |
| Length of time hosted by this company : |
6 - 12 months |
| Overall Rating : |
2 out of 5 |
| Reliability : |
3 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
3 out of 5 |
| Verdict : |
I found this company fine until I tried to cancel my account. I received no warning I was about to be billed for the next 3 months service, even though that is what they state happens. I just recieved an email stating my credit card had been billed. I immediately tried to cancel the account. I was told I had to fax a form to them. I argued that since I was in Australia and didn't own a fax machine, I should be allowed to email the cancellation form to them. I was told they couldn't verify my details that way, I would have to fax it. Now since I had to log into my account to access this cancellation form, I see no reason why printing and faxing the form suddenly proves I'm the owner of the account?? Since the emailed cancellation was refused, I faxed the form from the local post office which cost me $8 at international rates. I asked for a refund since the policy states that I would be billed 5 days before my account expires and I had confirmation of cancelling within this time. 'Don' claims the policy says no such thing, I quote from 'http://www.mysitespace.com/tos.asp'
"11.4 Automated Billing. User's credit card will be billed 5 days prior to expiry date. If credit card fails, service will be suspended and e-mail notification will be sent to user. If payment is not submitted within 7 days account is deleted and all future billing will stop."
I think that since mysitespace has provisions for waiting 7 days for payment before cancelling the account, then I should be able to get a refund when I cancel before the next billing cycle has started. Obviously getting what is owed to them is a lot more important than providing what is owed to customers!!
I recommend everyone stays clear of this company, I just wish I'd found this site before choosing them! |
| Submitted By : |
Alison |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
130.220.79.98 |
| Add new response or edit existing response |
| Date Submitted : |
November 1st, 2005 |
| Length of time hosted by this company : |
1 - 6 months |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
1 out of 5 |
| Verdict : |
This hosting company is an absolute disaster. I had problems after a few days, but let it pass as teething troubles with them setting up the DotNetNuke... but as the weeks went on, the site was up and down, application server errors, emails not working, backups failing, the lot.
In the end after just over 5 weeks... I have called it quits with them...
Their email responses got worse with things like "we can't help you on this, go look in some forums" and "I will not be doing any more work on your account unless you pay for a new DNN installation". Real cowboy stuff.
To make it worse, they don't take proper backups...
"The backups are server wide backups and used for server problems and not necessarliy for problems the user has. That is what you do personal backups for.".... except the personal backups don't work!
The company seems to be run by one man called "Don" with support being handled by some third party elsewhere who have no concept of customer support and seem unable to understand English!
I urge people to give a wide birth of this company as they are unprofessional, don't undersand their customers. |
| Submitted By : |
Dave |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
194.70.38.34 |
| Add new response or edit existing response |
| Date Submitted : |
September 25th, 2005 |
| Length of time hosted by this company : |
6 - 12 months |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
1 out of 5 |
| Verdict : |
The experience I have had with this company has been horrific. For the first few months everything was fine, but about two months ago things starting going downhill bigtime. Today it was a slide down a mountain!
I tried to upload material and couldn't - spent hours trying to find out why. Turns out they had changed my user id - but they hadn't told me. So after I figured that out on my own (and GUESSED what my new user id was!) I uploaded the new material. An hour later I went to check it and the website was now password protected!!! I protested and an hour later it was GONE with only a placeholder left! Here I am several hours later and they have finally gotten the website up again, telling me that it is working "absolutely fine." Great. Only problem is, I've had a whole bunch of similar problems for the past few months, and never a word of apology. This service absolutely truly sucks! I have literally wasted a minimum of six hours in the last two days on this ridiculous company. |
| Submitted By : |
tmh |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
24.84.127.195 |
| Add new response or edit existing response |
| Date Submitted : |
September 12th, 2005 |
| Length of time hosted by this company : |
6 - 12 months |
| Overall Rating : |
2 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
2 out of 5 |
| Pricing : |
2 out of 5 |
| Verdict : |
Our websites with this server have been up and down for months.
Sometimes it says we don't have permission to go to the site, sometimes things are missing or gone completely and only a placeholder is left there.
These are business sites and lost web time is lost revenue. That doesn't seem to mean much to them. When I complained to the sales department, not support, one site suddenly reappeared and they said they didn't need to give me a refund for the service on that because it was "there". It wasn't "there" an hour earlier, and many of the elements were still missing. However, I can't fix it either because I can't get into the site with either FTP OR Front Page.
It's weird because this site was great for the first few months and then about two months ago it all fell apart, and I've had problem after problem with three separate websites on their server.
Either I'm incredibly unlucky or they're doing this to a whole bunch of people. |
| Submitted By : |
uno77 |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
24.84.127.195 |
| Add new response or edit existing response |
| Date Submitted : |
September 11th, 2005 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
2 out of 5 |
| Reliability : |
2 out of 5 |
| Support : |
2 out of 5 |
| Pricing : |
1 out of 5 |
| Verdict : |
I signed up with mysitespace.com for a web site that my online gaming clan needed. I write a lot of software for the game, so I also used the domain for gamers to download my stuff.
At first everything went great, so I signed up for my business domain as well.
About 30 days ago they dropped both of my domains. I had customers who had purchased software from my business site contact me to let me know that the download links they received after payment did not work.
I contacted MSS, and they fixed the problem within an hour.
Since then, both sites have gone down more than five times within the last thirty days. If I didn't contact them to let them know, they would never have figured out that my domains were down.
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