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Date Submitted :
June 20th, 2008
Length of time hosted by this company :
More than 3 years
Overall Rating :
5 out of 5
Reliability :
5 out of 5
Support :
5 out of 5
Pricing :
5 out of 5
Verdict :
I have easily had about 10-15 domains hosted with Netrillium at different (or the same) times in the past 5 years. It might have even been longer, but it's hard to keep track after 3 years. I have had shared and reseller plans, all of which functioned exactly how they advertised (perfect!). Not only that, but their support is absolutely amazing! It wasn't this great 5 years ago, but since they switched the way they do support, you can get a response (when selecting the lowest priority) usually within the half an hour. They are very willing to come up with well-priced custom plans, and I have yet to experience any problems with them. I even, at one point, had about 5 domains hosted with them without problems on any. My brother has also been hosted by them and had perfect service as well. I recommend them to absolutely everyone. Now, I have been hosted by other big name companies as well, and none of them were as reliable as Netrillium.
AWFUL AWFUL AWFUL customer service! Tickets will go for DAYS unanswered, they do not send out reminder emails to renew your domain, and when I try logging into the helpdesk with the information they emailed to me it says I'm not even in the system. A huuuge fatty F for customer service, they are so not even worth it, there are so many other great hosts out there and they are not worth your time or money! If you plan on never having any issues to need to contact customer support, then go ahead... but if you like "24/7/365" customer support as they CLAIM to have, then they are not the company for you.
I'd been with Netrillium since 2006 and they started off wonderful. I'd have a problem, submit a ticket, get quick service and all was well. Then a month ago (April 30, 2008) my domain went down. I submitted a ticket, they said it was a server transfer and then all would be well...that is, 24 hours after I sent the ticket. I then checked the site and it was still down. Another ticket submitted. I got a faster reply saying it was either an insecure script or someone had guessed my password and had phishing pages in my site. I asked them to bring my site up so I could fix this. Three days later they sent a reply, gave me fifteen minutes to respond, then brought my server down again. I emailed them, rather outraged, that it took them three days to reply and I was given fifteen minutes without them even setting up a time? I was ignored. I then decided to change servers to Holdfire, who's been extremely helpful in this mess! Over the course of weeks, I sent more and more tickets, each time with a more terse and unhelpful response. Half of the things I complained about (like having to open so many tickets as I was not able to view my other ones) were ignored. Then, the 18th of May, 2008, they tell me they're going to cancel my account and I need to make other provisions for my site. I was stunned! I've been trying to get away from them for over two weeks and they're canceling my account?! They deleted my files, changed the WHOIS and gave me a false EPP code. eNom won't help me, ICANN won't help me and the BBB won't help me. STAY AWAY FROM THIS HOSTING COMPANY!!
Another former Pinch Penny customer here. I have witnessed this company at its best and at its worst. Netrillium is alright to me. I have had several domains hosted at Netrillium since they bought Pinch Penny. Sure, there were times of complaint and also times I was really happy with it. Truth is, I don't think I have had any major problems here since I've been hosted at Netrillium. I have never been completely infuriated or frustrated with like I have in the past with other hosts. Uptime is great. So is the support. I receive my emails on time. My site works the way I want it. And today I have realized that I don't think I could trust other hosts despite their enormous space/bandwidth offer. There were several bad webhosting experiences in the past that I can't bring myself to begin (read: MXHUB, A-plus, and, *gasp* Dreamhost). I guess am here to stay and I would like the give the credit that they deserve. Netrillium is a reliable host.I know I definitely could see myself here the next couple of years down the road.
Okay, I was with pinchpenny when they closed down/Netrillium bought them out/whatever. I was one of the lucky few who didn't lose my data and since they offered me six months or a year of free hosting, I decided to stick it out. That was with my first domain name, and everything was fine until it came time to renew my domain. They told me it was no longer possible to access the domain because Pinchpenny now owned/controlled it or something to those lines. This was a few years ago. Whatever, I wasn't that upset, so I sucked it up and picked a different name.
A few times, I had trouble with support. They are incredibly slow and when they do deign to respond to customer complaints or inquiries that are not related to buying their shoddy product, the support is occasionally rude. I have gotten into tiffs with a few staff members, but I don't think I was wrong in getting angry that it was taking so long to resolve simple issues.
Lastly, I have been billed monthly for $.87 or some such amount for quite some time. This comes out of my debit account, and I have bank statements to prove it. I let my domain registration sit for a little while because I didn't have the money in my checking account to renew it and I didn't want to put anything on my new credit card just yet. It was a month, maybe two, but whatever--not really that important. A week or two ago, I paid for the registration and went to check on the hosting and found it wasn't there. I assumed they had just shut it down and deleted it, which was fine by me because I hadn't paid it and it was certainly their right. So I emailed the support and asked if my stuff was still available or not and if so, how I could get my hosting back.
The response I got was that it would cost me something like $180 to renew my domain/get my stuff back/something. Whatever, not important--my brain shut down after reading $180. No way was I paying that much for their hosting after such a long time being halfway disappointed with them! So I responded again and asked if they could instead just refund my card, and whoever responded did so extremely rudely and completely unprofessionally.
I would never recommend this hosting service to anyone else! Stay away. As it is, I'm waiting to hear back from them or my credit card about the domain registration fee, which should have been refunded but wasn't! These people screw you out of money.
I would recommend Netrillium to anyone. They helped me get my business website up, even helped me with all of my e-mail setup and questions. Support is friendly and reliable. Great service. Many thanks!!
I have had the same experience as a lot of other people had with Netrillium, apparently.
Back a few years ago, when they were a much smaller host, I would have recommended them to anyone who needed a small website. They were excellent.
They have deteriorated as their prices have dropped and host base has expanded. They are not worthless, but I would only buy hosting from them if you're interested in their tiniest plan ($3/mo. as of Dec. 2007) and you only need adequate performance from your host and website.
If you can afford to spend a few dollars more a month, do so and go elsewhere. There are other hosts out there who are as attentive and reliable as they used to be...
I have used Netrillium for a long time now. Their prices are reasonable. I've been with other hosts before that offer too much for too little and are always down or causing problems.
Netrillium support has ALWAYS been helpful. When I send in a ticket it's responded within a few hours and sometimes MINUTES.
Never experienced problems, my fanlistings are always up and I think they are great.
Netrillium used to be a decent host, until recently.
I used them for about a year and hardly ever had downtime. The prices were ridiculously low, and the customer service was decent. I eventually stopped using my site, cancelled the hosting, and let the domain expire.
Recently I decided I wanted a new site, so I immediately went and bought 6 months of hosting and a new domain from Netrillium. However, this time, they took about a week to activate it rather than a day.
I sent one e-mail asking them why my account had not been activated, and then another a few days later asking them to cancel the account and give me a refund.
It wasn't until today that I got an email saying that the account was activated. They completely ignored my other email about cancelling the hosting, but that was okay since I had my site and was excited enough about that.
However, within the first 20 minutes that I started working on it, the server went down and I haven't been able to connect since.
Don't use this host. They're going waaaay downhill.
I was originally hosted by Pinchpenny, but then Netrillium bought it out and they extended my hosting for half a year for free and let me renew at the same price. Of course, the first time renewing, they overcharged me and I had to remind them of their promise to me and other Pinchpenny customers. They fixed it, and all was fine for a while. I had plenty of difficulties at first, but support was decent and it wasn't anything major. But this year, support went down the drain, and when I decided to renew an old domain name I had with Pinchpenny, they didn't even ask for an authorization code until I emailed them asking why they didn't activate it yet. And of course, they never kept any of pinchpenny's files; if they would have told me back when I had access to my domain information (including the stupid authorization code), I would have made an effort to remember it, but I just assumed they'd have it all handy. I know, I should never assume, but they'd been so great for a while, and they always gave me my password when I forgot it, so I figured I was fine. Anyhow, I shrugged it off that time cause it wasn't all that important. Well, then my main domain name expired, and they never told me (and they had gotten into the habit of automatically renewing my things, so I thought they'd automatically renew that too), so I tried to renew that and even emailed them ahead of time to tell them that I don't quite remember what it was but I gave them two of my old passwords that it might have been, and they didn't even read it. They emailed me a week and a half later telling me I need an authorization code. Thanks, didn't know that... So I replied a week ago, and they still haven't responded, and my domain name is still not active.
So if you're looking for a host that you don't need to contact a lot, Netrillium is perfect. Great prices (although not as good as Pinchpenny was), rarely any downtime (compared to pinchpenny), and they let you host multiple domains by default. If they just worked on customer support and actually kept their customers' information, they'd be perfect.
One of my websites has been hosted by Netrillium since July 2005 and I recenlty added another. I have had no technical problems, their technical end is very reliable. I did have a billing problem once, which was eventually resolved to my satisfaction.
Comment on the other reviews here: Reading them by themselves, pretending I know nothing about Netrillium, some of them are ridiculous. Extortion ??? It is absurd.
I've only ever used Netrillium for my domain name because their the cheapest. In the past they have been pretty good and my domain was working within 24 hours of renewing it, this time round it's taken forever. I paid 4 days ago and still no domain name, I've even already been charged the payment.
Definitely transferring my domain somewhere else next time, probably somewhere like hostmysite.com who I have other domains with, their very friendly when I went to renew a domain and made it very easy for me. I'd rather just pay that little bit more than put up with them.
I have used netrillium for MANY years and they used to be really good. Lately, they have gone to the dumps and i will NEVER refer anyone to them again. It took me over a WEEK to get my information for the latest domain i purchased, after many days of emails, support tickets, even phone calls to ermina (the owner, which were left unanswered or pick up/hang up). I wouldn't even rate their customer service a 1. Someone notified me on Friday that my domain was "suspended" so i contacted them and they told me because my bill hadn't been paid (i owed $30.00).. That is 5 months worth of bill. Yet I have paypal invoices from all the way back in january that say i paid every month. I showed them invoices and still (6th day, that i KNOW of), my site is suspended. I have left them many messages and they just dont care.. DO NOT USE NETRILLIUM!
I had a reseller account with Netrillium for almost 5 years. The servers were basically reliable as far as up-time goes. But their support in the last few years has gotten terrible. I have a number of site which use PHP scripts to send email when a form is filled out (for reservations, requests for info). This email was non-functioning for over 2 months, despite numerous trouble tickets and attempts to contact Netrillium. They do not provide a phone number and I can see by the names of the people that respond that they have a very small staff. They also do not provide reminders when domains are ready to expire and sometimes their ordering pages didn't work. I would get very nervous about my domains not being renewed correctly.
I have now moved all my sites to Hostgator. They have a support line and real people. THey offered a domain reseller with Enom, so now I can manage all my domains and ALL are set to automatically renew.
I am very mad at Netrillium. I didn't pay my bill on time and it was suspended. I made the payment and they told me I was a payment behind. I think this is true so I made a second payment. It has been 16 days with one response from them and my site is still suspended. I can't get ahold of anyone at Nettrillium. I have never really had a problem until now. I am very upset and hurt. I can't get to my files I don't know what to do because they won't write me back. 4 years of service and this is how I am treated
I was with Netrillium for a very long time. I first was with Cyber Pixels, then transferred to Digital Riot which got bought out by Netrillium. I stayed with them because I never had a problem. Suddenly though I wasn't able to log in to pay my bill, I got charged 2 times for my hosting. They renewed my domain for me automatically and then poof. I lost it all. I wasn't notified this year that my domain was expiring, or that they were billing me for hosting. I got billed for hosting, my domain was renewed (but not for me, oh no, it gets better). My domain was sold to some other company and they had the gall to tell me that if I just logged into the IP address for my domain I could get my files. Not true, my friends. I lost everything I had spent 2+ years creating. Links, photos, stories, etc. I would not recommend this company AT ALL. I am, however, back at Cyberpixels and have so far not had any problems. It's just nice to know that my domain is gone and its registered to someone else in their company. Not really. Don't use them.
Horrible. Worst host I've ever been involved with. I've used various other hosts, such as IXWebHosting and PowWeb, both of which are amazing and I would recommend to anyone to do business with. However, Netrillium is bad. Very Bad. Random SQL errors all the time, sloooooow page loads (not because of the website, but because of the server), horrible and slow support, you get very little for the price, and webmail doesn't work. It does implement AWSTATS though, which lots of hosts don't use, so that is probably the only pro, drowning in a sea of cons.
Save yourself the painful headaches and broken keyboards and office equipment... Pick a different host! (I love IXWEBHOSTING, so I recommend them...)
I transfered a domain for $8.50, then they didnt tell me whether it was transfered or not, i had to initiate and ASKKKKK. she said they couldnt transfer it cos my domain needs authorization key or something. now i said to discontinue the transfer and refund my money. she said it was refunded but i got billed FOUR times! totalling $34.00! my credit card statement read:
I was hosted with Netrillium for a while directly after it changed over from Digital Riot (which a friend of mine owned). At the time I was getting the service for a discounted price and didn't have any downtime.
I had a very active message board and it was causing the server to go very slow. I decided at that point to buy my own server. I assume once I left the server issues resolved.
I had no problem with their customer service nor their pricing, but the websites I hosted under them simply did not perform well.
Very often were their datacenters interrupted, so my website wouldn't perform properly, or the website was down, or some permissions get screwed up - all of its own volition.
I would not recommend Netrillium hosting services.
At first, I loved Netrillium. The uptime was excellent, I thought I had an excellent plan, and the support was A+. Soon, though, the quality of the service just got worse and worse. One day I noticed my sites started displaying PHP errors that were scattered and would clear up or repeat upon refresh. It was never a matter of if there was an error, just where the error was because when one would clear up when I refreshed, another new one would pop up. I emailed support over and over again to tell them about these errors. Sometimes I got no reply. Sometimes I got a reply that they were looking into it. One time they told me they had cleared some server and it should be fixed... which it was... for about a week. I got so fed up with the errors that they never seemed to fix or could tell me anything about that I moved. I did this about five months ago and I have no regrets.
At first they were the best, A+ response times and were awesome when it came to helping out a "newbie". Lately though, they have been a real pain to deal with. My domain expired, so I renewed. For some reason it wasn't coming back. So I sent in a help ticket and I got this response : "Did you renew? Go here --- to renew." so I responded that I had and I had proof; email confirmation and the whole bit that I paid.
No response no response nothing. I emailed directly and got this response : "Please forward your confirmation email. Thank you."
I did and again - nothing, nothing , no response, waiting waiting...
Long story short, I ended up showing everything to my lawyer. He wanted to call (there is a number if you WHOIS). I emailed explaining I was fustrated and angry - "One of three things will happen - My domain comes back, I sent proof I paid and or I get an explination why nothing has happened, or my lawyer will be calling..."
Two hours later I got a response - "The DNS wasn't propagating... I don't understand why you didn't recieve any of out reponses..."
ResponseS, as in plural as if they were trying to get in touch w/ me. It took threatening w/ my lawyer to get a simple "The DNS wasn't propagating..."!
I will never recommend Netrillium to anyone. This company is bad. They might have a flashy layout from monstertemplates.com, but that doesn't hide the fact that they don't care about their customers. I've heard stories of support tickets going a week without a response, rudeness, double-billing, and even extortion. My advice is to stay away. They're just out to rip people off.
I had a reseller with Netrillium for almost a year. In the beginning I didn't really have many problems. Initial domain registration and account setup after immediate payment was slow, due to the fact that you have to wait for them to recieve an email of the order for them to set up the account and register the domain through another registrar. It was only about 7 months ago that I began experiencing a hell of a lot of downtime. The server would be down about 2 or 3 times during a week on average. The downtime would typically last a few hours, but there was one occasion that the server was down for almost an entire week. I've submitted tickets on various occasions and the responses have been rushed, vague, and on the odd occasion rather rude. They like to blame the customer a lot. I've been told stories like 'it's on a bad rack' and 'we can't see any problems, it must be something at your end'. I'd know if it were something at my end. They clearly need to take more responsibility and learn how to run a business properly, ditch the teenage-angst style attitudes, and find a real data center that don't use servers powered by a pentium 286 and a rusty windmill in a potato field.
I moved to Netrillium after being with another hosting company a few years ago. The pricing was perfect for how much space I wanted, not to mention they were very flexible with their payments. I've neevr had a problem with them, and whenever I have an issue with my site their customer service was quick reacting. A few times they were responding quicker than I can reply! I upgraded to a reseller account, and I now only use Netrillim for all my domain registration and hosting. I doubt I'll ever switch hosts.
I have had some real problems over the past couple of years with a certain
hosting company called NETRILLIUM
I was done wrong by this company and have since stopped using them. I was told my domain name was in remission or something because it was not renewed during the first two months of it being not renewed. The thing is i was consistantly asking Netrillium
How i could rectify the problem and renew the domain. I did not want to loose the domain it was only 8 dollars to renew it.. but time passes and my site has been down since jan 2006 i paid for the hosting cost of 60 dollars and never was able to pay the 8 dollars for the domain renewal. I have not been able to access my files and have been told tha I must pay 250.oo dollars to reclaim the domain name rights.
If you are looking for a host or a place to purchase a domain name DO NOT USE NETRILLIUM
and i urge you if your using them now to leave the company.
I have moved to blue host and have a new domain name
crispinwebb.org
Please do not waste your time with this hosting company. They are everything the other reviewers have said they are: rude, dishonest and running a shoddy company.
I run a small business and was trying to organise sponsorship for a tour and lost out on assistance from at least one person as they said I lost some "credibility" because my website wasn't there when they went to look at it.
I just cannot afford to have this happening again. I am currently with them and am about to change over. As it is, right at this moment my email is not working and it took about 10 emails to them to get my domain working again.
I have just signed up with http://www.frozenwebhost.com, they look pretty good and actually have a phone number and support.
I was hosted with Netrillium for 2 years, and until maybe halfway through the second year, they were fine. However, I suddenly began experiencing a lot of downtime and unreasonable difficulties submitting HelpDesk tickets. Sometimes, their entire HelpDesk area would be unavailable. In the end, what really made me decide to leave was the excessive downtime and the poor quality of the service. I don't recommend Netrillium to anyone who wants hosting without a headache.
At first they were just okay, but now they are absolutely horrible. They fail to communicate ANYTHING with the customer. I have asked them over and over again whenever I find a significant downtime that affects multiple users and get a canned response 2 days later that they are working on it, PLEASE post a notice about it so needless tickets are generated and that people feel that they are on top of maintaining the servers. They have failed over and over again to relay the simplest information. Instead, they pretend that there is no problem and blame it on user connectivity. Well, when 20 different people across the country on all types of internet connections can't load the page, it isn't an end user network problem! They never take ownership! I am a reseller, so it is really hard to convince people to host with me when my own site is down for several days!!! It has gotten to the point where I submit and urgent ticket where all of my sites and my reseller sites are down and they don't even respond for 3 or 4 days!!!
I absolutely recommend that you stay away from this company. The support is nice enough, but they do not take customer needs into consideration, nor do they thoroughly read a ticket. Instead they click on canned responses. I am backing up my data and as soon as I find a good replacement, I am GONE!!!
Ermina has been 100% on the ball and supportive from the very beginning. I miss the old days when I could go straight to Ermina with a problem and it was fixed within two or three hours, but customer service is still grade A. The plans are affordable and have great space. I absolutely love Netrillium.
i agree with everything sam said... i have been with this hosting company for almost three years. at first, i experienced very little downtime. if ever i needed customer support, i would fill out a helpdesk ticket and would receive a response and/or resolution within an hour, at most. since then, the reliability ot the servers have gone beyond ridiculous. my domains have been down for FIVE DAYS. there are no server news on their site. their helpdesk site has been down, and it is impossible to get any support. the only way to contact them is via email and i still haven't heard anything back. i am very disappointed with their service.
It's been about a week since I switched to Netrillium, and I've submitted 4 questions which were answered in a timely manner. I haven't noticed any downtime, either. So far so good. :)
I started with Netrillium years ago and I was really happy for a long time. Lately, though, they have gone down hill. From lack of support and communication with clients to massive downtimes, it's a nightmare to deal with. I experience downtime at least three times a week. My email has been down for weeks at a time. And now this IP change is making a total mess of everything.
The cost is nice, but pay a little more and get hosting from a group that has a larger and more responsive staff.
Like someone previously said, the people at Netrillium are nice but that doesn't make up for slow response time to help tickets. I checked the availability of a domain name on their site, paid for it and all and kept wondering after 3 days why my domain wasn't registered. Come to find out the domain had been taken and we're still trying to work through that. The response time is horrible. I understand they are busy and probably have other things going on but they should've thought about that before starting the company. I didn't have problems with them last year like this. I get more help from regular users like me on the damn forums than from the people that should know more. They need to get their shit right. The only reason why I went back to them was because of their price but if I have to go through all the bull crap I don't mind spending more money on another host. They suck..please don't use them or you'll be on this site complaining also.
I was the first host I have ever used, and my first domain. I bought it from a reseller that is also a customer support with them, or something.
The cheap prices are the only thing I actually bought this service for. I get complaints almost everyday from visitors asking why my site is down so much, and why it loads so slow. Sometimes my site will go down for a day without any prior warning, nor any explanation.
I'm not sure if this is the problem of my reseller host or Netrillium itself. I don't even have a support ticket "log in" thing, so I have to email my reseller everytime I have a problem, and then my questions aren't ever really answered. They just say nothing is their fault and always tell me it's something I did, and when I asked about the downtime, they ignored me completely.
I am very sorry to have chosen them for their cheap price. But you get what you pay for.
Beware the hype. This webhost is rotten to the core. It is run by people who are, I must admit, probably very nice people. However, when something goes wrong, they claim it is not their fault, nor their responsibility to get things fixed and going again. Consequently, there are long stretches of downtime with precious little explanation or effort expended to fix the problem. Incidentally, the downtime tends to be only on some of their servers, so it's just luck of the draw which one you get. Beware this host; spend the extra couple bucks it takes to get a more competent host.
Netrillium took over my domain's old company, pinchpenny.org. I was skeptical about renewing my domain name, given this information, but proceeded to do so anyway. It's been 2 and a half weeks and I have yet to see any proof of my domain. I have been in close contact with 3 companies (registrar, netrillium and paypal) of which only the registrar and netrillium are having me dance in circles.
I am being told by my registrar directi.com, that the account netrillium used to renew my domain, the one they took over from pinchpenny.com, doesn't have enough funds, when I paid netrillium the full amount. Erminia claims to not know what is going on and has failed to keep me updated on the status of the issue. At one point, I had to send an email everyday for a week and never got a response. Customer support is lacking. I would recommend users to go to totalchoicehosting instead. It's slightly pricier, but at least problems like these are solved quickly and efficiently.
A year or so back I had a reseller from this place.... price was good, support was lacking. I changed hosts, and most recently I purchased a domain name that came with hosting at netrillium for a flat price. (BIG MISTAKE) I'm running into the same problems........ 7-8 hours of downtime at least once a week, and slow 20 year olds offering customer support. I do not recommend netrillium if you want your site to have alot of uptime.
I've had numerous downtime instances where their support denies that there was downtime at all. Other times I get a lame excuse weeks after the problem has been resolved.
Getting support is difficult. NO PHONE SUPPORT. Must login to submit a help desk ticket, but the login doesn't work half of the time so you can't get help. Instant messaging support is also provided, which makes me believe that these are kids or very young people.
Nice when I made the purchase, but not very nice anymore.
Recently my domain email and website stopped working. I haven't been able to get any help. WHOIS doesn't show my contact information anymore.
I would not recommend Netrillium to anyone. Yes, the price is okay but you get what you pay for. They are nice until there is a problem and their service is horrible. Pay the extra dollar for another host, its well worth it.
I've been using Netrillium.net for about 9 months and there has been some downtime, but not too much to be noticed and it never usually lasts long.
As for customer service, I have had problems with the helpdesk (mainly because I got the domain from someone else and I was unclear about the sign-in information). I did submit a query but I did not follow up on it and I've tried to sign into the helpdesk without any luck.
The plans are definitely great for the price and what they offer. I recently noticed that my space and bandwidth limit was increased to "Unlimited" so that is a definite plus, not worrying about going over.
I have received some people saying that they cannot view the images that I host on my site that uses Netrillium and its been more than just one person, so I'm not sure if it was the host or something else.
All in all though, I think its a good company to use and I've heard many other good reviews about it when I was surfing around web hosting forums of various boards; its a good one to try :)
Prices are very good, customer support is on and off (half the time their ticket area is down or you cannot get it to work). They are nice people, never nasty but they're constantly having problems with their servers, up down up down up down. If you wanna move your domain name, you have to put in a ticket to have the dang thing unlocked, and there is NO email letting you know when it expires. If it expires, your up creek until Enom decides to let the domain go so you can re-purchase it. I do not recommend this host to anyone. Even though they are nice people, their servers are cheap and not dependable.
