There are 5 hosting user reviews for
Network Solutions
Average Jury Ratings & Reviews of
Network Solutions
3.0/5
2.4/5
2.2/5
1.8/5
Reliability
Support
Pricing
Overall
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Date Submitted :
February 8th, 2011
Length of time hosted by this company :
More than 3 years
Overall Rating :
1 out of 5
Reliability :
2 out of 5
Support :
3 out of 5
Pricing :
4 out of 5
Verdict :
Well, Network Solutions has really let me down. We are a electronics manufacturing company and thought that since NS had hosted our site and domain fort the past 5 years that we would go with a complete hosting package. We live on E-Mail from our clients and our vendors when we don’t get an e-mail someone sends that means money lost. NS instituted Cloudmark SPAM filter and rather than moving SUSPECTED SPAM into a SPAM folder they just delete it with no notification to anyone. Our customers are starting to get very upset with us for not responding to their E-Mails. I have called repeatedly but there is no opt out from their filtering. Not business friendly.
What do you say about a hosting company that gets hacked? All web sites hosted on Network Solutions had to be reloaded (took me 3 times to get them to take my uploads) They changed all of my FTP passwords and would not let me change them back (can not use any of the last 6 passwords used so just change them 6 times then set them to the original password they need to be).
Bottom line is they are costing my company money so I will, at a minimum, move our e-mail to another host.
This company is a political nightmare. Many layers to work thru if you have a problem and slow slow slow to resolve any problems. My site was down nearly a week when they reported to me that I had violated an acceptable use policy. Took nearly 3 days to tell me what the violation really was and 3 phone calls and 3 emails along the way. Took a total of 6 days to get me back on line after having to fax a "I promise not to do it again" letter to the company. Never was it proven that I was the problem or if our domain was spoofed to create the spam mail claimed to be the overall issue. Avoid these corporate bloat bags, go with a smaller company that can give you personal service.
Okay,
I am TOTALLY DISAPPOINTED WITH NETWORK SOLUTIONS!!! DO NOT---I REPEAT--DO NOT UTILIZE THEIR SERVICE!! I purchased the Standard Package and no sooner than I did this about two months later my father had a stroke which took all of my focus off of my website/business and directed it toward my father and his health. Needless to say, I took the first flight out to be with and assist my father in his recovery process. Anyone who has ever dealt with illness and possible death of someone in your family can attest to the mental drain and strain it puts on you and your family. Well, I am happy to say that my father is doing much better. However, upon my return home, I got in contact with Network Solutions to find out if they could extend the length of my contract because of what happened and they emphatically told me NO they could not extend my contract. I TRULY FIND THIS TO BE HEARTLESS!!! I PAID THEM APPROXIMATELY $160.00 FOR NOTHING---THEY TOOK MY MONEY AND BASICALLY SAID, "WE DON'T CARE ABOUT WHAT HAPPENED TO YOU...TOO BAD...THIS IS NOT OUR PROBLEM." I BELIEVE BEFORE BUSINESS, IN JUST PLAIN OLD HUMAN KINDNESS AND FAIRNESS. I DID NOT EVEN HAVE A CHANCE TO BUILD MY WEBSITE. NOW HONESTLY, DO YOU THINK I WOULD PURPOSELY PURCHASE A WEBSITE AND NOT PUT IT TO GOOD USE IF I DIDN'T HAVE GOOD CAUSE NOT TO?!
NETWORK SOLUTIONS----YOU STINK---WHAT A KIND SUPPORTIVE GROUP OF HUMAN BEINGS YOU ARE---NOT!!! YOU SHOULD REALLY TAKE NOTES AND LEARN FROM THE MASTER OF CUSTOMER SERVICE....STARBUCKS!!! LEARN!!!
I think that Network Solutions is the gold standard for customer service. Far and away more responsive, friendly, knowledgable, and polite than others.
Network Solutions is expensive, and I'm totally willing to pay a premium for good customer support.
They should stick with domain registrations and leave the hosting to others. Their customer service is practically non existant. They could not answer simple questions such as path locations without going on to the next level of support and it took DAYS to hear from the higher level. Their knowledge base links produce one error page after another and if you do finally view pages they have conflicting information on them depending what item you clicked. Their knowledge base articles state to go to the developer for help with one of heir online scripts and the developer's help files do not relate to their hacked version of the script. Truly a hairpulling experience just to get a few simple scripts running.
