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Average Jury Ratings & Reviews of
Site5 |
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Reliability
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Below are some verdicts that users of our site have
given to
Site5 . If you would like to submit your verdict about
Site5 please use our submit page to review
Site5. |
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| Date Submitted : |
July 3rd, 2008 |
| Length of time hosted by this company : |
More than 3 years |
| Overall Rating : |
2 out of 5 |
| Reliability : |
3 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
I've been with Site5.com for eight years, and used to be extremely happy (fast tech support response, high reliability, attentive owners). For the last three years, however, it's been going downhill, especially since it was moved to/sold to/bought by to ThePlanet. Tech support response times that used to be in minutes is now in the high hours, and even into days, before I get anything back. They have a "General Feedback, Comments, and Suggestions" forum where we can offer opinions on their hosting, but only the poster and Site5 can read it so you can't see other people's complaints.
In November of 2006 my SSH access stopped working. I spend thirty hours trying to get some response from tech support: no dice. Finally I emailed every person on the management team with my problem, and the issue was quickly resolved. They said they were hiring new tech support people to reduce wait times, but thirty hours is absurd.
22 hours ago I got a notice from them that one of my accounts has too many files, and unless it is fixed within 72 hours it would be suspended. I immediately tried to logon and investigate, but the account is already suspended and the website is down, which means I can't do anything to address their concerns. Repeated queries to their tech support (they do email and web tickets, but no phone tech support) have been ignored. I tried the tech support chat link, but nobody answers. There are now only three people on the Management Team list (none of the original owners); trying them has gotten me nowhwere.
So, I've got no access, no response, no sign that there's anybody home, and no certainty of a solution. Looks like it's time to jump ship. |
| Submitted By : |
Daniel |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
66.30.251.99 |
| Add new response or edit existing response |
| Date Submitted : |
May 29th, 2008 |
| Length of time hosted by this company : |
6 - 12 months |
| Overall Rating : |
2 out of 5 |
| Reliability : |
2 out of 5 |
| Support : |
2 out of 5 |
| Pricing : |
4 out of 5 |
| Verdict : |
Support is growing progressively worse. Multiple server outages every day. Email down at least twice each month. My suggestion - Find another host. |
| Submitted By : |
wpites |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
66.101.59.62 |
| Add new response or edit existing response |
| Date Submitted : |
April 19th, 2008 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
4 out of 5 |
| Pricing : |
3 out of 5 |
| Verdict : |
All of my sites hosted on this server are down lately at least a couple times a week. These guys are turning into an unrelaiable web host. |
| Submitted By : |
Julianna |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
207.5.237.79 |
| Add new response or edit existing response |
| Date Submitted : |
April 3rd, 2008 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
5 out of 5 |
| Reliability : |
5 out of 5 |
| Support : |
5 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
Yesterday was my 1st year anniversary of hosting with Site5, it was certainly a happy one. After a bumpy ride with some other hosts I was referred to Site5 by a friend. So far my experience with Site5 has been excellent and beyond my expectations.
Site5's support staff is extremely helpful and I have not experienced any noticeable downtime in the past year. |
| Submitted By : |
justrenewed |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
203.161.100.151 |
| Add new response or edit existing response |
| Date Submitted : |
December 3rd, 2007 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
4 out of 5 |
| Reliability : |
4 out of 5 |
| Support : |
4 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
In all fairness, I must say that lately I have been happy with the service of Site5, so I am reconsidering my previous post. (Unfortunately, the only time people post is when they have a complaint.) I was unhappy at the time. Eventually, the problem was resolved, and my experience with site5 hosting has been good ever since. |
| Submitted By : |
Davide Andrea |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
207.189.193.143 |
| Add new response or edit existing response |
| Date Submitted : |
November 29th, 2007 |
| Length of time hosted by this company : |
1 - 6 months |
| Overall Rating : |
3 out of 5 |
| Reliability : |
5 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
4 out of 5 |
| Verdict : |
I have 5 sites being hosted with site 5 using there domain pointer feature. First I wold like to say that their uptime has been really good for me.
Their customer service is some of the worst I have ever seen. I have been hosting a couple Ruby on Rails apps with them and there have been multiple issues in which I have needed support (20plus). Their response time to my questions is at the very soonest 12 hours and usually around 16 - 24 hours. When they do respond, it is usually with another question of insufficient response. So, it going back and forth with them at that rate takes forever to resolve an issue.
If your site goes down with something more than just the norm, I would expect at least 2 days before it gets fixed and a week is what I'm used to.
So overall, the hosting has been good, the customer service horrible. It's up to you weather you want to host with them or not, but you better be patient if you do. |
| Submitted By : |
James |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
74.136.153.144 |
| Add new response or edit existing response |
| Date Submitted : |
November 5th, 2007 |
| Length of time hosted by this company : |
More than 3 years |
| Overall Rating : |
3 out of 5 |
| Reliability : |
2 out of 5 |
| Support : |
3 out of 5 |
| Pricing : |
4 out of 5 |
| Verdict : |
I own a small vBulletin forum dedicated to my town. Averages about 100 posts a day. The site just celebrated its third anniversary and I have been with Site5 since the beginning. One of the reasons I picked them was they run their own support forum on vB.
Site5 is killing me. As my site grew, I learned that you cannot run a vB forum on the resources they allot, notwithstanding I told their salespeople what I needed hosted. I'm constantly apologizing to my members about the database errors they receive, which are generated by exceeding the 15-connection MySQL limit. The site has been down for hours today because the server (Metis) is flat on its a$$.
It goes without saying that I cannot afford a dedicated server for my hobby, which generates no revenue. I don't think I should need to, either.
If I needed a cheap webhost for a small site then I might recommend Site5. Unfortunately, since you never can tell what your needs will be, I'd stay away.
Probably heading to HostGator or ASO by the weekend. |
| Submitted By : |
Mike |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
24.89.135.98 |
| Add new response or edit existing response |
| Date Submitted : |
October 20th, 2007 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
3 out of 5 |
| Reliability : |
2 out of 5 |
| Support : |
3 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
I moved all my sites to Site5: great pricing, friendly user interface, excellent support and decent uptime. Now, the uptime has gone down the tubes (down for hour at a time, every few months) and support is pretty much gone. Today my main sites have been down, and, after 12 hours, I still can't get anyone to respond (no phone support).
D'de |
| Submitted By : |
Davide Andrea |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
207.189.196.107 |
| Add new response or edit existing response |
| Date Submitted : |
July 14th, 2007 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
5 out of 5 |
| Reliability : |
5 out of 5 |
| Support : |
4 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
I have been with Site5 hosting for about 3 years now, on one of the old plans (Horsepower I believe) with 3Gb space and seemingly unlimited bandwidth. I host two large-ish websites (one of which receives thousands of unique hits a day) and several subdomains.
Despite being dugg on a couple of occasions and being featured in several high-traffic CSS design galleries, I've experienced maybe a couple of hours downtime tops - and that was through at least one server move and several upgrades. For 3 years, that's an impeccable uptime record in my opinion. I see hosts who have that each week.
I've never had a problem with billing and my account gets renewed yearly without problem or additional charges.
Support is usually great, my only complain being that the original average support response time of 14 minutes is now more like 3-4 hours. This is to be expected with the kind of growth they've experienced, however.
Site5 are a good host, and I've recommended them to several people who now also use them and are impressed with their uptime and website speeds. I had no hesitation in recommending Site5 to my boss for one of our clients through work. Will continue to use Site5 for as long as physically possible. |
| Submitted By : |
Jem |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
88.110.192.39 |
| Add new response or edit existing response |
| Date Submitted : |
July 13th, 2007 |
| Length of time hosted by this company : |
6 - 12 months |
| Overall Rating : |
3 out of 5 |
| Reliability : |
2 out of 5 |
| Support : |
4 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
Overall summary:
An outstanding set of features for a very low price. Good support and user forum. Not recommended for large or mission-critical sites though, due to poor reliability and a limited total number of files that can be hosted.
Features and Value
For $5/month you get more features than most people will ever need - currently 110 gigabytes of disk space, 5 terabits/month of bandwidth, 110 domain pointers and unlimited mail accounts, mySQL databases etc. Admittedly, you have to sign up for 24 months to get that price, but if you leave early they promptly refund the unused portion.
This includes features that are sometimes missing or cost extra at other hosts, such as your own IP address, SSH access, shared SSL, mailman "discussion" mailing lists, Ruby on Rails, anti-virus scanning and a user forum. They also offer more expensive "true multisite" accounts, a bit like reseller accounts with their own control panels. They currently advertise a "free website time machine" call Flashback but I believe it has been withdrawn, so their advertising is not really honest here.
They have their own control panel, but it's just a "skin" over cPanel with all the same features (and a few extra bugs, such as a file manager that added extra characters to the end of files and set incorrect file permissions!). One unusual trick though is that it can access webmail via the usual http or https ports (80 and 443) instead of the strange port cPanel uses (2095), that sometimes gets blocked by corporate firewalls.
Support and Reliability
Their support staff are generally helpful and unusually knowledgeable - probably the best of any hosting company I've experienced so far. Response times are not always quick, especially at weekends, but the overall time to solve a problem is good because they don't waste time asking stupid questions. Their user forum is also very useful, although marred by heavy-handed moderation of anything vaguely critical. The set of icons that can be used to label discussion threads have had all unhappy faces removed - how pathetic! There's an unusually comprehensive wiki-style user manual.
Unfortunately, they're not very good at monitoring and maintaining their servers. Their web site claims "ultra-low number of sites per server", "our customers love the extra speed they get" and "99.9% uptime guaranteed" but my own experience over many months and two different servers was that pages would often load slowly or not at all, and 99.9% uptime was never achieved. This was particularly frustrating when trying to access webmail, which could be impossible to reach for a whole day. They often seemed to be unaware of these problems and it was very hard to get anyone to acknowledge or address them, even when shown evidence from monitoring logs. Ultimately taking care of servers is what webhosting is all about and these problems were one of the main reasons I left.
Site5 don't give you any help when migrating, and in fact I had to raise several tickets to get misconfigurations of my account corrected before everything would work. They don't even help when migrating between two of their own servers - the recommended way is to sign up for a new account, download all your files, upload them to the new server, configure them, change all your nameserver settings, wait for the DNS propagation then terminate the old account when everything is working. It's not difficult but it takes several days, during which your sites are offline for a while. Plus the time for the inevitable tickets to be resolved.
Restrictions
Another reason I left was their "30,000 file" limit. 30,000 may sound like an awful lot of files, but it's surprisingly easy to exceed if you install some standard applications like phpBB or Gallery, each of which can quietly add many thousands of files to your site (even when empty). I only have half a dozen small "community" sites with a couple of forums, one photo gallery and a shopping cart, but I was way over the limit without realising. I was still over the limit even after trimming them down by removing all unused language packs and templates. This limit also means it's effectively impossible to use some of your web space for offsite file storage (e.g. for incremental backups or for accessing files away from home). I've discovered that many cheaper hosting companies have limits like this, possibly because large numbers of files cause backups to fail, and it's definitely a significant "gotcha" to watch out for.
There are other usage restrictions (e.g. a maximum of 15 concurrent MySQL connections, 50 simultaneous Apache connections or 200 mail messages per hour) that could be a problem for popular sites. Don't expect to get dedicated server performance for a fraction of the price!
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| Submitted By : |
philmck |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
82.43.96.2 |
| Add new response or edit existing response |
| Date Submitted : |
April 28th, 2007 |
| Length of time hosted by this company : |
1 - 6 months |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
2 out of 5 |
| Pricing : |
2 out of 5 |
| Verdict : |
Just to let you know Site5 is not getting any better. They've recently announced a deal merging with The Planet in some way, maybe that will help. But the negative comments below are really an eye opener. I signed up with them in December 2006 and only wish I'd seen these before signing a two year contract!
I do think they are trying. Their customer service is responsive, just not helpful. They are also prone to acting without notifying customers of what they have done. They do let customers communicate with one another, but the complaint below that Steven Byrd closes threads and deletes postings is spot on. They don't seem to understand how to treat customers well.
Stay away. |
| Submitted By : |
Eric |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
86.33.232.42 |
| Add new response or edit existing response |
| Date Submitted : |
March 30th, 2007 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
5 out of 5 |
| Reliability : |
5 out of 5 |
| Support : |
5 out of 5 |
| Pricing : |
4 out of 5 |
| Verdict : |
I've been at site5 for more then 2 years and never experienced any major problems.
The helpdesk is great, quick and friendly. Site5 also has a nice messageboard where other people (but also the staff) can help you with minor things. It's a nice feature and I love the whole 'community environment'.
One time there was a hard disk failure and I couldn't upload anything to my site. The helpdesk quickly moved all the sites to another disk and my site was up in no time.
The pricing is great, but only if you pay 6, 12 or 24 months in advance. That's the rason I gave pricing a 4/5.
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| Submitted By : |
moonslasher |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
194.109.244.250 |
| Add new response or edit existing response |
| Date Submitted : |
December 5th, 2006 |
| Length of time hosted by this company : |
6 - 12 months |
| Overall Rating : |
5 out of 5 |
| Reliability : |
5 out of 5 |
| Support : |
5 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
I started to build web sites in 1997. Over the years I have hosted web sites in more than a few web hosting companies. Of all the web hosting companies I have used, Site5 certainly is the best. Another host company that is also good is TotalChoiceHosting. Both Site5 and TCH have very good server and connection speed, and both companies provide excellent customer services. I am a demanding customer and I contacted customer services quite frequently. It is unrealistic to ask for immediate response, but Site5 usually responded to my request within 15 minutes. What make Site5 better than TCH is the price and feature. Site5 provides SSH access which enable you to use SFTP. We all know that FTP is not secure and SFTP is a very secure protocol. This feature along beat out most of the hosting company in the market.
I highly recommend Site5 for anybody who wants a reliable, fast, and secure web hosting provider. If you don't care about the security issue of using FTP, then TCH is a good choice too. |
| Submitted By : |
Daniel |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
156.56.92.231 |
| Add new response or edit existing response |
| Date Submitted : |
November 1st, 2006 |
| Length of time hosted by this company : |
6 - 12 months |
| Overall Rating : |
2 out of 5 |
| Reliability : |
2 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
3 out of 5 |
| Verdict : |
I agree with most of the comments including the down times or slow servers.
Somehow, their support is not fast as we get replies after 10 hours. Most of the times the support people reply to your questions with "questions" to gain time even though your requests are clear. I even got rude answers from some of them (the support person's name is Beau...), fortunately that was during the last month of our subscription.
There is no coordination between the sales people and the support; I had to fight my way to get some things to be done by the support which was promised by the sales people.
The price is attractive. They gave additional two months for moving to their servers.
Looking at the price and the documentation which is jealously kept in a closet somewhere and the KB which does not come with freedom of speech, but is dictatorial, I would say that SITE5 is a concept which I could live without.
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| Submitted By : |
Lyes |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
218.111.44.219 |
| Add new response or edit existing response |
| Date Submitted : |
September 27th, 2006 |
| Length of time hosted by this company : |
Less than 1 month |
| Overall Rating : |
2 out of 5 |
| Reliability : |
2 out of 5 |
| Support : |
2 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
went through checkout process. received an email from them welcoming me to the service. the email listed features of the site, but no instructions other than to log on. i logged on successfully to the account management area using my email and password, but i wasn't able to do anything from the "dashboard" page. so i emailed tech support for help and their response was "your account is not fully setup, you will receive another email when it is". so i wait a couple days and i still can't access any account management functions, and i send another email to support. finally, six days after my welcome email, i receive a reply to my fifth email stating my order was rejected because my address info was wrong... well, why was my credit card authorized then? also, why did i receive a welcome email and an order confirmation and why did i did i go through so many support reps before discovering this?
???? |
| Submitted By : |
disappointed |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
66.90.118.44 |
| Add new response or edit existing response |
| Date Submitted : |
August 15th, 2006 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
2 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
2 out of 5 |
| Pricing : |
2 out of 5 |
| Verdict : |
The 2nd review on this page is awesome and totally spot on. Site5 was great before they spent their time rebuilding their lives in Ruby on Rails and posting in their blogs 24/7 and aggregating now playing lists from last.fm.
Here's my story: My site ran perfectly fine until a mass upgrade to PHP 4.4.3. Afterwards, my site was blacklisted by their datacenter and I was not notified. Customer service took 4 hours to reply before the blacklist was removed and said I should have received a notification about the block beforehand. Funny thing is, immediately after I received a notification that my site was using too many resources and everything was shut down. Customer service has been extremely unresponsive from here on out, and I have two systems administrators trying to work with me in two tickets (you think they would have merged them by now as they started out about two completely different things...)
Verdict: Awesome when I started; Horrible now. Do not recommend. |
| Submitted By : |
Chris |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
204.118.72.41 |
| Add new response or edit existing response |
| Date Submitted : |
July 27th, 2006 |
| Length of time hosted by this company : |
1 - 6 months |
| Overall Rating : |
2 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
3 out of 5 |
| Pricing : |
4 out of 5 |
| Verdict : |
I've just switched away from Site5 as it's been a bad experience for the past two months. The site, which is tiny, has been slow to load (as has the webmail). The site has also been down, only temporarily but quite frequently lately.
Worst of all is the lost emails. The emails we receive are submissions for publication, so to lose emails is drastically bad form. We must have had at least 4 reported lost emails and we suspect far more. Very poor. |
| Submitted By : |
Gavin |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
203.173.45.34 |
| Add new response or edit existing response |
| Date Submitted : |
July 10th, 2006 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
1 out of 5 |
| Verdict : |
I was all set to chronicle my adventures with Site5's rapidly declining services, but after reading all the existing reviews, I find that I have little to add which has not been said already.
Site5 was great for about a year and a half. There was some occasional downtime, but nothing severe, and support tickets were always answered by someone who actually knew what they were doing.
Then along came Rails, and the Site5 staff was so greatly enamored with it that they apparently lost all interest in doing anything anybody actually cared about. Suddenly every single piece of software they used had to be re-written as a Rails application for no apparent reason whatsoever, and the entire administrative staff decided that they didn't feel like doing anything except post in their exciting new Rails-based blogs about how excited they were about Rails. A tiered tech support system was introduced, and instead of getting your questions answered by an administrator who knew what they were doing, you instead were directed to some underpaid teenager who neither understood nor answered your question. Now I know better than to expect genius level software engineers to field tech support questions for a budget-end hosting company, but when you've got questions like "Why haven't I gotten any email for two weeks?" or "Why has my server been down for a month?", I expect something more in response than "Go read our engineering blog and ask billing for a refund."
So what other options do you have with Site5? Well, you can post your problems and concerns on their support forums, but then Steven Byrd (who is the only Site5 staff member who regularly reads their forums these days, more than likely due to the fact that he has some genetic defect which prevents him from going outdoors and doing anything else) will either lock your thread or delete your post entirely if it makes Site5 look bad in any way. Their defense for this behavior is invariably something along the lines of "This is not a support forum and you need to file a ticket", but this obviously means very little to those of us whose dissatisfaction with the efficacy of their ticketing system prompted us to post in the first place.
Their latest set of marketing jargon laden hosting plans just confirms that Site5 is no longer interested in attracting anyone but teenaged bloggers. Compare what they offer resellers to what any reputable VPS provider would give you for the same price (if not less), and Site5 is so far behind it's not even funny anymore. I was losing clients left and right since (surprise, surprise) most people don't like losing all their email to general incompetence or having their sites go down for weeks at a time with no explanation in sight, so I left. If they keep up the trend, they'll have a hard time keeping even the most irrelevant blogger kiddie happy with the garbage they're shilling. I thought ProHosters went down the tubes quickly, but Site5 has shown me the light. |
| Submitted By : |
Kay Eichai |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
71.135.47.25 |
| Add new response or edit existing response |
| Date Submitted : |
June 16th, 2006 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
2 out of 5 |
| Verdict : |
Where do I begin?
Unbelievable how poor this company is. I have been with them about two years, had a few minor issues at first but they the refunds at me to make me happy. Then 6 months ago we started having a lot of down time. They have changed their web site 4 times since I have been with them, and change their hosting packages names and prices more... they sure keep you guessing.
Here is the problem --
I had a reseller account and upgraded to another new package they were offering about 6 months ago. I had to create a new account and let the transfer my 10 web sites. This took several days... with many errors along the way. After much frustration, I was given 3 free months of hosting for the trouble. Now let me say, if you have an easy question or problem, you can usually get quick response via email, your only option for support.
Because of all the problems getting my sites transferred, I never told them that in my admin area, I still had the old account listed which caused me to toggle each time I logged in. So this week I decided it was time to bring this to their attention to have the old account removed from my admin area.
I promptly received an email from support saying "yes the old account should have been removed, but never was, and that momentarily it would be removed" Minutes later, I no longer existed on the Internet. With one key stroke my 10 web sites were gone.
I started contacting support via email as my only option. I was ticket number 74... so I was in for a wait. I contacted Live Support via Chat, but they would not help because they were for "New Sales" only. I tried their web site forums which is closely monitored. But because it is a happy place only, I was quickly banned for posting my problems. I was furious... about three hours go by and I get a response.. we are looking into your problem.... well 24 hours later, 25 emails later, No one will admit that my account was deleted. They restored the data from the back up files they had from 37 days earlier. But they do back ups each night.. but I was told there was a problem... so I had no recent data. Further more they could not get my main web site running because the main db file was not recoverable. I'm dead in the water. My webmaster most recent back up was two weeks old... we had no web site and needed to recover fast...
I demanded someone call. Nothing. I demanded to know what happened, but they ignored that question each time. After 36 hours I get an email from the President of operations saying, "you asked us to delete your account so we did, then you asked us to restore it | |
