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Average Jury Ratings & Reviews of
SiteGround Hosting |
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Reliability
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Support
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Pricing
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Overall
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Below are some verdicts that users of our site have
given to
SiteGround Hosting . If you would like to submit your verdict about
SiteGround Hosting please use our submit page to review
SiteGround Hosting. |
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you an administrator or staff member of
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| Date Submitted : |
May 4th, 2008 |
| Length of time hosted by this company : |
6 - 12 months |
| Overall Rating : |
2 out of 5 |
| Reliability : |
2 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
3 out of 5 |
| Verdict : |
I registered a domain with SiteGround about a year ago mainly to set up a more reliable system for email than my ISP (Charter.net). Alas, SiteGround's service is worse than Charter's, mainly due to their policy of blocking IP's listed by SpamHaus.org. I DON'T spam, but SpamHaus intermittently lists random Charter IP's that they determine to be dynamic. The effect is to suddenly lose my outbound mail until I can convince Charter to release my IP. In the interim, the only work-around is to use SiteGround's cumbersome Webmail system.
Good server up-time, quick but useless email tech responses, unreliable mail-server access, sloppy billing, and they don't refund setup fees if you decide to go elsewhere. |
| Submitted By : |
Steve |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
75.141.235.35 |
| Add new response or edit existing response |
| Date Submitted : |
May 3rd, 2008 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
5 out of 5 |
| Reliability : |
5 out of 5 |
| Support : |
5 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
In the past, I have had 99% uptime as they quoted on their site, the only downtime was either caused by other companies, or upgrades - even with the upgrades it was once just to get me on a brand new server.
Their customer support is never canned (scripted) so you feel a sense of customization with it, along with the professionalism and respect you as a customer deserve.
I will be keeping as a customer with siteground for years to come! |
| Submitted By : |
Chris |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
58.6.157.1 |
| Add new response or edit existing response |
| Date Submitted : |
May 3rd, 2008 |
| Length of time hosted by this company : |
More than 3 years |
| Overall Rating : |
5 out of 5 |
| Reliability : |
5 out of 5 |
| Support : |
5 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
After struggling with horrible companies such as 1and1, I moved to siteground and since then I haven't even considered moving to another host. Every year I renew my hosting without any cocerns or worries! Have recommended 2 - 3 others as well. |
| Submitted By : |
nbpvideo |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
99.245.36.246 |
| Add new response or edit existing response |
| Date Submitted : |
May 2nd, 2008 |
| Length of time hosted by this company : |
6 - 12 months |
| Overall Rating : |
5 out of 5 |
| Reliability : |
5 out of 5 |
| Support : |
5 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
I've been using siteground for a year now, I'm very satisfied with the fast and accurate technical help, ease of use and wide service offer. I'm actually in the works of transfering all my websites to this company. |
| Submitted By : |
Pere Cadena i Canals |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
87.219.223.232 |
| Add new response or edit existing response |
| Date Submitted : |
May 1st, 2008 |
| Length of time hosted by this company : |
More than 3 years |
| Overall Rating : |
5 out of 5 |
| Reliability : |
5 out of 5 |
| Support : |
5 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
I have had alot of difficult things over the year regarding my webpages. I can say with all my hearth that siteground have alwais been there for me.
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| Submitted By : |
siminosa |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
81.25.184.244 |
| Add new response or edit existing response |
| Date Submitted : |
April 29th, 2008 |
| Length of time hosted by this company : |
1 - 6 months |
| Overall Rating : |
1 out of 5 |
| Reliability : |
5 out of 5 |
| Support : |
2 out of 5 |
| Pricing : |
2 out of 5 |
| Verdict : |
At the beginning I was very happy: domain activation at once, customer support replies in a short time, chat service.
After one month of hosting, I leave for a 3 weeks trip (and I have no internet connection). Well, when I connect I find out that they suspended my account because I did not reply to an email: they had to verify credit card ownership (the onwer has my name and my surname!).
They wanted me to renew, but they refused to restore my site as I left it, they tried to cheat telling I had my data if I renew my hosting, when I asked the operator to send an email to assure it, he changed version saying data could be lost (because 7 days were passed), and fee was only about hosting, not backup.
I refused to pay, and I had to pay 15$ to transfer my domain (registered under my name at whois) to another mantainer.
Totally unsatisfied, do not trust them, expecially in chat: they only want to sell! |
| Submitted By : |
Lethe |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
84.221.193.200 |
| Add new response or edit existing response |
| Date Submitted : |
February 28th, 2008 |
| Length of time hosted by this company : |
6 - 12 months |
| Overall Rating : |
3 out of 5 |
| Reliability : |
3 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
I find Siteground to be incredibly frustrating. I have exceeded their bandwidth limits on several occasions. Each time they have shut my site down without warning! This is insane. If you have a site that gets traffic and needs to be online I encourage you to find a different ISP. |
| Submitted By : |
louis |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
208.58.16.73 |
| Response From SiteGround Hosting: |
7GMG5A dqnhlvuxpfqt, [url=http://oswpmnuncdif.com/]oswpmnuncdif[/url], [link=http://wmetlrndkfah.com/]wmetlrndkfah[/link], http://biejjzwbvxcg.com/ |
| Add new response or edit existing response |
| Date Submitted : |
January 31st, 2008 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
3 out of 5 |
| Verdict : |
Support is very unprofessional. 100% email-based. No phone support. Support tickets closed at the moment siteground responds. Irrelevant response from siteground report. Have to submit a new ticket to revisit old unresolved problems. Siteground support treats all support inquiries as new - no tracking of recurring problems.
Domains with email hosted by siteground often have problems with corporate domains rejecting email from siteground mail servers.
Siteground mail servers are not rfc compliant. ie. siteground mail server greeting is '220-********************' rather than '220-ns1.siteground118.com'.
The latter is the publicly registered name for siteground's mail server which is what it shou;d use. Notice that even the name is that of a name server - not a mail server.
siteground mail servers often blacklisted.
The biggest gripe is that site ground makes WAYYYY too much money to not offer phone support to its customers. They offer no means for admins of other domains to contact siteground support staff. You must be a siteground paying subscriber to have any contact with support via their web site.
Ok - if your a hobbiest or toying around - but definitely not for anything mission critical.
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| Submitted By : |
Mxs |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
71.245.170.73 |
| Add new response or edit existing response |
| Date Submitted : |
January 7th, 2008 |
| Length of time hosted by this company : |
1 - 6 months |
| Overall Rating : |
5 out of 5 |
| Reliability : |
5 out of 5 |
| Support : |
5 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
What can I say? Siteground is incredibly cheap, their support is amazing. I send in an email and it's usually answered within hours. This is a great cheap host for personal or small business'. I would recommend it to anybody. |
| Submitted By : |
Max |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
71.220.42.66 |
| Add new response or edit existing response |
| Date Submitted : |
December 5th, 2007 |
| Length of time hosted by this company : |
6 - 12 months |
| Overall Rating : |
5 out of 5 |
| Reliability : |
5 out of 5 |
| Support : |
5 out of 5 |
| Pricing : |
4 out of 5 |
| Verdict : |
I recommend SiteGround to anyone. The turn-around time for Support Tickets are exceptional. Am having a time of my life! However, PostgreSQL support services take longer (~30 min longer) to get sorted. |
| Submitted By : |
David |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
212.49.81.43 |
| Add new response or edit existing response |
| Date Submitted : |
November 19th, 2007 |
| Length of time hosted by this company : |
1 - 6 months |
| Overall Rating : |
5 out of 5 |
| Reliability : |
5 out of 5 |
| Support : |
5 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
Excellent and fast service, excellent stuff for open source project like Jomla, Mambo, etc. and good prices and tutorial for all levelīs knowlage people.
Miguel Arce
On-Site.com.mx |
| Submitted By : |
On-Site.com.mx Team |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
189.169.28.183 |
| Add new response or edit existing response |
| Date Submitted : |
September 7th, 2007 |
| Length of time hosted by this company : |
6 - 12 months |
| Overall Rating : |
3 out of 5 |
| Reliability : |
3 out of 5 |
| Support : |
4 out of 5 |
| Pricing : |
3 out of 5 |
| Verdict : |
Every month siteground put out an e-mail with the text that they have added more space to the account 200GB! 300GB! and now 500GB! But..... you can't use it. The maximum of media files allowed (pictures, video, etc) is 5 GB. What is the use of the 500GB? for word documents? Yeah, whatever.
I was very satisfied, till this happened. Now I just want to go at the end of my contract period. |
| Submitted By : |
Erik |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
24.132.107.182 |
| Add new response or edit existing response |
| Date Submitted : |
July 29th, 2007 |
| Length of time hosted by this company : |
1 - 6 months |
| Overall Rating : |
5 out of 5 |
| Reliability : |
5 out of 5 |
| Support : |
5 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
One word describes all - Excellent! (after it you can add words like - sales, price, support, uptime, speed, etc.) |
| Submitted By : |
AceAdmin |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
195.62.22.37 |
| Add new response or edit existing response |
| Date Submitted : |
July 28th, 2007 |
| Length of time hosted by this company : |
1 - 6 months |
| Overall Rating : |
1 out of 5 |
| Reliability : |
2 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
3 out of 5 |
| Verdict : |
Do not believe these good reviews about SiteGround. I have an account with them and their support is the worst. Constant Server Errors. It is impossible to get any kind of personal help. Support techs place ticket in closed state without resolving issues. Incompetent technical support, irrelevant answers and "we hope it will get better." Forward tickets between departments endlessly. Don't be fooled by the live chat or phone support. It's only for sales prospects, the moment you sign up it's all over. SiteGround is a nightmare. Can't wait till my contract with them is over. So I can finally be set free from this torture. |
| Submitted By : |
Initiate |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
74.137.136.247 |
| Add new response or edit existing response |
| Date Submitted : |
July 19th, 2007 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
4 out of 5 |
| Support : |
3 out of 5 |
| Pricing : |
2 out of 5 |
| Verdict : |
Siteground is completely misleading about their service - they say they offer 500GB of storage which is complete rot - they said they would cancel my account because I had too many backup files, I deleted these and they still deleted my account. After many attempts to contact them and threatening legal action they gave me ftp access to download my files and I then read on my ticket the reason for closing the account, more the 5GB of image files. Of course if I paid $50 they would turn me back on, I've had this site mostly unchanged for a year - this is just a money making exercise. |
| Submitted By : |
Colin |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
59.167.21.33 |
| Add new response or edit existing response |
| Date Submitted : |
June 30th, 2007 |
| Length of time hosted by this company : |
1 - 6 months |
| Overall Rating : |
5 out of 5 |
| Reliability : |
5 out of 5 |
| Support : |
5 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
These guys were able to get me up and running in minutes at 3:30a. Theyve always answered me ASAP and were able to set up my webmail account through Horde in a snap, which noone else has been able to do! They also have speedy cutomers service and live web chat and are truly available 247/365!
Theyve gained a cutomer for life! |
| Submitted By : |
Sage |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
75.17.201.31 |
| Add new response or edit existing response |
| Date Submitted : |
June 28th, 2007 |
| Length of time hosted by this company : |
1 - 6 months |
| Overall Rating : |
3 out of 5 |
| Reliability : |
2 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
3 out of 5 |
| Verdict : |
I bought hosting and loved there support,etc...
Then I wanted to move my old files to theres they wanted to charge me $50+ to do that, THEY CHARGE YOU FOR EVERY LITTLE THING..... Besides that I loved them. |
| Submitted By : |
Cameron |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
76.177.217.132 |
| Add new response or edit existing response |
| Date Submitted : |
June 28th, 2007 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
4 out of 5 |
| Reliability : |
4 out of 5 |
| Support : |
5 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
I will not say that everything always runs smoothly on Siteground. They do have problems sometimes and every know and then their first solution is not the best possible. But up till now always when I contact support the reaction time is awesome and the way these people are willing to work with/for you is amazing. Their claim that their support is the fastest in the world might well be true. |
| Submitted By : |
Dries |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
134.188.4.10 |
| Add new response or edit existing response |
| Date Submitted : |
June 16th, 2007 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
4 out of 5 |
| Reliability : |
5 out of 5 |
| Support : |
4 out of 5 |
| Pricing : |
3 out of 5 |
| Verdict : |
Good host, but recently it has become a little bit more difficult to contact support. On the whole however can be reccommended. Their pricing policy however favor those you have just one domain. You have to pay 30 dollars extra per year for each addon and you can find much better deals elsewhere... |
| Submitted By : |
Marty |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
83.138.189.74 |
| Add new response or edit existing response |
| Date Submitted : |
June 15th, 2007 |
| Length of time hosted by this company : |
1 - 6 months |
| Overall Rating : |
5 out of 5 |
| Reliability : |
5 out of 5 |
| Support : |
5 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
It is a common thing that most hosting companies do not have knowledge skills on what customers do with their account, BUT NOT WITH SITEGROUND.
Siteground remain the best hosting company I've ever used since my over ten years in the web industry |
| Submitted By : |
Francis I |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
70.247.100.63 |
| Add new response or edit existing response |
| Date Submitted : |
June 3rd, 2007 |
| Length of time hosted by this company : |
1 - 6 months |
| Overall Rating : |
5 out of 5 |
| Reliability : |
5 out of 5 |
| Support : |
5 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
Website content transfer, domain name transfer, DNS pointing, effortless because of the professional help that was truthful, factual, swift and accurate, plus done in a very friendly way! Thank you SiteGround for the super package to top it all off! |
| Submitted By : |
ibcgiess |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
84.178.246.159 |
| Add new response or edit existing response |
| Date Submitted : |
May 19th, 2007 |
| Length of time hosted by this company : |
1 - 6 months |
| Overall Rating : |
2 out of 5 |
| Reliability : |
3 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
4 out of 5 |
| Verdict : |
The best advice I can give regarding this site and their sales people is to GET IT IN WRITING. After my debacle with Servage, I started searching around for a great database host. SiteGround touts themselves as just that. The sales rep I e-chatted with promised that my site which uses a Wiki and a Forum through a MySQL database would have no problem with SiteGrounds shared server package.
I have to admit that the first couple of months weren't bad. Although users would get random error pages and the logs were looking for files in the wrong folders, things were relatively stable and passably fast. Unfortunately, SiteGround decided to upgrade their server's software and must not have done their homework as they had to issue a canned response to all of the "Server Down" tickets that basically said the update was incompatible with their hardware. For over a week, I was told that it would be about a month of enduring constant errors and inaccessibility before we'd be back to normal.
As for the support team, well, the | |
