| Submit a Review |
Love Your Host?
Hate Your Host?
Help your fellow webmasters by submitting a review of your host.
|
| Submit Review |
This site is hosted by
LunarPages
Site Design by
|
Web Hosting Reviews
|
Average Jury Ratings & Reviews of
Startlogic |
|
|
|
|
|
|
| | | | | | | | | | | |
| | | | | | | | | | | |
| | | | | | | | | | | |
| | | | | | | | | | | |
| | | | | | | | | | | |
| | | | | | | | | | | |
| | | | | | | | | | | |
| | | | | | | | | | | |
| | | | | | | | | | | |
| | | | | | | | | | | |
| | | | | | | | | | | |
| | | | | | | | | | | |
| | | | | | | | | | | |
| | | | | | | | | | | |
| | | | | | | | | | | |
| | | | | | | | | | | |
| | | | | | | 3.5/5 | | | | |
| | | | | | | | | | | |
| | | | | | | | | | | |
| | | | | | | | | | | |
| | | | | | | | | | | |
| | | | | | | | | | | |
| | | | | | | | | | | |
| | | | | | | | | | | |
| | | | | | | | | | | |
| | | | | | | | | | | |
| | | | | | | | | | | |
| | | | | | | | | | | |
| | | | | | | | | | | |
| | | | | | | | | | | |
| 2.1/5 | | | | | | | | | | |
| | | | | | | | | | | |
| | | | | | | | | | 1.8/5 | |
| | | | | | | | | | | |
| | | | | | | | | | | |
| | | | | | | | | | | |
| | | | 1.5/5 | | | | | | | |
| | | | | | | | | | | |
| | | | | | | | | | | |
| | | | | | | | | | | |
| | | | | | | | | | | |
| | | | | | | | | | | |
| | | | | | | | | | | |
| | | | | | | | | | | |
| | | | | | | | | | | |
| | | | | | | | | | | |
| | | | | | | | | | | |
| | | | | | | | | | | |
| | | | | | | | | | | |
| | | | | | | | | | | |
|
|
Reliability
|
Support
|
Pricing
|
Overall
|
|
|
|
Below are some verdicts that users of our site have
given to
Startlogic . If you would like to submit your verdict about
Startlogic please use our submit page to review
Startlogic. |
Are
you an administrator or staff member of
Startlogic ?
If so click here
|
|
| Date Submitted : |
April 18th, 2008 |
| Length of time hosted by this company : |
More than 3 years |
| Overall Rating : |
2 out of 5 |
| Reliability : |
3 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
4 out of 5 |
| Verdict : |
I have been with startlogic over 5 years.
They had a great basic system until october 2007.
Since they upgraded to VDEC3 things are going downward.
Before oct 2007, things were going smoothly with a very few problems. Though support was never easy to reach and rarely gave effective solutions. Many software that startlogic uses have bugs that affect stability.
Since Oct 2007, we had many downtimes due to VDEC3. VDEC3 has sever ergonimic and security issues. Passwords are sent in clear over the internet !!! Editing Web pages can be a headacke. Only one page at a time can be uploaded ! File manager which was a great tool in VDEC2 was reduced to the strict mininum in VDEC3. It looks like startlogic wants its customer to run away. In addition some tools like "SiteDelux" can/will change secutiry on files such a way that you web site will crash. Then don't talk about passwords being sent in clear over http instead of https ... a real laughing matter.
When I called support to report these issue they event didn't want to open a ticket. Only thing that I got was "our system is setup this way, there is no problem to report". I even talked to the supervisor. No way to get any help.
So Basically we will have to look for a new service provider. |
| Submitted By : |
Customer1 |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
199.22.57.2 |
| Add new response or edit existing response |
| Date Submitted : |
February 26th, 2008 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
2 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
3 out of 5 |
| Verdict : |
I had used Startlogic for a couple of years to host my website. They were cheap. The website authoring tool vdeck was primitive but it did work. Recently they switched to vdeck3. What a disaster! I could no longer edit my website either with the old or new vdeck consoles though both gave appearances of at least "being there". To make matters worse, they wanted to charge $9.98 per month for an upgraded editor - That was more that the charge for the website!
Startlogic makes it deliberately hard to switch from their website once you are there. No FAQ or "knowledge base" on migrating away from startlogic at all. Their "live tech support" is a joke! It takes 45 minutes to get a tech on the phone - who cannot address the issue! And they close out the requests without fixing anything!
I am amazed that there are a couple of websites with only glowing positive reviews of startlogic. One is Startlogic - the other must be a shill!
Stay away - You will get burned!
|
| Submitted By : |
Chazzz |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
132.228.195.206 |
| Add new response or edit existing response |
| Date Submitted : |
February 25th, 2008 |
| Length of time hosted by this company : |
1 - 6 months |
| Overall Rating : |
1 out of 5 |
| Reliability : |
2 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
3 out of 5 |
| Verdict : |
I thought I am the one having problems with this Dodge web host. DON'T EVER TRUST the so call 30 days money back guarantee with them. This is trap!!!!!
I signed up with this host in the early Feb, tried for 3 days and want to close the account. The following is what actually happens to my account,
Try searching for ticket center to submit the request, 2 days, CAN’T FIND IT!
Email to ( support@startlogic-inc.com ), 3 days, no reply!
1) Live Chat, 3 hours 05 mins, in queue, give up!
2) Live Chat, 2 hours 45 mins, in queue, give up!
3) Live Chat, 2 hours 15 mins, in queue, give up!
4) Live Chat, 2 hours 53 mins, scheduled to close account on following day, promise to refund as advertised. 7 days after the request, still no refund,
5) Live Chat, 1 hour 27 mins, closed account, refund inquiry; Dodge replies! Receive NO refund. (still under 30 days money back period)
1) ~ 5) are Live Chat attempts. Their Live Chat are LONG waiting time, meant, rude and impatient. Frankly, they don’t even bother to process your requests. Just delay your requests by not to reply.
According to Hosting Review, http://www.hosting-review.com/?gclid=CPCh4pKGs5ECFRsFagodRiOdew
They scored up to 94%. ( NO.1 ); My existing web host ONLY scored 89%. (They are more willing to listen & help, fast response, 24/7 Live Chat waiting time is usually within 15 mins, ticket system replied within 12~24 hours)
It seems they are ONLY capable of processing FAST (within few hours) when activate your account (register) & closing it. The rest of requests, you will have to wait ages. I use PayPal as paying method and this is the service and I received. If one uses Credit Card to pay for this, he/she will probably going to have MORE trouble in billing (randomly charged). I had search many sites and it seems there are bundles of people having the similar complains. (I am also one of them)
Before signing up with this dodge host. Be sure to check their refund policy. You will noticed that, they don’t tell you too much of it (while others specify clearly). I am quite convenience they are trying to hide all these info from subscribers. Be Extreme careful with this host, stay away if possible.
|
| Submitted By : |
silencertwn |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
202.7.166.167 |
| Add new response or edit existing response |
| Date Submitted : |
January 31st, 2008 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
3 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
These people are as bad as I hope they get. Support if you can get a hold of them is incompetent. All they do (after you wait 40+minutes to get a hold of someone) is write up a ticket (which you could do yourself). Now, these tickets take days to address and usually the first response you'll get will just give you a canned answer so you will need to resubmit the request because some idiot did not spend time reading your first request.
They overwrite your data with older data randomly during the transition to a new server. Flip the DNS back and forth for no reason and then they will deny any of that happened. Do NOT go with these people because you will feel like punching them but you won't even be able to get a hold of them. |
| Submitted By : |
Luis |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
71.137.0.164 |
| Add new response or edit existing response |
| Date Submitted : |
January 21st, 2008 |
| Length of time hosted by this company : |
More than 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
3 out of 5 |
| Support : |
2 out of 5 |
| Pricing : |
4 out of 5 |
| Verdict : |
So I just finished a phone call with StartLogic after spending 51 minutes waiting for them to answer. I called their billing dept because I had a question regarding a (partial) refund. Earlier this month I moved both of my domains. One of them I had to move to Livebooks because for you to have a Livebooks site, it has to be hosted by them. The other one is BlueHost (Love them! They pick up the phone the moment you call!) I was so frustrated with Startlogic that I decided to pay $150 more to just get away. Keep in mind that if you have a simple question to ask, you'll have to take a day off, because these people keep you on hold for so long you get so mad that you just give up. I work for a photographer whom I helped the other day move his two domains to a different host. I spent 120 minutes waiting for them to answer. Then I had to leave, so he spent additional 50 minutes. He gave up. Before migrating to another host, I had had 4 tickets open. So you open a ticket, they answer you (sometimes), but not necessarily solve your problem or answer your question, yet they close the ticket. You can then reopen the same ticket (in which case you shouldn't expect them to ever reply back), or you can submit a new ticket again. Basically you run circles like an idiot. So when you get to the point when you can't take it any more, take a day off,call them, turn your speaker phone on, and wait. Get The Godfather 1, 2 and 3, that's how long it'll take them to answer, and cancel your account. But wait, before you do so, read the contract, because they will charge you a $50 early cancellation fee! |
| Submitted By : |
Djordje |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
67.170.69.61 |
| Add new response or edit existing response |
| Date Submitted : |
December 22nd, 2007 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
2 out of 5 |
| Reliability : |
3 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
4 out of 5 |
| Verdict : |
I was happy enough with them to start another site until they migrated to their new platform. They have lost all of my DB's, you now have to pay to install Gallery 2-for 'security reasons' and I cannot access or administer my old gallery. I have given them 3 weeks and numerous tickets; which they seem to close arbitrarily. Today their 'live' chat is a text message that I sent 4 hours ago and have yet to receive a response. I'm done and looking for a new host. |
| Submitted By : |
Ken |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
208.49.194.235 |
| Add new response or edit existing response |
| Date Submitted : |
December 19th, 2007 |
| Length of time hosted by this company : |
6 - 12 months |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
4 out of 5 |
| Verdict : |
We had a service contract for 2 years. After one year they cancelled our account without any explanation or reason. Initially we had a couple of test pages there and we didn't touch the account for months. And when we did come back, we could not login to VDECK.
Attempts to contact them initially to see what had happened came back in a week. Another few days to wait for another response. Finally gave up email support and called them directly. After couple of days of agony, it was then revealed that our account had been cancelled due to expiration (WHAT???) and our login name was given to someone who's site had the same first 7-8 chars. We were told to reregister the domain and account. That's BS. Tried our site and it's still there. We refused to reregister and have them reinitate the account since we don't want to pay for their mistake. We had a tough time convincing them that our domain is still up and we just could not login to VDECK. It took a long time until we could log back for maintenance. We were asked to supply the credit card statements and luckily we did have it (over 1 year old). If we didn't we would have to go through hurdles to get that.
Service is bad..they have live chat but that's not good either since you have to wait 2+ hrs for them to connect..and when they do you better be there to answer or you get disconnected within 5 mins. I've wasted hours because I took a break to do something else and come back to realize that I got cut off. The chat box initially tell you how many people were ahead of you and give an estimate that is 4x less than the real connect time. There is no live count to see if you were even getting closer to talking to anyone. Also their chat does not chime when connected so you wouldn't know even if you were at the computer.
In one instance, I almost got angry and smash the computer. I was in chat and notice that I needed a security question and security answer before they can help me (I don't recall the security details) It pointed me to their website, but I have no idea where in their site to change this. So here I was, in chat to ask them how to change the security question so I can use it to answer them for help..the rep told me that she could not do that. I told her that I just need them to point me to the website so I can change it myself. She then ask what the problem was again for 2-3 times after I explain it over and over. I repeated several times that I needed her to tell me or point me to the site so I can change the security question since I'm already logged in to Vdeck.
I don't know if I really trust this company with hosting my site. The service is really lacking. It was good a year ago when we can actually talk to the sales or technical support with ease. Nowadays, it's live chat and what a headache it is. They seem to want to get rid of me rather then resolving any of my issues. |
| Submitted By : |
Jay |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
129.95.62.84 |
| Add new response or edit existing response |
| Date Submitted : |
December 16th, 2007 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
1 out of 5 |
| Verdict : |
Bought a 24 month hosting from these on promotion. Service was bad. Site constantly slow. Emails sometimes just stop working without any notice - had to recreate all to resume. Some claimed features were also not available when requested (graphics libraries in particular). After 2 years of not wanting anything to do with them I found a large charge on my credit card for the next 2 years - no notifications of any sort - they even admitted themselves of their "technical glitches". Asked for refund - finally they have cancelled and refunded 50 dollars less. Contacted them again, but they were very unhelpful. |
| Submitted By : |
australex |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
124.170.31.216 |
| Add new response or edit existing response |
| Date Submitted : |
December 12th, 2007 |
| Length of time hosted by this company : |
1 - 6 months |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
1 out of 5 |
| Verdict : |
I contacted STartlogic in September to transfer my domain name to them. I did not receive the support I needed to make this transfer. They charged my credit card at that time. In the month following I tried to get a hold of the person who first assisted me. I have called several times to try to get my money back. I contact Sales and get right through. They then transfer me to the refund department. I am put on hold. After 20 minutes, I give up. This has happened to me now 3 times. I want my money back. |
| Submitted By : |
Sharon |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
70.176.70.95 |
| Add new response or edit existing response |
| Date Submitted : |
December 7th, 2007 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
4 out of 5 |
| Verdict : |
Worst host ever. The only good thing I can say about them is that they're cheap. But it's not worth it. Don't even take the chance.
We have experienced problems again and again since shortly after joining StartLogic in the spring of 2006. And for the past six months, it's been an unending nightmare. The whole site has been down, parts of the site have been down, parts have been corrupted beyond our ability to restore from backups. We were down for most of the month of June, and most of August. Start Logic blamed us, because they couldn't figure out what they had done. They finally figured out that yes, it really was on their end, and fixed it. No apologies for blaming us.
Our site store (osCommerce) has become so unreliable that traffic is virtually zero. And surprise - we're down again. We've been down for 4 days now. I finally got a response last night. It was "oh yes, I duplicated your problem, but now you have to answer your security question." (This is new) "And since you haven't set one up, you have to go set one up and then answer it." (And they can't fix a site they've obviously broken in the meantime because...?)
I'm done. I've given them more than their fair chance. I just signed up a few minutes ago for a new host who seems to have a much better track record.
I don't understand how StartLogic is still in business, but it's a good thing we have other venues where we can sell our products. We would be out of business by now if we depended on StartLogic. |
| Submitted By : |
Heidi |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
70.19.161.134 |
| Add new response or edit existing response |
| Date Submitted : |
December 2nd, 2007 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
2 out of 5 |
| Reliability : |
2 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
4 out of 5 |
| Verdict : |
If you need customer support forget it, unless you have at least an hour to waste.If you have a problem expect to spend at least a few days trying to get it fixed.The up time has been good, but thier customer support is the worst I have ever experienced. |
| Submitted By : |
TG |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
24.148.242.24 |
| Add new response or edit existing response |
| Date Submitted : |
November 25th, 2007 |
| Length of time hosted by this company : |
6 - 12 months |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
1 out of 5 |
| Verdict : |
Worst host ever. Horrible customer service. Been sitting on hold now for over 2 hours! Ton's of issues with VDeck. Problems never resolved. Transition to VDeck 3.0 is taking FOREVER. Don't be fooled by the StartLogic price. They suck (pardon my language). Save yourself the headache. |
| Submitted By : |
c |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
76.179.33.219 |
| Add new response or edit existing response |
| Date Submitted : |
November 24th, 2007 |
| Length of time hosted by this company : |
1 - 6 months |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
3 out of 5 |
| Verdict : |
Stop - Run as fast as you can away from Startlogic. This is the worst hosting company ever! I found this site because I'm looking for a good hosting company. I had been with www.softcomca.com for about 7 years and their price went up. They are a company located in Canada. I thought I would take this opportunity to transfer my domain to a USA company - to support the county I live in and love! Now I'm looking for a US hosting company that knows what it's doing. I took the ease of use at softcom for granted - I never had any problems with them. Back to Startlogic - they made the process of signing up with them very easy - that was the only easy thing about them. My site never worked. I could never assess my Vdeck. If you call for support you wait anywhere from a half an hour to four hours to talk to a tier 1 rep who will do nothing for you except process a ticket that won't be address correctly or at all. Then as another customer said in an earlier post. They will try to keep $50 as a set-up fee. I had to threaten with my lawyer to get the $50 back. Which to their credit they did finally give me back. Save your self a lot of time and trouble - don't choose Startlogic to host your site! |
| Submitted By : |
Carrie |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
24.126.43.249 |
| Add new response or edit existing response |
| Date Submitted : |
November 10th, 2007 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
4 out of 5 |
| Reliability : |
4 out of 5 |
| Support : |
4 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
Im suprised at all the negativity for startlogic, i started seraching for reviews, i was just curious if there were other options out there, and what people were using. I like startlogic, if their support ever takes more then 10 mins to answer, i hang up, and call back in a few hours, ussually they answer in 5 mins or less. My site is always up, sometimes a lil slow, but rarely. overall i am pretty happy, they are not heavily staffed which is a downfall, but they are working on upgrading everyone to vdeck 3.0, and i cant wait, they use 1.0 now.
FTP and everything works great, have 4 accounts that are used, no problems, sometimes from account creation to usability takes up to 5 minutes.
webmail works great too... this is an awesome option for any one that wants webmail with their own domain and massive storage!
Im happy with startlogic, i think they just need to hire more staff for support, and hire more staff to handle renewals and retention. |
| Submitted By : |
makhay |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
69.47.53.132 |
| Add new response or edit existing response |
| Date Submitted : |
November 3rd, 2007 |
| Length of time hosted by this company : |
1 - 6 months |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
1 out of 5 |
| Verdict : |
This is the worst possible provider you could pick. Period. They didn't ever get the site setup properly, and after 5 hours on hold without talking to someone, I am now canceling my account.
BEWARE! If you don't cancel within the first 30 days of your "30 Day Money Back Guarantee" period, you WILL be charged a $50 cancelation fee. Seriously. ON TOP OF what you alread paid. Read the contract. |
| Submitted By : |
Karl |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
71.193.146.189 |
| Add new response or edit existing response |
| Date Submitted : |
November 1st, 2007 |
| Length of time hosted by this company : |
1 - 6 months |
| Overall Rating : |
5 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
3 out of 5 |
| Verdict : |
Their Technical Assistance is horrible. They claim to be 24 X 7. The fact of the matter is that they keep you holding waiting for hours and no one comes on line. This company is not recommended |
| Submitted By : |
rajamanickam |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
72.90.130.216 |
| Add new response or edit existing response |
| Date Submitted : |
September 26th, 2007 |
| Length of time hosted by this company : |
6 - 12 months |
| Overall Rating : |
2 out of 5 |
| Reliability : |
3 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
4 out of 5 |
| Verdict : |
They offer 24/7 support, but that only says how long you have to wait for someone to help you.
I've been waiting for live chat for 2 hours and I tried the phone and have been waiting for an hour.
My question is actually quick and simple, which makes it even more irritating! |
| Submitted By : |
steve |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
70.173.133.176 |
| Add new response or edit existing response |
| Date Submitted : |
August 27th, 2007 |
| Length of time hosted by this company : |
6 - 12 months |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
4 out of 5 |
| Verdict : |
I normally do not write reviews about a company unless they exceed my expectations or their customer service/support levels are horrendous. I decided to try StartLogic in October of 2005 and initially when I had contacted their sales department, the person I spoke with was very friendly and very helpful and made me feel like this was a great company to do business with. As a result of their pricing and my high expectations of their service level and the fact that they were ranked well among web hosts, I decided to give them a try. I signed up for a VPS account. Shortly thereafter, I began to experience issues, first it was with the setup of the VPS, this took about a week for them to resolve and actually get me online. Then after about a week after I had started working on an important project, it was determined that the VPS was not properly configured and it had to be reconfigured which took me offline for another few days. I experienced sporadic issues, but for the most part was able to get by and continue using them with few issues arising.
Then in early June, my client's site went offline for no apparent reason. I contacted support and did not recieve any type of response for 2 weeks, however, during that timeframe I tried to contact them numerous times via their help desk and even tried calling them, but everytime I waited approximately 20 minutes and would hang up due to the fact that noone would answer. I was finally contacted approximately 2 weeks later and in the reply they had informed that the ticket was escalated and that I would recieve a response shortly. Well, needless to say, shortly for them was another 2 weeks before I recieved another response, only after I threatened to cancel my account. In this response, they informed me it was my responsibility since the account was a VPS and if I wanted them to fix the issue and get my client's site back online, I would be charged. Well, that pretty much broke the straw on the camels back and I decided to cancel the account. I waited for over 30 minutes before I even was able to speak to a person at which point I was actually transferred to billing and had to wait for another 20 minutes. There option to access billing does not work and their support is beyond unsatisfactory.
I just tried to call back in to get a refund for my unused portion plus to request that I get a month's refund for the month my client's site was down with no apparent help from them to resolve the issue. However, after being on hold for 50 mins, I have decided to give up and take the loss. It is not worth the headache and anxiety to try to get a few dollars back.
I do not understand how a company with this level of customer service/support is rated in the top 10 for web hosting. I have been in the IT business for over 6 years and during that time, I have never seen a company show such disdain towards their customers as StartLogic has shown in my time with them. For those considering this company for your hosting services based on pricing, please reconsider and look at the big picture. Do you really want to save a few bucks and risk losing performance, support and reliability, when those are all vital to running a successful online presence? I highly recommend that you think twice before you do. |
| Submitted By : |
vchau76 |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
68.32.207.134 |
| Add new response or edit existing response |
| Date Submitted : |
June 17th, 2007 |
| Length of time hosted by this company : |
More than 3 years |
| Overall Rating : |
2 out of 5 |
| Reliability : |
3 out of 5 |
| Support : |
3 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
Allright, so I signed up and transfered our website to SartLogic, back when DellHost decided to sell its shared accounts to a phony company, errendous issues, we needed a new server...
The ratings for StartLogic were way up there, rave reviews all over.
Then, last years, things went down hill. The website went offine for 1 week, no response from customer service. Finally got it back on.
Now, June 17 2007, 6 months later, We're at it again, it's been 5 days. I was told it was escalated to an admin, but the site is still offline with no email service. I was told something went wrong with a server migration. Looks like everybody left the boat however.
I also never received a response when I requested a subdomain 3 times in a row! Well, my email could have been down for a week and I didn't know it, but you would think my order would have gone throught after I talked with a server representative. Nope, 3 months, and still waiting...
Their service is cheap, the features are great. You get to speak to a rep almost right way...to no avail however.
Their reliabilty is TERRIBLE.
We still have 6 months on the contract, and that will be the end of it.
Vince
www.kaptis.com |
| Submitted By : |
Vince |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
208.106.19.217 |
| Add new response or edit existing response |
| Date Submitted : |
April 7th, 2007 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
5 out of 5 |
| Reliability : |
5 out of 5 |
| Support : |
5 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
I really like Startlogic. I have had many webhosts in the past, and this one is by far the best one I have been with.
Others I have tried are:
1and1,
Thirdsphere,
50megs
I do have to say that 50megs is also a very reliable website with good customer support, but Startlogic is also, and is priced better, especially for the space and the bandwidth you get.
The only thing that is the least bit restrictive about Startlogic is they don't allow unlimited domains, but for most people probably, they allow enough (9 or 10 domains).
Customer service is great. I never have to wait long if I want to call the | |
