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Average Jury Ratings & Reviews of
Surpass Hosting |
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Reliability
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Overall
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Below are some verdicts that users of our site have
given to
Surpass Hosting . If you would like to submit your verdict about
Surpass Hosting please use our submit page to review
Surpass Hosting. |
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| Date Submitted : |
May 2nd, 2008 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
4 out of 5 |
| Reliability : |
3 out of 5 |
| Support : |
4 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
There's no question, I have had some issues with Surpass. No more than with any other host I've ever had to deal with though.
The big difference between Surpass and others is price. Surpass is hands down the most inexpensive for what you get that I've run across.
As far as Technical Support goes, I've resolved some problems faster with Surpass using email than with other companies using the phone.
In this world you generally get what you pay for (unless it's gasoline) - If you need rock solid performance 100% of the time, look for the guys with the high dollar servers and well paid tech support staff. Also be prepared to pay through the nose. If on the other hand your budget isn't unlimited and the occasional service interuption won't cripple you, Surpass is the way to go. |
| Submitted By : |
Greg |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
67.171.135.226 |
| Add new response or edit existing response |
| Date Submitted : |
April 16th, 2008 |
| Length of time hosted by this company : |
6 - 12 months |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
2 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
I wish I had never signed up with Surpass. Some outages last fall cost us DEARLY in lost traffic and revenue. They are CHEAP but you'll pay the price in the long run. I DO NOT RECOMMEND SURPASS. |
| Submitted By : |
Carl |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
67.65.198.236 |
| Add new response or edit existing response |
| Date Submitted : |
April 6th, 2008 |
| Length of time hosted by this company : |
More than 3 years |
| Overall Rating : |
2 out of 5 |
| Reliability : |
2 out of 5 |
| Support : |
2 out of 5 |
| Pricing : |
4 out of 5 |
| Verdict : |
They were great a few years ago and cheap. Well now you get what you paid for. Overload servers. Constantly losing contact with my sites. Nothing is ever really done but temporary fixes. Prices are good but dont be suckered in to it. Weekend support is iffy at best. |
| Submitted By : |
Josh |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
68.57.64.199 |
| Add new response or edit existing response |
| Date Submitted : |
April 1st, 2008 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
1 out of 5 |
| Verdict : |
Surpass Hosting and host dime is the worlds wost host according to what I read at, HostDimeSucks.com,
You see, Surpass Hosting and HostDime are the same company operating under separate names in an attempt to avoid their bad reputations!
Anyone thinking of getting Surpass hosting to host their site should not only read reviews for Surpass hosting but should read the reviews for HostDime.com as well!
My personal experience with Surpass hosting was horrible. Down service, lost data and list goes on! - Beware |
| Submitted By : |
Sherry |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
76.2.35.130 |
| Add new response or edit existing response |
| Date Submitted : |
March 17th, 2008 |
| Length of time hosted by this company : |
More than 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
1 out of 5 |
| Verdict : |
Terrible service. When something goes wrong, service does a lousy job helping their clients. I was with them for 3 years and they shut down my site because my paypal address changed. I was on a business station abroad and was unable to contact them for a couple weeks but as soon as I came back I found my sites down. I proceeded to email them twice; They didn't bother to reply. Now I can't even recover my sites and have to start all over. This is not the way to treat your customers. |
| Submitted By : |
John H. |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
71.233.96.115 |
| Add new response or edit existing response |
| Date Submitted : |
March 3rd, 2008 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
1 out of 5 |
| Verdict : |
I've used many hosting companies in the past, never have I had such a bad experience that I've taken the time to write a negative review, but you guys asked for it.
I'm sure this will get deleted a few minutes after I post, but hopefully someone will read it before purchasing and steer clear. (I will be reposting this on every host review site I can find).
To start with, last I checked SURPASS DOES NOT HOST THEIR SITE OUT OF THE SAME DATACENTER THEIR CLIENTS SITES (sketchy to say the least).
These guys dont even have phone support, which is reason enough for moving along. But if you do stay, beware that tickets are SOMETIMES answered within an hour or two, but 99% of the time, the guy who answered the ticket never took the time to process your question.
Perfect example of this, when you have 4 or 5 messages back and forth in one ticket, I CONSTANTLY have recieved repeat questions that were answered in the initial ticket question. This is almost NEVER FAIL, guaranteed, 100%. My experience has been that I've actually had to repost all the data in one message (they refuse to look back at other messages), and highlight the important stuff so that they'll get to it.
Next is uptime, reliability, and speed. Recently I had a client download a large file off my website over the phone (~300mb). He told me his computer said the estimated time for download was like 3 hours. I tried downloading the same file on my end and my speed capped out at 5kbps.... That's flat out ridiculous.
When I first signed up to Surpass, I purchased the low end reseller package just to give it a go. Then they had a sale and I purchased a mid package from the sale and canceled my original purchase. With my new package i was all set, and immediately transfered over all my accounts (BIG MISTAKE). The fact that I purchased two packages and canceled the first confused surpass to no end. They ended up taking both packages down, but of course kept the money. It took 3 DAYS of posting tickets and posting all over forums to get them to fix the problem.
They offered me three months free to make up for this, and I took them up on it. I had prepaid 1 year, so 1year + 3 months = 15 months. After the 12 months, I immediately get charged. I submit a ticket asking what's going on, I was promised 3 months free hosting. Of course, my immediate reply is "The 3 month credit was almost a year ago." Sigh. I'm guessing it never crossed his mind to see 1. why I havent paid in almost a year 2. what kind of plan I'm on. Comeon surpass, this is basic business. And I can understand slipping up once, but EVERY ticket has been like pulling teeth to get ANYTHING done.
QUICK SUMMARY
Got a good deal at surpass, transfered all my clients over, immediately all sites went down for days.
Have had nothing but one bad experience after another with support.
Was promised 3 months free hosting for problems caused by surpass, but have not received them.
Essentially lost the money I spent on 1 years prepaid hosting, and have gained nothing but headaches and angry clients complaining about bad hosting.
Have switched back to old host and vow never to deal with surpass again, and warn everyone who ever mentions the word "hosting" against surpass.
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| Submitted By : |
wwwc21 |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
68.17.96.207 |
| Add new response or edit existing response |
| Date Submitted : |
December 4th, 2007 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
5 out of 5 |
| Reliability : |
4 out of 5 |
| Support : |
4 out of 5 |
| Pricing : |
4 out of 5 |
| Verdict : |
Really good hosting |
| Submitted By : |
endgame |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
125.212.189.68 |
| Add new response or edit existing response |
| Date Submitted : |
November 13th, 2007 |
| Length of time hosted by this company : |
More than 3 years |
| Overall Rating : |
5 out of 5 |
| Reliability : |
5 out of 5 |
| Support : |
4 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
My clients and I have been a customers of SurpassHosting.com since 2003. We started with shared/reseller hosting back then. Since then, we upgraded to a VPS, and as of this year have a dedicated server all to ourselves. So, I have experience with practically every type of offering at Surpass Hosting.
SurpassHosting has always done their best to be the best. In my [humble] opinion, their level of service is unmatched for the price. I have tried other companies, and have clients who host elsewhere.
SurpassHosting has some of the highest uptimes. I cannot recall their network ever going down in the last four years, unlike with some other hosting companies and/or data-centers.
SurpassHosting provides responsive phone support for dedicated server customers. Their on-line help-desk could be faster, and on occasion I have had problems with some of their support/techs. However, my experiences elsewhere lead me to the conclusion that my few complaints with SurpassHosting pale in comparison to the grief created by other hosting companies (where I would also be paying more, no doubt). SurpassHosting has always listened to me and done their best to keep me satisfied throughout any complains, which is why I am a loyal customer for years.
With my own experience in mind, I believe that anyone who complains about Surpass Hosting is simply a finger-pointer who cannot manage their own affairs. Such people wouldn't be happy anywhere, and probably didn't know the complexity of what they were getting into - operating your own hosting isn't for everyone! I feel sorry for your mothers who are probably still wiping your butts for you!
Surpass Hosting is not perfect - everyone makes mistakes, myself included (though definitely not in this case). Deal with your issues/problems and move on like I do! Don't turn HostJury.com into HostingCryBabies.com!
Those with negative comments should consider contracting me to manage their hosting (and probably other aspects of their business), considering they obviously weren't able to make a good go of it with the best hosting company out there: SURPASS HOSTING!
Sincerely,
Daniel Shakhmundes |
| Submitted By : |
Shak |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
24.150.60.146 |
| Add new response or edit existing response |
| Date Submitted : |
September 2nd, 2007 |
| Length of time hosted by this company : |
More than 3 years |
| Overall Rating : |
5 out of 5 |
| Reliability : |
4 out of 5 |
| Support : |
5 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
I have hosted various websites with Surpass Hosting since 2004 and I have always been impressed by the service they give and the value for money.
Support is great and very quick to help if there is a problem, but I've never had any major problems, just the occasional thing that you would get with any shared hosting environment, the difference with Surpass is that they solve any problems quickly as they have their own datacenter.
The customer forums are such a friendly place, the best I've seen for any webhost, and they are a real plus to the whole experience of hosting with Surpass.
I would definitely recommend Surpass to anyone who is looking for value for money hosting with a webhost they can trust to take care of things quickly. |
| Submitted By : |
LLH |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
80.175.98.193 |
| Add new response or edit existing response |
| Date Submitted : |
June 20th, 2007 |
| Length of time hosted by this company : |
More than 3 years |
| Overall Rating : |
4 out of 5 |
| Reliability : |
4 out of 5 |
| Support : |
3 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
This is a really good host, especially if it's your first host. Super cheap with, in most cases, more space than you'll even need.
There was one incident where everything was deleted and in return they gave you a month free, which was not exactly making up for it, but that was about 2-3 years ago and I haven’t had a problem since.
They are a little slow with updating your accounts. Every time I noticed something missing from mine or just not updated I had to contact them and they fixed it.
The customer service wasn't bad but it wasn't great. Some of the staff seemed a little rude with their response and not very helpful. And more than once they didn't answer all of my questions I would ask, which was always annoying. But they did get back with you within a fair amount of time.
If anything I would recommend them for their pricing. You practically pay nothing for everything. I haven’t seen a better deal anywhere. |
| Submitted By : |
Stephanie |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
24.129.72.216 |
| Add new response or edit existing response |
| Date Submitted : |
April 4th, 2007 |
| Length of time hosted by this company : |
More than 3 years |
| Overall Rating : |
5 out of 5 |
| Reliability : |
5 out of 5 |
| Support : |
4 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
I have been with Surpass for 4 years now. I've had shared hosting, reseller hosting and now a dedicated server.
For the most part, I have had excellent uptime. In a shared hosting environment, one has to remember an unscrupulous or unaware customer can create downtime -- no matter how proactive the support staff.
Shared hosting: My shared account rarely had any downtime.
Reseller: I had three reseller accounts across three servers which contained only reseller accounts. Only one of those servers ever had persistent problems due to other customers and one hardware incident.
Dedicated: Recently, I moved to a dedicated server so I could give my customers the best by moving them all to a machine which was "ours". I also wanted to be able to fix things I knew how to fix, which sometimes could be faster than support could respond. It has been the best move so far.
Their first tier of support can sometimes be a little slow to read and comprehend what you're trying to tell them, but overall, they're not terribly bad. That has been my only complaint. Their upper tiers of support have always been very good and quick to respond to problems. Dedicated server accounts have access to phone support, but I have yet to have to use it.
They have user to user forums which have been a gold-mine of knowledge, and would recommend anyone who has questions about their hosting, web design, or run of the mill conversation should definitely participate in those forums.
I think their feature set and plans have much to offer -- to the beginning to the pro. They've treated me right and I return with loyalty. |
| Submitted By : |
Clair |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
69.252.147.101 |
| Add new response or edit existing response |
| Date Submitted : |
February 22nd, 2007 |
| Length of time hosted by this company : |
More than 3 years |
| Overall Rating : |
2 out of 5 |
| Reliability : |
3 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
2 out of 5 |
| Verdict : |
I have been a customer of five years with far too few ups and way too many downs using surpasshosting... including the sever being hacked and all data lost, completely miserable customer service, slacker tech support, downtime and now billing problems. Do yourself a favor and avoid the hassle of hosting with them, it's sad when a company becomes too big to even care about their customers or the sites they host. |
| Submitted By : |
Troy |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
71.171.180.216 |
| Add new response or edit existing response |
| Date Submitted : |
February 9th, 2007 |
| Length of time hosted by this company : |
1 - 6 months |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
1 out of 5 |
| Verdict : |
Customer Support is very disorganized. You get several opinions from Surpass, none of which agree with each other. It's a very confusing process.
Also email often does not work, as Surpass servers are often on banned lists.
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| Submitted By : |
Brandon |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
72.80.179.243 |
| Add new response or edit existing response |
| Date Submitted : |
November 2nd, 2006 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
5 out of 5 |
| Reliability : |
5 out of 5 |
| Support : |
5 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
I've been with three other hosts before switching to Surpass. All previous experiences have been nightmares but after moving to SH, I've finally found a top notch hosting provider that exceeds all my expectations and they continue to do so. I've been with them almost three years and it's been wonderful. I plan on being with them many more. Nothing but praises. |
| Submitted By : |
Partsking |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
64.53.31.40 |
| Add new response or edit existing response |
| Date Submitted : |
October 30th, 2006 |
| Length of time hosted by this company : |
1 - 6 months |
| Overall Rating : |
5 out of 5 |
| Reliability : |
5 out of 5 |
| Support : |
5 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
I love Surpass Hosting. I have been with them for about 3 months and my sites have never been down. The prices are good,too and they have awesome customer service. |
| Submitted By : |
YW |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
68.251.70.170 |
| Add new response or edit existing response |
| Date Submitted : |
October 25th, 2006 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
2 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
2 out of 5 |
| Pricing : |
3 out of 5 |
| Verdict : |
I recently cancelled my Surpass account (jesus@pico). Right after I first joined back in 2003, they lost all of my data. It wasn't a huge issue, since I hadnt stored much anyway at the time.
Later on, I bought more storage and bandwidth. I ran into all kinds of issues running my Gallery software. I sent tickets, they would claim they were fixed when they obviously werent, and the process would repeat itself until SOMEONE FINALLY took care of it.
While I was out of the country on vacation, they again lost all of my data, about ten gigabytes of it. I was offered a pathetic month of service for free. I complained and got a year refunded. My data is still missing.
FrontPage access was horribly slow and unreliable. The rest of the tools were quite nice and performance was excellent. Downtime was unfortunately frequent: a few times a week for 15-60 minutes.
Even after refunding me for a year, they still denied responsibility for losing the data. |
| Submitted By : |
Jesda |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
70.230.158.114 |
| Add new response or edit existing response |
| Date Submitted : |
October 22nd, 2006 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
5 out of 5 |
| Reliability : |
5 out of 5 |
| Support : |
5 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
I've recommended Surpass to all my friends because of their reliable service and MEGA CHEAP prices! This is my second website to have hosted on Surpass and I've never really had any major problems. Though my current site was hacked, Surpass has been hard at work on it for the past few days gathering all the information they can get so I can have evidence to give to the authorities! I think that as far as support issues are concerned, people expect their support issues to be handled right then and there but when you own a HUGE site with thousands of customers, with hundreds of them needing support at the exact same time, its just not possible to get to all of them at once! Patience is a virtue. At least with Surpass I know the problem will get fixed correctly the FIRST time even if it takes a little longer than WHAT I THINK it should. :) Great job, Surpass. Don't change a thing! Your services are amazing. |
| Submitted By : |
Suzanne |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
70.232.36.253 |
| Add new response or edit existing response |
| Date Submitted : |
October 21st, 2006 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
5 out of 5 |
| Reliability : |
5 out of 5 |
| Support : |
5 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
I'm a designer and one of the things I work on are websites. Through the years I have dealt with lots of hosts and I can honestly say that I have never experienced one like Surpass before.
I've been a Surpass customer since late 2003 and I don't see myself switching to any other host ever if things remain like they are now. The service at Surpass has always been incredible. Sure there are times that your site might be down but not only can you quickly see the server status on their site, they also have a forum where dedicated employees and customers share their experiences and knowledge.
Customer service has never taken longer than 4-6 hrs to respond to my problems and have always looked for a way to solve things. I'm proud to say that I've never had any major problems and in these 3 years I might've contacted customer service 4 times or so.
Bottom line is for me there's no better host. Their prices are extremely low IMO, their service is great and their team is dedicated.
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| Submitted By : |
PunchDouble |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
62.131.33.131 |
| Add new response or edit existing response |
| Date Submitted : |
October 20th, 2006 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
5 out of 5 |
| Reliability : |
5 out of 5 |
| Support : |
4 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
Best host ever!!! Great community!!! |
| Submitted By : |
mzgrafx |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
69.229.54.70 |
| Add new response or edit existing response |
| Date Submitted : |
October 17th, 2006 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
5 out of 5 |
| Reliability : |
5 out of 5 |
| Support : |
5 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
I came to Surpass after years of changing hosts because of downtime/payment/support issues that ran the gambit from having my website go down for a week with no notice or explanation, to being billed for hosting 6 months after I cancelled the account (and in the end having to put a freeze on my credit card). I was a bit wary when I first signed up because the prices were so incredibly low for the services they were offering, but after reading countless hosting reviews and spending some time on their Surmunity forums, I decided to take the plunge. BEST DECISION EVER! I've had absolutely no problems with missing files or the like, customer support responds within 24-48hours on average and all my (few) problems have been solved immediately. Surpass is incredible. |
| Submitted By : |
Kate |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
69.130.139.104 |
| Add new response or edit existing response |
| Date Submitted : |
October 16th, 2006 |
| Length of time hosted by this company : |
6 - 12 months |
| Overall Rating : |
5 out of 5 |
| Reliability : |
5 out of 5 |
| Support : |
5 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
I'm rating Surpass Hosting a 5 out of 5 becuase I'm comfortable with them, and I don't think that anyone else could do better.
I have had several accounts with surpass including: shared, reseller and dedicated. Dedicated is definately the way to go (for me it is atleast). The Support is great and has alway answered my questions or made a huge effort to solve a problem within 0-3 hours of my ticket submission. One of the greatest things about Surpass is it's community; Surmunity.com. Most of your questions can be answered | |
