There are 13 hosting user reviews for
United Hosting
Average Jury Ratings & Reviews of
United Hosting
4.6/5
4.5/5
4.5/5
4.4/5
Reliability
Support
Pricing
Overall
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Date Submitted :
November 4th, 2011
Length of time hosted by this company :
1 - 6 months
Overall Rating :
5 out of 5
Reliability :
5 out of 5
Support :
5 out of 5
Pricing :
5 out of 5
Verdict :
I've been using the Reseller option as I am hosting and maintaining several different sites for a single company. This is proper hosting in every way. It's not a simple website serving tool, it's access to an entire webserver (shared or dedicated, and we're promised VPS in the near future) with as many tools as you could reasonably want. Everything is Linux based, which I prefer, and you have full access to FTP, SSH, MySQL, PHP, Perl, mail settings and much more. The "Softaculous" tool is extraordinarily useful, allowing you to install a wide range of open source web applications very easily. The only downside is that a little (or a lot!) of permission tweaking seems to be required after installation.
Customer support is fast, efficient, personal and knowledgeable, and frequently goes far beyond what is required from the average support contract.
If you're happy dealing with a proper webserver then you'll find everything you need here. Highly recommended.
Here is an experience I have had with UnitedHosting recently. Following an incident in which UnitedHosting's servers were hacked our online shop went down and was replaced by a webpage containing obscenities, which what our customers were greeted with when they tried to visit our online shop. Although understandably quite upset that this had happened, I was prepared to accept that this kind of thing can happen however what I cannot accept is the way that UnitedHosting dealt with this incident and how they treated me as a customer. Firstly they didn't seem to be aware of the problem: When I told them our online shop had been replaced by a hacker's page they told me they'd look into it and get back to me. Then they realised the problem disconnected the server from their network. I was shocked to find out that there were 400 websites sharing our server!!! This seems somewhat excessive considering we are paying them £30 per month (400 x £30 = £12,000 per month)!!! After awhile UnitedHosting put our online shop back up, and they told me to take a look, but the hacker page was being displayed, so UnitedHosting took their server (and so our online shop) again. A while later UnitedHosting put our online shop back up again but, after we conducted some internal tests, we found that it wasn't possible to place any orders through our online shop, as our site failed to communicate properly with our Payment Service Providers (we had no problems before the hacking incident). We informed UnitedHosting of this but received no response until the next day. In the meantime our customers had the frustrating experience of placing orders through our online shop, entering the card details, and then getting a worrying looking error message - just after they'd entered their card details!! By the time UnitedHosting got back to us our site had gone back down again; UnitedHosting seemed to be unaware of this (even though we'd informed them, and it's not very difficult to check!) and asked me to place a test order and give them our admin log in details!! Our online shop had now been down (or displaying the hacker page, or not functioning correctly, so our customers couldn't place any orders) for over 30 hours, and no solution seemed imminent. We started receiving worried/irate messages from the customers who had tried to place orders on our shop when it was up but malfunctioning. One of them wrote to us: "Hi, you need to check out your payment process. Just tried to buy three things via PayPal or SagePay via two separate PCs and no joy. Also three other friends have had same issue and out of frustration have gone elsewhere. You are losing out through these issues. One friend wanted new equipment, and another wanted 980 worth of accessories. Just thought you would like to know. Time to bollock your web host." UnitedHosting then sent me a message insinuating that it was only out website that was having any problems (i.e. they were suggesting that the fault was with us, not them). I then wondered if this was really true, which seemed rather unlikely to me, so I set about trying to find out. UnitedHosting don't provide any phone support whatsoever (which wasn't made clear when I signed up to their services) so all communication must be done by email; they also point you to their support forums. So, I posted a message to their support forums asking if anyone other UnitedHosting customers had been affected by the hacking issue, and if anyone was still being affected by any issues since then? To my total disbelief, UnitedHosting removed my message from their forums!!! I reposted my message, as I wanted to hear other UnitedHosting customers' stories, not just what UnitedHosting were telling me, and they deleted my post again!!! Clearly UnitedHosting don't want their customers to share their experiences with each other; they just want you to believe whatever they tell you! UnitedHosting then sent me an aggressive message accusing me of "spamming our forums", being unprofessional and "acting immaturely" just because I'd dared to ask on their forums if any other UnitedHosting customers were experiencing the same issues as we were!!! UnitedHosting then conceded that it wasn't just us that was experiencing the same issues: "around 100 of 400 sites on this single server had index files replaced... just 7... stores remain having issues. We are working with all 7 customers including yourself on the helpdesk here, they are not on our forum acting immaturely like you are. We are able to assist those other customers quicker than you, as we know they are responding professionally to our tickets, the rest is up to you." So not were UnitedHosting unjustly rude to me, they also threatened not to deal with our issue if we dared to post any messages on their support forums - great idea of support, I think not!!! 38 hours after the original hacker incident happened UnitedHosting sent me a message to say: "Can you please test this now?" I did and it appeared that our online shop was back up and fully functional again. Within minutes it was back down again. I informed UnitedHosting about this and they told me that they had taken the server back down again (they hadn't let us know about this, after asking me to test our online shop, which wasn't very helpful). Finally (hopefully!) our online shop was back up and operational again by 7pm, approximately 42 hours (at least) after the initial hacker incident occurred. It may have been longer than this, as the last order we received was more than 48 hours before our online shop was finally back up again. UnitedHosting are now trying to use this incident to up-sell me to dedicated hosting at £199 per month. I will be thinking long and hard about who I take our business to in future. The problem is, how do you tell between a good and a bad host? This seems to be virtually (no pun intended) impossible to me. I guess this is what these hosting services - like it seems many web related companies - prey upon. The only thing we can do it write reviews about our experiences so that we are all better informed.
I switched to United Hosting when I needed more from a hosting company. I am extremely happy with their service.
The only problem I had was when they upgraded from PHP 4 to PHP 5 and my sites stopped working (my fault). They immediately found the solution and I changed the problem.
United Hosting is a brilliant host, I myself have only been with them for just over a month now, but any questions I've had and I've been able to use their online chat and have the problem solved in no time at all. I've never seen the server im on down not even once.
If I could grade it, it would be an easy A*
I've worked on the front line of customer service for nearly fifteen years and have been embarresed to see it decline to the state that it's in - call centres, low staffing policies, the same old questionaire that has to be run through because of "brand consistency" and "customer feedback".
UH are a breath of fresh air.
A personal, efficient and friendy service that is second to none. They have a sense of humour too :)
I'd happily pay more for the service, but don't tell them, because I'd have to pay up - I wouldn't dare go anywhere else. Absolutely first rate hosts.
Excellent service - always willing to support and help and any minor issues have been cleared up efficiently and effectively. The best hosts on the internet. The only thing they could do to improve would be to expand to cover asp.net hosting too.
I have gone from having just some webspace, to a semi-dedicated server and now to my own dedicated server for a number of websites that I've since developed.
I recommend UnitedHosting.co.uk to anyone after a top quality, fully featured webhost. They are excellent.
I do not hesitate to recommend United Hosting. The levels of support are superb and they are very reliable. Don't bother any others - United Hosting are the best!!
Have had a reseller account with UH for over 3 years, hosting about 20 sites.
Although not the cheapest host I have always found them to be very reliable, and their support is excellent. In addition to a very good support forum, regularly visited by knowledgeable UH staff, support tickets have always been answered very promptly, day or night, sometimes within minutes!
I have been with UnitedHosting for nearly 3 years and have seem them grow into a mature hosting company with unrivaled service and support.
They have over 10,000 other people hosting with them and you can tell by the posts from their other customers on the lively community forum that this host really is as good as it gets!
I have loved every minute of using UH and will continue to do so long into the future - you cant beat em!
United Hosting have been a superb host right from the start. There was a time during early 2004 where their support slowed a little but this was because they were upgrading everyones servers to superb Dell Xeon servers which are much faster than the previous Dell Servers.
Since the move, the support has returned to normal and they've been working really hard, constantly improving the service.
My experience of United Hosting is that the technical infrastructure is very good - little downtime, easy to maintain, good features.
However, this is badly let down by the support on hand. Once excellent, since early 2004 has degenerated badly. Simple requests are either ignored or dealt with (upto) weeks later. A once mighty host has become the victim of it's own success - the support is diabolical and for that reason alone couldn't recommend them.
