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Date Submitted :
March 2nd, 2010
Length of time hosted by this company :
More than 3 years
Overall Rating :
1 out of 5
Reliability :
1 out of 5
Support :
1 out of 5
Pricing :
5 out of 5
Verdict :
I used to be happy with my old host, proto-host. XE Host took them over. Since then I can't do anything without the servers malfunctioning. Every time I attempt to back up my website to move away the servers seem to go down, taking down their company site and support site with them.
Their billing system is a shambles and keeps complaining that I haven't paid my bill despite my credit card statement stating otherwise.
I would never touch this host again and have since decided to pay for my own dedicated server elsewhere.
They are down often. Currently they have been down for over 12 hours, servers are completely dead. They still post their promotional emails on forums, probably unaware their servers are down.
Only if you have low expectations, this host may be for you.
A truly awful host!
I've been with them 2 weeks.
A few days after signing up, I tried to use Fantastico, but cpanel said it was disabled. I went into "live" chat to ask, and waited about 15 minutes. I never got through to anyone, and by that time it had fixed itself.
The next day I needed a CNAME changed on my domain for Google Apps. I again went into lie chat - 10 minutes, no operator.
I sent an email to heir support email address detailing my request - I'm still waiting for a reply, and that was well over a week ago.
I also found out the about half of people in Europe can't see my site at all!
I posted about this bad experience on WHT, and in a few days Sean from XEHost saw it. He replied saying all the problems I'd mentioned in my post had been fixed. I'm not sure what he meant, because the CNAME still isn't changed, I still haven't had a reply to that mail, and some people still can't see my site!
What can I say about XE Hosting? Well a few things. First off there customer service is great. I had an issue and they responded very quickly and on a Sunday. They contacted me for live one on one support on my AOL account when this issue arose. Also the price is unbeatable for what they give you. The cheapest price alone 2.99 gives you 250mb of space. So what can I say about XE other than that they are the best.
I signed up for XeHost a few months ago after being refred by a friend and I am greatly impressed! Their high performance servers make sure that my site is always up, and their friendly customer support is able to help me whenever I need help. I could not be more happy with XeHost ;)
