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I moved from Microsoft and then Yahoo. I have been happy overall with Bluehost. The customer services are good. You can get customer support via chat almost instantly thought some of the cusotmer folks are better than other. I have 3 websites with them and I have refered a few. They go down some times but overall are OK.
My html pages are getting hacked regularly. They are hacked to change enale pop us, change direction of the page & open another unknown website in the frame, install virus on client computers & on.These problems on these pages can be corrected if we upload the same pages & overwite them from our disk back up.
Their support chat response is "I cannot troubleshoot the code of your site, I do not know how they are getting into your pages, but they are not getting access via the server"
So you see, there is no technical support to write back home about. Can someone help?
I have about 12 websites (all php/mysql based) with Bluehost, and never,ever had a problem. Their customer service is very friendly and responds within minutes almost, and whatever needs you have (cron, ssl, you name it), it's there.
Bluehost is easy to use, and would be inexpensive at twice the price.
I actually wish Bluehost would charge more for their hosting, and invest in more tech support. Maybe it's just the noob questions I tend to ask, but rarely do I call their tech support without getting the distinct impression that the guy is gritting his teeth in irritation at having to talk with me.
I got 2 site host by blue host , now they had another plan is just make me signed another account with them 200GBstorage and 2000GB ....they are the best .
After my previous nightmarish experience with another hosting company, Bluehost is heaven. No problems at all. I have 4 domains on one account and have had no downtime. On the few occasions I've called their tech support I was thrilled to speak to someone whose first language is English and who actually knew what they were talking about.
I am hosting with BlueHost since 3 years and honesly I had enough of their promisses on fixing serevrs.Almost every weekend from 12am-6am the site is going down for what ever reason router,mysql server,cpu overload I mean this si a nightmare I cant wait to switch and I am so sorry for all the customers I refered to them.The plan looks awesome but once you there the harware does not work properly.They moved my sites to 3 diferent servers and still same crap.
On the surface Bluehost looks great. Tons of storage and bandwidth for 7 bucks a month. They also have a great support staff.
However, the good of Bluehost is out weighed by the bad. It would appear that they can not keep up with their growth and over selling. First they got DDoSed, but one of their features listed is "Denial of Service Protection (DDOS)" Next they had a power outage, and half their boxes went down even though "Diesel Generator Backup Power" is a listed feature only the half that stayed up were hooked up to the generators. Then the same thing happened again later that same week. Most recently they have been having network wide "bandwidth issues" regardless of their listed feature of an "OC-48 Backbone Connection” All of this has happened in the last two months. And while their support staff is great for normal support, they suck at communicating system wide problems to the customers. I am seeing a pattern of lies leading to downtime, and I am fed up with it.
I am in the process of actively looking for a new web host.
Things that bug me most:
- No secure login to the administration panel. I don't feel okay sending the username and password for administration panel in cleartext over the Internet.
- No hardcopy or PDF billing receipts. In most countries receipts are needed for documenting business expenses so they can be deducted from one's taxes. Hardcopy receipts would be best, but PDF ones will also do. Upon request, I only got an ugly ASCII text copy & paste of billing data in an email. Not very professional.
I also think the administration panel is somewhat kludgy and not very pleasing to the eye.
I also don't quite understand why the 3 different stat systems, each show different stats (e.g. hit counts) for the same periods of time.
My experience with signing up with Bluehost has been nothing short of a nightmare. They have a great plan on offer on the surface, but look under the hood and you will soon find some serious short comings with what they are really offering. Unfortunately for the unsuspecting you don’t find this out until you sign up and they have you by the short and curlies. For example they offer six (6) domains under one account. Well far from it, what you really get is one (1) domain and five (5) limited domains. Fixed IP’s can only be provided on the main domain and the functionality through the control panel is very limited. Their support is typically reasonable for basic things, but wait until you strike a real problem that actual requires someone to think for more than 10 seconds on it. My experience has been they will fob you off until the cows come home and then some. Buy beware!
This host is awesome! You actually get support! Don't you hate it when you call for support and you know more than the person you are talking to. This won't happen at bluehost. They also give you 2 gigs of space and 75 gigs of transfer. They even offer over 50 free scripts at the touch of a button. I have finally found a home for my site, and Im not moving anytime soon!
