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Average Jury Ratings & Reviews of
midPhase |
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Reliability
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Support
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Pricing
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Overall
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Below are some verdicts that users of our site have
given to
midPhase . If you would like to submit your verdict about
midPhase please use our submit page to review
midPhase. |
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midPhase ?
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| Date Submitted : |
April 7th, 2008 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
1 out of 5 |
| Verdict : |
When we first joined midphase, they were fine and we had no problems. Lately though they have become horrid. Our email goes out on average twice a week, generally for the entire working day. Our website's connection to the database that holds our products also gets severed regularly. When we submit trouble tickets, we are never told why the problem occurred, only that "it should be working now." These guys are terrible. I wouldn't recommend them to anyone. |
| Submitted By : |
Steve |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
24.85.32.215 |
| Add new response or edit existing response |
| Date Submitted : |
February 8th, 2008 |
| Length of time hosted by this company : |
1 - 6 months |
| Overall Rating : |
2 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
2 out of 5 |
| Pricing : |
4 out of 5 |
| Verdict : |
This company talks a great quality game, but my companies experience has been anything but that. In three months I have had 5 individual times when our site was not available timing out on 404 errors or 310s. My customers kept complaining that they could not get to our site.
I then switched over to their silver VPS service. Well we lost 5 days of seach result visibility from google because midphase had an old site on our supposed dedicated DNS. So when people went to our URL they get some other companies website.
The claim to be sensitive to customer needs, but when I wrote their Managers, I recieved no response. Just this week one of their VPS tech support guys was supposed to call us back on an important FTP issue,.........well its been 4 days and I'm still waiting to hear back. |
| Submitted By : |
Brian |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
70.143.77.184 |
| Add new response or edit existing response |
| Date Submitted : |
September 4th, 2007 |
| Length of time hosted by this company : |
More than 3 years |
| Overall Rating : |
3 out of 5 |
| Reliability : |
3 out of 5 |
| Support : |
2 out of 5 |
| Pricing : |
3 out of 5 |
| Verdict : |
Have been hosting with them for 3 years now. No big problems as yet. But thats because we are using the server for development purposes only and not to receive any real high level traffic.
Support can be a bit of a pain with them not bothering to read the message entirely and you could get treated like a complete newbie to the internet. Seems they just skim the support messages. |
| Submitted By : |
raj |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
219.64.130.193 |
| Add new response or edit existing response |
| Date Submitted : |
August 22nd, 2007 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
2 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
2 out of 5 |
| Pricing : |
2 out of 5 |
| Verdict : |
Yikes!
I have never experienced the ups and downs as I have with MidPhase. Whoops! Down again... and again... and again... especially in the past 9 months.
To their credit, they recently moved to a new data center but I've been down about as often since then. They have a nice RSS feed that I can check when I'm down but it doesn't usally list my server. Many of their downtimes are listed as "doing a FSCK - will be up in about 4 hours"
I can't be down for 4 hours at a time. Moving all domains off of MidPhase ASAP. |
| Submitted By : |
Stirfri |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
208.65.91.164 |
| Add new response or edit existing response |
| Date Submitted : |
July 17th, 2007 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
3 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
1 out of 5 |
| Verdict : |
Absolutely AWFUL. I would have given them all zeros if there was an option of zero...
Their service is awful. Websites are up less than 90% of the time and they have worst customer service out there.
It seems like its bunch of family members working at a house with no real business plan and extremely rude and not caring customer service....
Besides they will do anything to convince you to move to a VP (anything meaning to stop giving you service in normal hosting plans).
STAY AWAY. |
| Submitted By : |
user2584 |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
74.140.111.180 |
| Add new response or edit existing response |
| Date Submitted : |
June 25th, 2007 |
| Length of time hosted by this company : |
1 - 6 months |
| Overall Rating : |
2 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
2 out of 5 |
| Pricing : |
2 out of 5 |
| Verdict : |
This host is extremely oversold.
Support is sluggish, and resolutions are hard to get within a day.
They advertise in the customer's cPanel.
I have about 90% uptime with them, give or take.
OVERALL: STAY CLEAR OF THIS COMPANY (It's hard to call it that) |
| Submitted By : |
Paul |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
68.193.33.166 |
| Add new response or edit existing response |
| Date Submitted : |
June 20th, 2007 |
| Length of time hosted by this company : |
More than 3 years |
| Overall Rating : |
2 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
3 out of 5 |
| Pricing : |
4 out of 5 |
| Verdict : |
My company has been a customer of midPhase for 4 years, and we will be switching companies as soon as possible. Over the years, the amount of down time has steadily increased. As our company is growing larger, we cannot afford to have our web site down and our emails not sent or received for days. Their customer service always gives an 'Oh well, we'll get it working eventually' response. I suggest you look for another alternative to midPhase for hosting services. |
| Submitted By : |
4yearCustomer |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
75.15.44.198 |
| Add new response or edit existing response |
| Date Submitted : |
May 31st, 2007 |
| Length of time hosted by this company : |
1 - 6 months |
| Overall Rating : |
1 out of 5 |
| Reliability : |
3 out of 5 |
| Support : |
2 out of 5 |
| Pricing : |
3 out of 5 |
| Verdict : |
This is not a host suitable for beginners. The few tutorials they have are not particulary helpful. There are no instructions on how to do anything, support was not helpful, and it is very difficult to find answers to questions. If you just need a host and already have the experience and knowledge to get your own site up and running, then this might be a great option for you. If you are a beginner and know very little about running a website, then you need to look elsewhere. |
| Submitted By : |
Gary |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
205.188.116.76 |
| Add new response or edit existing response |
| Date Submitted : |
May 23rd, 2007 |
| Length of time hosted by this company : |
6 - 12 months |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
3 out of 5 |
| Pricing : |
4 out of 5 |
| Verdict : |
Nice group of people but horrible up time! I'm so frustrated I'm actually writing a review!
I used this company for a client's website. My client was doing basic updates. But every few weeks, without fail Midphase would have some new problem that required us to alert them to the problem, then we'd have to jump through hoops to get the problem resolved! Unacceptable.
I gave this company a low rating because they failed to provide what is important: A hosting plan that doesn't go down constantly.
MY ADVICE: Avoid this company! |
| Submitted By : |
Tanner |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
24.158.156.119 |
| Add new response or edit existing response |
| Date Submitted : |
April 30th, 2007 |
| Length of time hosted by this company : |
More than 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
2 out of 5 |
| Pricing : |
2 out of 5 |
| Verdict : |
Do yourself a favor.. DON'T even touch them with a ten foot pole. Once a pretty reliable hosting company is now a mere joke of a company. There VPS and Dedicate hosting SUCKS. Down almost everyday. There cheap shared hosting is ok. Must better that there semi and dedicate stuff. Yes they are cheap but so is there product. Why try to save 20 - 100 dollars just to lose 10x that min in lost sales and down time. I am tiring to get away from them. It is so hard to move sites that is why I have put up with them this long but enough is enough even after 5 day of emails they cant even get my email account working. And now since there move my sites are so SlOOOOOOOOW is crazy.. Run Run as fast as you can away from Midphase.com. Don't say you were not warned.. |
| Submitted By : |
chris |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
89.113.75.250 |
| Add new response or edit existing response |
| Date Submitted : |
April 24th, 2007 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
2 out of 5 |
| Verdict : |
Used to be fine.
Since their move to their 'own' facility, service interruptions occur weekly or more.
Yesterday all of our servers there were black for over 8 hours. Yes, 8 hours. No status reports other than we're working on it, full voicemail box for support, nobody answering the phones.
Stay away!
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| Submitted By : |
stu |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
71.255.125.90 |
| Add new response or edit existing response |
| Date Submitted : |
April 23rd, 2007 |
| Length of time hosted by this company : |
1 - 6 months |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
1 out of 5 |
| Verdict : |
Simply put, STAY AWAY. The worst hosting company I have ever seen. |
| Submitted By : |
Sam |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
143.166.226.42 |
| Add new response or edit existing response |
| Date Submitted : |
March 4th, 2007 |
| Length of time hosted by this company : |
6 - 12 months |
| Overall Rating : |
4 out of 5 |
| Reliability : |
5 out of 5 |
| Support : |
5 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
This is an awesome webhost.
It's one of the best I think.
There support is really great. I never had to wait more than 10 minutes for a reply.
Problems are solved quickly.
They are always friendly.
There 99.9% uptime guarantee does really work.
Once I had a downtime of little more than 1 hour. I mailed them to say that my uptime was only 99.83% and immediately they gave me a coupon with value of 1 month hosting for a next purchase on their site. |
| Submitted By : |
Robin |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
81.164.39.111 |
| Add new response or edit existing response |
| Date Submitted : |
February 28th, 2007 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
4 out of 5 |
| Verdict : |
Not recommended whatsoever.
This is the first review I've ever posted for any webhosting company. Midphase has cost us thousands of dollars over the past few months. Every minute our site is down, we lose money and clients. Over the past couple weeks alone our site has been offline for a couple hours almost every other day! We're migrating to a new host now...
Currently they claim the downtimes are due to migrating from the chicago IBX datacenter to their own self-made datacenter?? How can reliability improve from moving from one of the best datacenters in the world (IBX datacenter) to their own self made one? The guys are trying to cut costs as their clients expense...absolutely rediculous! |
| Submitted By : |
Joe |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
72.38.228.165 |
| Add new response or edit existing response |
| Date Submitted : |
February 19th, 2007 |
| Length of time hosted by this company : |
6 - 12 months |
| Overall Rating : |
4 out of 5 |
| Reliability : |
5 out of 5 |
| Support : |
5 out of 5 |
| Pricing : |
4 out of 5 |
| Verdict : |
Awesome host!
I have used midPhase for about 7months now and absolutely love them! I have yet to have any problems with them. My site has never been down for even one minute, not once. When I was having problems figuring things out, they were always there to help, quick and easy to understand.
They offer a lot of space and bandwidth for the price per month. I have 25GB space and 1.5TB bandwidth for $8/month, can't beat that.
The only downfall to this host is the single MySQL database you get with the $8/month plan. For a extra $2/month you can get unlimited, but have not had need for this yet.
- Free Domain
- 25GB space
- 1.5TB Bandwidth
- MySQL Database(s)
- Free Yahoo! Search Marketing ($50 value)
- Nice Control Panel
- and MUCH MORE!
I would recommend this host to anyone. |
| Submitted By : |
Jacob |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
4.230.57.55 |
| Add new response or edit existing response |
| Date Submitted : |
February 7th, 2007 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
2 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
Wow, where do i start? The only reason i am taking my time to do this is to warn others to stay away from midphase. I just read the review from dec '06 and is exactly what i am experiencing. I have been with them for over 2 years and for the most part they were "ok" not good or bad. But the last 6 months have been a nightmare and is the reason we are switching hosts in the next 2 weeks. During our busiest month (december) we were down, completely, for 2+ hours, yes HOURS. I had never seen anything like it. I called and complained and they made me feel like i was an a-hole for complaining. They agree to give me one month credit, funny thing is i just checked my account and they credited me 1/2 of a month - Even recently was down in the middle of the day for 25 minutes...no warning, explanation etc....here's exactly what they said:
Hello.
Dear customer, we will do our best to improve our services.
Please excuse us for the inconveniences.
--
Thank you,
Dmitry Melnik,
Lead Server Administrator
support@midphase.com
STAY AWAY... from midphase - they don't understand (or care) about your business web site. |
| Submitted By : |
mpsux |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
68.109.151.67 |
| Add new response or edit existing response |
| Date Submitted : |
January 18th, 2007 |
| Length of time hosted by this company : |
1 - 6 months |
| Overall Rating : |
2 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
3 out of 5 |
| Pricing : |
3 out of 5 |
| Verdict : |
Buyer beware!
I signed up for an account with Midphase on August 30, 2006. They suspended my account because of their internal policy that I wasn't CLEARLY made aware of when I originally signed up because I was misled to believe one thing. After many, many emails to various people in their organization and much mucho bulls%#t from their staff in a span of 5 months, I still haven't received my refund. I know around $150 ain't that much but I'm not gonna give $150 to someone I'm not getting anything back. What am I, a cash machine?
There's more to their lies, broken promises, etc etc on my site. Midphase REALLY sucks.
http://www.bryanboy.com/bryanboy_le_superstar_fab/2007/01/buyer_beware_do.html |
| Submitted By : |
bryanboy |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
125.212.52.10 |
| Add new response or edit existing response |
| Date Submitted : |
December 22nd, 2006 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
2 out of 5 |
| Reliability : |
2 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
We provide hosting services to small businesses in our area. We started in 1998 with a host that was very expensive, but always reliable. Several years later, that Company was bought-out by a larger one and we lost some features. To regain the additional features, it would have cost us even more, forcing us to raise our prices while everyone else was lowering them. So we switched. After much research, we went with another host who promised us everything, but delivered very little. By this time, we had built up our client base, only to have many of them leave due to the problems. We were forced to hunt down another host. Which brings us to midpahse. They appeared to have above average reviews and excellent reliability - and their pricing was great, so we switched again. They lived up to their reputation, provided great service and we proceeded to expand our customer base again. However, during the past few months, their service has nose-dived. Twice, all our hosted sites have gone down without notice. We get either no response from technical support, or lame excuses as to why it went down and unfulfilled promises about when it will be restored. Our customers are again threatening leaving if the reliability doesn't improve. This place has gone from a very reputable and trusted host to a third-rate unprofessional poor excuse for a legitimate host. Read the reviews, you will see there is a recent trend of very bad service. This is a sign of poor management. They seem to lack good planning, have very bad communication with their customers and don't seem to care. We are once again searching for a new host - or maybe we will just abandon this business. We try extremely hard to provide good service and value to our customers, only to have it undone by an incompetent host. Midphase had a good thing going and now they seem to be throwing it away. I predict they have very little time left to turn things around or they will be history! |
| Submitted By : |
pissed-off |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
72.81.26.238 |
| Add new response or edit existing response |
| Date Submitted : |
December 15th, 2006 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
1 out of 5 |
| Verdict : |
nightmare web hosting. stay away from midPhase.
- useless support staff. some don't even understand english.
- expensive.
- zero reliability. hosting gets interrupted for more than an hour almost every month.
the worst of all, they try to hide the fact that the server was down. they are the worst. |
| Submitted By : |
nightmare |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
76.21.109.87 |
| Add new response or edit existing response |
| Date Submitted : |
November 24th, 2006 |
| Length of time hosted by this company : |
1 - 6 months |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
1 out of 5 |
| Verdict : |
This company is hand down the worst hosting provider online! I have websites that are hosted with 6 different companies. Midphase is a horrible, horrible company! They lie all the time. Each time you call their 24 hour phone support they lie to you. The phone support does not know anything about anything and the only answer they will give you other then some dumb lie is "email the admins". Then when you email the admins its take on average 2 days to hear back from them. On top of that they will not help you in any way what so ever. As I webmaster for over 8 years, with over 50 personal and 50 client sites, hosted on 6 different hosting services, I would advise against doing any business of any sort with MidPhase Hosting! |
| Submitted By : |
webdesign-since1995 |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
67.136.65.26 |
| Add new response or edit existing response |
| Date Submitted : |
November 14th, 2006 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
1 out of 5 |
| Verdict : |
This Company is a joke.
My email is always down.
They give me a lame excuse like they need to rebuild the windows box.
I just want a hosting company who can deliver on their promis of being up 24x7.
This is stuppid their customer service is horible.
I would not recommend using these guys.
No point if your email will not work 100%.
they are always redoing my boxes.
The customer service people ask me to spell my url everytime i call.
What a waste.
|
| Submitted By : |
jason |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
68.230.183.46 |
| Add new response or edit existing response |
| Date Submitted : |
November 2nd, 2006 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
2 out of 5 |
| Reliability : |
2 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
3 out of 5 |
| Verdict : |
just that i always have trouble ..
i thought i didn't actually want to write review but i'm just so mad at these people right now...
just don't go with these guys. thier customer support is very bad.
here is the story...
i've "had to" to automatic renewal and if you don't cancel their service they just won't consider refund... that's okay .. cuz yeah ultimately "it's in the contract"
but how they treat you is the part that you need to concern about.
i asked if i can get a refund and they said..
if it's after renewal, refund will be review in CASE BY CASE. but the only way you can cancel our service is through filling out this form..(which turns out to be the automated response-ish thing i'll tell you later more about this)
okay so i did that. and now they said that we can't issue a refund. in like 3 hours later.
ummm. .yeah so if that's the case why can't they just tell me that before i fill out cancellation form?? i have no idea.
and after a day.. they send me a reply saying.. we generally don't issue refund for renewed one... umm.. yeah they treat people who stayed a year and recommended to other people like nothing.. seriously...
then i asked for reactivation to utilize my money...
site shuts down... great another hassle. .. and that was taken care of like in a day.. but now i don't have access to my billing account (they give you two by the way.. one for host and one for billing)
their response to regaining the access
THAT VERY SAME message that i got when i asked if you can issue a refund...
it is just super....
they don't really listen to you. that's for sure.
just skip this one.
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| Submitted By : |
vacantsonar |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
68.121.245.196 |
| |
